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Journal : Innovative: Journal Of Social Science Research

The Role of ChatGPT in Enabling MSMEs to Compete in the Digital Age Abu Muna Almaududi Ausat; Hizbul Khootimah Azzaakiyyah; Riko Mersandro Permana; Yasir Riady; Suherlan Suherlan
Innovative: Journal Of Social Science Research Vol. 3 No. 2 (2023): Innovative: Journal Of Social Science Research
Publisher : Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/innovative.v3i2.346

Abstract

SMEs are considered the backbone of the economy as they make significant contributions in creating jobs and building local economies. However, SMEs often face various challenges, especially in facing the digital era. This study aims to identify the role of ChatGPT in facilitating SMEs to compete in the digital era and evaluate the impact of using ChatGPT on the business performance of SMEs. This research is qualitative in nature. The methodology used to collect data included attentive listening and careful documentation of relevant information, which was then subjected to analytical procedures such as data reduction, data display, and conclusion drawing. The study results arrive at the conclusion that in the ever-evolving digital era, MSME players need to be able to compete with large businesses in utilising information technology and harnessing the benefits that such technology provides. ChatGPT can assist MSMEs in increasing their digital presence, optimising marketing efforts, and developing more effective marketing strategies.
ChatGPT: Improving Communication Efficiency and Business Management of MSMEs in the Digital Age Frans Sudirjo; Abu Muna Almaududi Ausat; Syamsu Rijal; Yasir Riady; Suherlan Suherlan
Innovative: Journal Of Social Science Research Vol. 3 No. 2 (2023): Innovative: Journal Of Social Science Research
Publisher : Universitas Pahlawan Tuanku Tambusai

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.31004/innovative.v3i2.347

Abstract

The use of ICT has become an important requirement for all sectors, including MSMEs. Effective and efficient communication is critical to the success of MSMEs in competing in an increasingly tight and dynamic market through ChatGPT. This study aims to examine the potential of ChatGPT in improving the communication efficiency of MSMEs. The focus of this study is primarily qualitative. Methods for gathering information included paying close attention and taking detailed notes, with subsequent analysis included data reduction, visualization, and inference. The study arrived at the conclusion that the utilisation of artificial intelligence technologies such as ChatGPT can provide great benefits to MSMEs in improving communication efficiency and overall business management. In the growing digital era, the use of artificial intelligence technology can be a competitive advantage for MSMEs in developing their business.