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Journal : AKADEMIK: Jurnal Mahasiswa Ekonomi

Application of Service Standards in the Management of Certificates of Good Attitude and Driver's License at the West Nusa Tenggara Police Office Abdul Razak
AKADEMIK: Jurnal Mahasiswa Ekonomi & Bisnis Vol. 3 No. 1 (2023): AKADEMIK: Jurnal Mahasiswa Ekonomi & Bisnis
Publisher : Perhimpunan Sarjana Ekonomi dan Bisnis

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.37481/jmeb.v3i1.561

Abstract

The Republic of Indonesia Police are currently improving themselves to gain public sympathy, one of which is by providing satisfactory service. This is a concrete step by the police in creating a humane and friendly police force. In addition, providing excellent service to the community in the form of administrative services with good behavior and driving licenses is one proof of the good performance of the Indonesian police, thereby increasing public confidence in the role of the police in society. Based on this explanation, this research was conducted to see the performance of police services in the city of Mataram, Lombok, West Nusa Tenggara. To achieve this goal, the scientific method is used in the form of descriptive quantitative testing by presenting natural/as-is respondents' responses. The research informants were people who made documents of good behavior and driving licenses at the Mataram city police office during the period January - August 2022. The number of correspondents involved in this study were 400 people, who were taken at simple random. Based on the survey results, information was obtained that the community was satisfied with the services provided by the Mataram city police for the management of good behavior certificates and driving licenses. The community feels that the services provided are in accordance with procedures, on time, and the attitude of the service staff is friendly.
Co-Authors Agatha Sella Angraeni Anita Harliany Annajmi Sakinah Apriyanto, Mulono Ardiah Juita Arista Dwi Utami Arshal Zairuby Harahap Asraf Asraf Atifah, Yusni Aulia Agustin Auzar ' Aziz Djamal Buhairah ' Charlina Charlina Christine Pasaribu Cici Nurfauzianah Has Debby Ismi Cendrawardani Depi Lestari Desra Fitria Erita Dewi Arisanti Dudung Burhanudin Dudung Burhaudin Dwi Hilda Putri Dwi Zulkifar Mulyadi Elmustian Elmustian Elmustian Rahman Eri Barlian FANI DEFRINA Faris Budiman Annas Festiyed Fitra Arya Dwi Nugraha Frinsis Warmansyah Grace Agustina Gusti Revilla Hadi Rumadi Helly Nur Winarsih Hendri Hendri Hermandra Hermandra Indah Anggraini Indah Fitriani Intan Kemuning Ishaq Ishaq Ishaq, Ishaq Iswandi Umar Joni Hidayat Kalsum, Ummy Keiko Kasy Billah Keiko Kasy Billah Lismomon Nata Lufri Lufri M. Nur Mustafa M.Nur Mustafa Makkulau, Andi Runis * Mangatur Sinaga Melviana Lubis Mona Lisa Muawanah Muawanah Muh Nur Muhyiatul Fadilah Mulyati, Yeti Murni Murni Nirmayani Nirmayani Nova Dwi Yana Novryanti Rahayu Novy Setiowati Nur Aisyah Nur Aulya Ulfa Nur Qadri Rasyid Nursal Hakim Nurul Resky Puja Nur Ayu Putra, Erik Nanda Rahmatia Rahmatia Ramadhan Sumarmin Ramadi Ramadi Rani Selvia Rapika Sundari Rijal Satria Rindi Santika Amri Ririn Septiana Risanti Amelin Santi Asti Reni Sarah Kusumawati Septyanti, Elvrin Siagian, Gunaria Siska Deswita Skunda Diliarosta Sri Wahyuni Syafrial ' Syafrial Syafrial Syihabuddin Syihabuddin Tania Kasanty Guntari Tomi Apra Santosa Tomi Apra Santosa Umi Wahyuningsih Violita Violita Vismania S. Damaianti, Vismania S. Winarti ' Yerimadesi Yerimadesi Yulita Puji Lestari Yuni Ahda Yuni Audina Zuhratul Mardiyah Amir Amir Zulyusri Zulyusri