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All Journal Dia: Jurnal Administrasi Publik jurnal niara CAKRAWALA Jurnal Manajemen dan Ilmu Administrasi Publik (JMIAP) ABDI MASSA: Jurnal Pengabdian Nasional PRAJA observer: Jurnal Penelitian Administrasi Publik Ulil Albab JSRET ULIL ALBAB Mutiara: Jurnal Penelitian dan Karya Ilmiah
Bambang Kusbandrijo
Universitas 17 Agustus 1945 Surabaya
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Journal : Mutiara: Jurnal Penelitian dan Karya Ilmiah

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Efektifitas Pelayanan Adminduk Yang Unggul Melalui Inovasi Program Kalimasada Di Kantor Kelurahan Tanah Kali Kedinding Kecamatan Kenjeran Kota Surabaya Bahij Berliana Kusuma Dewi; Bambang Kusbandrijo
Mutiara : Jurnal Penelitian dan Karya Ilmiah Vol. 1 No. 6 (2023): Desember: Mutiara : Jurnal Penelitian dan Karya Ilmiah
Publisher : STAI YPIQ BAUBAU, SULAWESI TENGGARA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.59059/mutiara.v1i6.589

Abstract

The Kalimasada (Civil Administration Aware Community Environment) program is an inovation from the Surabaya City Population and Civil Registration Service which aims to improve Population Administration services for Surabaya City residents. Optimization of the Kalimasada program will be achieved if the administrative service itself can be carried out with superior service. Based on this background, this research aims to analyze the implementation of superior services from the Kalimasada program at the Tanah Kali Kedinding Village Office. The basic qualitative research method became the procedure for implementing this research, where the author then obtained data through interviews and observation results during the research period at the Kali Kedinding Land Office. The research results show that there are still two principles of excellent service that cannot be fulfilled in the implementation of the Kalimasada program at the Tanah Kali Kedinding Village Office. Thus, it can be concluded that the implementation of the Kalimasada program in Tanah Kali Kedinding is less effective, this may be due to the lack of clarity regarding the two principles of superior service.
Co-Authors Abdul Manaf Achluddin Ibnu Rochim Adi Soesiantoro Aldi Ramadani Allya Tsamarah Yunifar Anggaeny Puspaningtyas Anggraeny Puspaningtyas Anisah Fatihatus Arief Setyawan Bahij Berliana Kusuma Dewi Cindy Puspitasari Dhea Devi Christina Diana Juni Mulyati Eddy Wahyudi Endro Tjahjono Eureka Ratna Nirmala Hibatur Rahman Indah Murti Kendry Widiyanto Mahlita Fibry Wachidah Nadhifah Dwi Lestari Novaria, Rachmawati Olimpius Kurniawan Puteri Anggraini Oktavianty Ratih Nuksmengtyas Ratna Wulandari Reno Affrian Royan Khusnul Arief Sheila Nanda Aprilia Sri Andayani Stevany Puspita Buana Putri Sumardan Mandala Chayradafia Susana Hindaria Tita Dwi Agustin Tito Rachmanto Yerin Audri Asmono