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Journal : Jurnal Ilmiah Manuntung

ANALISIS PERSPEKTIF PEMBELAJARAN DAN PERTUMBUHAN DALAM MENGUKUR KINERJA INSTALASI FARMASI RSUD A.M. PARIKESIT TENGGARONG KUTAI KARTANEGARA KALIMANTAN TIMUR DENGAN PENDEKATAN Balanced Scorecard Saharuddin, Tria Saputra; Satibi, Satibi; Andayani, Tri Murti
Jurnal Ilmiah Manuntung Vol 5 No 1 (2019): Jurnal Ilmiah Manuntung
Publisher : jurnal ilmiah manuntung akademi farmasi samarinda

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Abstract

Pharmacy Department A.M. Parikesit Regional General Hospital always working to improve the quality of service, analyses is need to find the performance in Pharmacy Department A.M. Parikesit Regional Public Hospital. The concept of the balanced scorecard is a performance evaluation tool that is comprehensive, coherent and relevant to be applied in hospitals for improving the performance of every aspect of total. The study to evaluate the performance Pharmacy Department A.M. Parikesit Regional General Hospital through learning and growth perspective. This research used non experimental case study arrangement research the explorative descriptive approach. Data collection was retrospective and prospectively in the form of quantitive data. Qualitative data was obtained by questionnaires, depth interview with the head of Pharmacy Departmen A.M. Parikesit. The quantitative data obtained through direct observation and personnel file. The results of research with the used balanced scorecard at a performance perspective learning and growth shown that: a. human capital: Good category productivity of employess, the level of employee productivity is 86.73%, the percentage of employees who received training in 2013, 2014 and from January to July 2015 is respectively for 15.38%, 32.25% and 97, 72%, the average value of the high category in morale, job satisfaction, knowledge, empskill and talent; b. information capital showed the average category of high on the aspect of information technology, a database and network, but need the information management system updates for support the management and drug reporting and need to improve communication with the customer network.; c. organization capital showed the value of the average category of high on the aspect of cultural organization ,leadership and alignment.
Co-Authors Achmad Fudholi Achmad Purnomo Aditama, Hardika Ahmad Fudholi Ahmad, Atika Dalili Akhmad, Atika Dalili Ali Ghufron Mukti Amrin, Sumarti binti Amrullah, Hafizh Ansyori, Achmad Kadri Anwarudin, Wawang Apriyanti, Anna Azalea, Metty Azizah, Novianti Fatli Boku, Yuliana Chairun Wiedyaningsih Cholilah, Cholilah Daulay, Eliza Hanum Dewa Ayu Putu Satrya Dewi Djoko Wahyono Edi Prasetyo Nugroho Eko Nugroho Endang Yuniarti Erlianti, Karina Erwinayanti, Gusti Ayu Putu Sri Fatmawati, Ria Fasyah Fauziyah, Prabasiwi Nur Fauziyah, Rizza Feladita, Niken Fithria Dyah Ayu Suryanegara, Fithria Dyah Ayu Githa Fungie Galistiani Gozali, Mu’min Gunawan Pamudji Widodo Hartati Hartati Hartih, Nur Aeni Hendri, Doni Heru Sasongko Ibnu Gholib Gandjar Ika Ratna Hidayati Indarti, Titik Rahayu Indriyati Hadi Sulistyaningrum Istiqomah, Fatimah Nur Kaswindarti, Novita Kaswindiarti, Novita Kencanasari, Tiekha Kholid, Zakki Kusmini, Kusmini Kuswardhani Kuswardhani Lolok, Nike Herpianti Lukman Hakim M. Rifqi Rokhman Marchaban Marchaban, Marchaban Marhenta, Yogi Bhakti Marselin, Amanda Mawardani, Annisa Pungki Mulyaningsih, Rosita Munawaroh, Farida Munawaroh, Ni'matul Nanang Munif Yasin Oetari, Oetari Oviani, Gusti Ayu Pamudji, Gunawan Partini Partini, Partini Prabowo, Pulung Pramesti, Yenda Ayu Puspandari, Dyah Ayu Putu Yudhistira Budhi Setiawan Rina Handayani, Rina Rokhman, M Rifqi Saharuddin, Tria Saputra Santi, Nur Sarie, Lamlay Silvania, Arinda Sri Suryawati Sri Suwarni Suena, Ni Made Dharma Shantini Sumarni Sumarni Surlita, Herlin Suryagama, Digdo Suryani, Rofi'atun Susilo, Avrilya Iqoranny Sutriatmoko, Sutriatmoko Swastiandari, Gabriela Larasati Syahlani, Suci Paramithasari Tampa'i, Randy Taufiqurohman, Taufiqurohman Tommy Pratama, Tommy Tri Murti Andayani Tri Wijayanti Tuko, Eirene Copalcanty Wakhid Slamet Ciptono Wardani, P. E. Wardani, P.E. Widiastuti, Mentari Y.W., Vika Marin Yopi Rikmasari, Yopi Yosi Febrianti, Yosi