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All Journal Jurnal Ekonomi & Bisnis PNJ (JEKBIS PNJ) Jurnal Manajemen dan Bisnis Sriwijaya JSI: Jurnal Sistem Informasi (E-Journal) Channel : Jurnal Komunikasi Annual Research Seminar Jurnal Dimensi Jurnal Manajemen dan Kewirausahaan (JMDK) Jurnal Tirtayasa Ekonomika (Tirtayasa Economica Journal) Jurnal Manajemen dan Bisnis Indonesia Jurnal Universitas Paramadina Eklektik : Jurnal Pendidikan Ekonomi dan Kewirausahaan Sebatik Stability: Journal of Management and Business Jurnal Riset Bisnis dan Investasi GERVASI: Jurnal Pengabdian kepada Masyarakat JURNAL AKUNTANSI, MANAJEMEN DAN EKONOMI Magisma: Jurnal Ilmiah Ekonomi dan Bisnis Jurnal Ecoment Global: Kajian Bisnis dan Manajemen SULTANIST: Jurnal Manajemen dan Keuangan Maker: Jurnal Manajemen Communicology: Jurnal Ilmu Komunikasi Jurnal Ekonomi Manajemen Jurnal Manajemen Bisnis Mega Aktiva: Jurnal Ekonomi dan Manajemen ACADEMICS IN ACTION Journal of Community Empowerment FIRM: Journal of Management Studies Journal of Management and Leadership International Journal of Business Studies Jurnal Manajemen Bisnis dan Kewirausahaan SOLUSI The Asia Pacific Journal Of Management Studies Jurnal Ilmiah Manajemen Kesatuan Inobis: Jurnal Inovasi Bisnis dan Manajemen Indonesia JMK Jurnal Manajemen dan Kewirausahaan Jurnal Disrupsi Bisnis Jurnal Teknologi dan Sistem Informasi Jurnal Pengabdian dan Kewirausahaan Jurnal Kajian Pariwisata Dikmas: Jurnal Pendidikan Masyarakat dan Pengabdian Jurnal Pengabdian kepada Masyarakat Bina Darma Jurnal Manajemen dan Profesional TRIBUTE: JOURNAL OF COMMUNITY SERVICES Terbuka Journal of Economics and Business International Journal of Science and Society (IJSOC) JAMBURA: JURNAL ILMIAH MANAJEMEN DAN BISNIS IJFBP International Journal of Family Business Practices Proceeding of the International Conference on Family Business and Entrepreneurship (ICFBF) Jurnal Kewirausahaan, Akuntansi, dan Manajemen TRI BISNIS International Journal of Economics and Management Research Jurnal Pengabdian Pada Masyarakat JEBIMAN: Jurnal Ekonomi, Bisnis, Manajemen dan Akuntansi Journal of Progressive Law and Legal Studies CHANNEL: Jurnal Komunikasi JIPETIK:Jurnal Ilmiah Penelitian Teknologi Informasi & Komputer
Dedi Rianto Rahadi
Jurusan Manajemen, Universitas President, Indonesia
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KOMPETENSI PERAN CUSTOMER SERVICE DALAM MENDUKUNG PELAYANAN KEPADA KONSUMEN Rahadi, Dedi Rianto; Majid, Alda Amelia
Ekonomi & Bisnis Vol 19, No 2 (2020): JURNAL EKONOMI BISNIS VOL 19 NO 2 DESEMBER 2020
Publisher : Politeknik Negeri Jakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32722/eb.v19i2.3602

Abstract

Abstrak Persaingan dalam dunia bisnis semakin meningkat, maka dari itu perusahaan harus memiliki sumber daya manusia yang berkualitas. Dalam perusahaan setiap karyawan harus memiliki standar kompetensi yang bertujuan untuk menentukan kualitas pelayanan dimata konsumen dalam menetapkan strategi nya dibutuhkan customer service. Tujuan penelitian ini untuk mengetahui dan menganalisis bagaimana kompetensi pada peran customer service dalam meningkatkan pelayanan. Metode penelitian ini yaitu deskriptif kualitatif yaitu penelitian dengan menggunakan deskriptif dengan menerapkan review dari beberapa metode studi kasus dan berdasarkan literatur review sebelumnya oleh para ahli. Hasil penelitian yang dilakukan berdasarkan literatur terdahulu dan pendapat beberapa ahli yang diolah peneliti, hasilnya bahwa kompetensi memiliki peran yang sangat penting bagi customer service dalam meningkatkan pelayanan
ANCAMAN RESESI AKIBAT COVID-19 TERHADAP PERUSAHAAN DI INDONESIA Febrianto, Lutfi Dico; Rahadi, Dedi Rianto
JURNAL DIMENSI Vol 10, No 1 (2021): JURNAL DIMENSI (MARET 2021)
Publisher : Universitas Riau Kepulauan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33373/dms.v10i1.2846

