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Pengaruh Kualitas Pelayanan Dan Kinerja Petugas Terhadap Tingkat Kepuasan Masyarakat Dalam Pelaksanaan Program Layanan Kelurahan Kecamatan Online (LAKON) Kecamatan Padang Panjang Barat Dengan Fasilitas Sebagai Variabel Intervening Arosa Apriyani; Yulihasri Yulihasri
Jurnal Ekonomi Manajemen dan Bisnis (JEMB) Vol. 2 No. 1 (2023): Januari - Juni
Publisher : CV. ITTC INDONESIA

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47233/jemb.v2i1.1025

Abstract

The Influence of Service Quality and Officer Performance on the Level of Community Satisfaction in the Implementation of Online District Village Service Program (LAKON) Padang Panjang Barat District With Facilities As Intervening Variables. The total population in this study was 1,073 people while the sample was 130 people. With using the age of Hair et al, Data was collected by distributing questionnaires with a Likert scale model and then being tested for the validity and reliability of the questionnaire. The data analysis technique used is the Smart PLS method. The purpose of this study is to see the relationship between the effect of the independent variables on the dependent variable. The results of this study are a). service quality has a positive and significant influence on community satisfaction in the Implementation of the Online District Village Service Program (LAKON) in Padang Panjang Barat District b). The performance of officers has a positive and significant influence on community satisfaction in the Implementation of the Online District Village Service Program (LAKON) in Padang Panjang Barat District. c). service quality has a positive and significant influence on the facilities in the Implementation of the Online District Village Service Program (LAKON) in Padang Panjang Barat District. d). the performance of officers has a positive and significant influence on the facilities in the Implementation of the Online District Village Service Program (LAKON) in Padang Panjang Barat District. e). The facility has a positive and significant influence on community satisfaction in the Implementation of the Online District Village Service Program (LAKON) in Padang Panjang Barat District. f). service quality cannot be mediated by facilities on community satisfaction in the Implementation of the Online District Village Service Program (LAKON) in Padang Panjang Barat District. g). the performance of officers cannot be mediated by facilities on community satisfaction in the Implementation of the Online District Village Service Program (LAKON) in Padang Panjang Barat District Keywords: Service Quality (X1) Officer Performance (X2) Facilities (M) and Community Satisfaction (Y).
Analisis Faktor-Faktor yang Mempengaruhi Kinerja Perawat Okwerita Okwerita; Yulihasri Yulihasri; Zifriyanthi Minanda Putri
Journal of Telenursing (JOTING) Vol 5 No 2 (2023): Journal of Telenursing (JOTING)
Publisher : Institut Penelitian Matematika, Komputer, Keperawatan, Pendidikan dan Ekonomi (IPM2KPE)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31539/joting.v5i2.7304

Abstract

This study aims to analyze the relationship between room head empathy, cohesiveness, and job satisfaction with the performance of implementing nurses at Sungai Dareh Regional Hospital, Dharmasraya Regency. The method used is descriptive quantitative with a cross-sectional method. The research results show that each variable influences the performance of executive nurses with a p-value of 0.000 for empathy, 0.001 for cohesiveness, and 0.000 for job satisfaction with a medium-strength relationship. In conclusion, the higher the vacancy of the head of the room, the cohesiveness and job satisfaction of nurses, the more the performance of implementing nurses at Sungai Dareh Regional Hospital will improve. Keywords: Empathy, Job Satisfaction, Nurse Performance, Cohesiveness
PENGARUH BUDAYA ORGANISASI DAN KEPUASAN KERJA TERHADAP KINERJA DENGAN PENEMPATAN KERJA SEBAGAI VARIABEL MODERASI Nabila Ulfa Walmi; Hafiz Rahman; Yulihasri
Journal Publicuho Vol. 7 No. 1 (2024): February - April - Journal Publicuho
Publisher : Halu Oleo University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35817/publicuho.v7i1.336

