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All Journal JISI UMJ (Jurnal Integrasi Sistem Industri UMJ) JURNAL ILMU MANAJEMEN DAN BISNIS Jurnal Sistem dan Manajemen Industri JRSI (Jurnal Rekayasa Sistem dan Industri) Jurnal Manajemen dan Bisnis IJIES (International Journal of Innovation in Enterprise System) Jurnal Pendidikan dan Konseling Jurnal Ilmiah Wahana Pendidikan Jurnal Manajemen Dan Bisnis Jurnal Ilmiah MEA (Manajemen, Ekonomi, dan Akuntansi) eProceedings of Engineering Community Service Seminar and Community Engagement (COSECANT) Telkatika: Jurnal Telekomunikasi Elektro Komputasi & Informatika
Boby Hera Sagita
Universitas Telkom
Religion Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Engineering Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Mathematics Social Sciences Transportation Other

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Journal : Jurnal Sistem dan Manajemen Industri

 1 
INTEGRATING E-SERVQUAL AND KANO MODEL TO IMPROVE ADORABLE PROJECTS WEBSITE SERVICE QUALITY Fauziyah, Rahma; Rohayati, Yati; Sagita, Boby Hera
Jurnal Sistem dan Manajemen Industri Vol 3, No 2 (2019)
Publisher : Universitas Serang Raya

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (517.474 KB) | DOI: 10.30656/jsmi.v3i2.1505

Abstract

This study aims to determine the classification of attribute needs of purchasing services through the Adorable Projects website by using the integration of e-Servqual and Kano Models. The selection of these objectives is based on the low level of website usage as an online purchasing tool owned by Adorable Projects. The classificati­on activity aims to make it easier for Adorable Projects to make improve­ments to the quality of its website services. Based on the results of data processing, 24 attributes in the must be the category, two attributes in the one-dimensional category, three attributes in the attractive category, and four attributes in the indifferent category. Strategy priority in developing service quality by increasing the diversity of service delivery features and product review features. The integration of e-Servqual and Kano can assist business owners in making strategic decisions related to improving the service quality.
Integrating e-servqual and kano model to improve adorable projects website service quality Rahma Fauziyah; Yati Rohayati; Boby Hera Sagita
Jurnal Sistem dan Manajemen Industri Vol. 3 No. 2 (2019)
Publisher : Universitas Serang Raya

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (517.474 KB) | DOI: 10.30656/jsmi.v3i2.1505

Abstract

This study aims to determine the classification of attribute needs of purchasing services through the Adorable Projects website by using the integration of e-Servqual and Kano Models. The selection of these objectives is based on the low level of website usage as an online purchasing tool owned by Adorable Projects. The classificati­on activity aims to make it easier for Adorable Projects to make improve­ments to the quality of its website services. Based on the results of data processing, 24 attributes in the must be the category, two attributes in the one-dimensional category, three attributes in the attractive category, and four attributes in the indifferent category. Strategy priority in developing service quality by increasing the diversity of service delivery features and product review features. The integration of e-Servqual and Kano can assist business owners in making strategic decisions related to improving the service quality.
Co-Authors Ade Mulyono Agung Purnama Putra Agus Achmad Suhendra Amelia Kurniawati Andhymurti Timur Heryanto Andrian Bima Ardianta Annisa Amalia Ananda Aria Permana Muluk Arnanda Eka Syahputra Aryodimas Syifa Putrandy Asri Sukma Isabari Aulia Ananta Siregar Bagas Praditya Yusuf Putra Brandon Dwinata Tjiandra Budi Praptono Budi Praptono Budi Yogaswara Chaula Triza Putri Della Azka Dwigifari Denissya Maharani Adrian Deo Faturrahman Dimas Trianto Disman Disman Elvin Supriyanto Emeliawaty Emeliawaty Endang Chumaidiyah Erik Rakha Rizqullah Fadhil Muhammad Rafif Fadila Rahmasari Farda Hasun Farid Wira Darmawan Fauziyah, Rahma Ghina Atha Febrianti Ghina Zhafirah Gilang Bagas Satria Pradana Hadi, Rosad Maali El Haikal Munawar Fikri Hanifah Prilia Sepnita Surosman Herfaida Nadia Ningrum Husni Amani Ika Putera Waspada Ilham Rafdi Karami Khalif Abdul Aziz Maria Dellarosawati Maulana Alif Anugrah Muhamad Daffa Amanullah Muhammad Farhan Fathurrahman Muhammad Faris Izzuddin Muhammad Hasbi Muhammad Raihan Rahmadayansya Muhammad Rizky Hasya Naufal Fauzan Arianto Nebila Oka Ariane Ni Putu Putri Pramesti Nikmah Novitasari Noviana Noviana Nugraha Nugraha Nurul Fauziah Pradipta Ricky Baskara R. Yuan Abdiel Gama Bandoro Rafi Fauzan Sasmitapraja Rahma Fauziyah Rahmad Perdana Harianja Raihan Nurfitri Hasanah Ridho Gibran Iman Majid Rifadli Doktawiranda Agusdin Rinaldi Julian Rosad Ma'ali El Hadi Rosad Ma’ali El Hadi Rosad Ma’ali E Rosad Ma’ali El Hadi Ryan Aldiansyah Salsabila Diarnie Larasati Sari Wulandari Sari Wulandari Sari Wulandari Sari Wulandari Ully Yunita Nafizah Ulul Azmi Vidianto Fajar Nugraha Wawan Tripiawan Widia Zulhafizah Yati Rohayati Yati Rohayati, Yati Yoga Widagda Wendy Pradhana Yudho Bonar Gunarto