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All Journal JURNAL EMBA : JURNAL RISET EKONOMI, MANAJEMEN, BISNIS DAN AKUNTANSI JURNAL RISET AKUNTANSI GOING CONCERN ACCOUNTABILITY JURNAL LPPM BIDANG EKOSOSBUDKUM Journal of Asean Studies on Maritime Issues Jurnal Ipteks Akuntansi Bagi Masyarakat

Sifrid S. Pangemanan

Universitas Sam Ratulangi, Manado

Author-ID : 339598

Computer Science & IT Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Education

Published : 196 Documents Claim Missing Document

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THE INFLUENCE OF EMOTIONAL INTELLIGENCE, EMPLOYEE DEVELOPMENT, AND WORKPLACE ENVIRONMENT ON EMPLOYEE PERFORMANCE AT PT. GARUDA INDONESIA (PERSERO) TBK. BRANCH OFFICE MANADO Ngangi, Melisa; Pangemanan, Sifrid S.
Jurnal EMBA : Jurnal Riset Ekonomi, Manajemen, Bisnis dan Akuntansi Vol 4, No 2 (2016): JE Vol.4 No.2 (2016) Hal. 395-517
Publisher : Universitas Sam Ratulangi

Employee performance is highly demanded and important because it gives the ability to properly gauge worker efficiency, determine how to properly compensate your workforce and improve workplaceâ€™s overall productivity. PT. Garuda Indonesia is the largest airline in Southeast Asia and one of the largest in the Southern Hemisphere, carrying more than 16,000 passengers daily to an expanding list of 16 domestic and 28 international destinations. The aim of this study is to determine the influence of emotional intelligence, employee development, and workplace environment on employee performance. In this study, population refers to the employees of PT. Garuda Indonesia (Persero) Tbk. Branch office Manado by using saturation sampling technique and sample size of 54 respondents through questionnaires. This study used multiple regression analysis method. Result shows that emotional intelligence has significantly influence on employeeâ€™s performance; employee development has significantly influence on employeeâ€™s performance; while workplace environment has no significantly influence on employeeâ€™s performance. The management of PT. Garuda Indonesia branch office Manado should consider about the importance of the influence of emotional intelligence, employee development, and workplace environment in the company. Keywords: emotional intelligence, employee development, employee performance

ANALYSIS OF CUSTOMER COMPARISON OF DAIHATSU TERIOS TYPES (XTRA, TX, TS) USING MULTIDIMENSIONAL SCALING METHOD Wahani, Rezha Geovani; Pangemanan, Sifrid S.
Jurnal EMBA: Jurnal Riset Ekonomi, Manajemen, Bisnis dan Akuntansi Vol 7, No 1 (2019): JE VOL 7 NO 1 (2019)
Publisher : FEB Universitas Sam Ratulangi Manado

Abstract: The current president of Indonesia, Mr. Joko Widodo have a priority to build road infrastructure in order to create good economic improvement and management. with increased development in the transportation sector, it can be ascertained that growth in the automotive sector will increase rapidly, so this research will provide the result of the comparison of customer perception on Daihatsu Terios types using multidimensional scaling method. The purpose of this research is to figure out the similar different of Daihatsu Terios car with the same type. Based on this research, all of the respondent has their own perception about the similarity comparison to each type of Daihatsu Terios car and almost the student that used this type of Daihatsu Terios just care about the performance of the car, which is exterior and feature. Recommendation from researcher to the car company is to improve the exterior of each type of Daihatsu Terios to attract more customer from the 17-22 age range for more profit.Keywords: customer comparison, daihatsu terios, scaling method

THE IMPACT OF PROMOTIONAL TOOLS ON CONSUMER BUYING BEHAVIOR AT MATAHARI DEPARTMENT STORE MANADO TOWN SQUARE Malombeke, Shintia; Saerang, David Paul Elia; Pangemanan, Sifrid S.
Jurnal EMBA : Jurnal Riset Ekonomi, Manajemen, Bisnis dan Akuntansi Vol 2, No 1 (2014): Jurnal EMBA, HAL 01 - 122
Publisher : Universitas Sam Ratulangi

