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All Journal Jurnal Teknik ITS JUTI: Jurnal Ilmiah Teknologi Informasi Jurnal Teknologi Informasi dan Ilmu Komputer JUITA : Jurnal Informatika Journal of Information Systems Engineering and Business Intelligence SMATIKA Seminar Nasional Teknologi Informasi Komunikasi dan Industri Sebatik SISFO Applied Technology and Computing Science Journal Sewagati
Hanim Maria Astuti
Departemen Sistem Informasi, Institut Teknologi Sepuluh Nopember
Humanities Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Dentistry Education Electrical & Electronics Engineering Engineering Industrial & Manufacturing Engineering Library & Information Science Mathematics Social Sciences

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PEMBUATAN PERANGKAT AUDIT BERBASIS RISIKO BERDASARKAN COBIT 5 DAN SERVICE DESK STANDARD PADA SERVICE DESK Ramadhani, Sarah Putri; Herdiyanti, Anisah; Astuti, Hanim Maria
SISFO Vol 7 No 1 (2017)
Publisher : Department of Information Systems, Institut Teknologi Sepuluh Nopember

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Abstract

Service Desk pada Direktorat Pengembangan Sistem dan Teknologi Informasi (DPTSI) bertugas menangani insiden dan memenuhi permintaan layanan teknologi informasi (TI). Namun DPTSI belum pernah mengadakan pengendalian internal terhadap prosesnya. Untuk memastikan pengelolaan telah diterapkan sesuai dengan kontrolnya diperlukan audit TI terhadap unit tersebut. Salah satu hal yang perlu disiapkan dalam melaksanakan audit adalah perangkat audit agar auditor memiliki kertas kerja dalam menjalankan proses audit. Penelitian ini berfokus pada pengembangan perangkat audit pada service desk DPTSI yang dibuat berdasarkan control objective pada Service Desk Standard yang dipetakan dengan proses pada best practice COBIT 5 Domain DSS02 Manage Service Requests and Incidents. Ruang lingkup perangkat audit juga ditetapkan melalui control objective yang dipetakan dengan risiko TI pada service desk berdasarkan COBIT 5 for Risk APO12 Manage Risk. Hasil dari penelitian ini adalah sebuah dokumen perangkat audit beserta panduan penggunaannya, yang nantinya diharapkan dapat membantu DPTSI untuk melakukan audit pada service desk
PEMBUATAN STANDARD OPERATING PROCEDURE PENGEMBANGAN SISTEM INFORMASI MANAJEMEN: STUDI KASUS DPTSI ITS Herdiyanti, Anisah; Puspitaningrum, Ari Cahaya; Astuti, Hanim Maria; Yuhana, Umi Laili
SISFO Vol 8 No 1 (2018)
Publisher : Department of Information Systems, Institut Teknologi Sepuluh Nopember

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DPTSI is an information technology unit in Institut Teknologi Sepuluh Nopember (ITS). One of its section is Subdit PSI who is responsible for developing Management Information Systems (MIS) application to other units in ITS. Some problems exist when there is no single procedure available, including unstandardized processes of software development and lack of control in software quality development. A standard operating procedure is needed for this purpose and is constructed according to IT governance best practice framework, i.e. ITIL v3 and COBIT 5. Prior the development of SOP, a gap analysis was conducted to find important activities in software development. As a result, 5 (five) SOPs and 14 forms were developed. The results were then validated through simulation and focus group discussion with Subdit PSI. The research contributes to the implementation of IT governance best practice framework and also serves as a reference for management to standardize IT management process.
Co-Authors A. Holil Noor Ali Achmad Holil Noor Ali Afifah Nurul Izzati Afifah Nurul Izzati Ahmad Holil Noor Ali Almira Filiazsanti Andhika Iman Rizqy Andre Parvian Aristio Anindya Dwi Lestari Sugianto Anisah Herdiyanti Apol Pribadi Bekti Cahyo Hidayanto Cahya Yunita Dea Wemona Rahma Defit Setya Ike Eko Wahyu Tyas Darmaningrat Endang Sulistiyani Endang Sulistiyani Endang Sulistiyani Endi Lastyono Putra Eristya Maya Safitri Eristya Maya Safitri Erma Suryani Ervina Chintia Fadhila Alfi Febriliyan Samopa Feby Artwodini Muqtadiroh Hafidh Rizkyanto Imam Teguh Islamy Khakim Ghozali Mutia Maharani Najwa, Nina Fadilah Nina Fadilah Najwa Nisfu Asrul Sani Puspitaningrum, Ari Cahaya Radityo Prasetianto Wibowo Rama Dhaniareza Ramadhani, Sarah Putri Renny Sari Dewi Sarah Putri Ramadhani Sholiq Tony Dwi Susanto Yuhana, Umi Laili