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All Journal Journal of Business Management Education (JBME) Journal of Economic, Bussines and Accounting (COSTING) J-MAS (Jurnal Manajemen dan Sains) Jurnal Mantik Buana Ilmu Management Studies and Entrepreneurship Journal (MSEJ) Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah Jurnal Manajemen dan Bisnis Kreatif BUDGETING : Journal of Business, Management and Accounting GEMA : Jurnal Gentiaras Manajemen dan Akuntansi International Journal of Applied Finance and Business Studies
Citra Savitri
Universitas Buana Perjuangan Karawang
Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Social Sciences

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Peran Sistem Informasi Pemasaran dalam Meningkatkan Penjualan pada PT. Machiko Jaya Indonesia Ina Krissina Yuliani; Citra Savitri; Syifa Pramudita Faddila
J-MAS (Jurnal Manajemen dan Sains) Vol 8, No 1 (2023): April
Publisher : Universitas Batanghari

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33087/jmas.v8i1.1016

Abstract

This study aims to determine the role of marketing information systems at PT. Machiko Jaya Indonesia. The type of method used in this research is descriptive qualitative with data collection techniques using data triangulation. PT. Machiko Jaya Indonesia is a manufacturing company located in the city of  Bekasi that prod. uces products in the form of molds, dies, jigs, standard parts, conveyor machines, trolly, racks, etc. Marketing information systems have an important role in increasing sales, such as the system used by PT. Machiko Jaya Indonesia as a medium for establishing effective and efficient marketing strategies and facilitating managers in making decisions that affect sales increase. Problems were found in the promotion section, namely when the company's sales decreased due to erratic monthly income because there were no fixed contracts with customers so that when the work was finished, looking for the next job, the company needed to take advantage of social media as a form of promotion to introduce company products and reach more markets wider again
Pengaruh Celebrity Endorser dan Citra Merek Terhadap Keputusan Pembelian Produk Lipstik Pixy (Studi Mahasiswi Manajemen 2017 Universitas Buana Perjuangan Karawang) Rizvia Nur Ramadhania; Citra Savitri; Wike Pertiwi
Jurnal Manajemen & Bisnis Kreatif Vol 8 No 2 (2023): Jurnal Manajemen & Bisnis Kreatif
Publisher : LPPM Universitas Buana Perjuangan Karawang

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36805/manajemen.v8i2.5318

Abstract

A B S T R A C TOne of the local cosmetic industries, namely Pixy, uses its product promotion through Celebrity Endorser on Instagram. The brand image owned by Pixy has a good image that makes consumers decide to buy Pixy products. This study aims to: (identify and analyze and explain the corelation of Celebrity Endorser and Brand Image on Purchase Decisions. The research was conducted using the quantitative data path analysis method. The sample in this study were students of Management at the University of Buana Perjuangan Karawang class of 2017 who used Pixy lipstick as many as 80 respondents. The sampling technique is Two Stage Side Cluster which uses 2 Probability Sampling Techniques, the first is the Cluster Random Sampling Technique and the second is the Simple Random Sampling Technique. The results show that (1) Celebrity Endorser (X1) to Brand Image (X2) has a strong correlation (2) Celebrity Endorser (X1) has a significant effect on Purchase Decision (Y), (3) Brand Image ( X2) has a significant effect on Purchase Decision (Y), (4) Celebrity Endorser (X1) and Brand Image (X2) has a significant effect on Purchase Decision (Y)..A B S T R A KSalah satu industri kosmetik lokal yaitu Pixy yang menggunakan promosi produknya melalui Celebrity Endorser di Instagram. Citra merek yang dimiliki Pixy memiliki citra yang baik yangmmembuat konsumen memutuskan pembelian produk Pixy.Penelitian ini bertujuan untuk: mengetahui dan menganalisis serta menjelaskan hubungan Celebrity Endorser dan Citra Merek terhadap Keputusan Pembelian. Penelitian dilakukan dengan menggunakan metode analisis jalur (Path Analysis) data kuantitatif. Sampel dalam penelitian ini adalah Mahasiswi Manajemen Universitas Buana Perjuangan Karawang angkatan 2017 pengguna lipstik Pixy sebanyak 80 Responden. Teknik pengambilan Sampel yaitu Two Stage Cluster Samping yang merupakan menggunakan 2 Teknik Probability Sampling yang pertama Teknik Cluster Random Sampling dan yang kedua Teknik Simple Random Sampling. Hasil menunjukkan bahwa (1) Hubungan Celebrity Endorser (X1) terhadap Citra Merek (X2) memiliki korelasi kuat (2) Celebrity Endorser (X1) berpengaruh signifikan terhadap Keputusan Pembelian (Y), (3) Citra Merek (X2) berpengaruh signifikan terhadap Keputusan Pembelian (Y), (4) Celebrity Endorser (X1) dan Citra Merek (X2) terhadap Keputusan Pembelian (Y) berpengaruh signifikan.
Pengaruh Kualitas Pelayanan Dan Kepuasan Nasabah Dalam Meningkatkan Loyalitas Nasabah Di Bank BNI Cabang Karawang Muhamad Aditya Nugraha; Citra Savitri; Syifa Pramudita Faddila
Management Studies and Entrepreneurship Journal (MSEJ) Vol. 4 No. 4 (2023): Management Studies and Entrepreneurship Journal (MSEJ)
Publisher : Yayasan Pendidikan Riset dan Pengembangan Intelektual (YRPI)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37385/msej.v4i5.2774

