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All Journal Timorese Journal of Public Health Lontar : Journal of Community Health Media Kesehatan Masyarakat Jurnal Ilmiah Kesehatan Masyarakat Sehat Rakyat: Jurnal Kesehatan Masyarakat
Yoseph Kenjam
Universitas Nusa Cendana
Dentistry Health Professions Medicine & Pharmacology Nursing Public Health Social Sciences Veterinary

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Journal : Lontar : Journal of Community Health

 1 
Mutu Pelayanan Kesehatan Pasien Rawat Inap oleh Tenaga Kesehatan di Pusksesmas Sonimanu Kabupaten Rote Ndao Helmi M. Bolla; Yoseph Kenjam; Tadeus A. L. Regaletha
Lontar : Journal of Community Health Vol 1 No 3 (2019): September 2019
Publisher : Universitas Nusa Cendana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35508/ljch.v1i3.2172

Abstract

Service Quality can be obtained if what is expected by the patient to the service provider is in accordance with the patient's requirements. This study aims to determine the quality of patient health services by health workers at the Sonimanu health center in 2019. The sample in this study was all In patients with a total sample of 73 people the sampling technique in this study was totally sampling. Data collection was carried out with 20 items of hope and reality questionnaire, which is a quantitative description of this type of study. The analysis conducted is univariate using Importance Performance Analysis. The results of this study indicate that the value of conformity between expectations and quality of inpatient services of health workers to the tangible dimension is 97.28% (Very Satisfied), reliably 95.27% (Very Satisfied), responsiveness 86.38% (Satisfied), assurance 98.14% (Very Satisfied), empathy 97.21% (Very Satisfied). There is one attribute of inadequate quality of service that is a good nutrition officer providing and helping patients with dietary needs (58.42%), it is expected that the health staff at the Sonimanu health center need to prioritize and be more responsive in paying attention to the rights or needs of Inpatients. It is recommended that the quality of inpatient health services by health workers need to be further improved, especially in the dimension of responsiveness.
The Correlation between Marketing Mix and Customer Satisfaction in the General Poly Unit at Bhayangkara Hospital, Kupang Arifin Udju; Petrus Romeo; Yoseph Kenjam
Lontar : Journal of Community Health Vol 3 No 3 (2021): September 2021
Publisher : Universitas Nusa Cendana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35508/ljch.v3i3.4159

Abstract

Patient satisfaction is one of the important things in reviewing the quality of service of a health agency. The marketing mix is ​​a set of tools that play an important role as a company strategy and policy to achieve customer satisfaction. Bhayangkara Hospital is a type C hospital that provides individual health services with inpatient and outpatient treatment, and emergency services. The purpose of this study was to determine the relationship between marketing mix and customer satisfaction in the general poly unit of Bhayangkara Hospital. The research design was an analytic survey with a cross sectional design. The research sample consisted of 90 respondents who were selected using accidental sampling technique. The results of the study found that there was a relationship between product mix (p = 0.003), place (p = 0.037), promotion (p = 0.037), people (p = 0.046), process (p = 0.050) and physical evidence (p = 0.037) with customer satisfaction. And there is no relationship between price mix (p = 0.228) with customer satisfaction. The hospital should pay more attention to the supporting facilities and infrastructure to increase patient comfort in the general poly unit of Bhayangkara Hospital.
Factors Related to Utilization of Maternal Health Service Facilities in the Working Area of Mangili Public Health Center Desi Hunggu Urang; Erny Erawati Pua Upa; Yoseph Kenjam
Lontar : Journal of Community Health Vol 3 No 4 (2021): December 2021
Publisher : Universitas Nusa Cendana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35508/ljch.v3i4.4160

Abstract

Maternal mortality ratio (MMR) is one of the problems that has made the focus of the Indonesian government to make policies in the health sector. The main factor causing high MMR is unsafe delivery, either not assisted by health workers or was not in health facilities. This study aimed to analyze the correlation between knowledge, attitudes, husband/family support, and the use of health service facilities in the working area of the Mangili Community Health Center. This cross-sectional study consisted of 104 respondents selected using a cluster sampling technique. The data were analyzed univariably and bivariably using the Chi-square test. The results showed that knowledge (p = 0.040), attitude (p = 0.043), and husband/family support (p = 0.027) are related to the use of health service facilities. Health workers, especially midwives, are expected to monitor and do home visits and provide intensive education to pregnant women and their families to ensure childbirth in health care facilities. On the other hand, the role of the husband/family needs to be optimized to support the mother through motivation, attention, and assistance during pregnancy examinations until delivery.
Satisfaction Level of Outpatients at Lengko Ajang Public Center, East Manggarai Regency Yosefina Jelina; Yoseph Kenjam; Rina Waty Sirait
Lontar : Journal of Community Health Vol 4 No 2 (2022): Juni 2022
Publisher : Universitas Nusa Cendana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35508/ljch.v4i2.4479

Abstract

Service quality is an element that can affect patient satisfaction while undergoing health services at the public health center. Patient satisfaction in health services is measured by five indicators: tangible, responsiveness, reliability, empathy, and assurance. These five aspects are closely related to humans as service providers and assessed very subjectively from the perspective of the community (patients) and aspect of the assessment. This study aimed to determine outpatients' satisfaction at the Lengko Ajang Puskesmas, East Manggarai Regency. The method used in this research is descriptive-analytic. The sample in this study amounted to 79 outpatients at Lengko Ajang Puskesmas. The sampling technique used purposive sampling. The result showed that outpatients' satisfaction at the Lengko Ajang Puskesmas was in the very satisfied category for tangible, reliability, empathy, and assurance dimensions. Only was the responsiveness dimension in the satisfied category. Overall, the satisfaction level of outpatients at the Lengko Ajang Puskesmas is in the very satisfied category and therefore needs to be maintained by the provider
Relationship Between Parenting Patterns and Foot Intake with The Nutritional Status of The Toddlers in Tena Teke Community Health Center Veronika Bili Bili; Marselinus Laga Nur; Yoseph Kenjam
Lontar : Journal of Community Health Vol 4 No 3 (2022): September 2022
Publisher : Universitas Nusa Cendana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35508/ljch.v4i3.5060

