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All Journal Jurnal Kedokteran Syiah Kuala Jurnal Kreatif Tadulako Online Jurnal Adabiyah Rekayasa Sipil Medula SIGMA: Jurnal Pendidikan Matematika JOURNAL OF EDUCATION SCIENCE JURNAL SIPIL SAINS Teras Jurnal AKSIOLOGIYA : Jurnal Pengabdian Kepada Masyarakat Jurnal Pendidikan : Riset dan Konseptual Edukasi Islami: Jurnal Pendidikan Islam Jurnal Ilmiah Mahasiswa Kedokteran Medisia JURNAL EDUCATION AND DEVELOPMENT Journal of Science and Engineering Jurnal Pendidikan Fisika dan Teknologi INTEK: Jurnal Penelitian JITPI : Jurnal Ilmu Dan Teknologi Peternakan Indonesia (Indonesian Journal of Animal Science and Technology) Menara Ilmu Indonesian Journal of Clinical Pathology and Medical Laboratory (IJCPML) Buletin Jalanidhitah Sarva Jivitam Proceedings of International Conference on Multidiciplinary Research CLAPEYRON: Jurnal Ilmiah Teknik Sipil JURNAL MUARA PENDIDIKAN Jurnal Mosfet SEUNEUBOK LADA: Jurnal ilmu-ilmu Sejarah, Sosial, Budaya dan Kependidikan E-JRM JAKADIKSI: JURNAL VOKASI Jurnal Pengabdian Khairun
Imran Imran
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Journal : Menara Ilmu

 1 
ANALISIS PELAYANAN PASIEN RAWAT JALAN PADA RUMAH SAKIT UMUM DAERAH KABUPATEN SIAK - SRI INDRAPURA Imran Imran
Menara Ilmu Vol 13, No 6 (2019): Vol. XIII No. 6 April 2019
Publisher : LPPM Universitas Muhammadiyah Sumatera Barat

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33559/mi.v13i6.1408

Abstract

The Regional General Hospital of Siak Sri Indapura Regency as an institution engaged in the field of health services, must always pay attention and provide the best service for its patients. Services provided can be viewed in terms of service time, accuracy, politeness, and friendliness in providing service, responsibility, completeness, ease of service, variety of services, personal service, comfort in obtaining services and supporting attributes of services provided by the home sick. All these aspects are the main focus of the duties of each employee. Although the expected target is almost reached, for the Regional General Hospital of Siak Sri Indapura Regency, there is no escape from the disappointment or dissatisfaction with the services provided to outpatients. Dissatisfaction felt by outpatients is related to examination appointments that are not fixed according to schedule, diagnoses that are felt to be inaccurate, long waits, employees (nurses) who do not listen to complaints and patients, knowledge, skills that are still felt are still not adequate, and lack of patience in dealing with patients who seek treatment. The problem in this study is what factors influence outpatient services at the Regional General Hospital of Siak Sri Indrapura Regency. The research method used in this study is a descriptive method using qualitative data analysis, as well as data analysis by connecting between the theory and the problem under study.Results of the study were obtained: Factors influencing outpatient patients at the Regional General Hospital of Siak Sri Indrapura Regency were direct evidence, reliability, responsiveness, assurance and empathy. Direct evidence, namely tangible evidence provided in services and facilities available to patients, facilities provided include waiting rooms and equipment that are still incomplete or poorly provided. Reliability, namely the ability to provide promised services promptly, accurately and satisfactorily. In this case the appointment is not as scheduled to the patient, because patients are more likely to wait for the doctor to come for treatment. Responsiveness, namely the desire of staff and employees to help customers and provide responsive service. In this case, although it is easily accessible, the system waiting for service is still felt to be less than optimal for patients. Guarantees, which are guarantees given to patients to provide trust in the services available to patients. Empathy, is a strong sense of caring for the condition or condition of the patient, thus giving the patient a sense of security and calm. Empathy given to patients in the form of knowing patients even though not as a whole, because of the large number of patients so that they cannot be recognized carefully by health workers in the hospital and are always patient in facing patients' complaints Keywords : Tangible (Direct Evidence), Reliability, Responsiveness, Assurance and Empathy
Model Pengembangan Kelembagaan Pasar Gambir Melalui Penguatan Aspek-Aspek Modal Sosial Wedy Nasrul; Muhamad Reza; Imran Imran
Menara Ilmu : Jurnal Penelitian dan Kajian Ilmiah Vol 17, No 2 (2023): Vol 17 No. 02 JULI 2023
Publisher : LPPM Universitas Muhammadiyah Sumatera Barat

