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All Journal JOURNAL OF HEALTHCARE TECHNOLOGY AND MEDICINE Cetta: Jurnal Ilmu Pendidikan Jurnal Penelitian dan Pengembangan Pelayanan Kesehatan Embrio : Jurnal Kebidanan LOGISTA - Jurnal Ilmiah Pengabdian kepada Masyarakat Buletin Ilmiah Nagari Membangun Journal of Midwifery Warta Pengabdian Andalas: Jurnal Ilmiah Pengembangan Dan Penerapan Ipteks Jurnal Kesehatan Saintika Meditory Jurnal Pengabdian Inovasi dan Teknologi Kepada Masyarakat Women Midwives and Midwifery
Ulfa Farrah Lisa, Ulfa Farrah
Universitas Andalas
Agriculture, Biological Sciences & Forestry Arts Humanities Computer Science & IT Economics, Econometrics & Finance Education Engineering Environmental Science Health Professions Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Medicine & Pharmacology Nursing Public Health Social Sciences Veterinary Other

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Journal : Cetta: Jurnal Ilmu Pendidikan

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Evaluasi Kepuasan Mahasiswa Terhadap Layanan Bimbingan Akademik di Program Studi Sarjana Kebidanan Feri Anita Wijayanti; Hindun Mila Hudzaifah; Yulizawati; Ulfa Farrah Lisa
Cetta: Jurnal Ilmu Pendidikan Vol 6 No 2 (2023)
Publisher : Jayapangus Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37329/cetta.v6i2.2219

Abstract

The quality of academic services can affect students' satisfaction at the university. The aim of this study was to evaluate students' satisfaction with the academic services provided by lecturers in the bachelor of midwifery study program. A descriptive design was utilized in this study. The population was active Bachelor of Midwifery students, Faculty of Medicine, Andalas University, in 2022, using a sample of 191 respondents with purposive sampling. Indicators of students' satisfaction with academic services included reliability, responsiveness, assurance, empathy, and tangibles. Data was collected using a ten-item questionnaire developed by the researchers with a Likert scale (1-4). This study was conducted in October 2022 using an online form. The respondents' level of achievement was in the fairly satisfactory category. The empathy indicator had the highest average TCR value among other indicators and was within the satisfied category. This research may give insight into providing opportunities for faculty management, especially study programs, to overcome weaknesses in the offered services and ensure better academic service quality. In addition, this research will stimulate more research attention on how the quality of academic services by academic supervisors can give better satisfaction to students.
Co-Authors Aldina Ayunda Insani Anisa Ulfah Bethy S. Hernowo Bethy S. Hernowo, Bethy Cicilia Novita Laurens Cut Arzia Defrin Defrin Desi Harisna Erda Mutiara Halida Ernis Nur Prisca Laiya Feni Andriani Feni Andriani Feni Andriani Feni Andriani Feri Anita Wijayanti Feri Anita Wijayanti Feri Anita Wijayanti Firdawati Firdawati Fitrayeni Fitrayeni Henni Fitria Hindun Mila Hindun Mila Hudzaifah Iffah, Uliy Ismayucha, Noerma Laila Laila Laila Rahmi Laila Rahmi Lailaturrahmi Lailaturrahmi Lusiana - El Sinta B, Lusiana - Marzatia Yulika Mega Rija Harmilidyya J. Miranie Safaringga Mutia Putri Nurhalimah Nurhalimah Rafika Oktofa Rafika Oktova Rahmayani Afrah Raisya Rahma Raudhatun Nuzul ZA, Raudhatun Reflina Susanti Regina Dwi Anisa Ruswana Anwar Ulliy Iffah Yulizawati .