Abstract

Dampak pandemic Covid-19 membuat perekonomian sejumlah negara terguncang dan mengalami penurunan pertumbuhan ekonomi. Beberapa negara kini sedang mengalami penurunan signifikan kegiatan ekonomi yang sudah berlangsung bulanan, termasuk Indonesia. Tak hanya berdampak bagi perekonomian negara, masalah resesi ekonomi tentunya sangat berdampak bagi perusahaan nasional maupun multinasional di Indonesia yang mana akan berdampak terhadap masyarakat. Sinyal resesi ekonomi semakin jelas bagi pertumbuhan ekonomi Indonesia karena laju perkonomian di perkirakan kembali negative pada kuartal III setelah terkontraksi 5,32 persen pada kuartal II 2020. Sebagai negara berkembang, ekonomi Indonesia ditopang oleh konsumsi domestic dengan kontribusi nyaris 60% dari total output.
Analisis Internship Bagi Peningkatan Kompetensi Mahasiswa Lutfia, Dinar Dinasty; Rahadi, Dedi Rianto
Jurnal Ilmiah Manajemen Kesatuan Vol 8 No 3 (2020): JIMKES Edisi Desember 2020
Publisher : LPPM Institut Bisnis dan Informatika Kesatuan

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37641/jimkes.v8i3.340

Abstract

The most important aspect in undergoing an internship (internship) is to produce students who are more ready to undergo the world of work and professionally, which is carried out through internship activities. With internship activities, students can find out what skills they have so far. This study aims to determine the effect of internships on student competencies. This type of research uses qualitative research, namely, the data obtained is theory development and describes theory. The data collection technique was carried out using observation and interviews which were conducted through question and answer between the researcher and the resource person. The results of the case studies show that the internship program has a very meaningful role or contribution for students to improve the competence of soft skills & hard skills. And it also shows that the habits and attitudes that students have are very important compared to the knowledge and skills that can be obtained in a short time and increasing student competence through apprenticeship programs can reach professional standards and serve as a provision for experience for working in the next place. Keywords : Internship, competence, soft skill, hard skill
KOMPETENSI PERAN CUSTOMER SERVICE DALAM MENDUKUNG PELAYANAN KEPADA KONSUMEN Rahadi, Dedi Rianto; Majid, Alda Amelia
Ekonomi & Bisnis Vol 19 No 2 (2020): JURNAL EKONOMI BISNIS VOL 19 NO 2 DESEMBER 2020
Publisher : Politeknik Negeri Jakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32722/eb.v19i2.3602

Abstract

Abstrak Persaingan dalam dunia bisnis semakin meningkat, maka dari itu perusahaan harus memiliki sumber daya manusia yang berkualitas. Dalam perusahaan setiap karyawan harus memiliki standar kompetensi yang bertujuan untuk menentukan kualitas pelayanan dimata konsumen dalam menetapkan strategi nya dibutuhkan customer service. Tujuan penelitian ini untuk mengetahui dan menganalisis bagaimana kompetensi pada peran customer service dalam meningkatkan pelayanan. Metode penelitian ini yaitu deskriptif kualitatif yaitu penelitian dengan menggunakan deskriptif dengan menerapkan review dari beberapa metode studi kasus dan berdasarkan literatur review sebelumnya oleh para ahli. Hasil penelitian yang dilakukan berdasarkan literatur terdahulu dan pendapat beberapa ahli yang diolah peneliti, hasilnya bahwa kompetensi memiliki peran yang sangat penting bagi customer service dalam meningkatkan pelayanan
KOMUNIKASI INTERPERSONAL DALAM MENINGKATKAN MOTIVASI KARYAWAN DI MASA PANDEMI COVID-19 Renika Yuliana; Dedi Rianto Rahadi
Magisma: Jurnal Ilmiah Ekonomi dan Bisnis Vol 9 No 1 (2021): MAGISMA
Publisher : Magister Manajemen STIE Bank BPD Jateng

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35829/magisma.v9i1.141

Abstract

In the current pandemic, the habit of personal face-to-face communication and contact with each other is no longer a priority. Communication at this time is very intense, causing individuals to send unclear speech and information, which leads to decreased psychological and motivational qualities. The method used is literature study method. The library research method is a collection of activities related to collecting library data, reading and taking notes, as well as methods of determining research materials (Zed, 2008: 3). In conclusion, communication turns out to have a good effect on increasing one's motivation. Therefore, in communication, accuracy, skill and caution are needed so that the motivation that is formed can meet the expected goals.
INOVASI DAN KREATIFITAS UMKM DI MASA PANDEMI (STUDI KASUS DI KABUPATEN BEKASI) Reny Tri Juni Munthe; Dedi Rianto Rahadi
Magisma: Jurnal Ilmiah Ekonomi dan Bisnis Vol 9 No 1 (2021): MAGISMA
Publisher : Magister Manajemen STIE Bank BPD Jateng

