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All Journal Cosmogov: Jurnal Ilmu Pemerintahan Kinerja: Jurnal Ekonomi dan Manajemen JURNAL MUQODDIMAH : Jurnal Ilmu Sosial, Politik dan Hummaniora Dinamika : Jurnal Ilmiah Ilmu Administrasi Negara Martabe : Jurnal Pengabdian Kepada Masyarakat NUSANTARA : Jurnal Ilmu Pengetahuan Sosial JAKP (Jurnal Administrasi dan Kebijakan Publik) JISIP: Jurnal Ilmu Sosial dan Pendidikan Kumawula: Jurnal Pengabdian Kepada Masyarakat MIMBAR : Jurnal Penelitian Sosial Dan Politik TRANSFORMASI: Jurnal Manajemen Pemerintahan Jurnal Politikom Indonesiana Jurnal Pemerintahan dan Politik Jurnal Ilmu Pemerintahan Suara Khatulistiwa International Journal of Demos Jurnal Ilmiah Wahana Pendidikan Jurnal Ilmiah Administrasi The Indonesian Journal of Politics and Policy (IJPP) Jurnal Ilmu Politik dan Pemerintahan
Hanny Purnamasari
Ilmu Pemerintahan, Fakultas Ilmu Sosial Dan Ilmu Politik, Universitas Singaperbangsa Karawang
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Social Sciences Other

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KUALITAS PELAYANAN PADA BADAN KESATUAN BANGSA DAN POLITIK KOTA BEKASI Alya Dwi Rahayu; Hanny Purnamasari
Jurnal Ilmu Pemerintahan Suara Khatulistiwa Vol 8 No 1 (2023): Kolaborasi Penyelenggaraan Pemerintahan
Publisher : Institut Pemerintahan Dalam Negeri

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33701/jipsk.v8i1.3174

Abstract

There is often a difference between the two in terms of service quality, which is directly related to how well an organization serves its customers. Due to several deficiencies, the public services provided by the government in this case are not in accordance with the standards set. Service indicators are still more conceptual in nature, and their implementation is still far from expectations, such as Law 25 of 2009 concerning Public Services which has not been fully implemented. This study aims to describe and analyze the data collected in explaining the quality of service at the Bekasi City Kesbangpol Agency, so the researchers used a qualitative descriptive approach. Researchers collect data through interviews, observation and documentation. Primary and secondary data are used in this study. Informants for in-depth interviews with related organizations and people, including the Head of Domestic Politics of the Bekasi City Kesbangpol Agency, Head of Political Education and Democracy Enhancing Sub-Division of the Bekasi City Kesbangpol Agency, and the public who carry out services at the Bekasi City Kesbangpol Agency. Reducing data, presenting data, and verifying or drawing conclusions are all necessary steps in data analysis. The findings of the study show that the Bekasi City Kesbangpol Agency is not able to provide generally satisfactory services. As required by the principle of public service in Article 4 of Law no. 25 of 2009, the Bekasi City Kesbangpol Agency has not pursued indicators such as professionalism, openness, timeliness, provision of facilities and special treatment for vulnerable groups. Keywords: Bekasi City Kesbangpol Agency, Service Quality, Public Service.
Co-Authors Alya Dwi Rahayu Andini, Anggi Nur Anggi Nur Andini Ani Nurdiani Azijah Ani Nurdiani Azijah Ani Nurdiani Azizah Ani Nurdini Azizah Ayu Febridayanti Bayu Aditya Pradana Budi Abdurrakhman Catur Joyo Supeno Chresando Amarosi Dadan Kurniansyah Dewi Noor Azijah Dhea Ajeng Novita Dhea Desita Delistiana Diana Noviyanti Diena Pahlewi Elly Fitriyani Enggi Dwi Riyani Evi Priyanti Evi Priyanti Fathur Rizky Pramudya Febrian Marudut Febriantin, S.IP., M.IPol., Kariena Gili Argenti Gun Gun Gumilar Gun Gun Gumilar Gun Gun Gumilar Hanung Adi Nugroho Hasfirulloh Syaban Bashar Ipan Ipan Ismail Bagus Fauzi korin Rahmi Kusrin Kusrin Kusrin Kusrin Liawati --- Marsingga, Prilla Maulana Habil Hasyim Mochamad Faizal Rizki Mohamad Bintang Ramadhan Muhammad Danang V T Naufal Alip Putra Setiawan Novi Anggraeni Nunu Nurdiana Priyatna Prasetya Angkasa Manggala Putra Priyanti, Evi Rahma Agnia Fauziah Rahman Rahman Raydhiani Tasya Rijwan Munawan Riki Nurjaman Rizky Firdaus Rosi Rahayu Rudyk Nababan Ruslan Nurhasan Sandra Mutiara Pratiwi Septi Nur Rukmawati Septy Tripujianti Silviana Nababan Siska Widianti Motip Siti Qulsum Sopyan Resmana Adiarsa Suratno Suratno Ulya Latifah, Yayu Eka Kustari Yohannes Marulam Nadeak Yulyana, Eka