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Roni Ekha Putera
Administrasi Publik, Universitas Andalas
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Journal : Jurnal Manajemen Bisnis Kewirausahaan (JUMBIWIRA)

 1 
ANALISIS KUALITAS PELAYANAN DI MASA PANDEMI COVID-19 (STUDI KASUS PADA DINAS KEPENDUDUKAN DAN PENCATATAN SIPIL KOTA BUKITTINGGI) Eka Putra; Roni Ekha Putera
JUMBIWIRA : Jurnal Manajemen Bisnis Kewirausahaan Vol. 1 No. 2 (2022): Agustus : Jurnal Manajemen Bisnis Kewirausahaan
Publisher : BADAN PENERBIT STIEPARI PRESS

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (1341.56 KB) | DOI: 10.56910/jumbiwira.v1i2.71

Abstract

This study is a research with a qualitative approach that describes how to improve compliance with public service standards by looking at the service quality of the Population and Civil Registration Service in improving services during the Covid-19 Pandemic in Bukittinggi City. Based on the results of the analysis, the quality of this service does not appear by itself, there is the involvement of the community and the Population and Civil Registry Office of the City of Bukittinggi in this matter. There are 5 indications in the quality of this service, namely in tangible terms the Population and Civil Registry Office of Bukittinggi City in providing physical services to the community, in addition to providing technical guidance to employees is also physical evidence that is very helpful in supporting the services of the Population and Civil Registry Office of Bukittinggi City to the public. Bukittinggi community.In terms of reliability, the Population and Civil Registry Office of the City of Bukittinggi to the people of Bukittinggi has been reliable in providing services, this can be seen from the satisfaction felt by the people of Bukittinggi towards the services of the Department of Population and Civil Registration of the City of Bukittinggi to the people of Bukittinggi, in terms of responsiveness of the Department of Population and Civil Registry. The city of Bukittinggi serves well and is responsive in responding to all community problems so as to create comfort in the use of services.
Co-Authors Afdal Rizki Agnes Erva Yuningsih Ahmad Rusdi Ahmad Zikri Alfi Ramadesi Ana Ocsevani Andri Rusta Anggy Reonal Anisa Zahara Aqil Teguh Fathani Aranzi Eriza Arifman Zebua Armilita Yulistivira Asrinaldi Asrinaldi Aurora Virgonia Niswar Azhari Muhammad Hadi Putra Azmaineti Fadila Azna Yusra Sylviana Bherry Tinanto Billy Febrima Hidayat Bobby J Yuri Bobi Rizki Ananda Cecilya Asmarani Oka Putri Cici Safitri Cici Safitri Cici Safitri Cinditha Fianda Citra Dwi Putri Debby Putri Pratama Debby Putri Pratama Debby Putri Pratama Desna Aromatica Difatria Nurdin Dina Gustia Ningsih Edi Hasyimi Edi Hasymi Eka Putra Engga Lift Irwanto Erien Sri Wahyuni Eriza, Aranzi Erman Syarif Fahdea Medina Maharani Fahri Septiawan Fajar Noor Ramadhian Felas Boniara Fery Anggara Firanda Catriona Friska Friska Gabriella Susilowati Haeruddin Haeruddin Hamdan Hamdan Hamdan Handrian, Eko Harry Rahman Syafnil Hazid Jalma Hendri Koeswara Heru Nurasa Hidayatul Fajri Ibnu Chalid Bestari Ilham Adelano Azre Ilham Aldelano Azre Ilham Havifi Ilham Suhendri Indah Rohani Indraddin, Indraddin Irawati Irawati IRAWATI, IRAWATI Irwan Suwandi Jendrius Jendrius Karnedi Karnedi Kriswanto Sijabat Kusdarini Kusdarini Kusdarini Kusdarini Lusi Puspika Sari Madeleine Cania Maisy Triwahyuni Marselia Febi Prianka Marwansyah Marwansyah Melati Sukma Mesa Fadila Mi'ra Jinas Husna Miftahul Syafira Miko, Alfan Mira Susanti Misnar Sitriwanti Muh Ajri Halim Muhammad Ajri Halim Muhammad Andri Adinata Muhammad Habibi Ezyoni Muhammad Ichsan Kabullah Mulyani, Siti Rizka Mutia Kardina Mutia Reni Mutia Reni Nabila Mohamed Nabilaa Mohamed Nabilla Nabilla Nabilla Nabilla Nabilla Nabilla Nastasya Aisya Putri Naziva Amanda Putri Nelvia Gusdiva Ni Made Ary Widiastini Ni Putu Mahya Hasinu Darapalgia Nia Audia Nia Audia Nila Wahyuni Niswar, Aurora Virgonia Novira Rahmayuni Nugi Alindro Nurhida Hayani Nurian Endah Dwi S Nursyabani Nursyabani Oktariza Putri A Oktarizal Vandhika Ory Riandini Prenadia Paramita Putri Febri Wialdi Putri Febri Wialdi Putri Febri Wialdi Putri Hidayah Hs Putri, Indah Adi Putri Febri  Wialdi Rahma Betri Yusril Rahmat Saleh Rangga Vikri Mahendra Ratih Ratih Ratih Ratih Sri Melyani Resti Fajria Resti Fajria Resti Helfia Restumy Amri Rhevi Aliza Rhoma Andika Ria Ariany Ria Ariany Riandini, Ory Rico Candra Rifki Dermawan Rini Rahayu Rizka Khairunnisa Robi Eka Putra Roza Liesmana Roza Maika Putri Rozidateno P Hanida Rozidateno Putri Hanida Rozidateno Putri Hanida, Rozidateno Putri Sari Nurul Fadhilah Sari Nurul Fadhilah Shellya Salsabila Sintari Arfita Sintari Arfita Sintya Trifira Sintya Trifira Siti Annisa Silvia Rosa Siti Annisa Silvia Rosa Siti Rizka Mulyani Suci Angraini Suci Angraini Suci Suci Ramadhani Sukma Sukma Sumarsyah, Wilda Survio Dilla Sutan Riska Tuanku Kerajaan Syamsurizaldi Syamsurizaldi Taufani Ahmad Taufik Hidayat Tengku Rika Valentina Theofilus Dachi Tio Pradena Putra Tirza Haqia Purnama Tirza Haqia Purnama Tirza Haqia Purnama Totok Hari Wibowo Triana Anggun Triola Ramadhan Vany Anathasyia Viqda Vina Lucyianaa Vovi Ratna Qori Wahyuni, Erien Sri Weni Artitantia Weni Pebnita Wewen Kusumi Rahayu Widya Cancer Rusnita Widya Cancer Rusnita Widya Cancer Rusnita Widya Cancer Rusnita Widya Cancer Rusnita Wike Yuliana Yamsasni Yamsasni Yoga Bagas Ardiyanto Yogi Suprayogi Sugandi Yola Amanda Putri Yolla Yulia Cahyani Yoserizal Yoserizal Yoserizal Yoserizal Yoserizal, Yoserizal - Yossa Fitria Zetra, Aidinil Zikri Alhadi