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35829/magisma.v9i1.143

Abstract

Currently the world is experiencing a Covid-19 pandemic, including in Indonesia. Therefore, an appeal to prevent the spread of the virus requires the public to remain silent. It is undeniable that all efforts have an impact and economic instability, one of which is MSMEs in Bekasi Regency. MSMEs are also part of the economy that must have the advantage to increase their innovation. The advantages in the current economy are innovation and creativity. For this reason, it takes the advantage of a creativity-based innovation that can make MSMEs in Bekasi Regency continue to survive and develop during the Covid-19 pandemic with a longer endurance and long term. This study uses a literature study method, the data obtained are compiled, analyzed with a descriptive approach so that we get conclusions from the literature study. In this study, taking literature data from several sources, namely library research, with data collection techniques by examining books, literature, theories, articles and notes on the internet according to related problems. The results of this study indicate that the existence of this innovation also requires motivation and creativity in a person so that they can achieve a goal and what forms of innovation and creativity can be done to MSMEs during this pandemic which will help open the minds of MSME actors, especially in Bekasi Regency to do or form a change in the future in order to continue to survive.
Work From Home Dimasa Pandemik Efektifkah ?? Tuwinanto Tuwinanto; Dedi Rianto Rahadi
Jurnal Disrupsi Bisnis Vol 4, No 2 (2021): Jurnal Disrupsi Bisnis
Publisher : Prodi Manajemen, Fakultas Ekonomi, Universitas Pamulang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32493/drb.v4i2.8100

Abstract

Kebijakan Pemerintah dalam menekan penyebaran virus Covid-19 terus dilakukan, Kluster perkantoran dan pabrik menjadi salah satu yang sangat mengkhawatirkan sehingga pemerintah dan pihak perusahaan bekerjasama untuk memberikan jalan keluar agar kegiatan operasional tetap berjalan sehingga kondisi perekonomian masyarakat tetap terjaga dengan tetap mengutamakan faktor keselamatan karyawan dan keluarganya. Tujuan penelitian untuk mengetahui apakah work from home dimasa pandemic menjadi solusi yang efektif?? Metode penlitian dilakukan dengan pendekatan kualitatif. Hasil penelitian menunjukkan Work from home menjadi salah satu metode kerja yang paling ideal Pada saat musim pandemic ini, karena bisa mengurangi karyawan terpapar virus ditempat kerja atau Kantor. Kata kunci: Bekerja dari Rumah; Kesejahteraan
TRANFORMASI INOVASI BISNIS KELUARGA DALAM MENDUKUNG EKONOMI KREATIF Dedi Rianto Rahadi
Jurnal Ecoment Global Vol. 2 No. 1 (2017): Edisi Februari 2017
Publisher : Universitas Indo Global Mandiri Palembang

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (544.333 KB) | DOI: 10.35908/jeg.v2i1.210

Abstract

Perusahaan besar di Indonesia diawali dari bisnis keluarga dimulai dari bisnis kecil kemudian dikelola secara profesional dan akhirnya menjadi menggurita. Pengeloaan bisnis keluarga dapat dilakukan generasi pertama, kedua dan seterusnya atau gabungan dari profesional dan keluarga. Sektor UMKM merupakan sektor yang banyak dikelola keluarga. Permasalahan yang muncul keberlangsungan dan pengeloaan UMKM oleh keluarga sering tidak berjalan sesuai harapan. Obyek yang diteliti adalah 80 UMKM yang ada di Kota Palembang dari berbagai sektor usaha. Metode penelitian yang digunakan adalah analisis deskriptif kualitatif. Hasil penelitian memperlihatkan rata-rata omzet perusahaan keluarga masih dibawah 100 juta. Lama berdirinya perusahaan rata-rata dibawah dua tahun. Pengelola usaha keluarga masih didominasi generasi pertama. Permasalahan internal yang dihadapi UMKM diantaranya  pengembangan produk/jasa, ketersedian keuangan dan teknologi. Permasalahan eksternal yang dihadapi UMKM diantaranya Persaingan, kondisi pasar dan harga bahan baku. Saran  usaha keluarga diharapkan lebih mengedepankan kreatifitas, inovatif dari para pengelola dengan lebih mengedepankan ekonomi kratif sehingga keberlangsungan dapat terus berlangsung sampai generasi berikutnya.Kata Kunci  : Bisnis Keluarga, Ekonomi Kreatif, UMKM
MODEL PENDAMPINGAN DALAM MEWUJUDKAN JIWA KEWIRAUSAHAAN BAGI ANAK JALANAN DI KOTA PALEMBANG Dedi Rianto Rahadi
Jurnal Universitas Paramadina Vol 11 No 2 (2014)
Publisher : Universitas Paramadina

