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Pengaruh Kualitas Pelayanan dan Kepuasan Pasien Peserta BPJS Kesehatan sebagai Mediasi terhadap Loyalitas Pasien Rosiana Rizal; Muslim Suardi; Yulihasri Yulihasri
Jurnal Sains Farmasi & Klinis Vol 3, No 2 (2017): J Sains Farm Klin 3(2), Mei 2017
Publisher : Fakultas Farmasi Universitas Andalas

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (281.461 KB) | DOI: 10.29208/jsfk.2017.3.2.112

Abstract

The formation of a positive perception of the patient is expected to bring satisfaction in pharmaceutical services, especially drug information services to improve patients’ loyalty to health care services they have used. The design of this research is probability sampling, with a population of patients in public hospitals in Padang city: Dr. M. Djamil Hospital; Dr. Rasidin Hospital; and Dr. Reksodiwiryo Hospital Padang who have used the service of National Health Insurance (BPJS) from January to June 2014. The sampling technique was simple random sampling (105 patients) by using a questionnaire. Data analysis was performed using Cronbach’s alpha analysis, Multiple Regression, R Square, t-test and path analysis. The results of this study indicated that the service quality affected patients’ satisfaction in the dimensions of responsiveness, assurance and direct evidence (p <0.05); toward the loyalty of patients in the direct evidence dimension (p<0.05); and towards patients’ loyalty mediated by patients’ satisfaction in the dimension of direct evidence (p <0.05).
Pengaruh Kehadiran Apoteker Terhadap Pelayanan Kefarmasian di Apotek di Kota Padang Dwi Dominica; Deddi Prima Putra; Yulihasri Yulihasri
Jurnal Sains Farmasi & Klinis Vol 3, No 1 (2016): J Sains Farm Klin 3(1), November 2016
Publisher : Fakultas Farmasi Universitas Andalas

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (281.738 KB) | DOI: 10.29208/jsfk.2016.3.1.106

Abstract

Standard pharmacy services is measure used especially in implementing pharmacist pharmacy services. This study examines effect of presence of Pharmacists to pharmacy services, is crosssectional study using questionnaires in February - August2015. The research sample 90 Pharmacists in pharmacies taken random. results Showed the percentage of the presence of the pharmacist in the pharmacy Padang city 58.67% and Pharmaceutical Services Categorized less (inspection recipe 57.06%, 55.12% prescription preparation, and delivery prescriptions 51.89%) with average percentage 54,69%. Linear regression analysis of test results can be known effect X on Y positive. Testing shows the product moment correlation coefficient X to Y Strong where: r=0.910, in testing the coefficient of determination shows X higher influence on Y equal to 82.8% and 17.2% influenced other factors. Based on the F test 422,579 with significance of 0.000. Due significant levels <0.05, can concluded that the presence of Pharmacists have influence on Pharmaceutical Services.
Pengembangan Instrumen Penilaian Kepuasan Pasien terhadap Pelayanan Kefarmasian di Rumah Sakit Dedy Almasdy; Yulihasri Yulihasri; Dila Deria Putri
Jurnal Sains Farmasi & Klinis Vol 1, No 2 (2015): J Sains Farm Klin 1(2), Mei 2015
Publisher : Fakultas Farmasi Universitas Andalas

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (299.553 KB) | DOI: 10.29208/jsfk.2015.1.2.32

Abstract

Instrument to assessing patient satisfaction to hospital pharmacy services has developed. The instrument consists of two dimensions which are friendly explanation and managing theraphy. The result of instrument developing are a instrument which have fair to good of the level of agreement (ĸ = 0.53), fair to good validity (r > 0.632) and good reliability (cronbach alpha = 0.97).
The Readiness of Indonesian Workers on Facing The Future World of Work Rizki Gusfa Winda; Yulihasri; Hendra Lukito
Enrichment : Journal of Management Vol. 12 No. 2 (2022): Management Science and Field
Publisher : Institute of Computer Science (IOCS)

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (412.524 KB) | DOI: 10.35335/enrichment.v12i2.481

