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All Journal Jurnal Maneksi (Management Ekonomi Dan Akuntansi) Jurnal Pengabdian Dharma Laksana Community Development Journal JURNAL WIDYA GANESWARA Jurnal Pendidikan dan Konseling International Journal of Economics, Business and Accounting Research (IJEBAR) Publik: Jurnal Manajemen Sumber Daya Manusia, Administrasi dan Pelayanan Publik Bubungan Tinggi: Jurnal Pengabdian Masyarakat International Journal of Business, Law, and Education
LAKSONO SUMARTO, LAKSONO
Universitas Tunas Pembangunan Surakarta Indonesia
Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Mathematics Neuroscience Social Sciences Other

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ENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN DAN PERILAKU WORD OF MOUTH MAHASISWA PENDIDIKAN OLAH RAGA DAN KESEHATAN DI UNIVERSITAS TUNAS PEMBANGUNAN SURAKARTA LAKSONO SUMARTO
JURNAL WIDYA GANECWARA Vol. 24 No. 1 (2014): JURNAL WIDYA GANESWARA
Publisher : Fakultas Ekonomi dan Bisnis UTP Surakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (151.103 KB)

Abstract

The purpose of this study was (1) to analyze the impact of service quality to the satisfaction of students on Sport and Health Education Department at Tunas Pembangunan University (2) to analyze the impact of service quality to the Behaviour Word of Mouth students on Sports and Health Education Department at Tunas Pembangunan University. (3) to measure satisfaction in mediating the impact of service quality to Word of Mouth Behaviour students of Education Department on Sports and Health Education at Tunas Pembangunan University. (4) to determine the most dominant factors of service quality to Word of Mouth Behaviour students of Education Department on Sports and Health Education at Tunas Pembangunan University. Research conducted at Tunas Pembangunan University Surakarta. The population of this research are the students of education Department Sport and Health Tunas Pembangunan University of fourth semester (2nd year) they are 400 Students. From them we took 80 students to be respondents by proportional random sampling. Methods of data collection uses questionnaires and data analysis techniques uses regression analysis path , t Test , and F test. Regression analysis found that there are significant service quality on satisfaction and Word of Mouth Behaviour Student of Education Department on Sport and Health at Tunas Pembangunan University. Satisfaction mediates the effect of service quality Department on Sport and Health Tunas Pembangunan University. Responsiveness factor is the most dominant influence on Student Word of Mouth. Student satisfaction variables mediate the impact of service quality on WOM behaviour of a student with a coefficient mediation of 0.0312. This means that if the respondent's perception of service quality is enhanced through student satisfaction will increase WOM perilau students, while the influence of the quality of student services to students directly WOM behaviour of 0,702. Assuming other factors constant. It can be concluded that the students' satisfaction positively mediates the effect of service quality on WOM behaviour of students.
PENGARUH NILAI PELANGGAN DAN CITRA MEREK TERHADAP KEPUASAN PELANGGAN DALAM MENINGKATKAN RETENSI PELANGGAN PADA BATIK MEREK MERAK MANIS DI SURAKARTA LAKSONO SUMARTO
JURNAL WIDYA GANECWARA Vol. 25 No. 1 (2015): JURNAL WIDYA GANESWARA
Publisher : Fakultas Ekonomi dan Bisnis UTP Surakarta

