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All Journal Jurnal Ekonomi JURNAL ILMIAH MANAJEMEN BISNIS DAN TERAPAN Akademika : Jurnal Manajemen, Akuntansi, dan Bisnis Widya Cipta : Jurnal Sekretari dan Manajemen Jurnal Manajemen Jurnal Informasi dan Teknologi Jurnal E-Bis: Ekonomi Bisnis Enrichment : Journal of Management Jurnal Ekobis : Ekonomi Bisnis & Manajemen Jurnal Manajemen dan Inovasi (MANOVA) JEMSI (Jurnal Ekonomi, Manajemen, dan Akuntansi) Malcom: Indonesian Journal of Machine Learning and Computer Science Riwayat: Educational Journal of History and Humanities INTERNATIONAL JOURNAL OF ECONOMIC LITERATURE
HERY PURNOMO
Universitas Nusantara PGRI Kediri
Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Social Sciences

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Journal : Jurnal Manajemen dan Inovasi (MANOVA)

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Peran Harga, Fasilitas Dan Pelayanan Terhadap Kepuasan Konsumen Hotel Lotus Garden & Resort Kediri Hery Purnomo
Jurnal Manajemen dan Inovasi (MANOVA) Vol. 6 No. 2 (2023): Juli
Publisher : Program Studi Manajemen Fakultas Ekonomi dan Bisnis Islam Universitas Islam Negeri Sunan Ampel Surabaya

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Abstract

The purpose of the study was to determine the significance of prices, facilities, and services partially and simultaneously to consumer satisfaction of Lotus Garden & Resort Kediri Hotel service users, after the Covid-19 pandemic. Consumer satisfaction indicators used are the provision of good service, speed of work, responsiveness, employees can diagnose quickly, and employees pay attention to consumer complaints. The research strategy is descriptive quantitative. Survey methodology was used in this study. All people who have used the services of Lotus Garden & Resort Hotels are a sample population. Forty individuals were selected by stratified random selection and a snowball sampling process. Multiple linear regression analysis is performed to analyze the data. Overall client satisfaction with hotel services was found to be 85 percent due to price, amenities, and service.
Co-Authors A. Hamid Abdul Rosid Alisa Mayang Ningrum Anitria Urbaningrum Wahyudi Anton Yuliansyah Apay Safari* Arief Nuryana Asis Sundari Sukma Intan Margasiwi Asri Ady Bakri Badrus Zaman Badrus Zaman Basthoumi Muslih Cindya Alam Prameswari Putri Dahlia Amelia Dendy K Pramudito Dodi Kusuma Hadi S Dodi Kusuma Hadi Soejoko Dodi Kusuma Hadi Soejoko Egidius Fkun Endang Meliani Eva Desembrianita Farid Wahyudi Gina Novianti Rahayu Irdiana, Sukma Khusna Fatimatus Syahroq Kurniawan, Rony Lilia Pasca Riani Megandhi Gusti Wardhana Musran Munizu Nety Novita Hariyani Rino Sardanto Samari Samari Samari Samari Samari Sarwo Hakim Sigit Ratnanto Silvia Ekasari Subagyo, Subagyo Susanto Susanto Swasta Bangun Syeh Assery Tanti Widia Nurdiani Tri Endar Susianto Wahyuni Trisnaning Yanti Setianti Yenny Dwi Artini Yudiyanto Joko Purnomo