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All Journal e-Jurnal Perspektif Ekonomi dan Pembangunan Daerah Jurnal Manajemen Terapan dan Keuangan Jurnal Paradigma Ekonomika Jurnal Keuangan dan Perbankan El Dinar JAM : Jurnal Aplikasi Manajemen Wacana, Jurnal Sosial dan Humaniora Infestasi JAKU (Jurnal Akuntansi & Keuangan Unja) (e-journal) Jurnal Ilmiah Universitas Batanghari Jambi Inovasi : Jurnal Ekonomi, Keuangan, dan Manajemen IRJE (Indonesian Research Journal in Education) J-MAS (Jurnal Manajemen dan Sains) Jurnal Sains Sosio Humaniora Dinasti International Journal of Management Science Dinasti International Journal of Digital Business Management Jurnal Aisyah : Jurnal Ilmu Kesehatan Jurnal Pengabdian Masyarakat Madani ADPEBI International Journal of Business and Social Science Jurnal Perspektif Pembiayaan dan Pembangunan Daerah Journal of Business Studies and Management Review
Tona Aurora Lubis
Jambi University
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Journal : Jurnal Aisyah : Jurnal Ilmu Kesehatan

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Improving the quality of Community Health Centres services in Province of Jambi: an integrated quality management model based on the European Foundation Quality Management (EFQM) and Six Sigma Amir, Amri; Lubis, Tona Aurora; Junaidi, Junaidi; Noerjoedianto, Dwi; Subandi, Andi
Jurnal Aisyah : Jurnal Ilmu Kesehatan Vol 8, No S1: Supplement
Publisher : Universitas Aisyah Pringsewu

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (752.307 KB) | DOI: 10.30604/jika.v8iS1.1694

Abstract

The quality of health services is essentially required to achieve the optimal health status through community-based policies by prioritizing prevention and promotion at the primary healthcare level.  However, the deficient quality of healthcare services has been a complicated problem in the public health sector that must be solved immediately. Practically, there are four aspects of quality management, including management, infrastructure, core, and the quality of Community Health Centres (CHSs) services. This study aims to develop a quality management model at 24 CHCs in Province of Jambi using the EFQM and Six Sigma model. The questionnaire was used to collect data from 560 health workers and analysed using a second-order model of Smart PLS software. The research found that the implementation of four aspects in quality management was classified as a good category. The aspects were statistically associated with the quality of the CHCs services. The infrastructure and core practices were able to partially mediate between the management practice and the quality of CHCs services. Nevertheless, the implementation of quality management still remained low in several targeted CHCs.
Co-Authors . Moeljadi . Zulkifli Ade Erma Suryani Ade Octavia Ade Octavia Ade Octavia Afrizal Agil Muharya Agus Sholikhin Agus Solikhin Albetris Albetris Amri Amir Amri Amir Amri Amir Andi Subandi Annurusshadiq Shadiq Arief Prasetyo Asep Machpuddin Asep Machpudin Asih Retno Pungki Aziexho Vornandes Cindy Larasati Dessy Elliyana Dessy Elliyana Djumahir Djumahir Efi Herawati Enggar Diah P.A Enggar Diah Puspa Arum Firmansyah Firmansyah Firmansyah Firmansyah Firmansyah Firmansyah Fitri Eka Wahyui Fitriaty Fitriaty Hardiani Hardiani Hendriyaldi Ira Febrianti Iskandar Iskandar Jhon Riahman Sinaga Johannes Johannes Johannes Simatupang Junaidi Junaidi Junaidi Junaidi Junaidi Junaidi Levi Febri Damayanti M. Syurya Hidayat Made Sudarma Maryati Ningsih Maryati Ningsih Maryati Ningsih MISMIWATI, MISMIWATI MISMIWATI Muhammad Safri Mukhzarudfa Munawar - Ismail Musnaini Musnaini NAJMI FUL HANIF Ningsi Trilianah NORIA SAPUTRI Novita Sari Novita Sari Raja Bastian Kristanto Raja Penungkunen Surbakti Rendi Aditya Alfanza Rike Setiawati Riman Abimayu Rina Nurarifah Rohsalin Belle Romauly Manihuruk Roza Milasari Sigit Indrawaijaya Sry Rosita Sry Rosita Steven Kurniawan Sumantri Sumantri Sutan Adil Hendra Syahmardi Yacob syahmardi yacob Syahmardi Yacob Syamsurijal Tan TITIN HARTINI Ubud Salim Wawan Anggara Widiastuti, Fitri Widyanti Fitri Wirmie Eka Putra Yayuk Sriayudha Yosi Fadhillah YULHASMIDA YULHASMIDA Zarkani Zarkani Zuhratul Aulia Zulfina Adriani Zulkifli Zulkifli