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All Journal JURNAL EKONOMI DAN KEBIJAKAN PEMBANGUNAN Jurnal Agribisnis dan Ekonomi Pertanian Media Ekonomi dan Manajemen Forum Penelitian Agro Ekonomi Jurnal Agribisnis Indonesia (Journal of Indonesian Agribusiness) Jurnal Ilmu Keluarga dan Konsumen Jurnal Manajemen Pembangunan Daerah Jurnal Organisasi Dan Manajemen Scientific Journal of Reflection : Economic, Accounting, Management and Business JURNAL PANGAN Jurnal Risalah Kebijakan Pertanian dan Lingkungan International Journal of Science and Society (IJSOC) Jurnal Manusia dan Lingkungan
Manuntun Parulian Hutagaol
Departemen Ilmu Ekonomi, Fakultas Ekonomi Dan Manajemen IPB
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Journal : Jurnal Ilmu Keluarga dan Konsumen

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ANALISIS KEPUASAN MASYARAKAT TERHADAP KUALITAS PELAYANAN DALAM PENDAFTARAN TANAH PERTAMA KALI PADA KANTOR PERTANAHAN KABUPATEN BOGOR Wawan Hermawan; Dedi Budiman Hakim; Manuntun Parulian Hutagaol
Jurnal Ilmu Keluarga dan Konsumen Vol. 9 No. 1 (2016): Jurnal Ilmu Keluarga dan Konsumen
Publisher : Department of Family and Consumer Sciences, Faculty of Human Ecology, IPB University

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (469.256 KB) | DOI: 10.24156/jikk.2015.9.1.65

Abstract

This study aimed to analyze the level of community satisfaction to the services of land registration in Land Office of Bogor. This study is expected to find indicators as a priority in the improvement of service quality. Level of community satisfaction was measured using five dimensions, i.e. reliability, responsiveness, assurance, empathy and tangible. Based on the results of the study, the overall dimensions of service quality in the first land registration through a process of the recognition of the rights granted by Land Office of Bogor District did not meet community satisfaction. Community dissatisfaction to the quality indicator of officer was marked by the difference between the average performance score of 3,58 with an average expectation score of 3,76 in order to obtain an average score of negative gap of -0,18. Indicators which are prioritized to improve community satisfaction with quality service of land registration are the clarity of service conditions, certainty of service cost, and timeliness of certificate completion. Managerial implication of recommended increasing satisfaction of service were a need to adjust the standard conditions of service, evaluating and reviewing existing policies and policies which are no longer relevant to the current conditions, creating a standard of service that is simpler, add service information in writing, improve the knowledge and abilities of employees through education and training.
Co-Authors ., Harianto Alla Asmara Ami Pujiawati Arief Daryanto Betrix Silitonga Bomer Pasaribu Dara Resmi Asbiantari Dedi Budiman Hakim Dewi Gustiani Dominicus Savio Priyarsono Harsasi, Mairani Illah Sailah Isventina Isventina Joko Adrianto Lillah Wedelia Lukman M. Baga Mashudi, Rudy Mohammad Saedy Romli Muliaman D Hadad Murohman Murohman Murohman Murohman Nilda Nurmala Nunung Nuryartono Nurmala Katrina Pandjaitan Rizka Amalia Nugrahapsari Salundik Salundik Salundik Salundik Sholihah Amalina Dyah Hapsari Sinaga, Roeskani Siska Fibriliani Sahat Sri Hartoyo Sri Hartoyo Sri Hartoyo Sri Hartoyo Sri Hartoyo Wawan Hermawan Widyo Gunadi