Article Per Year (5 Year)
p-Index From 2019 - 2024
10.036
P-Index
This Author published in this journals
All Journal Daya Saing : Jurnal Ilmu Manajemen Jurnal Riset Manajemen dan Bisnis (JRMB) Fakultas Ekonomi UNIAT Journal of Tourism Destination and Attraction Tourism Reserch Journal jurnal ilmiah hospitality Jurnal Manajemen Pelayanan Hotel Jurnal Manajemen Perhotelan dan Pariwisata Jurnal Inovasi Penelitian Jurnal Ilmiah Wahana Pendidikan Oikonomia: Jurnal Manajemen Jurnal Ekonomi, Bisnis & Entrepreneurship (e-Journal) Jurnal Pengabdian Masyarakat : Pemberdayaan, Inovasi dan Perubahan Jurnal Ekonomi, Manajemen Pariwisata dan Perhotelan Jurnal Pengabdian Mandiri Nawasena: Jurnal Ilmiah Pariwisata West Science Business and Management West Science Journal Economic and Entrepreneurship West Science Interdisciplinary Studies West Science Social and Humanities Studies Science Information System and Technology
Nugraha, Rizki Nurul
National University Tourism Study Program
Religion Agriculture, Biological Sciences & Forestry Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Public Health Social Sciences Transportation Other

Published : 85 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 6 Documents
Search
Journal : Jurnal Manajemen Pelayanan Hotel

 1 
ANALISIS FAKTOR YANG MEMENGARUHI REVISIT INTENTION PADA TAMU HOTEL IBIS SENEN JAKARTA Rizki Nurul Nugraha; Akristi Eni Sannindra; Muhammad Zaqi
Jurnal Manajemen Pelayanan Hotel Vol 6 No 1 (2022): Jurnal Manajemen Pelayanan Hotel
Publisher : Akademi Komunitas MAPINDO

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37484/jmph.060127

Abstract

Liburan menjadi suatu hal yang marak dilakukan oleh masyarakan dewasa ini akibat adanya suatu perkembangan baik dari sistem transportasi yang memicu individu untuk melakukan perjalanan ke berbagai lokasi untuk menghabiskan waktu luangnya, baik di dalam negeri maupun di luar negeri. Akibatnya, pertumbuhan yang kuat dalam pariwisata telah mengakibatkan pertumbuhan pesat industry perhotelan, salah satunya dengan munculnya Hotel Ibis Senen di Jakarta Pusat. Persaingan ketat di industri perhotelan menuntut adanya kualitas yang baik yang harus dimiliki oleh Hotel tersebut demi bertahan dalam persaingan, dan bahkan menarik pengunjung untuk mengunjungi kembali hotel tersebut. Penelitian ini dilakukan dengan metode kualitatif deskriptif dengan mengepul data melalui studi pustaka. Hasil dari penelitian ini menunjukkan bahwa adanya revisit intention yang dirasakan oleh pengunjung dipengaruhi oleh beberapa faktor seperti review atau testimoni yang dimuat dalam laman website Hotel Ibis Senen Jakarta, Lebih lanjut, terdapat pula pengaruh dari kepuasan pelanggan dan opini orang lain. Baiknya layanan dan rasa nyaman yang dirasakan selama melakukan kunjungan atau menginap di Hotel di waktu sebelumnya menjadi faktor yang paling signifikan dalam memengaruhi revisit intention. Manajemen hotel diharap untuk dapat memberikan kualitas dari pelayanan yang dimiliki, atribut, serta sarana dan prasarana yang dimiliki di dalamnya demi kepuasan pelanggan dan revisit intention terhadap Hotel. Kata kunci: Revisit Intention, Kepuasan Pelanggan, Hotel.
PERAN RECEPTION DALAM MEMBERIKAN PELAYANAN PRIMA KEPADA PENGUNJUNG HOTEL MERCURE JAKARTA PANTAI INDAH KAPUK Rizki Nurul Nugraha; Aulia Ananda; Mudhi’ah Zuhdiyyah Djandri
Jurnal Manajemen Pelayanan Hotel Vol 6 No 1 (2022): Jurnal Manajemen Pelayanan Hotel
Publisher : Akademi Komunitas MAPINDO