For maximizing market share, every company will carry out various forms of marketing strategies aimed to boost sales. Promotional activity is one form of marketing strategy that aims to introduce and simultaneously influence consumers to buy the products offered by the company so as to increase the volume of sales. The purpose of this study was to find the impact of promotional tools such as buy one get one free, price discount, coupon promotion and physical surroundings on consumer buying behavior at MDS Manado Town Square. This research is a quantitative research that used associative research. The data was collected through questionnaire with sample size is 75 respondents who are selected often and always purchasing at MDS MTS. The conclusion is there is significant positive impact of buy one get one free, price discount, and coupon promotion on consumer buying behavior and Â no significant at physical surroundings. It means MDS MTS should improve the promotions and the physical surroundings in order to attract more customers to make purchasing. Therefore the researcher recommended to MDS MTS to better continues maintaining and improve their marketing strategies through promotional activities in order to attract more customers to continue making purchases. Keywords: promotional tools, consumer buying behavior

ANALYZING THE SERVICE QUALITY OF MOVIE THEATER IN MANADO USING IMPORTANCE AND PERFORMANCE ANALYSIS (IPA) CASE STUDY OF XXI MANADO TOWN SQUARE 3 Lumentut, Pricilia Inry; Pangemanan, Sifrid S.; Rumokoy, Farlane S.
Jurnal EMBA : Jurnal Riset Ekonomi, Manajemen, Bisnis dan Akuntansi Vol 4, No 5 (2016): JE Vol. 4 No. 3 (2016) Hal. 236 - 301
Publisher : Universitas Sam Ratulangi

Abstract: Entertainment is a form of activity that holds the attention and interest of audience, or gives pleasure and delight. One of the entertainments part is cinema. In Indonesia, cinemaâ€™s or movie theater businesses become more increasing along the development of time. The attitude of the customer is the overall activities of the movie theater which reflect their respond about the movie theater. This research aims to analyze the service quality of Movie Theater in Manado in this case XXI Manado Town Square 3. The type of this research is a quantitative descriptive research. The Importance Performance Analysis (IPA) was used in this research. The sample of this research is 100 respondents who already experience the service quality of XXI Manado Town Square 3. The sample was taken by purposive sampling. The result of the research shows that XXI Manado Town Square 3 should maintain their good service and improve their low performance. By doing so, it is hoped that their customers will be satisfied and would be their loyal customers. Keywords: Service Quality, Importance Performance Analysis, Movie Theater, Intertainment

THE EFFECT OF JOB DESIGN AND COMPENSATION TOWARD EMPLOYEE SATISFACTION AT PT BNI TBK MANADO Surina, Ni Wayan; Pangemanan, Sifrid S.; Tumiwa, Johan
Jurnal EMBA : Jurnal Riset Ekonomi, Manajemen, Bisnis dan Akuntansi Vol 3, No 3 (2015): Jurnal EMBA, HAL 608 - 743
Publisher : Universitas Sam Ratulangi

Abstract: The management of each company in the market today will definitely consider the satisfaction of employees, either for manufacturing or services .The process of preparing a variety of tasks and responsibilities for individuals to do their work and set design their work is very important: not only is the basis of individual satisfaction and achievement at work, but create work that is done in an efficient, economical, reliable and secure. The purpose of this research is to know the effect of job design and compensation toward employee satisfaction at PT BNI Manado simultaneously and partially. Find out the influence of Job Design and Compensation on the satisfaction of employee. This result employees regression analysis using primary data of 50 employees PT. BNI as the respondent of this research. The result of this research show that Job Design influence the Employee Satisfaction positively, significantly, and partially influence and that Compensation partially influence positively and significantly the Employee Satisfaction. It is shown also that above Job Design and Compensation simultaneously influence positively and significantly Employee Satisfaction. Keywords: job design, compensation, employee satisfaction

