Article Per Year (5 Year)
p-Index From 2019 - 2024
7.107
P-Index
This Author published in this journals
All Journal Jurnal Kebijakan Publik CAUCHY: Jurnal Matematika Murni dan Aplikasi Forum Ilmu Sosial SALAM: Jurnal Sosial dan Budaya Syar-i Jurnal Mamangan JIPAGS (Journal of Indonesian Public Administration and Governance Studies) jurnal niara Science and Technology Indonesia Jurnal Manajemen Pelayanan Publik JISPO (Jurnal Ilmu Sosial dan Ilmu Politik) ARISTO JPPUMA: Jurnal Ilmu Pemerintahan dan Sosial Politik Universitas Medan Area SOSIOHUMANIORA: Jurnal Ilmiah Ilmu Sosial dan Humaniora Publik (Jurnal Ilmu Administrasi) JWP (Jurnal Wacana Politik) Madania: Jurnal Ilmu-Ilmu Keislaman Islam Realitas: Journal of Islamic & Social Studies MEDIA BINA ILMIAH NUSANTARA : Jurnal Ilmu Pengetahuan Sosial JAKP (Jurnal Administrasi dan Kebijakan Publik) Journal of Education, Humaniora and Social Sciences (JEHSS) Eksakta : Berkala Ilmiah Bidang MIPA Reformasi : Jurnal Ilmiah Ilmu Sosial dan Ilmu Politik Jurnal Ilmu Pemerintahan Widya Praja Jurnal Ilmiah Wahana Bhakti Praja Jurnal Public Policy Transparansi Jurnal Ilmiah Ilmu Administrasi Jurnal Socius: Journal of Sociology Research and Education Indonesian Journal of Religion and Society MUKADIMAH: Jurnal Pendidikan, Sejarah, dan Ilmu-ilmu Sosial Jurnal Ranah Komunikasi (JRK) Jurnal Sosiologi Andalas Jurnal Desentralisasi dan Kebijakan Publik (JDKP) Jurnal Ilmu Administrasi Negara ASIAN (Asosiasi Ilmuwan Administrasi Negara) Warta Pengabdian Andalas: Jurnal Ilmiah Pengembangan Dan Penerapan Ipteks Jurnal Demokrasi dan Politik Lokal Makara Journal of Health Research Islam Realitas: Journal of Islamic and Social Studies Mamangan Social Science Journal Journal of Politics and Democracy
Zetra, Aidinil
Andalas University
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Astronomy Biochemistry, Genetics & Molecular Biology Chemical Engineering, Chemistry & Bioengineering Chemistry Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Energy Engineering Environmental Science Health Professions Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Materials Science & Nanotechnology Mathematics Mechanical Engineering Medicine & Pharmacology Physics Public Health Social Sciences Transportation Other

Published : 63 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search
Journal : Eksakta : Berkala Ilmiah Bidang MIPA

 1 
Statistical Analysis to Evaluate The Service Quality at Community Health Center in Padang, Indonesia Aidinil Zetra; Ferra Yanuar
EKSAKTA: Berkala Ilmiah Bidang MIPA Vol. 20 No. 2 (2019): Eksakta : Berkala Ilmiah Bidang MIPA (E-ISSN : 2549-7464)
Publisher : Faculty of Mathematics and Natural Sciences (FMIPA), Universitas Negeri Padang, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (449.465 KB) | DOI: 10.24036/eksakta/vol20-iss2/198

Abstract

Healthcare provider have to take care of patient satisfaction. Therefore, the management should do a kind of evaluation to examine the patient satisfaction on the corresponding services. The purpose of this study is to evaluate the service quality of public health centre and to identify the attributes of services to be improved. This study was cross sectional study conducted by distributing the questionairres to the patients of public health centre in Padang, Indonesia from April to June 2015. This study involved 446 respondents with complete information. Customer Satisfaction Index (CSI) was used to measure the service quality of corresponding public health centre. Importance Performance Analysis (IPA) approach was also applied to identify any attributes to be improved. The respondents of this study were very satisfied with the health service that they ever got. All attributes of service were plotted in four quadrants. This study proved that CSI and IPA methods are pertinent to be applied to measure patient satisfaction and identify any attributes of service to be maintained or improved.
Co-Authors Abd. Rasyid Syamsuri Ade fithrian Adri Meyce Putra Adrianto Adrianto Adrianto, Adrianto AFRIZAL AFRIZAL AKBAR RIYADI, AKBAR Ananda, Ringga Febri Andri Rusta Anggraini Merry Asrinaldi Asrinaldi Atika Verina Azhari Muhammad Hadi Putra Bakaruddin Rosyidi Bakaruddin Rosyidi Bakaruddin Rosyidi Bob Alfiandi Bobby J Yuri Dedy Andhika Delmana, Lati Praja Deva, Athifa Salsabila Devianto, Dodi Dewi Anggraini Didi Rahmadi Didi Rahmadi Elva Ronaning Roem Ernita Arif Fadilla Nisa Uttaqi Firdawati, Firdawati Handrian, Eko Hazmira Yozza Helmi Helmi Hendri Koeswara Hevi Dwi Jayanti Husni Setiawan Husnul Qolbi Izzati Rahmi HG Kartini Aboo Talib @Khalid Kuswara, Hendri Lati Praja Delmana Lindo Karsyah Lusi Puspika Sari M Arif Almanar Magfirah . Magfirah, Magfirah Maiyastri, Maiyastri Marwansyah Marwansyah Melani Rahmadanty Meris Essio Mento Mhd Fajri Miko, Alfan Miko, Alfan Muhammad Samin Nadia Adela Nastasya Aisya Putri Naziva Amanda Putri Nofal Wiska Nursyiwan Efendi Oktria Felinda Prenadia Paramita Putri, Indah Adi Rahmat Saleh Ren Yani Resti Helfia Ria Ariany Rice Trisnawati Rini Ambarwati Riyan Alghi Fermana Roni Ekha Putera Rosyidi, Bakaruddin Sadri Sadri Sarwani Sarwani Shellya Salsabila Sintari Arfita Siti Hardiyanti Siti Nazira Sri Zul Chairiyah Sumarni Sumarni Susi Marisa Syahrizal Syahrizal Syamsurizaldi Syamsurizaldi Tamrin Tamrin Tamrin Tamrin Tasya Abrari Tengku Rika Valentina Tiziana Varenty Tommy TRD Ujang Wardi Wira Hospita Yanuar, Ferra Yuyut Chandra Zainal Arifin