Abstract

Kualitas pelayanan merupakan sesuatu yang sifatnya krusial pada perbankan, kualitas layanan seperti yang nasabah harapkan turut menentukan kepuasan nasabah, loyalitas nasabah termasuk kunci dari seberapa berhasilnya suatu bank. Penelitian ini bertujuan untuk  menganalisis pengaruh kualitas layanan dan kepuasan nasabah dalam meningkatkan loyalitas nasabah pada PT. Bank BNI Cabang Karawang. Tujuan khusus dari penelitian ini untuk mengetahui pengaruh kualitas pelayanan Bank BNI Cabang Karawang terhadap loyalitas Nasabah Bank BNI Cabang Karawang dan untuk mengetahui pengaruh kepuasan nasabah Bank BNI Cabang Karawang terhadap loyalitas Nasabah Bank BNI Cabang karawang.  Pengambilan sampel menggunakan rumus Hair dengan cara random sampling nasabah yang datang ke kantor Bank BNI diperoleh 225 nasabah. Instrumen penelitian menggunakan kuesioner. Penelitian ini menggunakan metode analisis regresi linear berganda.  Hasil penelitian secara parsial menunjukkan bahwa kualitas pelayanan dan kepuasan nasabah berpengaruh positif dan signifikan terhadap loyalitas nasabah. Hasil penelitian secara simultan menunjukkan bahwa kualitas pelayanan dan kepuasan nasabah berpengaruh positif dan signifikan terhadap loyalitas nasabah. Didapatkan hasil R square yaitu 74,7% artinya variabel kualitas pelayanan dan kepuasan nasabah mempengaruhi loyalitas nasabah. Disarankan kepada PT. Bank Negara Indonesia untuk meningkatkan kualitas pelayanan dan kepuasan nasabah, karena penelitian ini telah membuktikan bahwa variabel-variabel tersebut memiliki pengaruh terhadap loyalitas nasabah sementara 25,3% sebagiannya yang lain dipengaruhi variabel lainnya di luar penelitian ini.
Pengaruh Influencer Janes Christina dan Kualitas Produk Kosmetik Somethinc terhadap Keputusan Pembelian pada Aplikasi Tiktok Aimmatul Khulwani; Citra Savitri; Syifa Pramudita Faddila
Al-Kharaj : Jurnal Ekonomi, Keuangan & Bisnis Syariah Vol 6 No 1 (2024): Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah
Publisher : Research and Strategic Studies Center (Pusat Riset dan Kajian Strategis) Fakultas Syariah IAI Nasional Laa Roiba

