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Kokom Komariah
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Religion Aerospace Engineering Agriculture, Biological Sciences & Forestry Arts Humanities Automotive Engineering Biochemistry, Genetics & Molecular Biology Chemical Engineering, Chemistry & Bioengineering Chemistry Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Materials Science & Nanotechnology Public Health Social Sciences Other

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Journal : el Buhuth: Borneo Journal of Islamic Studies

 1 
Analisis Tingkat Kepuasan Mahasiswa Terhadap Kualitas Layanan Akademik di Fakultas Ekonomi dan Bisnis Islam IAIN Samarinda Komariah, Kokom; Tikawati, Tikawati
el-Buhuth: Borneo Journal of Islamic Studies EL BUHUTH: BORNEO JOURNAL OF ISLAMIC STUDIES VOL 3 NO 2, 2021
Publisher : IAIN Samarinda

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21093/el-buhuth.v3i2.3235

Abstract

This study aims to describe the analysis of the level of student satisfaction with service quality at the Faculty of Economics and Islamic Business, IAIN Samarinda. This research was conducted by distributing questionnaires to 120 students of class 2017 Islamic Economics Department, Faculty of Economics and Islamic Business, IAIN Smarinda, in order to obtain primary data, namely direct information from respondents about what they felt was satisfaction in getting services at the Department of Economics, FEBI IAIN Samarinda. The questionnaire in this study was taken randomly and divided into 5 aspects of customer satisfaction, namely tangible, reliability, responsibility, assurance, empathy and information system aspects. The findings in this evaluation study indicated that the tangible aspect was felt satisfied by the majority of students. Likewise, the aspects of reliability, responsibility, assurance, empathy, and information system were felt satisfied by the majority of students. Even so, there are several aspects of each variable that need to be improved because there are many students who feel dissatisfied and even dissatisfied with the services provided.
Co-Authors Aat Ruchiat Nugraha Aat Ruchiat Nugraha Aat Ruchiyat Nugraha Acep Samsudin Ade Kadarisman Afifah, Fitriani Agung Vitara Darma Agus Rahmat Agustiani, Marshantia Alfian Romadhoni Amelinda Vindrayani Fuad Andira, Firani Dias Anwar Sani Ari Agung Prastowo Awaliyah, Nanda Putri Centurion Chandratama Priyatna Centurion Chandratama Priyatna Dede Sri Kartini Diah Fatma Sjoraida Diah Sri Rejeki Dicky Jhoansyah Dwi Gusti Ayu Efa Aufa Azqia Elsa Nurlatifa Elvinaro Ardianto ERRY SUNARYA Evi Novianti Evi Novianti Evi Novianti Faizal Mulia Z Filda Fatimah Tuzzahrah Firani Dias Andira Ghea Gizha Giffani Hanny Hafiar Heru Ryanto Budiana Iriana Bakti Iwan Koswara Kapti Riyani Khalida Yusria Lilis Puspitasari Lukiati Komala Erdinaya Lukiati Komalasari Marshantia Agustiani Meilianti Rona Asmara Muhammad Iksan Sopian Muhbib Abdul Wahab Munandar, Wita Aulia Nanda Putri Awaliyah Neneng Yani Yuningsih Nor Norisanti Nur Fitri Indriani Priyo Subekti Priyo Subekti Priyo Subekti R Deni Muhammad Danial Riska Riska Riska Riska Rizky, Nu Putri Novia Rosmalianda Aprilia Rosyadi, Ayatullah Santi Susanti Santi Susanti, Santi Shafira Yasmin Nandini Shelvy Delia Sari Simanjuntak, Cathrin Pebruanty Subekti, Priyo Sunarya, Erry Susanne Dida Susie Perbawasari Syauqy Lukman Syifa Sharifa Rahmadani Teddy Kurnia Wirakusumah Tien Setyaningtyas Tikawati Tikawati, Tikawati Trie Damayanti Utang Suwaryo Wawan Setiawan Wildan Maulana Firdaus Yanti Setianti