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Abstract

The expected goals of this study were (1) to analyze and measure the impact of customer value and brand image to customer satisfaction (2) To analyze and measure the impact of customer value and brand image on customer retention. (3) To analyze and measure the influence of customer satisfaction on customer retention (4) To analyze and measure customer satisfaction in mediating the effects of customer value and brand image on customer retention. The study was conducted at the customer's Batik Merak Manis in Surakarta. The population in this study are all consumers who buy batik silk crepe smooth. The number of samples specified by 40 respondents with a sampling technique using purposive sampling with certain criteria. In this study, researchers used a type of quantitative data from primary and secondary sources. The data analysis techniques using path analysis with t-test, F-test, analysis of determination. The results of the data analysis it was found that (1) there is a positive and significant impact of customer value and brand image to customer satisfaction. (2) There is a positive and significant impact of customer value and brand image on customer retention. (3) Customer satisfaction has positive influence on customer retention Batik Merak Manis. (4) Customer satisfaction mediates the effects of customer value on the retention of customers with smaller correlation when compared to the direct effect of customer value on customer retention. However, customer satisfaction in the brand image to mediate its effect on retention is greater than the direct effect of brand image on customer retention. Based on the value of the coefficient of determination that have a positive value of 0.769 indicates that customer retention Sweet Peacock in Surakarta batik can be explained by the variables of customer value, brand image and customer satisfaction variable as a mediating variable only by 76.90% while the remaining 23.10% explained by the study variables.
PENGARUH KWALITAS PELAYANAN TERHADAP KEPUASAN PELANGGAN PT KAI DI STASIUN PURWOSARI SURAKARTA LAKSONO SUMARTO; SRI SAWITRI RAHAYU
JURNAL WIDYA GANECWARA Vol. 26 No. 2 (2017): JURNAL WIDYA GANESWARA
Publisher : Fakultas Ekonomi dan Bisnis UTP Surakarta

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Abstract

The purpose of this study were (1) to examine and measure the extent to which the partial effect of reliability, responsivness, assurance, empathy, and tangible to Customer Satisfaction  in PT KAI Purwosari station of Surakarta. (2) To understand the interaction effect simultaneously between the reliability, responsiveness, empathy, and tangible to the customer satisfaction in PT KAI Purwosari station of Surakarta. This research was conducted at PT KAI in Purwosari Station of Surakarta. The number of respondents who selected as sample by purposive sampling technique was 100 respondents. The analysis used is multiple linear regression analysis. The research found that (1) There is a partial effect between reliability (reliability), responsiveness (responsivness), assurance (assurance), empathy (empathy) and tangibles (tangible) towards customer satisfaction in PT KAI Purwosari station of Surakarta. (2) There is a simultaneous effect of reliability, responsiveness, assurance, empathy and tangibles to customer satisfaction in PT KAI Purwosari station of Surakarta. Customer satisfaction in PT KAI Purwosari Station can be explained by influenced of variable reliability, responsivness, assurance, empathy, and tangible amounted to 67.30% and the balance of 32.70% reflects the existence of other variables that are not observed in this study
PENGARUH KUALITAS PELAYANAN, HARGA DAN FASILITAS TERHADAP KEPUASAN PASIEN PADA RUMAH SAKIT (RS) MUHAMMADIYAH SELOGIRI, KABUPATEN WONOGIRI Rasyid Sofyan Prayitno; Laksono Sumarto; Darsono
JURNAL WIDYA GANECWARA Vol. 11 No. 1 (2021): JURNAL WIDYA GANECWARA
Publisher : Fakultas Ekonomi dan Bisnis UTP Surakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36728/jwg.v11i1.1401

Abstract

Tujuan dari penelitian ini adalah untuk mengetahui baik secara parsial maupun simultan pengaruh kualitas layanan, harga dan fasilitas terhadap Kepuasan Pasien Pada Rumah Sakit (Rs) Muhammadiyah Selogiri, Kabupaten Wonogiri. Penelitin ini dilakukan pada Pasien Rumah Sakit (Rs) Muhammadiyah Selogiri, Kabupaten Wonogiri. Dalam penelitian ini yang menjadi populasi adalah pasien rawat jalan dan rawat inap Rumah Sakit Muhammadiyah Selogiri. Jumlah responden yang dipilih sebagai sampel adalah 96 responden, dibulatkan menjadi 100 responden. Alat analisis data yang digunakan adalah regresi linier berganda dengan uji hipoteisis uji F, uji t dan koefisien determinasi. Hasil peneliian ditemukan bahwa baik secara parsial maupun simultan terdapat pengaruh kualitas layanan, harga/tarif dan fasilitas terhadap Kepuasan Pasien Pada Rumah Sakit (Rs) Muhammadiyah Selogiri, Kabupaten Wonogiri. Variasi variabel kepuasan Pasien dapat dijelaskan oleh variasi variabel-variabel kualitas layanan, harga dan fasilitas sebesar 58,10 % sedangkan sisanya 41,90 % dijelaskan oleh variabel lain yang tidak dimasukkan dalam penelitian ini. Kata kunci: kualitas layanan, harga/tarif dan fasilitas, Kepuasan Pasien, Regresi linier berganda
ANALISIS SISTEM ANTRIAN TIKETING SEBAGAI PENENTU TINGKAT OPTIMALISASI PELAYANAN PADA PERUSAHAAN UMUM DAERAH TAMAN SATWA TARU JURUG (TSTJ) SURAKARTA Candra Adi Saputra S; Laksono Sumarto; Agus Purwanto
JURNAL WIDYA GANECWARA Vol. 11 No. 1 (2021): JURNAL WIDYA GANECWARA
Publisher : Fakultas Ekonomi dan Bisnis UTP Surakarta