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/alkharaj.v6i1.5028

Abstract

The growth of the industrial sector in Indonesia is currently still a pillar of the country's economy, one of which is the cosmetics industry. Interest in seeking beauty in Karawang Regency has fluctuated. The purpose of this research is to examine the influence of the role of influencers and product quality in influencing the decision to buy cosmetics Something on TikTok. This study uses a quantitative method with the Partial Least Square-Structural Equal Model (PLS-SEM) approach. The population of this research is women belonging to Generation Z who follow Janes Christina's tiktok account and have used Somethinc cosmetic products for as many as 128 people and a sample of 100 people. Data collection uses a questionnaire via Google form and the analysis tool uses SmartPLS 3.0 software to test the proposed hypothesis. Based on the results of the study, researchers found that influencers and product quality had a positive and significant effect on purchasing decisions. Keywords: Author Guidelines; Influencer, Product Quality, Purchase Decision
Pengaruh Konten Pemasaran dan E-Wom pada Media Sosial Tiktok Shop terhadap Keputusan Pembelian Generasi Z di Kabupaten Karawang Tiara Brescia Putri; Citra Savitri; Syifa Pramudita Fadilla
Al-Kharaj : Jurnal Ekonomi, Keuangan & Bisnis Syariah Vol 6 No 2 (2024): Al-Kharaj: Jurnal Ekonomi, Keuangan & Bisnis Syariah
Publisher : Research and Strategic Studies Center (Pusat Riset dan Kajian Strategis) Fakultas Syariah IAI Nasional Laa Roiba

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47467/alkharaj.v6i2.5305

Abstract

This study aims to investigate the impact of marketing content and e-word of mouth (E-Wom) on purchasing decisions in the context of the TikTok Shop application in Generation Z. The population that is the focus of research is Generation Z who have made transactions through TikTok Shop on their smartphone devices. From a total population of 132,325, 80 respondents were selected for this study using cluster sampling. Data is collected through the use of questionnaires disseminated through the Google Forms platform. Data analysis was performed using (SEM) using Smart PLS 3 devices. The results showed that marketing content has a positive influence on purchasing decisions, and E-Wom has a significant influence on purchasing decisions.
Pengaruh Online Customer Review Dan Rating Terhadap Kepuasan Konsumen Pada Aplikasi Pt. Bfi Finance Indonesia Tbk Cabang Karawang Yunita Eka Sari; Citra Savitri; Syifa Pramudita Faddila
Journal of Economic, Bussines and Accounting (COSTING) Vol 7 No 1 (2023): COSTING : Journal of Economic, Bussines and Accounting
Publisher : Institut Penelitian Matematika, Komputer, Keperawatan, Pendidikan dan Ekonomi (IPM2KPE)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31539/costing.v7i1.7389

Abstract

Currently online customer reviews and ratings on the BFI Finance application have negative reviews of BFI Finance related to consumer complaints, this is a big challenge faced by the company to create a positive corporate image and satisfy consumers with this service. Therefore, companies need to have consumer understanding when purchasing, using and evaluating services to meet consumer demand and satisfaction. This study aims to examine the effect of online customer reviews and ratings on consumer satisfaction in PT. BFI Finance Indonesia Tbk Karawang Branch. In this study, a quantitative descriptive verification approach was used and data analysis was applied using Path Analysis. The population of this research is active consumers of BFI Finance, Karawang Branch, who use loan products with a total of 7101 people with a sample of 380 respondents. The results of this study prove that the correlation between the two online customer review and rating variables has a close and positive relationship which shows a strong and unidirectional correlation. and online customer reviews have a partially significant effect on customer satisfaction and similarly ratings have a partially significant effect on customer satisfaction. In addition, it was also found that the simultaneous (simultaneous) effect of online customer reviews and ratings on consumer satisfaction is also significant. Keywords: online customer review, rating, customer satisfaction
Pengaruh Harga Dan Kualitas Produk Terhadap Keputusan Pembelian Pakaian Thrift Di Toko Buttress Market Muhammad Eza Faisal; Citra Savitri; Suroso Suroso
Management Studies and Entrepreneurship Journal (MSEJ) Vol. 4 No. 6 (2023): Management Studies and Entrepreneurship Journal (MSEJ)
Publisher : Yayasan Pendidikan Riset dan Pengembangan Intelektual (YRPI)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37385/msej.v4i6.2840

