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STRATEGI PENJUALAN PEDAGANG PASAR MODERN BERBASIS CUSTOME DATA MINING Hastuti Naibaho; Yohanes Totok Suyoto; Dion Dewa Barata
Jurnal Terapan Abdimas Vol 5, No 1 (2020)
Publisher : UNIVERSITAS PGRI MADIUN

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.25273/jta.v5i1.4479

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Abstract. Business competition between merchant in the modern market which is is getting tighter needs effective marketing strategies. An effective sales strategy can be arranged based on the knowledge of consumers. The increasingly competitive business environment that causes businesses must continue to provide the best service to customers for the development and success of trading businesses in the present and who will date. This problem can be addressed properly if you have accurate information about customers. Accurate information about these consumers can be obtained through customer data collection methods that is called customer data mining. Customer data mining is a method of finding consumer data which includes various kinds of aspects ranging from characteristics to the way consumers purchase. Using the instrument questionnaire, this research is a consumer survey. This paper is a brief report on the results of consumer data excavation, analysis of the results of statistical data based on the results of consumer data processing, and formulation of recommendations regarding promotion and sales strategies for merchant in the modern marketAbstrak. Persaingan bisnis antar pedagang yang semakin ketat menuntut pedagang manciptakan strategi penjualan yang efektif. Strategi penjualan yang efektif dapat disusun berdasarkan pengetahuan tetang perilaku konsumen. Lingkungan bisnis yang semakin kompetitif menyebabkan pelaku usaha harus terus berupaya memberikan pelayanan terbaik kepada konsumen demi perkembangan dan kelangsungan usaha dagang di masa sekarang dan yang akan dating. Masalah ini dapat diatasi dengan baik jika pedagang mempunyai informasi akurat mengenai perilaku konsumen. Informasi akurat mengenai perilaku konsumen tersebut dapat diperoleh melalui metode pengalian data konsumen (customer data mining). Customer data mining merupakan metode mencari data konsumen yang mencakup berbagai macam aspek mulai dari karakteristik sampai dengan perilaku pembelian yang dilakukan konsumen. Menggunakan instrumen kuesioner, penelitian ini merupakan seuatu survei konsumen. Tulisan ini merupakan merupakan laporan singkat mengenai hasil penggalian data konsumen, analisis hasil data statistik berdasarkan hasil pengolahan data konsumen, dan rumusan rekomendasi mengenai strategi promosi dan penjualan bagi pedagang pasar modern. 
The Role Of Promotion In Mediation Of Lifestyle And Product Quality On Buying Interest Yamaha NMAX Motorcycles Dede Suleman; Yohanes Totok Suyoto; Zahra Zahra; Imelda Sari; Amin Setio Lestiningsih; Resti Yulistria; Indria Widyastuti; Raden Ati Haryati
International Journal of Social and Management Studies Vol. 3 No. 2 (2022): April 2022
Publisher : IJOSMAS

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (467.475 KB) | DOI: 10.5555/ijosmas.v3i2.178

Abstract

The purpose of this study was to examine and analyze the effect of lifestyle and product quality on interest in buying Yamaha NMAX motorcycles with promotion as a mediating variable. Data were collected through questionnaires to 55 respondents who owned Yamaha NMAX motorcycles in Jakarta, data collection used purposive sampling technique. The collected data is processed by using the Structural Equation Model (SEM) analysis method with the SmartPLS 3.0 software tool. The results show that lifestyle has a significant effect on promotion and buying interest, product quality has a significant effect on promotion and buying interest, promotion does not significantly affect buying interest, promotion is not a good mediating variable on buying interest.
EFFECT OF WORK ENVIRONMENT AND EMPLOYEE ENGAGEMENT ON JOB PERFORMANCE OF PUBLIC RELATION STAFF IN LUXURY HOTELS IN JAKARTA Yohanes Totok Suyoto; Yosaphat Danis Murtiharso
International Journal of Organizational Business Excellence Vol. 2 No. 2 (2019): December 2019
Publisher : Bina Nusantara University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.21512/ijobex.v2i2.7135