ANALYSIS OF PRODUCT POSITIONING ON ASIAN MOBILE PHONE PRODUCTS IN MANADO Roring, Dio Rio; Pangemanan, Sifrid S.
Jurnal EMBA : Jurnal Riset Ekonomi, Manajemen, Bisnis dan Akuntansi Vol 2, No 3 (2014): Jurnal EMBA, HAL 1214 - 1329
Publisher : Universitas Sam Ratulangi

Cellular phone that was once only used to send messages and get in touch with each other, has now turned into a lot of functions and is very sophisticated, with the development of mobile products makes a mobile phone into an object that is in need tape that used to have multiple mobile phone functions that have only by some well-known product now owned or installed into the phone - mobile phone often known by the mobile phone made â€‹â€‹in asia or asian mobile phone such as: Oppo, Lenovo, HTC, Mito, ZTC, Nexian mobile phones that previously mobile phones that not have capabilities that have high brand value, because it saw the economic competition now finally they apply to adds some features that other mobile phone into their console at low prices.The key findings regarding the physical characteristic showed the top two considerations included: price and Quality.Â The purpose of this research to identify the age, occupation and latest education of each customersÂ by creating a multidimensional scaling. With 100 respondents are contributed andMultidimensional Scaling method is used in this research. In this case, people in Manado have a different perception towards Mobile Phones. Mobile Phone branded Htchave attention from customers as best based on quality and Mobile Phone branded ZTC as the expensive based on price. The results of the analysis showed that others competitors have to increase their quality and adjust their price to compete and get attention from customers. Â Keywords: product positioning, perceived price, quality.

COMPARATIVE ANALYSIS OF REPURCHASE INTENTION BASED ON BRAND TRUST AND BRAND COMMITMENT OF STARBUCKS IN MANADO BETWEEN MALE AND FEMALE Luntungan, Clarissa A. R.; Pangemanan, Sifrid S.; Rumokoy, Farlane S.
Jurnal EMBA : Jurnal Riset Ekonomi, Manajemen, Bisnis dan Akuntansi Vol 6, No 1 (2018): JE VOL 6 NO 1 (2018)
Publisher : Universitas Sam Ratulangi

Abstract : Nowadays coffee shop are becoming an easy place to find in Indonesia with many brands, and one of them is Starbucks. This coffee shop is still competing with its domestic and international competitor that running on the same business such as St. Ali is the coffee shop from outside Indonesia, also The Coffee Bean and Tea Leaf, J.CO Donut & Coffee, Excelso, MOKKA Coffee Cabana, MAXX Coffee, Kopi Luwak, and Yellow Truck that some are offering more affordable beverage that can attract mostly Indonesian society. The aim of this study is to find out if there is significant difference between male and female customers in repurchase intention based on brand trust and brand commitment of Starbucks in Manado. This research is quantitative research and uses independent sample t-test. The sample size of this research is 100 customers of Starbucks in Manado. The results showed no significant difference between male and female customers in repurchase intention based on brand trust and brand commitment of Starbucks in Manado. The recommendation based on the result is Starbucks in Manado should create special offer for female and male customers in different day, and open new branch in Manado for easy customer reach.Keywords : brand trust, brand commitment, independent sample t-test.

THE ROLE OF SOCIAL MEDIA AND MOBILE DEVICE ON E-COMMERCE IN MICRO SMALL MEDIUM ENTERPRISE IN MANADO Tamuntuan, Santa .; Pangemanan, Sifrid S.; Tumewu, Ferdinand J.
Jurnal EMBA : Jurnal Riset Ekonomi, Manajemen, Bisnis dan Akuntansi Vol 6, No 3 (2018): JE VOL 6 NO 3 (2018)
Publisher : Universitas Sam Ratulangi

