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Journal of Multidisciplinary Academic
Published by Kemala Indonesia
ISSN : 25410369     EISSN : 2613988X     DOI : https://doi.org/10.51971
Core Subject : Education, Social, Engineering,
Education Engineering Social Sciences
Journal of Multidisciplinary Academic is published bimonthly by the Kemala Publisher, Indonesia. Journal of Multidisciplinary Academic publishes original work of importance in any field which will interest readers from more than one discipline. Authors are requested to write their papers and reports in a manner and style that is intelligible to specialists and non-specialists alike. Research contributions, which are peer reviewed, are of three kinds: Review Articles, Research Articles and Research Letters. Our second important function is to serve as a forum for debate about recent developments in research and in higher education. (The last category comprises articles which opine on important recent developments either in the published literature or at conferences.) These contributions are not peer reviewed, and potential authors are encouraged to liaise with the Editor-in-Chief before submitting work of this nature to the Journal
Arjuna Subject : Umum - Umum
Articles 207 Documents
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Organizational Culture and Motivation over Mediated Performance by Organizational Commitment Syafriadi Cut Ali; Tantri Yanuar Rahmat Syah
Journal of Multidisciplinary Academic Vol 3, No 4 (2019): Science, Engineering and Social Science Series
Publisher : Penerbit Kemala Indonesia

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Abstract

Public dissatisfaction with police detective's function has performed in conducting investigations, often makes the community not well served. A reports submitted does not necessarily revealed or fulfill a sense of justice. Therefore, the purpose in this study to assess the influence of organizational culture and motivation in police performance with mediated by organizational commitment. Here, we collect 195 respondents in police officers using Structural Equation Model (SEM). The results shows organizational culture influenced police performance, organizational culture influences organizational commitment, organizational commitment influenced police performance, motivation influenced organizational commitment and motivation influenced police performance.
Juridical Review on Corporate Social Responsibility Implementation Between PT Angkasa Pura II (Persero) And Indonesian Flight Navigation Services (LPPNPI) Yesita Marito; Suyud Margono
Journal of Multidisciplinary Academic Vol 5, No 2 (2021): Science, Engineering and Social Science Series
Publisher : Penerbit Kemala Indonesia

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Abstract

The purpose of this study aimed to know the implementation of the Corporate Social Responsibility (CSR) at PT. Angkasa Pura II (Persero), and Indonesian Flight Navigation Services (LPPNPI). Here, we also need to know the factors inhibiting the implementation of Corporate Social Responsibility in PT. Angkasa Pura II (Persero), and LPPNPI. In this study, we used qualitative method from correspondent from both industries. The results showed that the implementation of the Corporate Social Responsibility (CSR) in PT. Angkasa Pura II (Persero), LPPNPI had one of the Corporate Social Responsibilities in the form of partnership and environment building programs in its capacity as a service company under the protection of State-Owned Enterprises (BUMN). This program prioritized the sustainable soft loan system for small entrepreneurs. The responsibility includes the cost and burdens spent by the company to recompense to the community who indirectly built the company.
Digital Channel and Customer Satisfaction on Financial Services Dian Primavera Widodo; Tantri Yanuar Rahmat Syah; Dimas Angga Negoro
Journal of Multidisciplinary Academic Vol 4, No 3 (2020): Science, Engineering and Social Science Series
Publisher : Penerbit Kemala Indonesia

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Abstract

The purpose of this study aimed to examine how perceived justice moderates the relationship between the benefits offered by digital channels on financial services among cross-age study and the consequences of satisfaction with digital channels. This research employs a model in which digital channels offers comprehensive benefits, satisfaction and consequences that favour digital channels in addition, the model also tests the moderating role of perceived justice and product innovativeness in this context. In this study, we analysed many surveys among people who had applied for loans through digital channels and collected at various age and occupational backgrounds. Here, we obtain the survey correspondent with a total of 138 questionnaires. Results shows the offered of digital channels are positively related to customer satisfaction. In addition, the two consequences of customer satisfaction were analysed with two mechanism such as loyalty and positive word-of-mouth. Uncertainty avoidance, perceived justice and product innovativeness was not a significant moderator in this study.
The Lean Government Concept and Design over Copy of Administrative Document on Building Tax Hadriyanto Hadriyanto; Tantri Yanuar Rahmat Syah
Journal of Multidisciplinary Academic Vol 3, No 1 (2019): Science, Engineering and Social Science Series
Publisher : Penerbit Kemala Indonesia