Abstract

The aim of this study is to examine the relationship between working environment and employee engagement toward job performance of the employees of public relation (PR) staff in five-star hotels in province of Jakarta, Indonesia. From a preliminary survey of 100 customers to measure customers' perceptions of the performance indicatedthat 34% of respondents rated the performance of those employees in the is still poor and needs to be improved. This research using structural equation modeling as an analysis tools. Observed variables are work environment (6 indicators) and employee engagement (34 indicators) as exogeneous variable and job performance (15 indicators) as endogenous variable. The structural model analysis that measure the effect of work environment on job performanceshowedt value and regression coefficient are 4.78 and 0.64 respectively. Analysis result of the effect of employee engagement on job performance, obtained t value and regression coefficient are 5.39 and 0.75 respectively. The R² value of 0.565 shows how work environment and employee engagement can play a positive and significant role together to improve job performance of PR staff of five stars hotelsin province of Jakarta, Indonesia.
Analisis Pengaruh Store Atmosphere dan Service Quality Terhadap Brand Preference (Studi Kasus Pelanggan Gerai Ritel Kopi di DKI Jakarta) Aisyah Solehati; Fahrina Mustafa; Eka Hendrayani; Kiki Setyawati; Iwan Henri Kusnadi; Yohanes Totok Suyoto; Magdalena; Hendy Tannady
Jurnal Kewarganegaraan Vol 6 No 2 (2022): September 2022
Publisher : UNIVERSITAS PGRI YOGYAKARTA

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (192.837 KB) | DOI: 10.31316/jk.v6i2.2607

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Abstrak Penelitian ini bertujuan untuk mengetahui pengaruh kualitas layanan dan store atmosphere terhadap brand preference Bangi Kopitiam Kelapa Gading. Jenis penelitian ini menggunakan metode kuantitatif yang diolah menggunakan SPSS versi 20. Pengambilan data pada penelitian ini menggunakan metode non-probability sampling dengan penyebaran kuisioner sebagai alat untuk pengambilan data. Penelitian ini menggunakan 135 responden dengan kriteria mengetahui serta mengkonsumsi Bangi Koptiam Kelapa Gading. Hasil dari uji hipotesis menunjukan bahwa variabel kualitas layanan berpengaruh terhadap brand preference dengan nilai signifikan 0,00 < 0,05, variabel store atmosphere berpengaruh terhadap brand preference dengan nilai signifikan 0,00 < 0,05, serta variabel kualitas layanan dan store atmosphere secara bersama-sama berpengaruh terhadap minat beli dengan nilaifhitung > ftabel atau 50,725 >3,06. Kata Kunci: Kualitas Layanan, Store Atmosphere, Brand Preference
Pengaruh Kualitas Pelayanan dan Harga Terhadap Kepuasan Pelanggan First Media di Pondok Aren Tangerang Selatan Hendy Tannady; Yohanes Totok Suyoto; Edi Purwanto; Adhika Ibnu Anugrah
Jurnal Kewarganegaraan Vol 6 No 2 (2022): September 2022
Publisher : UNIVERSITAS PGRI YOGYAKARTA

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (298.306 KB) | DOI: 10.31316/jk.v6i2.3602

