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Budi Prasetyo
Jurusan Ilmu Komputer, Fakultas Matematika dan Ilmu Pengetahuan Alam, Universitas Negeri Semarang
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Journal : DiE: Jurnal Ilmu Ekonomi dan Manajemen

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ANALISIS KUALITAS PELAYANAN TERHADAP TINGKAT KEPUASAN MAHASISWA DI STIE ”ARTHA BODHI ISWARA” SURABAYA Prasetyo, Budi
DiE: Jurnal Ilmu Ekonomi dan Manajemen Vol 6 No 3 (2010)
Publisher : Program Doktor Ilmu Ekonomi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30996/die.v6i3.165

Abstract

In this research of writer use method either through qualitative and also quantitatively with examination of reliabilitas and validity, test doubled regresi, correlation coefficient test, parsial correlation coefficient test, test F test and tAs for result of this research is : For the examination of by parsial known by variable (tangibles) (X1), assess t calculate which obtained is equal to 9,547 and its value is 0,000, (reliability) (X2), assess t calculate which obtained[is equal to 10,245 and its value is 0,000, ( responsiveness) (X3), assess t calculate which  obtained is equal to 8,576 and its value is 0,001, (assurance) (X4), assess t calculate which  obtained is equal to 7,568 and its value [is] 0,002, (empathy) (X5), assess t calculate which  obtained is equal to 6,125 and its value is 0,000, this smaller value than = 0,05, so that can be said that that free variable (tangibles) (X1), (reliability)(X2), (responsiveness)(X3), (assurance) (X4), (empathy) (X5) by parsial have an effect on to storey; level satisfaction of student (Y)Result of calculation Test conducted F constructively SPSS program obtained [by] f value [count/calculate] equal to 980,365. obtained Signifikansi value [is] equal to 0,000, this smaller signifikansi value than value that is 0,05. Thereby can be interpreted that free variable which cover physical evidence ( tangibles) ( X1), mainstay ( reliability) ( X2), comments (responsiveness) (X3), (assurance) (X4), (empathy) (X5), together have an effect on to storey; level satisfaction of student ( Y) Because X2 variable that is (reliability) have highest parsial correlation value that is equal to 0,988 compared to other free variable hence X2 variable that is (reliability) represent dominant free variable influence variable tied that is storey; level satisfaction of student ( Y)Keywords : Quality of Service and Satisfaction
Co-Authors Abdusshomad, Alwazir Amidi Amidi, Amidi Diantoro, Indra Didik Ariwibowo E Effendi, E Eko Baroto Walujo Elidjen, Elidjen Ervizal AMZU Fella Annanuur Fitria, Welly Hidayat, Endik Iis Iskandar, Iis Inggit Winarni Irmawanti, Zuhria Irwandi Irwandi Irwandi, Hendri Irwandi, Hendri Juli Mrihardjono Kalbuana, Nawang Korbaffo, Anita Restu Kurnianto, Benny Kurniawati, Zulina Latifah Latifah Ledy Diana Lestari, Suriari Muhammad Miftahussurur Nurhayati, Fitasari Nidia Nurzihan, Nastitie Cinintya Oedojo Soedirham Pradigdo, Dedy Prasetyoningsih, Aris Purnomo, Paulus Adi Adi Pusparini, Nikita Pusparini, Nikita Pusparini, Nikita Rachmah Indawati Radjawane, Ivonne Milichristi Rahajeng Putriningrum Santi Amelia Slamet Handoko Sri Kurniati, Sri Sri Mantini Rahayu Sedyawati, Sri Mantini Rahayu Susi Sulistiana Sutrisno, Sutrisno TATIK CHIKMAWATI Tresia Umarianti Wahyu Sulistiyo Wijayanto, Bagus Yuwana, Setya