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36728/jwg.v11i1.1406

Abstract

Tujuan dari penelitian ini adalah: (1)Untuk mengetahui tingkat optimalisasi kedatangan pengunjung/ pelanggan dengan jumlah fasilitas yang ada. (2) Untuk mengetahui waktu pelayanan dengan jumlah kedatangan pengunjung/ pelanggan Penelitian ini dilakukan pada Perusahaan Umum Derah Taman Satwa Taru Jurug (TSTJ) yang terletak di Kelurahan Jebres, Kecamatan Jebres, Kota Surakarta. Dapat disimpulkan bahwa waktu tunggu yang terjadi masih dirasakan terlalu lama oleh para pengunjung. Waktu tunggu tersebut masih dapat diminimumkan dengan bantuan alat analisis yang tepat karena tingkat pelayanan yang diberikan oleh pihak perusahaan pada saat sekarang ini belum optimal, sehingga untuk mencapai tingkat pelayanan yang optimal ini salah satu alternatifnya adalah dengan menambah fasilitas pelayanan yang ada sebanyak 2 buah. Pada tingkat fasilitas sebanyak 4 buah ini tingkat pelayanan dalam keadaan yang optimal, karena terdapat penurunan waktu tunggu, penghematan biaya fasilitas, serta pihak TSTJ mempunyai prospek yang baik di masa yang akan datang karena dapat lebih banyak melayani para pelanggan dalam suatu periode operasi. Kata kunci: Tingkat optimalisasi kedatangan pengunjung
IMPROVEMENT OF HR PERFORMANCE BY A WORKING CONDITION APPROACH, AND WORK CONTENT WITH DISCIPLINE AS AN INTERVENTION VARIABLE (Case Study of The Department of Tourism Subo Suko Wono Sraten/Solo Raya) Mrihrahayu Rumaningsih; Laksono Sumarto; Kasidin Kasidin
International Journal of Economics, Business and Accounting Research (IJEBAR) Vol 6, No 2 (2022): IJEBAR, VOL. 06 ISSUE 02, JUNE 2022
Publisher : LPPM ITB AAS INDONESIA (d.h STIE AAS Surakarta)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29040/ijebar.v6i2.5367

Abstract

A good organization is an organization that seeks to improve its human resource capabilities, because it is a main factor for improving performance. The important things that need to be considered include; Safe, profitable and satisfactory working conditions also contribute to increasing employee motivation on work. In addition, work content is also no less important to measure employee performance.Original work content is the contents of the work or task given to employees and it is one of the supporting factors that provide smoothness of work motivation. The purpose of this study were to: (1) analyze and explain the effect of working conditions and work content on the discipline and employee performance (2) knowing and analyzing the mediation effect of discipline in the influence of work conditions and work content on employee performance. This research was conducted at the employees of the former Surakarta Residency Office of Surakarta, Boyolali, Sukoharjo, Wonogiri and Sragen, which are usually sacrificed (Subo Suko Wono Sraten or Solo Raya), each of which has 25 employees, so that the total total is 125 employees. Then each region was taken by 15 employees as respondents. The Path analysis is used to test the relationship between independent variables with the dependent variable mediated by the mediation variable. The results of the study found that (1) there is a positive influence and significant work conditions and work content on the discipline and employee performance (2) there is a direct influence that is better than working conditions and work content on employee performance than must be mediated by discipline. Keywords: working conditions, job content, discipline, performance, and path analysis.
THE IMPACT OF EMPLOYEE ENGAGEMENT ON TALENT MANAGEMENT AND KNOWLEDGE MANAGEMENT ON EMPLOYEE PERFORMANCE IN THE SOCIAL SECURITY ADMINISTRATION FOR EMPLOYMENT AT THE MAIN BRANCH OFFICE SURAKARTA Laksono Sumarto; Mrihrahayu Rumaningsih
International Journal of Economics, Business and Accounting Research (IJEBAR) Vol 5, No 1 (2021): IJEBAR, VOL. 5, ISSUE 01, MARCH 2021
Publisher : LPPM ITB AAS INDONESIA (d.h STIE AAS Surakarta)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.29040/ijebar.v5i1.2223