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AbstrakKepuasan pelanggan sangat penting untuk diperhatikan bagi perusahaan First Media, karena dari kepuasan pelanggan tersebut berarti First Media telah berhasil dalam menjual produk dan jasanya kepada pelanggan sehingga akan meningkatkan pada sumber pendapatan masa depan. Menurunnya pelanggan First Media pada 5 tahun terakhir ini, salah satunya adalah karena kurangnya rasa kepuasan dalam menggunakan layanan internet First Media yang disebabkan beberapa faktor antara lain kualitas pelayanan dan harga. Penelitian ini ditujukan untuk mengetahui pengaruh kualitas pelayanan dan harga terhadap kepuasan pelanggan dan mengetahui seberapa besar pengaruh tersebut. Metode penelitian yang digunakan adalah kuantitatif, dengan pengumpulan data melalui kuesioner. Teknik analisis data yang digunakan adalah regresi linier berganda yang diolah dengan bantuan software SPSS versi 26. Hasil penelitian menunjukkan bahwa kualitas pelayanan memiliki pengaruh positif terhadap kepuasan pelanggan secara parsial dengan nilai sig. 0,000 lebih kecil dari 0,05 dan thitung sebesar 14,654 lebih besar dari nilai ttabel yaitu 1.651972. Harga memiliki pengaruh negative terhadap kepuasan pelanggan secara parsial dengan nilai sig. 0,356 lebih besar dari 0,05 dan thitung sebesar 0,925 lebih kecil dari nilai ttabel yaitu 1,651972. Kualitas pelayanan dan harga memiliki pengaruh positif secara simultan terhadap kepuasan pelanggan dengan nilai sig 0,000 lebih kecil dari 0.05 dan nilai fhitung sebesar 471,237 lebih besar dari ftabel yaitu sebesar 3,04. Hasil dari koefisien determinasi sebesar 0,815, maka dapat disimpulkan bahwa kualitas pelayanan dan harga berpengaruh positif dan signifikan terhadap kepuasan pelanggan First media di Pondok Aren Tangerang Selatan sebesar 81,5%.Kata Kunci: Kepuasan Pelanggan, Harga, Kualitas Pelayanan, Pelanggan AbstractCustomer satisfaction is very important to pay attention to for First Media companies, because from customer satisfaction it means that First Media has succeeded in selling its products and services to customers so that it will increase on future sources of income. The decline in First Media customers in the last 5 years, one of which is due to the lack of satisfaction in using First Media internet services which is caused by several factors including service quality and price. This research is aimed at determining the effect of service quality and price on customer satisfaction and knowing how much influence it has. The research method used is quantitative, with data collection through questionnaires. The data analysis technique used is multiple linear regression which is processed with the help of SPSS software version 26. The results showed that the quality of service has a positive influence on customer satisfaction partially with the sig value. 0.000 is smaller than 0.05 and the calculation of 14.654 is greater than the ttable value of 1.651972. Price has a negative influence on customer satisfaction partially with the sig value. 0.356 is greater than 0.05 and the calculation of 0.925 is smaller than the ttable value of 1.651972. Service quality and price have a simultaneous positive influence on customer satisfaction with a sig value of 0.000 less than 0.05 and a calculated value of 471.237 greater than the ftabel of 3.04. As a result of the coefficient of determination of 0.815, it can be concluded that the quality of service and price have a positive and significant effect on customer satisfaction of First media in Pondok Aren South Tangerang by 81.5%.Keywords: Customer Satisfaction, Price, Quality of Service, Customer
Peran Literasi Keuangan dan Karakteristik Kepribadian Terhadap Keputusan Investasi Gen-Z di Provinsi DKI Jakarta dengan Persespi Risiko Sebagai Variabel Intervening Hendy Tannady; Darwin Damanik; Arniwita Sy; Iqra Wiarta; Tanti Widia Nurdiani; Retnoning Ambarwati; Joseph M.J. Renwarin; Yohanes Totok Suyoto
Jurnal Kewarganegaraan Vol 6 No 3 (2022): October 2022
Publisher : UNIVERSITAS PGRI YOGYAKARTA

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (390.263 KB) | DOI: 10.31316/jk.v6i3.3832

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AbstrakPenelitian ini menjelaskan mengenai pengaruh literasi keuangan dan karakteristik kepribadian terhadap persepsi risiko dan dampaknya pada keputusan investasi generasi Z di Jakarta. Penelitian ini merupakan penelitian kuantitatif dan menggunakan metode survei dengan menggunakan kuesioner kepada responden. Kuesioner disebarkan melalui google form kepada 188 responden yang kemudian dianalisis dengan menggunakan SPSS versi 22.0. Teknik sampling yang digunakan adalah purposive sampling. Kesimpulan dari hasil uji hipotesis (uji t) bahwa literasi keuangan, conscientiousness, dan neuroticism berpengaruh terhadap persepsi risiko Gen- Z di Jakarta. Openness, agreeableness, dan extraversion tidak berpenagruh terhadap persepsi risiko. Selanjutnya, literasi keuangan, openness to new experience, extraversion, dan persepsi risiko berpengaruh terhadap keputusan investasi Gen-Z di Jakarta. Sedangkan conscientiousness, agreeableness, dan neuroticism tidak berpengaruh terhadap keputusan investasi.Kata Kunci: Literasi Keuangan, Kepribadian, Persepsi Risiko, Keputusan Investasi AbstractThis study aims to determine the effect of financial literacy and personality traits on risk perception and its effect on investment decisions of Generation Z in Jakarta. This study is a quantitative research and used survey method to gain the data. The data was obtained by using questionnaires. Questionnaire was distributed by Google form to 188 respondents and analyzed by using SPSS 22.0 version. Purposive sampling was implemented as sampling technique. The result from the t-test (hypothesis testing) shows that financial literacy, conscientiousness and neuroticism affect on risk perception of Gen-Z in Jakarta. Openness, agreeablenss and extraversion do not affect risk perception. While, financial literacy, openness to new experience, extraversion, and risk perception effect the investment decisions of Gen-Z in Jakarta. Moreover, conscientiousness, agreeableness, and neuroticism do not affect investment decision.Keywords: Financial Literacy, Personality Traits, Risk Perception, Investment Decision
Peran Promosi, Eco Friendly Packaging dan Harga dalam Mempengaruhi Keputusan Pembelian Pelanggan Produk Ritel Kopi Susu Budi Harto; Poniah Juliawati; Andina Dwijayanti; Tanti Widia Nurdiani; Yohanes Totok Suyoto; Joko Ariawan; Magdalena Magdalena; Hendy Tannady
Jurnal Kewarganegaraan Vol 6 No 3 (2022): October 2022
Publisher : UNIVERSITAS PGRI YOGYAKARTA

