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All Journal Jurnal Manajemen Atma Jaya Agrokreatif Jurnal Ilmiah Pengabdian kepada Masyarakat The Asian Journal of Technology Management (AJTM) Jurnal Ecodemica : Jurnal Ekonomi Manajemen dan Bisnis Jurnal Pariwisata J-IKA : Jurnal Ilmu Komunikasi Fakultas Ilmu Komunikasi Universitas BSI Bandung Jurnal Komunikasi Ikatan Sarjana Komunikasi Indonesia International Journal of Applied Sciences in Tourism and Events Journal of Secretary and Business Administration JURNAL SYARIKAH : JURNAL EKONOMI ISLAM Journal of Humanities and Social Studies Jurnal Muara Ilmu Ekonomi dan Bisnis ACADEMICS IN ACTION Journal of Community Empowerment Altasia : Jurnal Pariwisata Indonesia FIRM: Journal of Management Studies Journal of Industrial Engineering Agro Bali: Agricultural Journal International Journal of Business Studies Abdimas: Jurnal Pengabdian Masyarakat Universitas Merdeka Malang International Journal of Industrial Optimization (IJIO) Jurnal Manajemen Indonesian Marketing Journal Rudence: Rural Development for Economic Resilience IDEAS: Journal of Management & Technology IJFBP International Journal of Family Business Practices Proceeding of the International Conference on Family Business and Entrepreneurship (ICFBF) International Journal of Applied Business and International Management Journal of the Community Development in Asia Asia Pacific Journal of Management and Education Jurnal Kewirausahaan, Akuntansi, dan Manajemen TRI BISNIS Jurnal Manajemen dan Pemasaran Jasa Proceeding National Conference Business, Management, and Accounting (NCBMA) Seminar Ilmiah Nasional Teknologi, Sains, dan Sosial Humaniora (SINTESA)
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Journal : Proceeding of the International Conference on Family Business and Entrepreneurship (ICFBF)

COMMUNITY PARTICIPATION IN TOURISM DEVELOPMENT Grace Amin; Filda Rahmiati; Yunita Ismail; Togar Simatupang; Dwi Larso
Proceeding of the International Conference on Family Business and Entrepreneurship 2021: Proceeding of the 4th International Conference on Family Business and Entrepreneurship
Publisher : President University

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (624.564 KB) | DOI: 10.33021/icfbe.v1i1.1398

Abstract

Riau Islands is one of the provinces in Indonesia that has exotic and potential tourist attractions. Batam and Bintan are one of the tourist magnetism in Riau Islands. This study aims to examine the participation of local people in tourism growth. Researchers collected primer data through interviews with representative of local government, stakeholders in tourism industry and communities. The result show that local government has programs for tourism expansion such as empowerment of local communities, conduct cultural activities, build facilities and infrastructures. Even though local government has created tourism establishment programs but local community participation is also an important factor for sustainability of tourism development.Keywords: Community participation, tourism development, Riau Islands
USE INTENTION OF FINTECH SERVICES FOR E-WALLET USERS: AN EXAMINATION WITH AN EXTENDED TECHNOLOGY ACCEPTANCE MODEL Naufal Armanditya; Filda Rahmiati
Proceeding of the International Conference on Family Business and Entrepreneurship 2021: Proceeding of the 4th International Conference on Family Business and Entrepreneurship
Publisher : President University

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (380.971 KB) | DOI: 10.33021/icfbe.v1i1.1628

Abstract

Financial Technology (Fintech) has increased, follows by various innovations that lead to efficient, safe, fast, and convenience. One type of Fintech in Indonesia is a non-cash payment using an electronic wallet (e-wallet). People started to do the transaction through their mobile using electronic wallet  (e-wallet)  in daily life. However, people still prefer to use cash transaction caused by the security concern also e-wallet application often experiences an error during transaction. Thus, there is a need to investigate the people's acceptance of using this e-wallet to make a transaction. This study aims to evaluate one of Indonesia's e-wallet services using the Technology Acceptance Model (TAM). TAM emphasizes perceived usefulness and perceived ease of use and behaviour intention to use. It also investigates the perceived risk and Trust as TAM's external variables to test the technology's acceptance. A quantitative research method was employed utilizing the survey method. Data was collected from a sample of 113 e-wallet users in the Jabodetabek area. This study used The Partial Least Square (PLS) analysis method. From this study was discovered that the Perceived Ease of Use, Perceived Usefulness, Perceived Risk, and Trust are essential factors for predicting the user's intention to use an e-wallet as a mobile payment application. This study's recommendation reduces the potential risk of the e-wallet application, provides training, and socialization about e-wallet transactions. Additionally, the government may provide regulation or a system that can guarantee users' security of transactions. Keywords: e-wallet, Fintech, perceived risk, Trust, TAM
The study of Tokopedia re-purchase intention during Covid-19 pandemic Putri Permata Sari; Filda Rahmiati
Proceeding of the International Conference on Family Business and Entrepreneurship 2022: Proceeding of the 5th International Conference on Family Business and Entrepreneurship
Publisher : President University

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (684.927 KB) | DOI: 10.33021/icfbe.v2i1.3539

Abstract

This study aims to determine the impulsive behaviour using a brand image, brand ambassadors, service quality, and customer satisfaction on Tokopedia re-purchase intention. In this study, a quantitative approach was used to collect data from an online questionnaire (Google Form) for the Tokopedia users who had made a transaction more than once. The online questionnaire was distributed via social media and received 145 valid responses, with PLS-SEM being used to analyze the hypothesis testing of this research. The result shows that brand image indirectly influences the re-purchase intention of Tokopedia mediated by impulsive behaviour. The brand ambassador also has an indirect influence on the re-purchase intention of Tokopedia mediated by customer satisfaction and impulsive behaviour, and service quality has a direct and indirect influence on the re-purchase intention of Tokopedia mediated by customer satisfaction. Furthermore, customer satisfaction and impulsive behaviour have a significant influence on the re-purchase intention of Tokopedia. Tokopedia must pay attention to factors interested in re-purchase intention, which means that Tokopedia should maintain service quality and customer satisfaction and improve customers' experience when customers make impulsive behaviour.
Determinant of customer loyalty’s influence: a study case of Bluebird Taxi Afner Khrisna Hidayat; Filda Rahmiati
Proceeding of the International Conference on Family Business and Entrepreneurship 2022: Proceeding of 6th International Conference on Family Business and Entrepreneurship
Publisher : President University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33021/icfbe.v3i1.3906

Abstract

Transportation services have undergone many changes and improvements over time, particularly in the digital era, making it easier for users to obtain transportation services at any time and from any location. As a result, business actors in the transportation sector are competing to provide attractive transportation services and offers to meet the community's mobility needs, so that users are satisfied and loyal to their services. This study aims to evaluate the influence of Service Quality, Service Benefit, System Quality, and Price on Customer Loyalty of Blue Bird taxi as a prominent taxi provider in Indonesia. The methodology used in this study is the Quantitative method and the statistical analysis was performed using the software of SPSS (Statistical Package for Social Science ) version 25.0. The research population for this study is the user of Blue Bird taxi in the last 5 years and has gained data from 154 respondents in total through a form questionnaire. The results of this study show that Service Quality and Service Benefits do not influence Customer Loyalty to Blue Bird taxi significantly. Meanwhile, the other variable of System Quality and Price has influenced the Customer Loyalty of Blue Bird taxi. Moreover, this study also shows that Service Quality, Service Benefit, System Quality, and Price have a simultaneous influence on Customer Loyalty to Bluebird.