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All Journal Journal of Language and Literature Jurnal Studi Komunikasi dan Media J-IKA : Jurnal Ilmu Komunikasi Fakultas Ilmu Komunikasi Universitas BSI Bandung Jurnal Komunikasi JCES (Journal of Character Education Society) VISI : Jurnal Ilmiah Pendidik dan Tenaga Kependidikan Pendidikan Non Formal JMKSP (Jurnal Manajemen, Kepemimpinan, dan Supervisi Pendidikan) Journal on Education Ensiklopedia of Journal Edumaspul: Jurnal Pendidikan Communications Linguists: Journal of Linguistics and Language Teaching REiLA: Journal of Research and Innovation in Language International Journal of Business, Law, and Education Journal of Social Work and Science Education LADU: Journal of Languages and Education Jurnal Sinestesia Jurnal Abdimas Indonesia : Jurnal Abdimas Indonesia Daluang: Journal of Library and Information Science Ikomik: Jurnal Ilmu Komunikasi dan Informasi Jurnal Minfo Polgan (JMP) Studies in English Language and Education Jurnal Penelitian Serambi Hukum Innovative: Journal Of Social Science Research Jurnal Ilmiah Ekotrans & Erudisi (JIEE) Jurnal Terobosan Peduli Masyarakat (TIRAKAT)
Yasir Riady
Universitas Terbuka
Religion Agriculture, Biological Sciences & Forestry Arts Humanities Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Environmental Science Health Professions Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Mathematics Neuroscience Public Health Social Sciences Other

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Journal : Ensiklopedia of Journal

 1 
ANALISIS PROSES PELAYANAN PENERBITAN SURAT KETERANGAN CATATAN KEPOLISIAN DI POLRES BUNGO Putri Nurtria; Yasir Riady
Ensiklopedia of Journal Vol 5, No 1 (2022): Vol. 5 No. 1 Edisi 2 Oktober 2022
Publisher : Lembaga Penelitian dan Penerbitan Hasil Penelitian Ensiklopedia

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (179.967 KB) | DOI: 10.33559/eoj.v5i1.1347

Abstract

This study aims to determine the quality of the Statemen of Good Conduct or SKCK issuance service process at the Bungo Police in the perspective of service quality theory according to Zeithaml et al. This study used a qualitative research method, with informants consisting of: (1) Head of Intelkam, Bungo Police; (2) three personnel from the Bungo Police Intelligence Unit; (3) eight people from the Bungo Regency who applied for the SKCK. The technique of determining informants using purposive sampling. Meanwhile, the data analysis technique uses qualitative analysis with data reduction, data presentation and drawing conclusions and verification. The results of this study indicate that the overall quality of the SKCK-making service process at the Bungo Police Intelligence and Security Unit office can be said to be quite good, but some deficiencies are still found, namely in the Assurance (Guarantee) dimension and the Empathy dimension. The supporting factors for the implementation of the SKCK issuance service process at the Bungo Resort Police are officers who support each other and encourage each other when providing SKCK-making services, then the Intelligence and Security Unit is also supported by assistive tools such as computers and other devices. While the inhibiting factors faced by the Bungo Police Intelligence Unit when processing SKCK issuance services were: there were limited officers who provided SKCK manufacturing services, only some officers were able to operate computer equipment, then the Bungo Police Intelligence Unit also did not have this filing cabinet to organize documents and archives.  archives so as not to be scattered on the service desk.   
Co-Authors Abdul Rahman Hamid Abu Muna Almaududi Ausat Achmad Siswanto Achmad Siswanto Ahmad Jum’a Khatib Ahmad Jum’a Khatib Nur Ali Ahmad Rifki Akhmad Habibi Andy Rachman David Rindu Kurniawan Edward Zubir Frans Sudirjo Gunawan Wiradharma Habizar Habizar Hamdi Riady Hamdi Riady Hana Hanifah HERI FATHURAHMAN Hizbul Khootimah Az Zaakiyyah Hizbul Khootimah Azzaakiyyah Ika Seviani Puji Lestari Imam Gozali Imam Santosa Isma Dwi Fiani K. Y.S. Putri Khaerul Anam Kurnia Endah Riana M. Firman Karim Mardi Adam Mario Aditya Prasetyo Martini Martini Massang, Berdinata Masyrisal Miliani Meirani Harsasi Melisa Arisanty Melisa Arisanty Melissa Arisanty Milde Wahyu Milde Wahyu Mochamad Priono Muhammad Ade Kurnia Harahap Muhammad Fauzan Muhammad Wahyudi Mukhtar Efendi Nailul Husna Nia Pujiawati Nirdukita Ratnawati Nofirman Nofirman Nour Awni Albelbisi Putri Nurtria Rahmat Budiman Rendy Pribadi Riko Mersandro Permana Robiansyah, Anton Rosikin Rosikin Roy Valiant Salomo Siminto Siti Fatimah Sri Maulidia Permatasari Sri Sukatmi Suherlan Suherlan, Suherlan Syamsu Rijal Titi Satri Wahyuni Tsani Sylvana Turki Mesfer Alqahtani Unggul Utan Sufandi Yesi Andriani Yulian Purnama Zulham Adamy Zumiarti Zumiarti