Article Per Year (5 Year)
p-Index From 2019 - 2024
4.325
P-Index
This Author published in this journals
All Journal Governance : Jurnal Ilmu Pemerintahan Jurnal Legalitas Publik (Jurnal Ilmu Administrasi) Jurnal Ilmiah Al-Syir'ah Jurnal Ius Constituendum Gorontalo Development Review Jurnal Sosio Sains Jurnal Ilmiah Wahana Bhakti Praja Pleno Jure University Of Bengkulu Law Journal Indonesian Journal of Advocacy and Legal Services Jurnal Pemerintahan dan Politik Publik: Jurnal Manajemen Sumber Daya Manusia, Administrasi dan Pelayanan Publik Insan Cita Jurnal Pengabdian Kepada Masyarakat Economics and Digital Business Review Journal of Judicial Review Dikmas: Jurnal Pendidikan Masyarakat dan Pengabdian Journal of Indonesian Scholars for Social Research
Nuna, Muten
Universitas Gorontalo
Religion Agriculture, Biological Sciences & Forestry Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Public Health Social Sciences Other

Published : 30 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search
Journal : Jurnal Ilmiah Wahana Bhakti Praja

 1 
ANALISIS CITIZEN CHARTER PADA DINAS KEPENDUDUKAN DAN PENCATATAN SIPIL KABUPATEN GORONTALO Dikson Junus; Muten - Nuna; Nirmala Afriyanti Sahi; Nur Istiyan Harun; Sri Logita Purnamasari
Jurnal Ilmiah Wahana Bhakti Praja Vol 13 No 1 (2023)
Publisher : Lembaga Riset dan Pengkajian Strategi Pemerintahan IPDN

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33701/jiwbp.v13i1.3213

Abstract

ABSTRACT. Implementation of public services for the realization of good governance (good governance), one of which is through citizen charters. This citizen charter is a public service-oriented policy that places citizens or citizens at the center of public service goals. It means that the needs and interests of users of public services are the main goals. Citizen charters encourage organizers to fulfill rights and obligations as well as balance them and make citizen satisfaction a performance achievement. This research aims to identify and analyze the concept of developing good governance through citizen charters at Population and Civil Registration Department of Gorontalo Regency. The method used is descriptive research using a qualitative research approach, namely using interview data in the form of sentence descriptions. The data collection technique used in this research is by observing, documenting, and interviewing, where the researcher will conduct a question and answer directly with the selected informants. After the data is collected, it will be analyzed using interactive model data analysis techniques from Miles, Huberman, and Saldana (2014; 14) which includes data collection, data condensation, data presentation, and conclusions. The results showed that the development of good governance through citizen charters at the Population and Civil Registration Department of Gorontalo Regency was based on indicators in the citizen charters as intended (Karjuni Dt. Maani, 2010), namely vision and mission, service standards, service flows, complaint units/sections community, and surveys of service users that have not been carried out optimally. This can be seen from several indicators in the implementation of citizen charters such as the vision and mission that have not been fully implemented properly, service standards, service flow that still seems convoluted, community complaint units that are still not widely known by service users, as well as surveys of service users in determining the index of community satisfaction with services at Population and Civil Registration Department of Gorontalo Regency from 2019-2020 did not experience a significant increase, but only decreased by around 2.89%.
Co-Authors 3Nirmala A. Sahi Abd. Wahab Podungge Abdul Ahmad Pakaya Abdul Muis Hilala Abdul Wahab Podungge Abdul Wahab Podungge Abdul Wahab Podungge Abdullah, Julie Adam Gobel Adhayani Mentari Paramata Agustang, Andi Agustina Bilondatu Ahiar Biongan Ahiar Biongan Aitika Puspita Marzaman Aliun Arsa Moses Andi Muhammad Idhan Andi Muhammad Idkhan Anggita Permata Yakup Arafik Pakaya Arifin Tumuhulawa Arifin Tumuhulawa Asna Aneta Ayub Usman Rasid Cindra Demanto Dewi Walahe Dhea Ananda S Djafar Dikson junus Dince A Kodai Dince A. Kodai Dince Aisa Kodai ernikawati ernikawati Fauzia Saini Feiby Lelyta Salindeho Fian Bonggu Firanda Malapo Firmasyah Momin Fiskawati Akuba Fitan Anton Harun, Nur Istiyan Hatta, Herman Ibrahim Ahmad Ibrahim Ahmad Idrus Usu Ilham Akbar Kaharu Kodai, Dince Aisa Lamuda, Ilyas Lisna Pauweni Lisnawati Pauweni Lisnawaty Pauweni Magdalena Kadepa Mansur Mansur Moh. Zulfikar Abd. Haris Mohammad Arif Novriansyah Monalisa Paramata Moonti, Roy Marthen Muh. Fachri Arsjad Muh. Fachri Arsjad Muhamad Machfud Muhammad Fachri Arsjad Muhammad Kamaru Muhammad Umsini Putra Olii Namiron Kiwo Nikma Bilondatu Nimala A. Sahi Nirmala A Sahi Nirmala A Sahi Nirmala A. Sahi Nirmala A. Sahi Nirmala Afriyanti Sahi Nirmala Sahi Nur Ellza Pakaya Nur Harun Nur Istiyan Harun Nur Istyan Harun Nurain Labaco Nurul Auliyah Nurwita Ismail Oktafiani Lanuru Olfin Ishak Oyaldi Puhi Paramata, Yeni Puspaningrum, Dian Rahman, Zubaidah Rahmawati S Ramli Mobonggi Resky Koem Rifaldi Arafa Rifaldo Pido Rivaldo Pido Riyan R. Albakir Robby Hunawa Roy Marthen Moonti Roy Marthen Moonti Roy Marthen Moonti Roy Marthen Moonti Roydah Gani Rustam Hs Akili Sarfan Tabo Sarfan Tabo Sintiya Kasim Siti Rahma Labuna Sri Logita Purnamasari Sry Yuyanda Nabu Suaib Napir Sumarti Puspa Sari Vikriyanto Habie Wahyudin Hasan Wanti Jasirudin Windy Olivia Dawa Wisda Hadui Yowines Kiwo Yulianty Adipu Yulpan Kadir Yuniar Prahastika