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Journal : Jurnal Riset Manajemen dan Bisnis (JRMB) Fakultas Ekonomi UNIAT

PENGARUH STRES KERJA TERHADAP KEPUASAN KERJA PEGAWAI Gofur, Abdul
Jurnal Riset Manajemen dan Bisnis (JRMB) Fakultas Ekonomi UNIAT Vol 3 (2018): Special Issue Manajemen Strategi Bisnis, Oktober 2018
Publisher : Economic Faculty, Attahiriyah Islamic University

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (551.021 KB) | DOI: 10.36226/jrmb.v3iS1.147

Abstract

The purpose of this study was to determine the effect of work stress on employee job satisfaction in one of the Directorate in the State Ministry. In this study used associative research methods using a quantitative approach. The population in this study were employees in one of the Directorate in the State Ministry, with a sample of 30 people with data collection techniques through questionnaires and literature study. Data analysis techniques using simple regression through SPSS version 23. The findings of this study that there is a significant influence between work stress on job satisfaction, where both variables have a strong and positive correlation. The magnitude of the effect of work stress on job satisfaction is 86.2%. Keywords: Job Stress, Job Satisfaction
PENGARUH KUALITAS PELAYANAN DAN HARGA TERHADAP KEPUASAN PELANGGAN Gofur, Abdul
Jurnal Riset Manajemen dan Bisnis (JRMB) Fakultas Ekonomi UNIAT Vol 4 No 1 (2019)
Publisher : Economic Faculty, Attahiriyah Islamic University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36226/jrmb.v4i1.240

Abstract

The purpose of this study is to determine the effect of service quality and price on customer satisfaction. This study uses an associative method with a quantitative approach. The research sample is the regular customers of the company PT. Indosteger Jaya used accidental sampling technique and obtained 80 respondents. Data analysis using multiple linear regression. The results of this study indicate that service quality has a positive and significant effect on customer satisfaction and price has a positive and significant effect on customer satisfaction (Y). Other results, that together service quality and price have a positive and significant effect on customer satisfaction. Keywords: Service Quality, Price, Consumer Satisfaction