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (189.406 KB)

Abstract

AbstractEntrepreneurial spirit can have the character of street children through  education, hard work and comprehensive knowledge. The general objective  of the research is to produce a model entrepreneur community among street children and realize the nature and behavior of self to not be  a burden to others. The study design was a multiple case study.  Methods of data collection using a combination of approaches (triangulat  which include: surveys, observation, field study, FGD (focus group  discussion), PRA (Participatory rural appraisals) and action research.  Samples numbered 33 street children in the city of Palembang, results  showed some children street in the city of Palembang born of the economic  downturn the bottom layer of society. they become street  children due to the low socio-economic conditions of the family and his  efforts to use the money to support their families and personal needs such  as playing online games at Internet cafes. Activities undertaken by  street children is singing on the bus, begging, hawkers (selling  newspapers, food and soft drinks). Conclusions Entrepreneur modeling  studies can be done through family empowerment approaches and models  of mentoring, especially in terms of economy, education and  religion. Through family involvement can accelerate the growth of the  entrepreneurial spirit for street children
Analisis Komunikasi Interpersonal Antar Mahasiswa President University Muhammad Arbi Badawi Arbi Badawi; Dedi Rianto Rahadi
Communicology: Jurnal Ilmu Komunikasi Vol 9 No 1 (2021): Communicology: Jurnal Ilmu Komunikasi, Volume 9 No 1 Juli 2021
Publisher : DIII Prodi Humas Fakultas Ilmu Sosial Universitas Negeri Jakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21009/COMMUNICOLOGY.021.09

Abstract

ABSTRACT Interpersonal communication is one type of communication that is not formally regulated and is a form of direct or face-to-face communication. This study aims to determine President University students carry out interpersonal communication, the main thing is to do so that interpersonal communication runs well and effectively between students. The research method in this study is descriptive qualitative. Informants will answer several questions related to the topic of discussion through an online form. The results showed that interpersonal communication is important and is an activity carried out in daily life by President University students. Interpersonal communication is important according to President University students, and is an activity carried out in daily life to support student activities in socializing and getting along with the environment. Keywords: Communication; Communication between Students; Interpersonal Communication
Co-Authors Abdul Ghofir Adi Hartono Afrida Nuzul Syifani Akhmad Baidun Antonio Morgan Aprilia Louise Cardilla Ayu Putri Handoyo Az-zahra Riyadhul Jannah Budi Sulistyo C. Catur Widayati Cakranegara, Pandu Adi Calvin Adam Koljaan Calvin Adam Koljaan Carolin Carolin Claudia Ocktaliani Cucu Wardiman Daulat Freddy Simanjuntak Desita Maharani Dira Anjania Rifani Eko Syamsuddin Era Ernawati Erny Estiurlina Hutabarat Esra Simanjuntak Etty Susilowati Etty Susilowaty Fauziah Rabbani Febrianto, Lutfi Dico Felix Goenadhi Filda Rahmiati Fitri Choerunisa Fauzi Fitriansyah Fitriansyah Genoveva, Genoveva Hadi Suprayitno Hani Tri Lestari I Putu Nara Krisna Dewantara I Putu Nara Krisna Dewantara Iis Sugianti Imit Faramida Islahulben Islahulben Jamaludin Iskak Kevin Haryo Alonso Lady Angel Narwastu Lerebulan Lesy Cornella Lin Lin Syah Lin Yan Syah Lutfia, Dinar Dinasty Majid, Alda Amelia Mastor Chris Thover Mike Fetesond Mira Yuniar Miranty Yudhistira Mochamad Muslih Mochamad Muslih Mochamad Muslih Muhamad Pramadyan Hadinugroho Muhammad Arbi Badawi Arbi Badawi Muhammad Mifta farid Nadella Nadella Nurlia Nurlia Nurul Hanifah Pandu Adi Cakranegara Pandu Cakranegara Poppy Agustina Purwanto Purwanto Renika Yuliana Reny Tri Juni Munthe Reyhan Muhammad Januar Reynaldi Reynaldi Risky Hermawan Riza Azizy Roni Agus Setianto Rudianto Roestam Rusdianto Roestam Sahuri, Genta Sahuri Sasongko Budhi Wardana SUJANA DONANDI S Syaifuddin Syaifuddin Tri Atmoko Tuwinanto Nanto Tuwinanto Tuwinanto Tuwinanto Tuwinanto Tuwinanto Tuwinanto Wijonarko yohana caroline iskandar Yosua Stevanus Yosua Stevanus Zanial . Zanial Zanial