Abstract: Risk is the possibility that an undesired outcome-or the absence of a desired outcome disrupts a business process. Suppliers should be able to predict their possible risks that might be happened in their business. This study aims to identify supplier risk for coconut supplier and to give insights about the risk management. Identified perceived risks are classified as performance and relational risks managed by trust and control mechanisms. This is a qualitative study. Eight coconut suppliers had been interviewed for collecting data. Six supplier risks in performance risks and relational risks were identified. Relational risks include untrustworthy partner, unsatisfactory product quality, and delay in product delivery. Performance risks include vehicle damaged, lack of human resources, and shortage of raw materials. Â This research also identified trust-based mechanisms for supplier risks include farmer development and performance feedback. Control-based mechanisms for supplier risks include performance measurements and contractual agreement. The suppliers should try to implement the strategy of building trusts include goodwill trust and competence trust, and control such as output control, social control, and behavior control, simultaneously to help minimize relational and performance risks in the business.Â Keywords: supply chain management, supplier, risk, risk management.

JOB CHARACTERISTIC AND WORK FAMILY CONFLICT EFFECTS ON EMPLOYEE OCCUPATIONAL STRESS AT TVRI NORTH SULAWESI Roringpandey, Prisky Mercedes; Pangemanan, Sifrid S.; Pandowo, Merinda .
Jurnal EMBA : Jurnal Riset Ekonomi, Manajemen, Bisnis dan Akuntansi Vol 5, No 3 (2017): JE VOL 5 NO 3 (2017) HAL 3885
Publisher : Universitas Sam Ratulangi

Abstract: Over the past few decades, almost three billion employees globally are faced with a serious problem in every company called â€œstressâ€ which affects employeeâ€™s performance and it has become an essential part of every field work. This study aims to determine Job Characteristic and Work Family Conflict Effects on Employee Occupational Stress. The number of sample is 55 respondents. The research was conducted in TVRI Sulut in Tikala Ares Hill of Manado City. Data analysis using multiple linear regression analysis, t test and F test. The results showed that, based on the results of hypothesis testing in particular the model of the research found that the research model consisting of : job characteristic, and work family conflict has a positive and significant influence on employee occupational stress. Job characteristic become the most highest impact variable on employee occupational stress in this research. Work family conflict become the second highest impact variable on employee occupational stress in this research. Suggestions of this research: management in TVRI North Sulawesi should make this research finding become human resource strategy of the corporation. The management must focused the strategy to manage employee occupational stress by pay attention to job characteristic and work family conflict.Â Keywords: job characteristic, work family conflict, employee occupational stress

EMPLOYEE PERFORMANCE ANALYSIS THROUGH LEADERSHIP STYLE, MOTIVATION & WORK DISCIPLINE (AT WAROENG CHARITY MANADO) Turangan, Reynold Briando; Pangemanan, Sifrid S.; Tielung, Maria V. J.
Jurnal EMBA: Jurnal Riset Ekonomi, Manajemen, Bisnis dan Akuntansi Vol 4, No 1 (2016): JE Vol.4 No.1 (2016) Hal. 974-1096
Publisher : FEB Universitas Sam Ratulangi Manado

Employee Performances are become important thing these days. Employee performance is assessed in terms of quality and quantity based on labor standards specified by the organization. Good performance is the optimal performance such as the appropriate performance standards of an organization and support achievement of organizational goals. There are many factors which give effect and influence in creating such a high employee performance. The purpose of this research is to know the effect of Leadership Style, Motivation and Work Discipline towards employee performance developed in Qualitative Method. This research used Qualitative Method , Descriptive Analysis to give a detail explanation about employee performance of Waroeng Charity based on the leadership style, motivation and work discipline as the factors which giving a influence to create a high or low employee performances. To ensure the accuracy of the analysis, this research uses in-depth interview until we get the saturation. The result of this research discovered that three factors are the main consideration for both employee and leader. The leadership style isnâ€™t suit enough with the employees, while the motivation & work discipline of the employee is really low. This means Waroeng Charity should reconsider to change the leadership style and focus improving the motivation and discipline by creating training and development. Keywords: employee performances, leadership style, motivation, work discipline