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Abstract

Many countries have successfully to applied the Lean Government concept in administration sector especially over Indonesian government sector. The developing of government public sector is a right choices to improve service quality to the public. Thus, in this study aims to design Lean Government with DMAIC method and Lean Consumption Map tools (LCM), respectively. This method was used to increase positive impact over performance administrative copy document on building tax especially in the Badan Pendapatan Daerah (Bapenda) South Tangerang City. The result showed, a comparison between administrative document over Bapenda, South Tangerang City is different during quantitative observation from external and internal correspondence. To improve the service process over administrative copy document, we use DMAIC and Lean Consumption Map application. The significantly improvement has been obtained by the time over administrative copy document process in the Bapenda, South Tangerang City
The Transformational Leadership Style for Further Psychological Improve on Personnel Emergency Health Room at Siloam Kebun Jeruk Hospital, Jakarta Helvyda Sari; W. Dian Purwanti; Rina Anindita
Journal of Multidisciplinary Academic Vol 5, No 1 (2021): Science, Engineering and Social Science Series
Publisher : Penerbit Kemala Indonesia

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Abstract

During the Covid-19 pandemic, health workers experienced fatigue both physically and mentally. The emergency room (ER) is a unit that requires fast and correct handling, Here, the level of stress experienced by health workers in the ER, especially during the Covid-19 pandemic was increased. The psychological of health workers is influenced by many things, including transformational leadership style, work environment, and community stigma. Thus, in study we analyze the influence of transformational leadership style, work environment, and community stigma on the pyschogical of emergency room health workers at Siloam Kebun Jeruk Hospital during the Covid-19 pandemic, (partially or simultaneously). in this study uses a mixed method research method that combines qualitative and quantitative research methods. The result that transformational leadership style has a significant positive effect on the psychology of health workers, the work environment has no effect on the psychological of health workers, the stigma of society has no effect on the psychological of health workers. Transformational leadership style, work environment, and community stigma together influence the psychological of health workers. The implication of this study that leader of the ER is advised to listen to the ideas, motivation, leadership in a meeting or briefing. Here, a conducive work environment at Kebun Jeruk Siloam Hospital can improve the psychological level of emergency room health workers. The stigma of society is negative for the psychology of health workers due to dedication and professional value of workers. Their commitment to health services has not wavered even during the pandemic, but the hospital strives for psychological safety for health workers with other factors.
The Effect of Organizational Culture on Technology Transfers and Company Performance Rival Cahya Setiawan; Evi Susanti; Tantri Yanuar R Syah
Journal of Multidisciplinary Academic Vol 3, No 3 (2019): Science, Engineering and Social Science Series
Publisher : Penerbit Kemala Indonesia

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Abstract

This study aims to examine the effect of organizational culture on technology transfer and company performance. This study will raise the relationship between technology transfer and company performance as a literature gap. The population used in this study is the largest motor vehicle automotive parts manufacturing by Group Company in Indonesia with a joint venture company with a total of 33 companies. The sample technique used is saturated sampling using 66 production managers as respondents from each company. The research method and data analysis in this study is use a Mix Method with Sequential Explanatory design. To validate the significant level and interrelationships between variables, we use Partial List Square (PLS) method and Smart PLS 3.0. The results shows that the application of organizational culture had a positive and significant effect on technology transfer and company performance. This study also refutes previous research which states that technology transfer has no effect on company performance. In addition it was found that technology transfer has a role as mediation between organizational culture and company performance, so the better the organizational culture of the company, the application of technology transfer will increase so that the company's performance will be better.
The Motivation as A Mediation Relationship of Work Load Performance in Medical Record Staff at X Hospital Febby Ferava; Rina Anindita; M. Reza Hilmy
Journal of Multidisciplinary Academic Vol 5, No 2 (2021): Science, Engineering and Social Science Series
Publisher : Penerbit Kemala Indonesia

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Abstract

The rapid development of medical science and technology has improved socio-economic and educational conditions. Here, they condition had resulted in changes to the public assessment system which is demands of quality health services. The one of parameters for determining a quality of health services in a hospital is data or information from medical records. In medical record services, a human resource (staff) is required to carry out their duties and responsibilities in recording patient status properly and correctly. Here, the level of workload medical staff there have mistaken taking medical records until they are not found due to important effect on staff performance and motivation. Thus, in this study aimed to analyse the effect of workload on the performance of outpatient medical records with work motivation as an intervening variable in the hospital. This study we use quantitative data in the medical record unit at X Hospital. The unit of analysis is an individual employee in the medical record. The analysis Data are used path analysis with multiple regression analysis. The results show the indicate workload and performance have a significant effect on work motivation. Workload has a significant effect on work motivation. Work motivation has a significant effect on performance. Workload does not have a significant effect on performance. The research findings show that workload does not have a direct effect on employee performance, but workload can affect performance through work motivation because workload has a significant effect on work motivation and work motivation has a significant effect on employee performance with 0.678 of R2 value. The motivation given to the respondent's answer shows extrinsic factors that play a role in the form of providing salaries and rewards for staff / employees at the hospital.
Service Quality, Customer Satisfaction, Customer Trust, and Customer Loyalty in Service of Paediatric Polyclinic Over Private H Hospital of East Jakarta, Indonesia Christian Elizar; Ratna Indrawati; Tantri Yanuar Rahmat Syah
Journal of Multidisciplinary Academic Vol 4, No 2 (2020): Science, Engineering and Social Science Series
Publisher : Penerbit Kemala Indonesia