Abstract

This research aims to obtain empirical evidence regarding the influence of organizational culture and job satisfaction on ASN performance with job placement as a moderating variable. This research was conducted at RSUD dr. Sadikin Pariaman. The sampling technique is a sampling technique, namely Stratified Proportional Sampling. This technique uses the number of samples taken from each stratum against the number of elements in each stratum so that the total sample is 103 ASN consisting of the management, the medical, the paramedic, and the support department. The analysis method used is descriptive statistical analysis using SmartPLS 3.0. Based on the results of research testing, it shows that organizational culture has insignificant effect on performance; job satisfaction has a positive and significant effect on performance; job placement has a positive and significant effect on performance; organizational culture and job satisfaction has a positive and significant effect with job placement as a moderating variable. Based on the results, the R square value of 0.434 means 43.4% of the ASN performance at dr. RSUD. Sadikin is explained by the variables organizational culture, job satisfaction, and job placement. Meanwhile, the remaining 56.6% was influenced by other variables not explained in this research.
ANALISIS PENGEMBANGAN KARIR ASN YANG TERDAMPAK PERAMPINGAN BIROKRASI TERHADAP KEBIJAKAN PENYETARAAN JABATAN STUKTURAL DI PEMERINTAH PROVINSI SUMATERA BARAT Elfira Sari Roza; Yulihasri; Laura Syahrul
Journal Publicuho Vol. 7 No. 1 (2024): February - April - Journal Publicuho
Publisher : Halu Oleo University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35817/publicuho.v7i1.354

Abstract

This research aims to determine the career development of ASNs who are affected by the equalization of Structural Positions in the government of West Sumatra Province. The type of research used was qualitative research conducted on ASN Government of West Sumatra Province. This research was carried out by selecting 8 informants who were affected by the Bureaucratic Streamlining policy in the West Sumatra Provincial Government. The data collection technique used in this research was in-depth interviews with informants. The research results show that the career development of ASNs affected by bureaucratic downsizing is the same as Functional ASNs. However, there are obstacles in career development because there are position maps for ASN that are not appropriate and do not have work items in the work organization. This has an impact on ASN's career, causing them to be unable to obtain credit points for promotion and their career stalls until retirement.
IMPLEMENTING THE MERIT SYSTEM THROUGH TALENT MANAGEMENT AS CAREER DEVELOPMENT BASIS Ummu Azzizah; Laura Syahrul; Yulihasri
Journal Publicuho Vol. 7 No. 1 (2024): February - April - Journal Publicuho
Publisher : Halu Oleo University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35817/publicuho.v7i1.362

Abstract

This study aims to determine antecedents of the low aspect career development for civil servant and the application of talent management strategies as a solution to career development issues. By using a qualitative method to executes semi-structure interview for 7 informants that responsible and have authorities to the civil servant career development. The collecting data also conducted through observation and documentation. Result of interviews show that six of ten indicators from career development aspects un-optimum implemented, such as job competency standards documents, availability of employee profiles based on talent or competency mapping, talent pool implementation, availability of succession plans, qualification and competency gap documents, and capacity building and competency development. Further, research findings show that the obstacles of career development aspects caused by six indicators such as bureaucratic politicization, lack of leadership commitment, un-optimum budget, and bad teamwork. The Talent management strategy states as comprehensive solution in establishing the basis for future civil servant career development.
EKSPLORASI NIAT PENGGUNAAN E-GOVERNMENT DI KOTA PADANG MELALUI APLIKASI SI RANCAK Mila Yunita Sari; Vera Pujani; Yulihasri
Journal Publicuho Vol. 7 No. 1 (2024): February - April - Journal Publicuho
Publisher : Halu Oleo University

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.35817/publicuho.v7i1.366

Abstract

This study aims to analyze the factors that influence the behavioural intention of the people of Padang City to use e-government services known as SI RANCAK. This research uses a quantitative approach using a survey. Data collection on 150 respondents who have KK Padang City and non-users SI RANCAK with purposive sampling method. The data were then analyzed using Structural Equation Modeling - Partial Least Square (SEM-PLS). The results showed that performance expectancy, computer self-efficacy, and trust have a positive and significant effect on attitude. Facilitating conditions are also proven to have a positive and significant effect on effort expectancy. Attitude and trust are also proven to have a positive and significant effect on behavioural intention. Meanwhile, this study found that effort expectancy, social influence, and perceived risk have no significant effect on attitude. Facilitating conditions were also found to have no significant effect on attitude. The implication of this research is that the government is expected to be able to provide supporting facilities and infrastructure so that administrative arrangements can be completed quickly such as providing a helpdesk, improve the security of the SI RANCAK system and provide guarantees to the public that their personal data will not be misused by any party, also provide support in the form of socialization about SI RANCAK both offline and online on social media.