Co-Authors Abram Ventura Wardana Putra, Abram Ventura Wardana Ahmad Maulana Ngurawan, Ahmad Maulana Angela, Beybs . Anggela Heyfi Meirene Angkouw, Karina Roseline Angraeni, Elvinda Febry Apita, Grisela Vivi Areros, Kartika L. Arindah Walangitan, Arindah Arsyad, Annisa M.T Aurelia Indah Molle Baguna, Nabella L Benu, Nada Astria Carmel Benu A.C. Benu Berhimpon, Gabriella . Bittie, Windy . Briando N.V. Walangitan Budiang, Feibe Teresa Chrisdy Rumerung Christian Poluan Christo Minardo Runtuwene Damongilala, Novia N. Dave Danie Lie, Dave Danie David P.E Saerang David P.E. Saerang David Paul Elia Saerang Deddy Sutrisno Surjaanto Derek Patriksen Osvaldo, Derek Patriksen Dhullo Afandi Dhullo Affandi Dio Rio Roring Dulloh Afandi Eirene Natalia Makal Eman, Trivena Deyvi Esterlita, Geruh D. N. Esther Yosilia Ernawati Longdong, Esther Yosilia Ernawati Evran Lexy Tambuwun Farlane Rumokoy Farlane S. Rumokoy Ferdinand J. Tumewu Ferdinand Tumewu Fitty Valdi Arie, Fitty Valdi Frederik G. Worang, Frederik G. Friska Baramuli, Friska Friskia Oroh, Friskia George, Stevany Carla Sophia Gerungai, Natalia Y. T. Gerungai, Natalia Y. T. Gerungai, Natalia Y.T. Gerungan, Dei Gustiani Goni, Priskila Hana Debora Gosal, Melisa Maria Gratia Wuntu Harijanto Sabijono Hazra Muda, Hazra Heince R. N. Wokas Heince Wokas Hendra H Hendrik Gamaliel Hengkeng, Gleidys Audina I Gede Suwetja Indah Heidy Poluakan Inggriani Elim Jessy D.L Warongan, Jessy D.L Jilly Gabriella Eman Johan R. Tumiwa, Johan R. Johan Tumiwa Jones, Tifani Joy Elly Tulung Judisty Kaumbang, Judisty Kading, Meylani Selvi Kakasih, Gita Gabriella Kalangi, Kevin . Kalendesang, Angelita Chyntia Kaloh, Yunita Agmenia Kalumata, Gabriella F. M. Kananlua, Abigael L. Kaunang, Karenina I. Kawenas, Calvien Kawengian, Kezia D. Kawet, Octodavid Keita Ch. M. Kalangi Kezia, Panambunan Eunike Monicca Kindangen, Indah Rani Jessica Kindangen, Natalia Shareen Kotangon, Armando Andika Kumaat, Mentari G. Kumendong, Andreano . Lahia, Bonifasius J. Lahida, Naya W. Lalelung, Marcela E. Laluyan, Wanda Nadya Lantang, Andhy Philip Lasut, Nanhito Clary Latjandu, Lady D. Lawani, Pamela Lendo, Octaviany Pricillia Lidia Mawikere Linda Lambey, Linda Lisa Christy Longgorung Loupatty, Sindie Margaretha Lumempouw, F. Geraldy Lumentut, Lusiana Lumentut, Pricilia Inry Lumintang, Yecika Glady Lumowa, Pingkan W.R. Luntungan, Clarissa A. R. Macawalang, Andre H.S Malonda, Alvincent . Mamahit, Bonaventura L. A. Mamangkay, Greyshella Sesdi Mambu, Christie Natalia Manalu, Marchell F. Mandagi, Reynaldi R. Mandey, Stevani Risel Manumpil, Ni Made V.A Maria Tielung Mariska Rondonuwu Marthin, Titien Marulitua C. Siahaan Masinambow, Chriskendry H. Matheos, Anggun N. Mawuntu, Keren A. Meily Y. B. Kalalo, Meily Y. B. Melisa Ngangi, Melisa Mengko, Lidya P. Merinda Pandowo Michelle