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Journal : Ar-Risalah: Media Keislaman, Pendidikan dan Hukum Islam

ANALISIS KUALITAS PELAYANAN, HARGA BERPENGARUH TERHADAP KEPUASAN PELANGGAN YANG BERDAMPAK PADA LOYALITAS PELANGGAN (Kasus Pada Pelanggan CV. Nur Angkasa - Banyuwangi) Nurul Hidayah
Jurnal Ilmiah Ar-Risalah: Media Ke-Islaman, Pendidikan dan Hukum Islam Vol 14 No 1 (2016): (APRIL 2016)
Publisher : LPPM IAI IBRAHIMY GENTENG BANYUWANGI

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Abstract

Loyal customers are very important to the enterprisesbecause of the cost to acquire new customers is more expensivethan keeping old customers. Variable in this research is thequality of service, price, and customer satisfaction that isassumed to be able to increase the positive impact against theloyalty of consumers. This research is associative research tofind out the relationship between two or more variables. Thepopulation in this research is the consumer CV Nur Angkasa JL.KH. Hasan, RT 03 RW., 2, Tegalarum-Sempu, Banyuwangi. Thesample in this research are consumer CV. Nur Angkasa as muchas 148 consumers. Data analysis in this research was done in adescriptive. The research results proved that the quality ofservice and price have give a positive and significant effectagainst the satisfaction and loyalty of customers. Customersatisfaction have give a positive influence not significantly tocustomer loyalty.
Co-Authors Afi Rachmat Slamet Agus Setyo Utomo Agus Slamet Haryanto Ahmad Humam Hamid Aji Hermawan Ali Daud Hasibuan Almira Rahmatika Amriani Sapra Amy Nindia Carabelly, Amy Nindia Anak Agung Ketut Sudharmawan Andar Luki Faryanto Andhika Hayyu Pratama Andika Bagus Nur Rahma Putra, Andika Bagus Nur Rahma Angga Irawan Anis Nur Widayati Anisa Mulyani Anita agustina Anita Dwi Rahmawati Annasari Mustofa Apriani Ardyan Firdausi Mustoffa Arief Noviarakhman Zagladi Asti Kusuma Wardani Baiq Mira Aulia Salsabila Barra Gusma Fadillah Casminto Casminto Choiril Hana Mustofa Danang Aria Nugroho Darini Kurniawati Devi Safitri Didik Indarwanta Diki Cahyo Ramadhan Dinda Ariyantika Dindin Wahyudin Dini Yuniarti Diniyah Kholidah Djajadi Djajadi Dona Santika Doni Teguh Wibowo Dwi Indah Dwin Seprian Edy Yusuf Agung Gunanto Ega Asnatasia Maharani ELLY SUSANTI Emily Nur Saidy Nur Saidy Eti Herawati Ety Sari Handayani F, Feliatra Fabelyn Gandryal Mistipa Fahruddin Kurdi Fajar Yousriatin Fitri Oviyanti Florensa Florensa Fransisca Tassia Fuadah Fakhruddina Hamidah Hamidah Hans Julio Pratama Harapan Parlindungan Ringoringo Hasni Yaturramadhan Harahap Hayani Anastasia Hindarto Huldani Huldani Ibrahim Ibrahim Ika Ratna Indra Astutik Indro Herry Mulyanto Intan Nur ‘Ain Intan Tolistiawaty Ira Rahmawati Irwandani Irwandani Isniyatun Niswah Muflikhatuz Kamaliah - Karkono Karkono Kartika Chrysti Suryandari Khairani Khairani Kholis, Anja Hesnia Kuswati, Kuswati Laksono Trisnantoro Lalu Ali Wardana Lingling Marinda Palupi Lintang Sari Listi Oktaviani Ludfi Muyassaroh M. Ainul Rizki Setiawan Made Agus Nurjana Maharagita Audimy Tammalea mahmud Junianto Mari Okatini Mariaty Ibrahim Masmuri Masmuri Maya Fitriasari Meti Maspupah Mohammad Suryawinata Muh. Nazri Muhammad Fakhri Ardyansyah Muhammad Hatta Subakti Muhammad Hufron Muhammad Junaidi Muhammad Yusuf Hisyam Murniati Murni Nadia Rahmawati Nadia Rizky Amalia Ni Nyoman Veridiana Nisma Nissa Tarnoto Nurhalifah Nuri Fadhilah Nurmiati, Nurmiati Nurul Annisa Nur’azizah Octaviani Mesatoding Panghiyangani, Roselina Puput Haryani Putri Amanda Radhia Riski Rahmayanti Hasibuan Rahmiati Rahmiati Reksa Rohmadona Renaldi Sutomo Renie Kumala Dewi Riris Wahyu Satyaningtyas Riza Arifin Robby Hudiansyah Romlah Romlah Rudi Hamarno Poltekkes Sahdella Sahdella Sapta Raharja Prayoga Suryadarma dan T. Ikhsan Azmi Ani Suryani Selasih Selasih Selvi Damayanti Septina Laylatu Zahro Shofia Rahmi Shofia Rahmi Shofiyah Al Idrus Siti Arfah Siti Rahma Yanti Siti Rifani Siti Suleman Sitti Chadijah Sugeng Heri Suseno Sujono - Suryo Nugroho Syarifah Syarifah Tika Fitriyah Tri Cahyo Sepdianto Triantoro Safaria Umi Kulsum Qomariah Untung Widodo Wahyudi Wahyudi Wahyuni Inggit Pratiwi Wakhidian Solehatur Rohmah Widiani, Esti Wimpy Wimpy Winda Yunita Miftahul Jannah Wulida Litaqia Yofita Sandra, S.Pd., M.Pd., Zico Farlin, Dr. Budiwirman, M.Pd., Yuli Priyana YUYUN SRIKANDI Yuzarion, Yuzarion Zainuri Sabta Nugraha Zaitul Ummi