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37484/jmph.060128

Abstract

Pelayanan prima merupakan kegiatan yang diberikan untuk memenuhi kebutuhan serta keinginan yang diharapkan oleh pengunjung. Pelayanan prima dilakukan di seluruh section dalam hotel, salah satunya adalah bagian front office department. Resepsionis berperan untuk menciptakan kesan yang baik terhadap para pengunjung saat menginap di hotel. Tujuan dari penelitian ini ialah untuk mengetahui peran reseptionis dalam memberikan pelayanan prima kepada pengunjung Hotel Mercure Jakarta Pantai Indah Kapuk. Metode penelitian yang digunakan ialah penelitian kualitatif. Teknik pengumpulan data berupa wawancara, observasi, dan tinjauan pustaka. Hasil penelitian dari pelayanan prima pada Hotel Mercure Jakarta Pantai Indah Kapuk dapat dilihat dari 6 indikator yaitu kemampuan, sikap, penampilan, perhatian, tindakan, dan tanggung jawab yang dikategorikan baik. Pelayanan prima memiliki dampak yang positif dan signifikan terhadap tamu. Hal itu dibuktikan bahwa tamu merasa sangat puas terhadap pelayanan yang ada. Kata kunci: Pelayanan Prima, Resepsionis, Hotel Mercure
ANALYSIS OF SERVICE QUALITY TO CUSTOMER SATISFACTION AT IBIS SENEN HOTEL JAKARTA Akristi Eni Sannindra; Eviana Tarigan; Rizki Nurul Nugraha
Jurnal Manajemen Pelayanan Hotel Vol 6 No 2 (2022): Jurnal Manajemen Pelayanan Hotel
Publisher : Akademi Komunitas MAPINDO

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37484/jmph.060207

Abstract

In the global era world business is intense with competition, especially in the field of hospitality services company. Hotel is a company managed by its owner to provide food service, drinks, and a room for sleeping facilities to people who are traveling and able to pay with a reasonable amount of care received in accordance with the absence of a special agreement. Quality of service and facilities at this time, more emphasis in the business world for allegedly affects customer satisfaction, and will also take into account competition arising from a variety of hospitality services. Facilities used by each company a variety of forms, types and benefits. The purpose of this study to analyze the impact of service quality and customer satisfaction at the facilities of the hotel in the city Ibis Senen Jakarta. Library research methods, give the results and showed the quality of services and facilities affects customer satisfaction. Ibis Senen hotel management should improve customer satisfaction as to the quality of service is better, and provide affordable facilities so that consumers will be back to stay. Keywords: Quality of Service, Hotel and Customer
The Influence Ecotourism on The Economy of Citizen Community in The Situ Tunggilis Bogor District Rizki Nurul Nugraha; Nurul Hidayah
Jurnal Manajemen Pelayanan Hotel Vol 6 No 2 (2022): Jurnal Manajemen Pelayanan Hotel
Publisher : Akademi Komunitas MAPINDO

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37484/jmph.060213

Abstract

Ecotourism is a tourism sector that has the potential as a supporter of the national economy, from ecotourism it can also be used by local governments to increase their own local revenue. This study aims to determine the effect of ecotourism in terms of location, attractiveness, facilities, and accessibility to the economy of the community in the Situ Tunggilis area, Bogor district. The research method used is a descriptive qualitative method with data collection through literature studies, interviews, observations and documentation. The results showed that 70.5% of the traders in the Tunggilis situ, Bogor district, were local people, namely the people from the village of Setu Sari. Then, based on the average monthly income, most of the traders have an income of Rp. 1,000,000 – Rp. 5,000,000. This shows that the income level of the people in the Situ Tunggilis area is classified as moderate. Thus, the existence of the Tunggilis area can affect the economy of the surrounding community. This can be seen from Situ tunggilis which can be a place of livelihood for the people in the Situ tunggilis area, namely as food traders (snacks), toy traders, fish traders, fishermen, tour boat carriers, and parking attendants. And the income of the community is increasing along with the increasing number of tourists who come to the Tunggilis area. So that in line with the better conditions of Situ Tunggilis ecotourism which can be measured from location, tourist attraction, accessibility and facilities, it can invite many tourists who come to the Situ Tunggilis area, Keywords: Ecotourism, Community Economy, Situ Tunggilis
BANQUET PERFORMANCE IN SUPPORTING BUSINESS AT PULLMAN SUDIRMAN JAKARTA HOTEL Rizki Nurul Nugraha; Almaura Nur Aulia; Claudia Simponi Nehemia
Jurnal Manajemen Pelayanan Hotel Vol 6 No 2 (2022): Jurnal Manajemen Pelayanan Hotel
Publisher : Akademi Komunitas MAPINDO

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37484/jmph.060203

Abstract

Banquet section is one part of the Food and Beverage department which has an important role in the hotel business to earn revenue for the hotel through the services it sells, such as food, beverage and function room sales, because it can accommodate a large number of guests. That way all hotels must have a banquet section that is nimble and capable in carrying out their duties, including the Pullman Sudirman hotel. In this case the researcher uses a qualitative method with a descriptive format. Qualitative methods aim to describe, summarize various circumstances, situations, or various events in the social sphere. Data collection techniques will be carried out using the interview method, the researcher hopes to get detailed, honest, and intense data related to the performance of the Pullman Sudirman Hotel banquet department employees. From the results of an interview with the Pullman Sudirman Hotel supervisor, it was explained that the Banquet at this Hotel is very supportive of business because this department has an influence in increasing turnover/revenue which is very large compared to other restaurants. Keywords: Banquet Performance, Hotel Business, Pullman Sudirman
THE EFFECT OF FOOD QUALITY ON GUEST SATISFACTION OF IBIS ARCADIA JAKARTA HOTEL Putri Indriani; Rizki Nurul Nugraha; Putri Aulia Ardani
Jurnal Manajemen Pelayanan Hotel Vol 6 No 2 (2022): Jurnal Manajemen Pelayanan Hotel
Publisher : Akademi Komunitas MAPINDO

