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All Journal Semantik MEDIA EKONOMI & TEKNOLOGI INFORMASI Jurnal Penelitian Ekonomi dan Bisnis MEDIA Abdimasku : Jurnal Pengabdian Masyarakat Jurnal Pengabdian kepada Masyarakat Wasana Nyata Jurnal Pengabdian Mandiri Innovative: Journal Of Social Science Research WASANA NYATA
Yohan Wismantoro
Fakultas Ekonomi Dan Bisnis, Universitas Dian Nuswantoro, Semarang
Agriculture, Biological Sciences & Forestry Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Public Health Social Sciences Veterinary Other

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Journal : Jurnal Penelitian Ekonomi dan Bisnis

 1 
MODEL ANTECEDEN LOYALITAS KONSUMEN ( STUDI DI RUMAH SAKIT RSUD KOTA SEMARANG) Wismantoro, Yohan
JURNAL PENELITIAN EKONOMI DAN BISNIS Vol 17, No 2 (2011): Media Ekonomi dan Teknologi Informasi
Publisher : JURNAL PENELITIAN EKONOMI DAN BISNIS

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Abstract

The research examine satisfaction dan loyalty in RSUD Semarang. Data analysis techniques used the structural equation model (SEM) with 115 samples of datas. From the analysis it can be concluded that the dimensions of physician services, nursing services, inpatient room comfort and the environment, long waiting time, non-medical staff services and payment service contribute to the quality of service at the Semarang City RSUD. Service quality significantly influence patient satisfaction the semarang City RSUD. Quality of service does not significantly influence patient loyalty the Semarang City RSUD. Satisfaction significantly influence to patient loyalty the Semarang City RSUDKeywords: quality of service, patient satisfaction, loyalty
Analisis Faktor-faktor yang Mempengaruhi Kepuasan dan Loyalitas Pelanggan Wismantoro, Yohan
JURNAL PENELITIAN EKONOMI DAN BISNIS Vol 1, No 2 (2013): MEDIA EKONOMI & TEKNOLOGI INFORMASI
Publisher : JURNAL PENELITIAN EKONOMI DAN BISNIS

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Abstract

customer loyalty is still believed to be a strategy used to determine the success of a company.
Analisis Faktor-faktor yang Mempengaruhi Kepuasan dan Loyalitas Pelanggan Wismantoro, Yohan
JURNAL PENELITIAN EKONOMI DAN BISNIS Vol 21, No 1 (2013): MEDIA EKONOMI & TEKNOLOGI INFORMASI
Publisher : JURNAL PENELITIAN EKONOMI DAN BISNIS

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Abstract

Customer loyalty is still believed to be a strategy used to determine the success of a company.
Penerapan Self Service Technology ATM terhadap Kepuasan Pelanggan (Studi di Bank Mandiri Semarang) Wismantoro, Yohan Wismantoro
JURNAL PENELITIAN EKONOMI DAN BISNIS Vol 21, No 2 (2013): MEDIA Ekonomi & Teknologi Informasi
Publisher : Universitas Dian Nuswantoro Semarang

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Abstract

Information technology can be seen in all aspects of life, both in business activities and in social life. This study aims to determine the ease of use factor, convenience and performance together against the perceived satisfaction of bank customers. Population in this research are the customers Bank Mandiri Semarang with convenience sampling methods of 100 responden. Analysis tools used in this study is regression analysis. The research proves that ease of use, convenience variables, and performance positively proven and significant effect on satisfaction
How does Unified Theory of Acceptance and Use of Technology (UTAUT) Work on Adopting Financial Technology (FinTech) by MSMEs? Yohan Wismantoro; MG Westri Kekalih Susilowati Susilowati
Jurnal Penelitian Ekonomi dan Bisnis Vol 6, No 2 (2021): Jurnal Penelitian Ekonomi dan Bisnis
Publisher : Universitas Dian Nuswantoro Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33633/jpeb.v6i2.4826