Abstract

This study aims to examine the effect of digital skills, industry 4.0 skill-sets, and instructor competencies on the work readiness of trainees at BLK Padang in facing the future world of work, by using a total sampling technique of 160 trainees, then the data analyzed by assisting of SPSS V 26, Mc. Excel, and PLS software 3.3. Results of the research show that digital skills, industry 4.0 skill-sets, and instructor competencies have a positive and significant effect on work readiness. Then, the moderation test showed that instructor competencies not only affect the work readiness of BLK Padang trainees but also strengthen the effects between digital skills and industry 4.0 skill-sets on work readiness of BLK Padang trainees.
Work Family Conflict and its Implications, Could Policewomen Cope? Debbie Novia Rizal; Yulihasri Yulihasri; Donard Games
Enrichment : Journal of Management Vol. 12 No. 2 (2022): Management Science and Field
Publisher : Institute of Computer Science (IOCS)

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (746.44 KB) | DOI: 10.35335/enrichment.v12i2.548

Abstract

This study aims to identify the work family conflict experienced by the Police and its implications or involvement in work stress, work-life balance and psychological wellbeing, especially during the Covid-19 pandemic, as well as identify strategies for overcoming work family conflict so as to reduce negative impacts. This study used a qualitative approach by conducting semi-structured interviews with 5 policemen who were married and had children with an age range of 2-15 years and worked in the operational field. Data analysis was carried out with thematic analysis and using NVIVO 12 software. The results of this study found that police felt the impact of work family conflict physically such as fatigue, headache or fever or psychically such as sadness, easier emotions, feeling burdened with responsibilities in the office and at home in addition to the unbalanced division of time between work and family. Contrary to the impact felt, the police officers feel happy and proud of the multi-role conditions they have because being a policeman is their ideal from the beginning so that the risk of facing work family conflict has been prepared from the beginning. The combination of problem focused coping and emotion focused coping is a strategy to deal with work family conflict and its implications for work stress, work-life balance and psychological wellbeing. Such as time management, support from superiors, help from family and getting closer to the religious side. Especially during the Covid-19 pandemic, where school children learn online which requires the presence of parents to accompany children to study at home, the flexibility of working time in the office is needed by police.
Evaluating Performance Through Organizational Commitments: Testing Transactional Leadership and Job Satisfaction In The Public Legal Entity Sector Angga Saputra Desti; Rahmi Fahmy; Yulihasri Yulihasri
Enrichment : Journal of Management Vol. 12 No. 1 (2021): November: Management Science
Publisher : Institute of Computer Science (IOCS)

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Abstract

This study aims to examine the effect of transactional leadership style and job satisfaction on employee performance, as well as the mediating contribution of organizational commitment, by using a total sampling technique of 50 employees, then the data analyzed by assisting of SPSS V 26, Mc. Excel, and PLS software 3.3. We found that transactional leadership has a negative but not significant on employee performance, negative and significant on commitment, while job satisfaction has a positive and significant on employee performance and commitment. Organizational commitment has a positive and significant on employee performance. Transactional leadership on employee performance through commitment has a significant negative effect, while job satisfaction on employee performance through commitment has a positive and significant with the total mediation both effects categorized partial mediation.
PENGARUH KEPEMIMPINAN, KOMUNIKASI DAN SOSIAL EKONOMI TERHADAP PARTISIPASI MASYARAKAT DI NAGARI BATANG PALUPUAH KABUPATEN AGAM Efalia Arna; Yulihasri
Jurnal Ekonomi, Bisnis dan Manajemen Vol. 1 No. 2 (2022): Juni : Jurnal Ekonomi, Bisnis dan Manajemen
Publisher : FEB Universitas Maritim Semarang