Abstract

The objectives of this study are (1) To examine and analyze the partial impact of talent management and knowledge management on employee performance at the Main Branch Office of Social Security ( BPJS) Surakarta. (2) To examine and analyze the impact of employee engagement mediation on the impact of talent management and knowledge management on employee performance at the main branch office of Social Security (BPJS)Surakarta. This research was conducted in Surakarta, by taking the subject of employees at the Social Security (BPJS) Surakarta Main Branch which consists of several District Operational Service Offices (KLOK Kantor PelayananOperasionalKabupaten), namely KLOK Karanganyar, KLOK Sragen, KLOK Wonogiri and KLOK Sukoharjo. The results of the study found that the direct impact and indirect impact indicate that both pathways are effective, so that the Talent Management and Knowledge Management variables need to be maintained. The direct impact of Talent Management is greater than the indirect impact, while the direct impact of Knowledge Management is smaller than the indirect impact. There are positive and significant direct and indirect impacts between Talent Management and Knowledge Management on employee performance, so that employee attachment mediation as a mediating variable is partial mediation. Keywords: Talent Management, Knowledge Management, Employee Engagement, Employee Performance, Path Analysis.
Empowerment for MsMEs jamu Cyrstal to Improve The Capability and Business Income of the Pondok Yatim Amal Bakti Foundation "Sudjono &Taruno" Jetis Village, Sukoharjo during the Covid-19 Pandemic Syahri Alhusin; Laksono Sumarto; Mrih Rahayu
Community Development Journal Vol 6 No 2 (2022): Community Development Journal
Publisher : UNUSA Press

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (288.864 KB) | DOI: 10.33086/cdj.v6i2.3357

Abstract

The purpose of this service program is to increase the ability and income of students and foundation administrators through business assistance for Crystal herbal medicine. This community service activity was carried out from January to June 2021 at Pondok Yab Yatim Sudjono Taruno, Jetis Village, Baki District, Sukohardjo. The target of this activity is the students and dormitories of the Charity Bakti Foundation "Sudjono &Taruno" which operates 30 people. This activity is carried out using empowerment methods through training, counselling, and mentoring. The results of this service activity are: (1) the administrators and students have understood and mastered the basics of entrepreneurship and business methods well; (2) administrators and students are able to produce Crystal Jamu after practising training and education on herbal medicine-making; (3) administrators and students are able to market herbal products conventionally (offline) and online; (4) administrators and students know the process of obtaining a business license, as well as a BPOM permit. This service program also contributes to increasing the income of the crystal herbal medicine business at Pondok Yatim YAB Sudjono Taruno from Rp. 300,000 / month to Rp. 1,500,000 / month. The implementation of Community Service carried out by UTP FEB lecturers in producing Crystal Jamu has provided benefits for yab Sudjono &Taruno Yatim huts, both in order to improve health (body immunity) to prevent the spread of covid to students and administrators, congregations and the surrounding community, as well as being able to create useful business units to increase the management income of Pondok YAB Sudjono &Taruno
Peningkatan Ekonomi Keluarga Paguyuban Penjual Makanan Ringan Di Waduk Gajah Mungkur Kabupaten Wonogiri Jawa Tengah Kurniawati Darmaningrum; Laksono Sumarto; Sri Wijiastuti; Suyamto Suyamto; Syahriar Abdullah; Rissa Marina Widodo
Jurnal Pengabdian Dharma Laksana Vol 5, No 1 (2022): JPDL (Jurnal Pengabdian Dharma Laksana)
Publisher : LPPM Universitas Pamulang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.32493/j.pdl.v5i1.23424

