Article Per Year (5 Year)
p-Index From 2019 - 2024
4.23
P-Index
This Author published in this journals
All Journal International Journal of Public Health Science (IJPHS) JURNAL EMBA : JURNAL RISET EKONOMI, MANAJEMEN, BISNIS DAN AKUNTANSI Jurnal Bahana Manajemen Pendidikan Jurnal Kebijakan Kesehatan Indonesia Jurnal Kesehatan Masyarakat Jurnal Kesehatan Masyarakat Andalas (Andalas Journal of Public Health) Jurnal Kesehatan Andalas Jurnal Keperawatan Silampari Window of Health : Jurnal Kesehatan JURNAL PHOTON Jurnal Ekonomi Kesehatan Indonesia Manuju : Malahayati Nursing Journal Care : Jurnal Ilmiah Ilmu Kesehatan Diklat Review : Jurnal manajemen pendidikan dan pelatihan AVICENNA Jurnal Pengabdian Masyarakat Bumi Raflesia Jurnal Pengabdian Masyarakat IPTEKS Aksara: Jurnal Ilmu Pendidikan Nonformal Jurnal Vokasi Keperawatan (JVK) Jurnal Aisyah : Jurnal Ilmu Kesehatan Jurnal Kesmas Asclepius Indian Journal of Forensic Medicine & Toxicology Jurnal Kebidanan Basurek MAHESA : Malahayati Health Student Journal Jurnal Pengabdian Masyarakat (ABDIRA) Jurnal of Community Health Development (JCHD) Jurnal Pengabdian Kesehatan Keperawatan
Yandrizal Yandrizal
Fakuktas Ilmu Kesehatan Universitas Muhammadiyah Bengkulu, Indonesia
Religion Aerospace Engineering Agriculture, Biological Sciences & Forestry Humanities Biochemistry, Genetics & Molecular Biology Chemistry Computer Science & IT Decision Sciences, Operations Research & Management Dentistry Economics, Econometrics & Finance Education Environmental Science Health Professions Immunology & microbiology Languange, Linguistic, Communication & Media Medicine & Pharmacology Neuroscience Nursing Physics Public Health Social Sciences Veterinary Other

Published : 40 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 1 Documents
Search
Journal : Jurnal Aisyah : Jurnal Ilmu Kesehatan

 1 
Service Quality, Satisfaction and Patient Loyalty in Public Health Center of Bengkulu Febriawati, Henni; Yandrizal, Yandrizal; Angraini, Wulan
Jurnal Aisyah : Jurnal Ilmu Kesehatan Vol 7, No 1: March, 2022
Publisher : Universitas Aisyah Pringsewu

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (714.464 KB) | DOI: 10.30604/jika.v7i1.757

Abstract

Loyalty services by patients depend on the quality of service received. Therefore, quality is the main competitive advantage and is an important aspect of a health service. In Bengkulu City, there were 156,854 people with a total contact rate of 15,726 (10.06%) with sick visits of 13,068 (8.33%) and healthy visits of 2,658 (1.69%). The high number of sick visits requires quality individual health services. The research design used was exploratory with a cross-sectional observational approach with hypothesis testing.  And then to determine the relationship between the quality of curative services, quantitative methods, and qualitative methods, to determine the role of management in improving the quality of health services on patient satisfaction and customer loyalty in community health centre services. The results showed a significant relationship between the quality of health services and patient satisfaction and patient satisfaction with the customer loyalty to the community health centre in Bengkulu City (p = 0.001). Analysis of management improvements to improve the quality of achieving the health centre's indicator targets includes planning. So every three months, to discuss any problems in the implementation of each program, monitoring the assessment and evaluation of the implementation of activities at the community health centre carried out internally and externally. The services provided are good because the community health centre officers carry out efforts in service quality, especially in terms of the dimensions of empathy and physical evidence. Nevertheless, the community health centre should continue to improve service performance to meet the wishes and needs of patients with continuous and programmed efforts.Abstrak: ualitas pelayanan merupakan keunggulan bersaing yang utama dan perlu disadari bahwa kepuasan pasien merupakan aspek penting dalam suatu pelayanan kesehatan. Jika pelayanan yang diperolah memenuhi harapan pasien maka akan memunculkan minat memanfaatkan kembali penyedia pelayanan kesehatan tersebut. Di Kota Bengkulu terdapat sebanyak 156.854 jiwa dengan jumlah kontak rate 15.726 (10,06%) dengan kunjungan sakit sebanyak 13.068 (8,33%) dan kunjungan sehat 2.658 (1,69%). Masih tinggi angka kunjungan sakit menuntut pelayanan kesehatan perseorangan yang bermutu. Desain penelitian yang digunakan adalah eksploratori dengan pendekatan observasional Cross Sectional untuk metode kuantitatif dengan uji hipotesis dan metode kuantitaf  untuk mengetahui peran manajemen dalam peningkatan mutu pelayanan kesehatan terhadap kepusasan pasien dan kepuasan pasien terhadap minat memanfaatkan kembali puskesmas. Hasil penelitian menunjukan terdapat hubungan yang signifikan mutu pelayanan kesehatan terhadap kepusasan pasien dan kepuasan pasien terhadap minat memanfaatkan kembali puskesmas di Kota Bengkulu (p=0,001). Hasil penelitian kualitatif menunjukan pelayanan yang diberikan sudah baik karena petugas puskesmas menjalankan upaya demensi kualitas pelayanan terutama dari segi dimensi empati dan bukti fisik. Meskipun demikian, sebaiknya pihak puskesmas harus terus melakukan pembenahan untuk meningkatkan kinerja pelayanan guna memenuhi keinginan dan kebutuhan pasien dengan upaya secara kontinyu dan terprogram.
Co-Authors Afrizal Afrizal Agus Ramon ahmad rizal Andri Sartika Angraini, Wulan Arie Krisnasary Asih Dewi Setyawati Betri Anita Betri Anita Anita Betri Anita, Betri Bintang Agustina Pratiwi Busjra Busjra darwis darwis, darwis Demsa Simbolon Desri Suryani Desri Suryani DEWI APRILIA NINGSIH. I Dirhan Dirhan Eko Rahman Setiawan Ekowati Rahajeng Eliana Eliana EVA OKTAVIDIATI, EVA Fatsiwi Nunik Andari Ferasinta Ferasinta Hardisman Hardisman Heldi Saputra Hendarin Hendarin Henni Febriawati Henni Febriawati Henni Febriawati, Henni Husin, Hasan Jon Hendri Nurdan Juli Andri Larra Fredrika Lina Lisnawati M. Bagus Andrianto Melinda Noer Meta Irwanda Muhamad Faozi Kurniawan Nopia Wati Nopia Wati Novebri Novebri Nur Elly Nur Indrawati Lipoeto Nurhayati Nurhayati Oktarianita Oktarianita Oktarianita, Oktarianita P.A Kodrat Pramudho Padila Padila Refli Surya Barkara Rifa’i Rifa’i Rifma Rifma Rizanda Machmud Rohman Azzam Sarkawi Sarkawi Selpa Putri Utami Selvia Novitasari Susilawati Susilawati Susilo Wulan Syahril Syahril Wenti Dewentri Wulan Angraini Yanti, Lussyefrida Yanuarti, Riska Yulia Afriza