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All Journal JURNAL SISTEM INFORMASI BISNIS JURNAL DERIVAT: JURNAL MATEMATIKA DAN PENDIDIKAN MATEMATIKA Jurnas Nasional Teknologi dan Sistem Informasi KLIK (Kumpulan jurnaL Ilmu Komputer) (e-Journal) InfoTekJar (Jurnal Nasional Informatika dan Teknologi Jaringan) Panrita Abdi - Jurnal Pengabdian pada Masyarakat Indonesian Journal of Computer Science RABIT: Jurnal Teknologi dan Sistem Informasi Univrab JOURNAL OF INFORMATICS AND TELECOMMUNICATION ENGINEERING Jurnal Penelitian Pendidikan IPA (JPPIPA) Jurnal Komputer Terapan JURNAL ILMIAH INFORMATIKA Computer Based Information System Journal JSiI (Jurnal Sistem Informasi) Digital Zone: Jurnal Teknologi Informasi dan Komunikasi JURSIMA (Jurnal Sistem Informasi dan Manajemen) Jurnal Tekinkom (Teknik Informasi dan Komputer) Ihsan: Jurnal Pengabdian Masyarakat Jurnal Pengabdian Masyarakat Multidisiplin Indonesian Journal of Social Work Altruis: Journal of Community Services Jurnal Ilmiah Rehabilitasi Sosial (Rehsos) Jurnal Ilmiah Kebijakan dan Pelayanan Pekerjaan Sosial (Biyan) Jurnal Puan Indonesia Jurnal Pengabdian kepada Masyarakat Politeknik Negeri Batam Indonesian Journal of Computer Science J-ABDIPAMAS (Jurnal Pengabdian Kepada Masyarakat) Medani : Jurnal Pengabdian Masyarakat Jurnal Desain dan Analisis Teknologi Jurnal Pengabdian Ibnu Sina JURSIMA Jurnal Pengabdian Barelang Jurnal Sistem Informasi dan Manajemen Peksos: Jurnal Ilmiah Pekerjaan Sosial Jurnal Tiyasadarma: Jurnal Pengabdian Kepada Masyarakat
tukino, tukino
Universitas Putera Batam
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Journal : RABIT: Jurnal Teknologi dan Sistem Informasi Univrab

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ANALISIS USER SENTIMENT APLIKASI GOOGLE MAPS, MAPS.ME DAN WAZE MENGGUNAKAN METODE SUPPORT VECTOR MACHINE Ilham Fariz Asya Mubarok; Baenil Huda; Agustia Hananto; Tukino Tukino; Huban Kabir
Rabit : Jurnal Teknologi dan Sistem Informasi Univrab Vol 8 No 1 (2023): Januari
Publisher : LPPM Universitas Abdurrab

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36341/rabit.v8i1.3020

Abstract

Nowadays, the routing app is often used by many people, this app is very useful for users to find the best route by just entering the address code, this app can provide travel routes which can be taken by different kinds of vehicles. In Indonesia itself, there are several widely used route guidance apps with various positive and negative reviews. In this study, different types of apps namely Google Maps, Maps.me and Waze were used and the data is from user feedback through an online survey. The purpose of this study is to find out the users' ratings for each application which was used as the material for the study. Support Vector Machine method was used to process the data. For each app, 750 comments were received and the final result of maps.me was the app with the highest score based on 86.40% accuracy, 86.55% precision and 99.69% recall. The maps.me app received 68% positive reviews, followed by Waze with 29% and Google Maps with 3%. This makes maps.me the app with the highest score based on positive reviews.
Co-Authors Abdul Latif Agustia Hananto Alfannisa Annurrallah Fajrin alfannisa annurrallah fajrin Alfannisa Annurrullah Fajrin Alfannisa Annurullah Fajrin Alfannisa Fajrin Algifanri Maulana, Algifanri Ali Abrar Amrizal . Amrizal Amrizal Amrizal Amrizal Argo Putra Prima Arif Rahman Hakim Arnomo, Sasa Ani Astrid Cynthia Priesteta Baenil Huda Baru Harahap Baru Harahap Bayu Priatna Citra Indah Asmarawati Dede Kuswanda Dian Efriyenti Dian Efriyenti Didiet Widiowati Elisa, Erlin Elva Susanti Epa Prima Melina Samosir Erlin Elisa Fahmi Dzulqarnain Handoko, Koko Harman, Rika Hendi Sama Huban Kabir Ilham Fariz Asya Mubarok Junius Lindo M Irhash Erlangga Meiti Subardhini NANDA HARRY MARDIKA Nico Bangun Rezkyanto Sianturi Nofriani Fajrah, Nofriani Olvia Nursaadah Realize, Realize Rizki Prakasa Hasibuan Rohman Nurafan Putra Pratama Ronald Wangdra Saepul Aripiyanto Samuel Rivai Sandi Ahmad Steven Famy Syaeful Akbar Syahril Effendi Tony Wibowo Yvonne Wangdra Zakrimal Zakrimal