Claim Missing Document
Check
Articles

Found 2 Documents
Search
Journal : International Journal of Health, Economics, and Social Sciences (IJHESS)

The Effect of Integrated Marketing Communication on Image, Satisfaction and Loyalty of Hotel Guests in Makassar City Fitriana, Fitriana; Kamase, Jeni; Ramlawati, Ramlawati; Rahman, Zainuddin
International Journal of Health, Economics, and Social Sciences (IJHESS) Vol 3, No 2 (2021): April
Publisher : Universitas Muhammadiyah Palu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31934/ijhess.v3i2.1470

Abstract

Research objectives are to examine and analyze the effects of: (1) Integrated marketing communication on image (2) Integrated marketing communication on satisfaction (3) Marketing communication on hotel guest loyalty, (4) Image on loyalty, (5) Satisfaction with loyalty, (6) ) Integrated marketing communication towards loyalty through image, (7) Integrated marketing communication towards loyalty through satisfaction. This research was conducted at a 4-star hotel in Makassar City. The population of this research is hotel guests. The sample is 234 respondents. The research data were analyzed using a structural equation modeling (SEM) program. The results showed that: (1) Integrated marketing communication has a significant influence onThis image shows that marketing communication that is applied directly can improve image (2) Integrated marketing communication has a significant effect on satisfaction, this shows that the higher the integrated marketing communication, the satisfaction will increase as well (3) Integrated marketing communication has a significant effect on loyalty, This shows that there is a good integrated marketing communication that will make hotel guests loyal (4) Image has a significant effect on satisfaction, this shows that image can directly create satisfaction (5) Satisfaction has a significant effect on loyalty, this shows that direct satisfaction can create loyalty (6) Integrated marketing communication has an indirect and significant effect on loyalty through images, this shows that integrated marketing communication can increase loyalty through images. (7) Integrated marketing communication has an indirect and significant effect on loyalty through satisfaction, this shows the higher the integrated marketing communication implemented by the hotel.will create hotel guest loyalty through satisfaction.
The Effect of Integrated Marketing Communication on Image, Satisfaction and Loyalty of Hotel Guests in Makassar City Fitriana Fitriana; Jeni Kamase; Ramlawati Ramlawati; Zainuddin Rahman
International Journal of Health, Economics, and Social Sciences (IJHESS) Vol. 3 No. 2 (2021): April
Publisher : Universitas Muhammadiyah Palu

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.56338/ijhess.v3i2.1470

Abstract

Research objectives are to examine and analyze the effects of: (1) Integrated marketing communication on image (2) Integrated marketing communication on satisfaction (3) Marketing communication on hotel guest loyalty, (4) Image on loyalty, (5) Satisfaction with loyalty, (6) ) Integrated marketing communication towards loyalty through image, (7) Integrated marketing communication towards loyalty through satisfaction. This research was conducted at a 4-star hotel in Makassar City. The population of this research is hotel guests. The sample is 234 respondents. The research data were analyzed using a structural equation modeling (SEM) program. The results showed that: (1) Integrated marketing communication has a significant influence onThis image shows that marketing communication that is applied directly can improve image (2) Integrated marketing communication has a significant effect on satisfaction, this shows that the higher the integrated marketing communication, the satisfaction will increase as well (3) Integrated marketing communication has a significant effect on loyalty, This shows that there is a good integrated marketing communication that will make hotel guests loyal (4) Image has a significant effect on satisfaction, this shows that image can directly create satisfaction (5) Satisfaction has a significant effect on loyalty, this shows that direct satisfaction can create loyalty (6) Integrated marketing communication has an indirect and significant effect on loyalty through images, this shows that integrated marketing communication can increase loyalty through images. (7) Integrated marketing communication has an indirect and significant effect on loyalty through satisfaction, this shows the higher the integrated marketing communication implemented by the hotel.will create hotel guest loyalty through satisfaction.
Co-Authors A. Muflihunna, A. A. Nurfiana Haz Achmad Gani Achmad Zulkarnaen Zaenal Ackhriansyah Ahmad Gani Agung Ahmad Gani Akmar, Muh. Alamsyah Aminuddin Aminuddin Amir Mahmud Anas Djamareng Andi Baso Toto Andi Hamdayana Asmar Andi Irmawati Yusuf Andi Muhammad Sahrul Aris Afriliandi Aryati Arfah Asdar, Muh. Bahar Sinring Baharuddin Semmaila Baharuddin, Megawaty Ceskakusumadewi Basri Modding Dahlia Baharuddin Evi Nurhidayat Fadliah Nasaruddin Fitriana Fitriana Fitriani Mandung Hartina Beddu Hasbi Hasbi Haslindah Haslindah Huriati, Huriati Ilham Labbase Irham Hasyim Jamal Bijang Julungan Sinaga Junaid, Asriani karunia, Erick M Ikhsan Akbar Abdullah M. Mapparenta Maskur Maskur Maskur Maskur Maskur Moh Zulkifli Murfat Muh Nur Muh. Akmar Muh. Arif Muh. Asdar Muhammad Nasir Muhammad Riadi Muhammad Sajidan Muhammad Tafsir Muhlis Hakim Multazam Multazam Mursalim Laekkeng Mursalim Laekkeng Nirwan Nurdin Nirwana Dunda Nirwana Sampara Nurafni Baturante Nurhayati Asis Pratiwi Juniar A. G Rahmawati, Rahmawati Ramlawati Ramlawati Ramlawati Ramlawati Ratih Suwanti Ratna Dewi Reskiani Reskiani Roslina Alam Rutfiah Mangun Sahariati Sahariati Sajidan, Muhammad Salim Basalamah Salmiah Syurya Serlin Serang Serlin serang Shalahuddin, Shalahuddin St. Asma Ul Husna Syah St.Sukmawati S. Suaib, Suaib Sudirman Sappara Sukmawati Surachmanuddin Surachmanuddin Suriyanti Suriyanti Suriyanti Suriyanti Suryanti Suryanti Syahran Syahran Syahran, Syahran Syahrir Mallongi Syahrir Pawerangi Syamsu Nujum Tenriwaru, T. Werang, Nikolaus Likuwatan Yoga Yuniadi Zainuddin Rahman