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (231.117 KB) | DOI: 10.31316/jk.v6i3.3912

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AbstrakPenelitian ini bertujuan untuk mengetahui pengaruh eco-friendly packaging, promosi dan harga terhadap keputusan pembelian konsumen Stuja Coffee di Cipete. Penelitian ini menggunakan metode kuantitatif, peneliti memperoleh data kuantitatif dari penyebaran kuesioner menggunakan Google Forms. Hasil penelitian ini dianalisis menggunakan program SPSS Statistik Sampel yang digunakan dalam penelitian ini sebanyak 180 responden yang berdomisili di Jabodetabek dengan ketentuan mengetahui dan pernah membeli produk Stuja Coffee, penelitian ini menggunakan teknik non-probability sampling dan purpose sampling. Hasil penelitian ini menunjukan bahwa eco-friendly packaging, promosi dan harga dapat mempengaruhi keputusan pembelian.Kata Kunci: Packaging, Promosi, Harga, Keputusan Pembelian.
Peran Motivasi Ekstrinsik dan Pelatihan Digital Marketing dalam Meningkatkan Kinerja Pelaku UMKM di Belitung Timur Iwan Henri Kusnadi; Aep Saefullah; Diah Afrianti Rahayu; Wheny Khristianto; Hendy Tannady; Primadi Candra Susanto; Magdalena Magdalena; Yohanes Totok Suyoto
Jurnal Kewarganegaraan Vol 6 No 2 (2022): September 2022
Publisher : UNIVERSITAS PGRI YOGYAKARTA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31316/jk.v6i2.4061

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AbstrakPenelitian ini memiliki tujuan untuk mengetahui pengaruh pelatihan digital marketing dan motivasi ekstrinsik terhadap kinerja. Penelitian ini menggunakan pendekatan kuantitatif. Penelitian ini dilakukan dengan unit analisis Paguyuban UMKM Jasijuka Sejahtera, dengan populasi sebanyak 32 orang. Metode sampling yang digunakan adalah Non-Probability sampling dengan jenis sampel jenuh, sampling dengan jumlah sebanyak 32 responden, dengan teknik pengumoulan data adalah kuesioner. Metode pengolahand ata menggunakan analisis regresi linear berganda menggunakan SPSS versi 23. Hasil penelitian ini menyimpulkan bahwa terdapat pengaruh tidak signifikan pelatihan digital marketing terhadap kinerja, terdapat pengaruh positif dan signifikan antara motivasi ekstrinsik terhadap kinerja dan secara simultan pelatihan digital marketing dan motivasi ekstrinsik terhadap kinerja.Kata Kunci: Pelatihan Digital Marketing, Motivasi Ekstrinsik, Kinerja, Usaha Mikro Kecil &Menengah
Analysis of the Role of Marketing Mix and Brand Equity on Customer Satisfaction Dining Places Hendy Tannady; Yohanes Totok Suyoto; Magdalena
Formosa Journal of Sustainable Research Vol. 1 No. 6 (2022): November 2022
Publisher : PT FORMOSA CENDEKIA GLOBAL

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55927/fjsr.v1i6.1774

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This study aims to determine the effect of brand equity and marketing mix on consumer satisfaction Demie Bakmie (Como Park). This study uses a quantitative method with purposive sampling, namely consumers who have visited Demie Bakmie (Como Park) as many as 175 respondents. The results showed that brand equity has an effect on consumer satisfaction and the marketing mix has an effect on consumer satisfaction. In addition, both brand equity and the marketing mix jointly influence consumer satisfaction.
Analysis of the Influence of Brand Image and Store Atmosphere on Consumer Purchasing Decisions at Coffee Shops in Jakarta Hendy Tannady; Yohanes Totok Suyoto; Magdalena
Formosa Journal of Sustainable Research Vol. 1 No. 6 (2022): November 2022
Publisher : PT FORMOSA CENDEKIA GLOBAL

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.55927/fjsr.v1i6.1775

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This research was conducted to analyze the most influential factors on purchasing decisions at Stuja coffee shop. The factors that will be examined are the atmosphere of the store and brand image which are felt to contribute quite a bit in making purchasing decisions by consumers. This study uses sample data from 200 respondents who have purchased coffee at Stuja Kopi Jakarta throughout 2022. The results of this study indicate that store convenience and brand image are the factors that most influence purchasing decisions. Easy information discovery can make consumers more familiar with the coffee products offered so that the decision to buy coffee products at Stuja Kopi Jakarta is even greater