Anastasya Porawouw Michelle Inri Fifalia Nangka Moniaga, Yosafat Timotius Moningka, Valerin Ariella Muhamad Riski Nindar Muin, Resti C Muljono, Wulan . Nani, Siti Sakina Nefry, Pajow A. Nelby T. Pasambuna Ni Wayan Surina, Ni Wayan Nirmala Buata Novi S. Budiarso, Novi S. Novita Regina Kumambong, Novita Regina Nur, Santi Ali M. Nurcahyo, Arkhan Billy Otinur, Faujan Palilingan, Kartini A.T. Palilingan, Lingkan N. Pamela Pantouw Pangerapan, Sonny . Pangkey, Giacita C. M. Pangkong, Blessy Monica Paoki, Esther Patricia Paramitha Sandy Mokodompit Parrangan, Gabby Angelina Paulus, Yavet Peggy Adeline Mekel Pelu, Fahcmy Idris Pesik, Rebecca Pinatik, Sherly . Polii, Florida P. K. Pondaag, Cloudian E. Pongoh, Virginia Ponto, Regina G. G. Porawouw, Regita . Prang, Seruni J. Putera, Tumonggor Christiando Ramli, Kaharuddin Randy Wattilete Raven Pardomuan Siagian, Raven Pardomuan Reynaldo Lomboan Reynold Briando Turangan, Reynold Briando Richard Laurenz Mumu, Richard Laurenz Riefad, Muh. Riefky Rima Ayu Lestari Riska Valentine Ulaan, Riska Valentine Rizka Amerchia Woruntu, Rizka Amerchia Robert Lambey Rondonuwu, Billy Imanuel Rondonuwu, Maxmilian Kevin Rondonuwu, Sintje S. Roringpandey, Prisky Mercedes Rudy J. Pusung Rudy J. Pusung Pusung Rugian, Veyne Rumokoy, Farlane S Runtu, Marseila Esterlita Saerang, Regina T. Samban, Yonatan W. A. Sanggor, Eukaristia M Sangian, Yosua G. Sarapi, Natalia Melinda Sendow, Fiorentina F. Shinta Ismail Shintia Malombeke Sihadi, Intan Purwatianingsih Sinon Dotulong Sinsu, Eirene E. Siwy, Gracia Sondakh, Harini . Sonny Pangerapan, Sonny Stella C. Daun Stevanus M. Lariwu Steven J. Tangkuman Steven Tangkuman Sumarauw, Siska I. Sundah, Prisilia Ester Supit, Christoffel C.T Sutria Langling Manorek, Sutria Langling Syermi S.E. Mintalangi Takahindangen, Eka A. Tamatompol, Elisa . Tamboto, Filia C. Tamuntuan, Santa . Tangel, Anastasia G.S Taroreh, Bryan F. W. Theodorus Vincent Rau Thessalonica, Kereh Clarissa Timmy Supit Treesje Runtu Tuela, Novaldy Tuilan, Brenda Melania Tumbuan, Willem J. F. Alfa Tumewu, Ferdinand . Tumiwa, Johan . Tumober, Jennifer Roselyn Ventje Ilat Vergina Sheren Bawoleh, Vergina Sheren Vicaristy Amanda Tumengkol Victorina Z. Tirayoh Vidya E.C. Nggiu Vincensius, Resilooy Marcho Vivian Febriani Derek Waha, Gebby Gabriella Wahani, Rezha Geovani Wajong, Frity C. Wakary, Gizela. C. Walewangko, Christ D. Wangke, Shinta J. C. Warokka, Gloria F. Warongan, Jessy Waronggan, Jessy D.L Watung, Irene I. Willem J.F AlfaTumbuan, Willem J.F Willem J.F.A Tumbuan Wilmar, Christian Denisius Winda Angraini Jalaham Wongkar, Velasco Wowor, Wenseslaus Wuisang, Virginia Michelle Wuwungan, Ivana . Yeriko A. N. Tampi, Yeriko A. N. Yuliati Yosephani Makaombohe Yunita Melani Sanger, Yunita Melani

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