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Abstract

This study aims to examine the influence of leadership, communication, and socio-economics on community participation in cooperation activities in Nagari Batang Palupuah, Agam Regency. The sample in this study used non-probability sampling with a purposive sampling technique using a questionnaire distributed to 60 respondents. This study uses data analysis techniques with a Structural Equation Model (SEM) approach. The results of this study found that leadership has a positive effect on community participation in cooperation activities in Nagari Batang Palupuah, Agam Regency with a lower significance value of 0.000 so that the proposed hypothesis can be accepted. Then communication has a positive and significant influence on community participation in cooperation activities in Nagari Batang Palupuah, Agam Regency with a set significance value of 0.000 so that the hypothesis can be accepted. Furthermore, Socio-Economic has a positive effect on community participation in cooperation activities in Nagari Batang Palupuah, Agam Regency with a smaller significance value set at 0.000 so that the hypothesis can be accepted. This research implies that good leadership and communication, as well as socioeconomic, can increase community participation in gotong royong activities.
Pengaruh Pelatihan, Pengembangan Kapasitas Dan Pemberian Reward Terhadap Peningkatan Kinerja Sumber Daya Manusia di Destinasi Kapalo Banda Taram Kabupaten Lima Puluh Kota Susi Ramayanti; Yulihasri Yulihasri
Jurnal Ekonomi, Bisnis dan Manajemen Vol. 1 No. 2 (2022): Juni : Jurnal Ekonomi, Bisnis dan Manajemen
Publisher : FEB Universitas Maritim Semarang

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Abstract

This study aims to examine the effect of training, capacity building, and reward provision on improving the performance of human resources at the Kapalo Destination of Banda Taram, Lima Puluh Kota Regency. This study used a questionnaire distributed in the Destination of Kapalo Banda Taram, Kabupaten Lima Puluh Kota as many 53 respondents using the Structural Equation Model (SEM) PLS data analysis technique. The results of this study indicate that Training and Rewards have a positive and significant effect on improving the performance of managers at the Kapalo Banda Taram Destination while the capacity building has no significant effect on improving performance at the Kapalo Banda Taram Destination. This research implies that the existence of training and rewards can make performance better, especially in the Destination of Kapalo Banda Taram, Regency of Lima Puluh Kota.
PENGARUH KOMITMEN ORGANISASI, KUALITAS PELAYANAN DAN KINERJA PEGAWAI TERHADAP KEPUASAN MASYARAKAT PADA LEMBAGA PEMASYARAKATAN KELAS IIA PADANG Yozi Rahmat Denus; Yulihasri Yulihasri
CEMERLANG : Jurnal Manajemen dan Ekonomi Bisnis Vol. 2 No. 3 (2022): Agustus : Jurnal Manajemen dan Ekonomi Bisnis
Publisher : Pusat Riset dan Inovasi Nasional

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (161.737 KB) | DOI: 10.55606/cemerlang.v2i3.227

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This study aims to determine the effect of organizational commitment, service quality, and employee performance on community satisfaction on employees of the Class IIA Padang Penitentiary. The method used in this research is quantitative research with a descriptive approach. The population in this study were employees of the Class IIA Penitentiary in Padang. The sample used was 144 people using a saturated sampling technique (census). The data analysis technique is multiple linear regression. The results showed that: (1) Organizational commitment has a positive and significant effect on community satisfaction. (2) Service quality has a positive and significant effect on community satisfaction. (3) Employee performance has a positive and significant effect on community satisfaction. (4) Organizational commitment, service quality, employee performance together have a positive and significant effect on community satisfaction in the Class IIA Padang Penitentiary.
Impact of job stress on job performance of health worker with work life balance as mediating variable Adhy Lutfi Arif; Harif Amali Rivai; Yulihasri Yulihasri
Fair Value: Jurnal Ilmiah Akuntansi dan Keuangan Vol. 4 No. 9 (2022): Fair Value: Jurnal Ilmiah Akuntansi dan Keuangan
Publisher : Departement Of Accounting, Indonesian Cooperative Institute, Indonesia

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (418.617 KB) | DOI: 10.32670/fairvalue.v4i9.1567

Abstract

The role of health professionals in a country is important to maintain health care society. The needs of health worker significantly increase in-line with the demand of the society towards improving quality of health. Increasing number of patients from day to day demands jobs for health worker also to be increase. That condition will be affecting the job stress level and the work life balance of the health worker which in turn affects their job performance. This research is using the quantitative method, to test hypothesis by using statistical methods. Data analysis technique in this research using the Structural Equation Model (SEM) by using software Smart PLS 3.0. In this research job stress and work life balance found to significantly affect job performance of health workers, and job stress found to significantly affect work life balance. This research also found the mediation effect of work life balance on the correlation from job stress on job performance.