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31869/mi.v17i2.4584

Abstract

Modal sosial sebagai bagian dari kehidupan sosial seperti jaringan, norma, dan kepercayaan yang mendorong partisipan bertindak bersama secara lebih efektif untuk mencapai tujuan-tujuan bersama. Aspek modal sosial tidak banyak dibahas dalam aktivitas ekonomi. Namun kenyataan aspek-aspek modal sosial terlihat dan berperan dalam aktifitas ekonomi. Peneltian bertujuan untuk melihat peran modal sosial serta dampak pada kelembagaan pasar pertanian gambir. Seterusnya dirancang model penguatan dan pengembangan kelembagaan pasar gambir melalui pengutanan aspek modal sosial. Penelitian ini mengunakan pendekatan kualitatif. Hasil penelitian menunjukan Aspek modal sosial yang terbangun (kepercayaan, jaringan, norma dan sangksi) berjalan baik dan memiliki dampak positif untuk keberlajutan usaha tani gambir. Namun juga memiliki dampak negatif dan sering merugikan petani. Aspek kepercayaan dalam mendapatkan pinjaman namun menimbulkan keterikatan (patron-klien) antara petani dan pengumpul. Aspek jaringan memudahkan dalam penjualan produk di tingkat lokal namun sulit untuk jaringan tingkat nasional dan internasional. Aspek norma dan sanksi tidak berjalan efektif dan sering dibiarkan terhadap mutu produk dimanfaatkan pengumpul untuk penekanan harga. Model penguatan dan pengembangan kelembagaan pasar gambir dilakukan melalui integrasi aspek-aspek modal sosial. Integrasi aspek-aspek modal sosial kepercayaan norma dan sanksi yang menghasilkan aksi kolektif. Bentuk-bentuk aksi kolektif seperti peningkatan mutu gambir, tempat dan waktu transaksi serta pembangungan lembaga penyangga. Model penguatan dan pengembangan kelembagaan pasar gambir diharapkan dapat menyelesaikan permasalahan petani selama ini. Kata kunci: modal sosial, pasar gambir
Co-Authors A. Irmayani Pawelloi Abdul Rahman Ahmad Hamim Sadewa Ahmad Harjono Anak Agung Gede Sugianthara Arbain Tata Arif Faisal Baihaqi Baihaqi Budiman Budiman Dwi Septiwiharti Eka Suci Fitria Eldafiatni Eldafiatni Endah Harisun Ernawati Ernawati Eveline Rumoroy Bonifasius Saneba Charles Kapile Fais Imron Fajar Karenia Sawindu Fajrin Fuad Fatmawati Fatmawati Firawati Firawati Fitra Rahma Sjahrin Gaus, Abdul Gunawan Gunawan Harjono Harjono Husnah Husnah Iskandar Zakaria Israwati Israwati Iwan Ramadhan Jamalun Togubu Kadek R. Yuniantara Kusnadi Kusnadi La Ode Ahmad Nur Ramadhan La Ode Ahmad Nur Ramadhan Laode Abdul Kadir Lisa Ranti Mardiyanti Liska Novianti Liza Salawati Made Aldy Yanuara Putra MARIA ULFAH Mastur Mastur Muchlisin ZA Mufti Amir Sultan, Mufti Amir Muhamad Reza Muhammad Darwis Muhammad Yakob Muhammad Yunus Muslem Daud Ni Made Alfina Dinda Riadi Ni Putu Elsa Kusumayanti Nining Ismiyani Nohong Nohong Nuraini Asriati Nurjannah Nurjannah Putu Steven Eka Putra Rahman Nasar Ratna Mutia Rauf, Ichsan Reskiyanto Rezkiyanto Riama Al Hidayah Rofika Sakti Ryan Aryadin Putra Salsabila Jaelan Sarah Ainun Sariakin Sariakin Sayuti, Mohammad Sri Sutarni Sulastrianah Sulastrianah, Sulastrianah Syafaruddin Syafaruddin Syamsu Nahar Tasya Arda Pratiwi Tri Wijaya Uhud Abdullah Wedy Nasrul Widarko, Agus Widya Putri Lestari Winny Hafnizar WTP, James Yusrizal Yusrizal Yusuf Akhyar Sutaryono Zainal Syam Arifin zulham S Lambado