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37484/jmph.060208

Abstract

This study was conducted to determine the effect of food quality on consumer satisfaction at the Ibis Arcadia Hotel. This study used quantitative methods with a total of 44 respondents. This analysis technique uses a simple regression technique and has Variable X for Food Quality and Variable Y for Consumer Satisfaction. The data collection method in this study used a questionnaire that was measured on a Likert scale. The instrument tests in this study are validity tests, reliability tests, and classical assumption tests (normality tests and linearity tests). For data analysis techniques using simple regression analysis. Test the hypothesis using the t-test. The results showed that food quality has a significant influence on the satisfaction of Ibis Arcadia Jakarta hotel guests. Keywords: Food quality, Customer Satisfaction, Hotel
Co-Authors Achmad Salam Aditya Erlangga Ahmad Naisaburi Bintang Dhia Aisyah Zhafirah Ajeng Aspuan Akbar Fadillah Akristi Eni Sannindra Alisya Nur Insani Almaura Nur Aulia Ananda Fadila Putri Anisa Purwati Anisa Yuni Safira V Apri Ramdani Ardi Mularsari Ardissa Dwi Eranti Arnold Yudi Nahlony Arsya Ananda Arsya Tri Ananda Asep Kurniawan Aulia Ananda Auliah Nurlizah Auliah Nurlizah Bagus Syarifuddin Latif Bani Saad Cahya Gilang Ananda Kresna Putra Cahya Gilang Ananda Kresna Putra Cici Maria Sihombing Claudia Simponi Nehemia Claudia Simponi Nehemia Simorangkir Davi Ayu Andini Dela Safitri Dela Safitri Delila Rambe Dena Fitria Januarty Devitha Sondang Diah Renno Sulistyo P Dina Fitriani Dinda Putri Fatimah Dipa Awaloedin Dipa Teruna Awaloedin Dipa Teruna Awaloedin Donald Benjamin Dwita Chika Wardani Dwita Chika Wardani Eka Syah Putra Eviana Tarigan Farrah Puspita F Fauzi Achmad Riyadi Febry Fatimah Azzahra Fikri Virgiawan Firman Riza Dermawan Franika Br Manjorang Gustian Al Kahfi Gustian Alkahfi Gustian I Gusti Kade Heryadi Angligan Irma Setyawati Joko Edwin Saputra Joy Hendrick Wittsdy As Kevin Muhammad Irsyad Liliana Dewi Liliana Dewi Liliana Dewi Lisa Sarinah Lisa Sarinah M. Liga Suryadana Madeline Ivanka Magdalena Leda Mawo Marina Erviani Maya Amelia Maya Ayu Ardira Mudhi’ah Zuhdiyyah Djandri Muhammad Ramli Muhammad Sholah Yazid Muhammad Surya Saleh Muhammad Surya Saleh Muhammad Zaqi Nada Widya Candra Nurani Nurul Hidayah Nurul Hidayah Padri Achyarsyah Padri Achyarsyah Parera Yumnarizq Susilo Prama Hardika Prili Diana Rosa Prili Diana Rosa Putri Adinda Trisia Putri Aulia Ardani Putri Indriani Putri Indriani Rachmad Rizky Trianto Raden Ajeng Dhea Ayu Salsabila Raden Ajeng Dhea Ayu Salsabila Rai Riya Rai Riya Rais A Yudian Reza Ardian Putra Rifky Setiawan Rigy Dyantika Rivaldo Lucas Waworundeng Rosa Adilla Sahrian Samsi Salsabila Shafa Sari Butar-butar Sari Meilina Butar-Butar Selvy Remilenita Sheva Aulia Sidik Ihsannudin Sifa Sukowati Subur Karyatun Suci Ramadhanti Talitha Daffa Azzahra Tarabunga Angelyca Tevila Akwila Tevila Akwila Tiara Martha Ananda Tine Yuliantini, Tine Titi Kusmayanti Tomas Jorgi Tria Husnul Chotimah Ulfi Maranisya Vanny Chang Nurmanto Vanny Chang Nurmanto Venda Irlani Vickrham Achmad Vickrham ShahJehan Achmad Widha Raditia Wikey Damai Yanti Yuni Trisnawati Zahra Soraya Zumratul Meini