Abstract

Thrifting merupakan kegiatan berbelanja pakaian bekas dengan kualitas produk yang baik bahkan tak jarang masyarakat menemukan barang branded saat berbelanja thrift dengan harga yang relatif murah. Penelitian ini bertujuan untuk menguji pengaruh harga dan kualitas produk terhadap keputusan pembelian di Toko Buttress Market. Jenis penelitian ini menggunakan deskriptif kuantitatif dengan analisis regresi linear berganda yang diolah menggunakan SPSS 22.0. Populasi penelitian ini sebanyak 105 konsumen yang melakukan pembelian pakaian thrift di Toko Buttress Market dengan sampel sebanyak 84 konsumen berdasarkan rumus slovin. Pengumpulan data melalui kuesioner google form. Hasil penelitian ini menunjukkan harga dan kualitas produk berpengaruh secara parsial juga secara simultan terhadap keputusan pembelian.
Pengaruh Online Customer Review Dan Rating Toko Terhadap Minat Pembelian Produk Whitelab Di Marketplace Tokopedia Pada Generasi Y Irma Nurul Ulfaida; Citra Savitri; Syifa Pramudita Faddila
Management Studies and Entrepreneurship Journal (MSEJ) Vol. 4 No. 5 (2023): Management Studies and Entrepreneurship Journal (MSEJ)
Publisher : Yayasan Pendidikan Riset dan Pengembangan Intelektual (YRPI)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37385/msej.v4i5.3017

Abstract

Permasalahan dari online customer review yaitu tidak hanya sebatas pada konsumen yang bisa tertipu review dan rating yang sudah dimanipulasi, permasalahanpun muncul bagi sisi pebisnis dan perusahaan yang tidak mampu mengendalikan online customer reviewsebab sistem ini termasuk dalam word of mouth (eWOM). Kemajuan inovasi yang semakin maju berdampak pada perubahaan cara hidup individu dalam berprilaku, salah satu perubahan gaya hidup yang terkait dengan berbelanja, dimana konsumen melakukan pergerakan yang biasa melakukan pembelian dengan cara offline kini melakukan pembelian dengan cara online atau melalui bisnis web. Tokopedia memfalitasi fitur-fitur yang membuat masyarakat tertarik yaitu dengan memberikan ulasan atas produk yang konsumen beri, kegiatan ini dinamakan dengan online customer review atau serupa dengan bentuk word of mouth (eWOM). Tujuan dari penelitian ini adalah untuk memastikan bagaimana online customer review dan rating toko memengaruhi kecenderungan konsumen untuk melakukan pembelian. Sampel yang diambil sebanyak 100 responden dengan metode non-probability sampling. Pengumpulan data dilakukan dengan mengirimkan kuisioner. Teknis analisis data yang digunakan adalah analisis deskriptif untuk mengolah datanya menggunakan PLS (Partial Least Square). Hasil penelitian ini mengidikasikan bahwa online customer review tidak berpengaruh terhadap minat pembelian produk whitelab di marketplace tokopedia dengan nilai sebesar 0.919, sedangkan rating toko berpengaruh terhadap minat pembelian produk whitelab di marketplace tokopedia dengan nilai sebesar 0.000, untuk original sample masing-masing memiliki pengaruh positif dan signifikasi terhadap minat pembelian produk whitelab di marketplace tokopedia.
Pengaruh Pemasaran Digital Dan Electronic Word Of Mouth (E-WOM) Terhadap Keputusan Pembelian Paket Berlangganan Netflix (Studi Pada Generasi Z Kabupaten Karawang) Ahmad Maulana Yusuf; Citra Savitri; Syifa Pramudita Faddila
Management Studies and Entrepreneurship Journal (MSEJ) Vol. 4 No. 5 (2023): Management Studies and Entrepreneurship Journal (MSEJ)
Publisher : Yayasan Pendidikan Riset dan Pengembangan Intelektual (YRPI)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37385/msej.v4i5.3079

