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All Journal Daya Saing : Jurnal Ilmu Manajemen Jurnal Riset Manajemen dan Bisnis (JRMB) Fakultas Ekonomi UNIAT Journal of Tourism Destination and Attraction Tourism Reserch Journal jurnal ilmiah hospitality Jurnal Manajemen Pelayanan Hotel Jurnal Manajemen Perhotelan dan Pariwisata Jurnal Inovasi Penelitian Jurnal Ilmiah Wahana Pendidikan Oikonomia: Jurnal Manajemen Jurnal Ekonomi, Bisnis & Entrepreneurship (e-Journal) Jurnal Pengabdian Masyarakat : Pemberdayaan, Inovasi dan Perubahan Jurnal Ekonomi, Manajemen Pariwisata dan Perhotelan Jurnal Pengabdian Mandiri Nawasena: Jurnal Ilmiah Pariwisata West Science Business and Management West Science Journal Economic and Entrepreneurship West Science Interdisciplinary Studies West Science Social and Humanities Studies Science Information System and Technology
Nugraha, Rizki Nurul
National University Tourism Study Program
Religion Agriculture, Biological Sciences & Forestry Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Public Health Social Sciences Transportation Other

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Journal : Tourism Reserch Journal

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The Effect of Tangible, Reliability, Responsiveness, Assurance and Empathy on Tourist Satisfaction in Dunia Fantasi Taman Impian Jaya Ancol After The Implementation of The Covid-19 Vaccination Gustian Al Kahfi; Rizki Nurul Nugraha
Jurnal Penelitian Pariwisata Vol 6 No 1 (2022): (TRJ) Tourism Research Journal
Publisher : Sekolah Tinggi Pariwisata Trisakti

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30647/trj.v6i1.146

Abstract

This study aims to determine the tangible, reliability, responsiveness, assurance, and empathy for tourist satisfaction. The descriptive quantitative method uses a multiple linear regression analysis with the SPSS Program. The population in this study is the number of visitors in November and December 2021, with 545,312 people. The sample size used the Slovin formula with the results of 100 respondents. The sampling technique used is accidental sampling. The results showed that only the reliability variable partially had no significant effect on tourist satisfaction. Dunia Fantasi Taman Impian Jaya Ancol needs the implementation of strict health protocols, the availability of various interpretation boards, and regular maintenance of the cleanliness of tourist attractions to improve their performance in providing services to tourists. Continuous improvement in managing the execution of Dunia Fantasi Taman Impian Jaya Ancol will increase the positive image of tourist destinations, which is a long time will form tourist satisfaction. Keywords: Tangible, Reliability, Responsiveness, Assurance, Empathy, Tourist Satisfaction
Co-Authors Achmad Salam Aditya Erlangga Ahmad Naisaburi Bintang Dhia Aisyah Zhafirah Ajeng Aspuan Akbar Fadillah Akristi Eni Sannindra Alisya Nur Insani Almaura Nur Aulia Ananda Fadila Putri Anisa Purwati Anisa Yuni Safira V Apri Ramdani Ardi Mularsari Ardissa Dwi Eranti Arnold Yudi Nahlony Arsya Ananda Arsya Tri Ananda Asep Kurniawan Aulia Ananda Auliah Nurlizah Auliah Nurlizah Bagus Syarifuddin Latif Bani Saad Cahya Gilang Ananda Kresna Putra Cahya Gilang Ananda Kresna Putra Cici Maria Sihombing Claudia Simponi Nehemia Claudia Simponi Nehemia Simorangkir Davi Ayu Andini Dela Safitri Dela Safitri Delila Rambe Dena Fitria Januarty Devitha Sondang Diah Renno Sulistyo P Dina Fitriani Dinda Putri Fatimah Dipa Awaloedin Dipa Teruna Awaloedin Dipa Teruna Awaloedin Donald Benjamin Dwita Chika Wardani Dwita Chika Wardani Eka Syah Putra Eviana Tarigan Farrah Puspita F Fauzi Achmad Riyadi Febry Fatimah Azzahra Fikri Virgiawan Firman Riza Dermawan Franika Br Manjorang Gustian Al Kahfi Gustian Alkahfi Gustian I Gusti Kade Heryadi Angligan Irma Setyawati Joko Edwin Saputra Joy Hendrick Wittsdy As Kevin Muhammad Irsyad Liliana Dewi Liliana Dewi Liliana Dewi Lisa Sarinah Lisa Sarinah M. Liga Suryadana Madeline Ivanka Magdalena Leda Mawo Marina Erviani Maya Amelia Maya Ayu Ardira Mudhi’ah Zuhdiyyah Djandri Muhammad Ramli Muhammad Sholah Yazid Muhammad Surya Saleh Muhammad Surya Saleh Muhammad Zaqi Nada Widya Candra Nurani Nurul Hidayah Nurul Hidayah Padri Achyarsyah Padri Achyarsyah Parera Yumnarizq Susilo Prama Hardika Prili Diana Rosa Prili Diana Rosa Putri Adinda Trisia Putri Aulia Ardani Putri Indriani Putri Indriani Rachmad Rizky Trianto Raden Ajeng Dhea Ayu Salsabila Raden Ajeng Dhea Ayu Salsabila Rai Riya Rai Riya Rais A Yudian Reza Ardian Putra Rifky Setiawan Rigy Dyantika Rivaldo Lucas Waworundeng Rosa Adilla Sahrian Samsi Salsabila Shafa Sari Butar-butar Sari Meilina Butar-Butar Selvy Remilenita Sheva Aulia Sidik Ihsannudin Sifa Sukowati Subur Karyatun Suci Ramadhanti Talitha Daffa Azzahra Tarabunga Angelyca Tevila Akwila Tevila Akwila Tiara Martha Ananda Tine Yuliantini, Tine Titi Kusmayanti Tomas Jorgi Tria Husnul Chotimah Ulfi Maranisya Vanny Chang Nurmanto Vanny Chang Nurmanto Venda Irlani Vickrham Achmad Vickrham ShahJehan Achmad Widha Raditia Wikey Damai Yanti Yuni Trisnawati Zahra Soraya Zumratul Meini