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All Journal Journal of Educational Science and Technology Jurnal SOLMA Martabe : Jurnal Pengabdian Kepada Masyarakat Jurnal Cendekia : Jurnal Pendidikan Matematika International Journal of Community Service Learning PengabdianMu: Jurnal Ilmiah Pengabdian kepada Masyarakat Jurnal Inovasi Ilmu Sosial dan Politik Jurnal Pembelajaran Pemberdayaan Masyarakat (JP2M) Vicratina : Jurnal Ilmiah Keagamaan Jurnal Penelitian, Pendidikan, dan Pembelajaran Respon Publik Journal Publicuho Media Abdimas JME (Journal of Mathematics Education) Jurnal Pengabdian Masyarakat dan Riset Pendidikan Asthadarma: Jurnal Pengabdian Kepada Masyarakat
Zainal Abidin
Universitas Islam Malang
Agriculture, Biological Sciences & Forestry Arts Humanities Civil Engineering, Building, Construction & Architecture Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Environmental Science Health Professions Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Mathematics Public Health Social Sciences Other

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Journal : Journal Publicuho

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PENINGKATAN KUALITAS PELAYANAN PUBLIK MELALUI PEMBAYARAN REKENING AIR SECARA ONLINE PADA PERUSAHAAN DAERAH AIR MINUM KABUPATEN BOJONEGORO Niken Ayu Febrianti; Hayat; Agus Zainal Abidin
Journal Publicuho Vol. 6 No. 1 (2023): February - April - Journal Publicuho
Publisher : Halu Oleo University

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (184.108 KB) | DOI: 10.35817/publicuho.v6i1.88

Abstract

This study discusses improving the quality of service by using online water payments at regional drinking water companies in Bojonegoro Regency. This research is based on problems related to service quality that is not optimal. The purpose of this study was to determine the use of information technology for public services and also to find out the supporting factors and inhibiting factors in the application of information technology in PDAM Bojonegoro Regency. This research method uses qualitative research which aims to provide a clear description and understanding of the phenomena studied. The results of this study are that improving service quality through online water bill payments at Local water company Bojonegoro Regency is quite good as assessed by 8 indicators according to Carlson and Schwarz (1995) in Denhardt & Denhardt (2003:61) which include the following: convenience , security, reliability, personal attention, problem solving approach, fairness, fiscal responsibility, citizen influence. In addition, there are supporting factors and inhibiting factors for paying water bills online.
Co-Authors Abdul Halim Fathani Achmad Agung Maulana Saiful Rizal Afifuddin Afifuddin Afni Yanti Ainiyatul Aliyah Aisyah Fira Rahmawati Alfian Hardiyanto Alifian Nur Rohman Alifiani, Alifiani Ana Silviana Andri Rafsan Gani Anies Fuady Anita Candra Dewi Putri Purnama Ayunda Fitrianti Baiq Sharadita Aryandiny Deviana Novita Sari Elsa Tri Alivia Eni Susanti Eric Maulana Rizki Ernia Himamalini Fahmi Ahwalul Ihsan Fajar Trianto Fandy Puspita Negara Farah Inas Karimah Febby Yuliana Putri Ganjar Setyo Widodo Geofany Brillian Fajar Akasha Haris Prabowo Hasanatul Karimah Hayat Hayat Hayat Hilmiyatul Widdah Humaidi Ilham Satrio Aji Indah Rafika Amin Indra Zulfayanto Intan Rizqita Ningtihana Isbadar Nursit Iswatul Khasanah KABRAN JADIDAH PICAL Khoridatul Masruroh Lailana Nur Zukha Lulu Shobihatun Naqibah Mahmudi Mery Bela Oktavia Moh. Muslim Muhammad Fahmi Hidayatullah Muhammad Rasid Mustika Nanda Adilah Nadia Faradiba Nanda Dwi Ida Rufaidah Niken Ayu Febrianti Nining Ismiyanti Nizar Subqi Hamza Nova Sagita Novi Indriani Nur Fitrianingsi Nuraehan Nuraehan Nurul Hidayat Nurul Umi Ati Oktria Ayu Mega Cintya Otto Fajarianto Reni Aprilia Rachmawati Riza Mustofa Sinta Dwiyana Siti Nurul Hasana Slamet Muchsin Sunardi, Sunardi Sunismi Sunismi . Surahmat Surahmat Surahmat Surya Sari Faradiba Thania Aprilia tri candra wulandari Tri Candra Wulandari Ummi Hasanah Nabila Vina Nurul Firdausi Walida, Sikky El Yaqub Cikusin Yayan Eryk Setiawan Yuli Paramita Zakiah Koima Bilkist Zubdatus Syarifah Zulfatul Arin