Abstract

Micro Small and Medium Enterprises (MSMEs) have a very significant role in the economy, can even be said to be the backbone of the economy. However, MSMEs are precisely the sector hardest hit by the Covid-19 pandemic. Digitalization creates new opportunities for MSMEs in the pandemic. FinTech, one of the implementations of digitalization should be pursued to be used by MSMEs. Using path analysis processed using Partial Least Square (PLS), this research aims to identify how Unified Theory of Acceptance and Use of Technology (UTAUT) works on Adopting FinTech by MSMEs. The Outer Model and Inner Model reflect that the model work. The outer loading value of ? 0.7, AVE value ? of 0.5, Cronbach's Alpha ? 0,70, a correlation value ? of 0.50; and Composite Reliability ? 0.6, and R-Square 0.716 reflect it. However, regarding the factors that influence intention to use, it is different from previous research that became a reference. There are only four hypotheses proven. Those are Context had a significant positive effect on Perceived Ease of Use and Perceived Usefulness, and Perceived Ease of Use and Perceived Usefulness had a significant positive effect on the intention to use fintech. Keywords: FinTech, MSMEs, Digitalization, UTAUT, Inclusive
PENGARUH SELF SERVICE TECHNOLOGY (ISST) TERHADAP KEPUASAN DAN LOYALITAS : DENGAN MEDIASI RELATIONAL BENEFITS Yohan Wismantoro
Jurnal Penelitian Ekonomi dan Bisnis Vol 1, No 1 (2016): Jurnal Penelitian Ekonomi dan Bisnis
Publisher : Universitas Dian Nuswantoro Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33633/jpeb.v1i1.1479

Abstract

Penerapan layanan mandiri berbasis teknologi dalam penyampaian layanan telah berkembang pesat dalam beberapa tahun terakhir, namun pemahaman tentang mempertahankan konsumen dan kepuasan pelanggan dalam konteks seperti itu terbatas. Makalah ini mengusulkan kerangka konseptual yang memanfaatkan konstruksi manfaat relasional untuk menjelaskan hubungan antara atribut teknologi self-service berbasis internet, loyalitas pelanggan dan kepuasan. Hasil studi empiris yang menggunakan dua konteks dan mendukung model dimediasi. Artinya, manfaat kepercayaan memediasi dampak pengendalian dan kinerja yang dirasakan pada loyalitas dan kepuasan pelanggan, sedangkan manfaat perlakuan khusus memediasi hubungan efisiensi dan kenyamanan dengan loyalitas pelanggan dan kepuasan. Kata Kunci: Retensi Pelanggan; Kesetiaan Pelanggan; Manfaat Relasional; Berbasis Teknologi Swalayan
PENGARUH KUALITAS PRODUK DAN PERSEPSI HARGA TERHADAP KEPUASAN NASABAH MELALUI KEPERCAYAAN NASABAH ASURANSI JIWASRAYA CABANG KUDUS Vernando Satria Wijaya; Yohan Wismantoro
Jurnal Penelitian Ekonomi dan Bisnis Vol 2, No 2 (2017): Jurnal Penelitian Ekonomi dan Bisnis
Publisher : Universitas Dian Nuswantoro Semarang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33633/jpeb.v2i2.2276

Abstract

Tujuan dari penelitian ini adalah untuk menguji dan menganalisis pengaruh Kualitas Produk dan Persepsi Harga terhadap PT. Asuransi Jiwasraya di Kudus. Metode pengumpulan data menggunakan kuesioner dan teknik analisis menggunakan Structural Equation Modeling kepada 203 responden. Analisis data dalam penelitian ini menggunakan AMOS versi 22. Teknik pengambilan sampel yang digunakan adalah purposive sampling dan teknik pengujian data yang digunakan dalam penelitian ini meliputi validitas dan uji reliabilitas. Hasil penelitian menunjukkan bahwa variabel kualitas produk dan persepsi harga adalah positif dan signifikan terhadap kepercayaan dan kepuasan pelanggan.Kata Kunci: Produk Berkualitas; Persepsi Harga; Kepercayaan; Kepuasan Pelanggan
Co-Authors Aryanto, Vincent Didiek Wiet Desy Herma Fauza Dian Indriana Hapsari Febrianur Ibnu Fitroh Sukono Putra Imang Dapit Pamungkas Nanda Adhi Purusa Rizki Puspita Sari Roymon Panjaitan Susilowati, MG Westri Kekalih Vernando Satria Wijaya Widyatmoko Karis