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Abstract

Customer loyalty is considered as an important key to the success and profit of a hospital, so that a decrease in the number of visits from old patients or subscribed patients in the paediatric polyclinic of Private H Hospital is a serious problem. The purpose of this research is to determine the effect of service quality on customer loyalty with customer satisfaction and trust as an intervening variable in the services of a paediatric polyclinic in Private H Hospital. In this study, we used SEM method on 190 respondents to obtain the result. Here, the test results show has met the criteria of Goodness of Fit in which the t-value of service quality to customer satisfaction is 14.71, service quality to customer trust is 16.10, service quality to customer loyalty is 2.16, customer satisfaction to customer loyalty is 0.83, and customer trust to customer loyalty is 3.13. Customer trust significantly mediates the effect of service quality on customer loyalty while customer satisfaction cannot serve as a mediator since about 70% of patients at the paediatric polyclinic of Private H Hospital are National Health Insurance (JKN) members. By maintaining customer trust through the provision of services based on hospital accreditation standards and continuous evaluation, customer loyalty will increase as marked by the re-visit of patients even though there are other paediatric polyclinics offering more, even customers will recommend the paediatric polyclinic of Private H Hospital to other people.
Developing Entrepreneurial Orientation Through Catur Purusa Arta (CPA) Culture on Village Credit Institution (VCI) I Gede Riana; I Wayan Pradnyantha Wirasedana
Journal of Multidisciplinary Academic Vol 2, No 1 (2018): Science, Engineering and Social Science Series
Publisher : Penerbit Kemala Indonesia

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Abstract

One of micro finance institution that has proliferated in Bali is Village Credit Institutions (VCI). VCI is a kind of micro finance institution which the owner by the traditional village and the only one micro finance institution that is managed by customary in Indonesia. This study aimed to analysis the effect of entrepreneurial orientation on VCI performance with Catur Purusa Arta (CPA) culture as a moderating variable. The research was conducted at Gianyar, Bali with 86 VCI as a sample. Methods of the data collection used interview techniques and questionnaires. Before analysis, the data qualify was test validity and reliability using SPSS. Furthermore, the data have collected was analysis using descriptive analysis and Moderation Regression Analysis (MRA). The results showed that entrepreneurial orientation is significantly affect on VCI performance. CPA is not significant effect on VCI performance. Moreover, the findings explained that CPA not significant strengthen in the effect of entrepreneurial orientation on VCI performance.
Implementation of Medical and Non-Medical Risk Management Infertility and Gynecology Over Kamala Clinics Yudwi Erisha; Rhian Indradewa; Tantri Yanuar Rahmat Syah; Ratna Indrawati Lestariani
Journal of Multidisciplinary Academic Vol 5, No 1 (2021): Science, Engineering and Social Science Series
Publisher : Penerbit Kemala Indonesia

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Abstract

KAMALA Clinic is the main clinic which is a network of private clinics that provide fertility and gynecology special health services. KAMALA is under PT. Medika Sehat Utama and have committed to developing fertility and gynaecology clinics as well as offering an In Vitro Fertilization (IVF) program with a guarantee (self-insurance). However, the operation in this clinic requires risk management to protect the clinic from a significant level of risk which is hinder the achievement of Kamala's clinical vision. In achieving optimal service to patients, this clinic carries out of risk identification, risk analysis, and risk evaluation. In order to prevent and minimize the impact of risks on every part of the clinic, the risk management is used on ISO 31000 in 2018. The stages of the ISO 31000 in 2018 process, include communication and consultation, setting context, risk assessment consisting of risk identification, risk analysis and risk evaluation, risk mitigation, monitoring and review as well as recording and reporting. Meanwhile, the risk criteria used in the risk assessment are low, moderate, high and extreme/catastrophic risk. Each risk is managed by the risk owner by conducting a risk register, then assessing the likelihood of risk occurring and assessing the risk impact based on risk criteria. the results of the risk management assessment are carried out as supporting material in decision making in mitigating the impact of risks that occur so that management can improve the effectiveness of risk management implementation.

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