Abstract

Nutritional problems in children under five are still a major public health problem, especially in Indonesia. Toddlers who are malnourished in Southwest Sumba Regency in 2017 amounted to 907 cases(9,4 %); in 2018 increased to 939 cases(9,8 %)and in 2019 decreased to 348 cases(4,2%). At the Tena Teke Community Health Center, with the nutritional status of toddlers, there were 53 cases, increasing to 55 cases in 2018 and 2019, decreasing to 36 cases. The decline is known to prevent cases of malnutrition, but the figure is still quite high. This study aimed to analyze the relationship between parenting patterns and food intake with the nutritional status of children under five in the working area of ​​the Tena Teke Health Center. This type of research used analytical survey research methods. The research design used was a case-control study. Case samples were 37 people, and control samples were 37 people. The results showed that all the variables studied, namely feeding practices (OR = 34,105), personal hygiene practices (OR = 11,963), food preparation and storage (OR = 6,286), energy intake (0R= 0,221), and protein intake (OR= 17,188) associated with the nutritional status of toddlers. Toddlers' mothers should regularly attend Posyandu and actively seek information related to toddler growth. Keywords: food intake, nutritional status, toddler
Related Factor of Fertile Age Couples (PUS)’ s Participation in Family Planning Program Imel Lodo; Yoseph Kenjam; Dominirsep O. Dodo
Lontar : Journal of Community Health Vol 5 No 1 (2023): Maret 2023
Publisher : Universitas Nusa Cendana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35508/ljch.v5i1.5244

Abstract

Population problems in Indonesia are large population numbers, high population growth, uneven population distribution, and low quality of life Government efforts to control population growth. A family planning program is issued to create a quality and prosperous family with a controlled birth rate. This study aims to analyze factors related to the participation of couples of childbearing age in family planning programs for people with low incomes in the work area of the Delha health center by 2021. The type of research used observational analysis with a cross-sectional study design. The population of all couples of childbearing age of people with low incomes is 1.049 people. The sampling technique uses simple random sampling with a sample of 80 people. The data obtained were analyzed using a meaningful rate of α = 0.05. The results showed that the five research variables studied had a relationship with pus participation in the birth control program. The p-value of each variable is as follows: Family Hope Program Assistance (95% CI = 2,362 to 50,794; p=0,002), Family Income (95% CI = 0.018 to 0.630; p=0.004), Number of children (95% CI = 0.009 to 0.980; p=0.002), Access to Contraceptive Services (95% CI = 1,779 to 35,620; p=0.008), Husband Support (95% CI = 0.063 to 0.925; p=0.000). Therefore, couples of childbearing age are expected to follow a family planning program.
Study of Patient Satisfaction on the Quality of Inpatient Service of RSUD Ben Mboi Ruteng Akulina Mayangtika; Yoseph Kenjam; Masrida Sinaga
Lontar : Journal of Community Health Vol 5 No 1 (2023): Maret 2023
Publisher : Universitas Nusa Cendana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35508/ljch.v5i1.5594

Abstract

RSUD Ben Mboi Ruteng is one of the health service facilities in Manggarai. This hospital has not been able to meet the needs of patients because it is still experiencing a shortage of beds, health workers, and medicines; indicators have yet to reach the target, programs have not been running, and services have not been maximized. The inability of the hospital to provide services according to patient needs impacts patient dissatisfaction with the quality of hospital inpatient services. This study aimed to describe the level of patient satisfaction with five dimensions of health service quality: reliability, responsiveness, assurance, empathy, and tangible in the Flamboyant Room of RSUD Ben Mboi Ruteng. This research is quantitative descriptive research with a public opinion survey research design. The data was collected using observation, literature, and documentation by measuring 80 respondents. Samples were obtained using the purposive sampling method and data analysis by univariate. The results showed that most of the respondents were satisfied with reliability (78,8%), assurance (86,2%), empathy (73,8%), and tangible (87,5%), while the responsiveness mostly felt dissatisfied (61,25%). The hospital must follow up on health services, especially in responsiveness. The house must improve services that have not been maximized, such as allowing patients to ask questions and explain about the disease by providing exceptional training on ethics or doctor's behavior in providing health services so that patients are satisfied with the services offered.
Co-Authors Akulina Mayangtika Arifin Udju Bertila Silvia Lidi Desi Hunggu Urang Dominika Priska Tsu Dominirsep O. Dodo Enjelita M. Ndoen Erny Erawati Pua Upa Frans G. Mado Helena Doko Helga J.N Ndun Helmi M. Bolla Honcy Ernesta Nomeni Imel Lodo Indri Pellondou Lusia D. I. Fernandez Marcelinus Tulasi Maria D.S Manlea Maria T. E. Koba Masrida Sinaga Mega Inang Marsalina Sarata Nur, Marselinus Laga Petrus Romeo Ribka Limbu Rina Waty Sirait Sunia Tungga Tadeus A. L. Ragaletha Tadeus A. L. Regaletha Tadeus A.L Regeletha Tadeus A.L. Regaletha Try Sutyo Sanjaya Pali Veronika Bili Bili Yerli Nixelery Ramly Yosefina Jelina Yudishinta Missa Yuliana Radja Riwu