Abstract

Pengabdian ini bertujuan untuk membantu UMKM masyarakat yang berada di sekitar Waduk Gajah Mungkur untuk memaksimalkan produk yang dimiliki, produk-produk yang dijual merupakan panganan lokal khas daerah tersebut, seperti keripik tempe benguk, keripik tempe, pisang dan lain sebagainya. Pandemi yang sudah berlangsung dari awal tahun 2020 tidak hanya berimbas terhadap operasional dari Waduk Gajah Mungkur itu sendiri tapi juga berimbas kepada penjaja makanan ringan yang biasa berkeliling waduk. Meskipun sekarang Waduk Gajah Mungkur dibuka kembali tetapi tempat wisata ini belum beroperasi 100%, sehingga dari segi jumlah pengunjung sendiri belum maksimal. UMKM ini sedang terpuruk dan membutuhkan solusi agar bisa bertahan dalam kondisi seperti sekarang. Solusi yang diberikan adalah dengan memberikan pelatihan bagaimana memaksimalkan produk tersebut agar nilai jualnya bisa naik. Langkah pertama yang akan dilakukan adalah mengidentifikasi variasi produk yang dijual. Langkah kedua kami akan mendampingi UMKM untuk bagaimana menghitung harga pokok produksi, mendesain kemasan yang menarik. Langkah ketiga kami akan membantu bagaimana agar bisa membantu memaksimalkan proses produksi. Langkah keempat kami akan membantu pendampingan agar masyarakat bisa menjadi berdikari dan memiliki usaha yang stabil, sehingga dapat menopang kebutuhan sehari-hari.
PENGARUH STRES KERJA, MOTIVASI KERJA DAN DISIPLIN KERJA TERHADAP KINERJA PEGAWAI DI KANTOR KELURAHAN SUDIROPRAJAN Natalia Adolfia Lotu; Zandra Dwanita Widodo; Laksono Sumarto
Publik: Jurnal Manajemen Sumber Daya Manusia, Administrasi dan Pelayanan Publik Vol 9 No 4 (2022): Publik: Jurnal Manajemen Sumber Daya Manusia, Administrasi dan Pelayanan Publik
Publisher : Universitas Bina Taruna Gorontalo

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37606/publik.v9i4.456

Abstract

The purpose of this study was to determine that: (1) the effect of work stress on employee performance, (2) the effect of work motivation on employee performance, (3) the effect of work discipline on employee performance, (4) the effect of the three variables together on employee performance. This research is aquantitative research. Quantitative research is are search method used to examinea particular populationor sample by using a survey method sourced from employee data at the Sudiroprajan sub-district office. The conclusions of this study are: t test shows that work stress, work motivation, work discipline togetherhave a significant effect on employee performance. Determinant test shows 64.8% results, it can beconcluded that the ability of work stress variables, work motivation and discipline work by 64.8% inimproving employee performance. Job stress is the most dominant variable of the two variables that significantly affect employee performance variables.
Co-Authors Abdullah Zailani Abdullah Zailani Abdullah, Syahriar Adrian Rahmadi Agus Purwanto Candra Adi Saputra S Darsono Darsono Darsono Darsono Darsono Eva Putri Purnamasari Evi Putri Permatasari Kasidin Kasidin Kurniawati Darmaningrum Mrih Rahayu Mrihrahayu Rumaningsih(UTP Surakarta) Natalia Adolfia Lotu Rasyid Sofyan Prayitno RINI ADIYANI Rissa Marina Widodo Rissa Marina Widodo SRI SAWITRI RAHAYU Sri Wijiastuti Sri Wijiastuti Sri Wijiastuti Suharyoko Suharyoko Suyamto Suyamto Syahri Alhusin Tiara Kusumarla Ningrum TRIO HANDOKO Zandra Dwanita Widodo