Abstract

Tujuan dari penelitian ini untuk mengetahui pengaruh pemasaran digital dan electronic word of mouth terhadap keputusan pembelian paket berlangganan Netflix pada generasi Z di Karawang. Saat ini layanan streaming Netflix adalah media menonton film dan drama series secara online yang dapat digunakan diberbagai perangakat seperti headphone, laptop, dan lainnya. Berkembanya media sosial membantu Netflix untuk memberikan informasi setiap konten terhadap konsumen. Penelitian ini dilakukan pada pengguna layanan streaming Netflix pada Generasi Z di Kabupaten Karawang menggunakan jenis penelitian kuantitatif deskriptif verifikatif dengan analisis data menggunakan path analisis, jumlah sampel menggunkan rumus Slovin dengan responden sebanyak 200 orang. Metode data probabilitas sampling digunakan untuk pengambilan sampel. Metode pengumpulan data didapat dengan menyebar kuesioner. Hasil penelitian didapat bahwa pemasaran digital dan electronic word of mouth dapat memberikan dampak positif dan signifikan terhadap keputusan pembelian. Hasil pengujian secara simultan menunjukkan bahwa pemasaran digital dan electronic word of mouth secara simultan berpengaruh positif dan signifikan terhadap keputusan pembelian. Maka variabel electronic word of mouth mempunyai dampak terbesar pada keputusan pembelian.    
Strategi Komunikasi Pemasaran Menggunakan Analisis SWOT PT. POS Indonesia Cabang Karawang Muhamad Paisal Aristama; Citra Savitri; Syifa Pramudita Faddila
BUDGETING : Journal of Business, Management and Accounting Vol 5 No 1 (2023): BUDGETING : Journal of Business, Management and Accounting
Publisher : Institut Penelitian Matematika Komputer, Keperawatan, Pendidikan dan Ekonomi (IPM2KPE)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31539/budgeting.v5i1.7193

Abstract

At this time the shipping service provider business is growing so rapidly in Karawang Regency that it is a threat to business competition. PT POS Indonesia Karawang branch must immediately start establishing an accurate marketing communications strategy mix. In order to be able to compete and not be left behind. This study aims to explain and find out the marketing communication strategy at PT POS Indonesia Karawang branch which is appropriate by using SWOT analysis with descriptive quantitative research methods. The research data were obtained from interviews and observations with the Head of Mail, Package and Logistics Business Sales Division and 1 Spv Service and Marketing division at PT POS Indonesia Karawang branch by asking several question points related to the variables Strengths, Weaknesses, Opportunities, Threats. The results of this study obtained the SWOT matrix with an IFAS value of 0.572 and an EFAS of 0.123, where entering into quadrant I supports aggressive strategies, the strategy that must be carried out is market penetration, market growth, market development through promotion development and service innovation as well as carrying out integrated strategies, marketing communication strategies that are in accordance with company conditions are to support aggressive strategies, PT POS Indonesia Karawang branch must start a marketing communication strategy through print media advertising, sales promotion with discounts & cashback, personal selling carried out by each employee, promotion via internet social media such as Facebook, Instagram or all at once Youtube. Keyywords: Factor & Matrix IFAS-EFAS, Marketing communication strategy, SWOT Analysis
Co-Authors Aditdya Bagus Saputra Ahmad Fahri Ahmad Maulana Yusuf Aimmatul Khulwani Cherilya Alfara Natasya Dody Setiawan Ellin Permatasari Enjang Suherman Heny Hendrayati Ina Krissina Yuliani Indra Rukmana Irma Nurul Ulfaida Leo Abdul Azis Lili Adi Wibowo, Lili Adi Muhamad Aditya Nugraha Muhamad Paisal Aristama Muhamad Rafsanjani Muhammad Eza Faisal Muhammad Nuch Ghifffary Herawan Mutiara Febrianti Nafilatul Hikmah Ratih Hurriyati Rayi Pranika Sundamanik Rindiyani Julia Setiasih Rizvia Nur Ramadhania Sulung Adidya Alhabsy Suroso Suroso Suroso Syifa Pramudina Faddila Syifa Pramudita Faddila Syifa Pramudita Faddila Syifa Pramudita Faddila Syifa Pramudita Fadila Syifa Pramudita Fadila Syifa Pramudita Fadilla Tanti Wijayanti Tiara Brescia Putri Tubagus Chandra Saputra Wike Pertiwi Yunita Eka Sari Yustika Aulia Haryanti