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Try Sugiyarto
Universitas Halu Oleo
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Journal : Jurnal Ilmiah Universitas Batanghari Jambi

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Persepsi Kinerja dan Dampak Transportasi Online terhadap Pendapatan Pengemudi Angkutan Kota (Studi Kasus Trayek R.02 Kota Kendari) Try Sugiyarto Soeparyanto; Reza Adiyaksa; Adris Ade Putra; Statiswaty Statiswaty
Jurnal Ilmiah Universitas Batanghari Jambi Vol 24, No 1 (2024): Februari
Publisher : Universitas Batanghari Jambi

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.33087/jiubj.v24i1.3855

Abstract

Online-based transportation is rife amidst the condition of the public transportation system in urban areas and in the City of Kendari, Southeast Sulawesi, which needs to be better organized. Offering high flexibility and accessibility, affordable costs, multilevel comfort, and even security guaranteed by the company, it is undeniable that people who need to make a switch move under the pretext of consumer freedom to choose better. Social jealousy cannot be contained, especially for conventional transportation (Angkot) already operating. Gradually the number of online-based transport fleets is increasing, and of course, it affects the income of Angkot drivers. Therefore, reviewing the performance from the passengers' perspective tries to see to what extent the Angkot can meet expectations. The analysis used the Customer Satisfaction Index (CSI) method and Importance Performance Analysis (IPA). In addition, the statistic tests whether public transportation drivers have decreased income due to the increasing prevalence of online-based transportation. Respondents of public transportation passengers (users) were 400 people and 91 public transportation drivers. The results show that Online Transportation's presence hurts public transportation drivers' income levels. A decrease in the level of income of the drivers indicates this difference. The average daily income before online transportation was Rp. 151,000 - Rp. 200,000 and Rp. 51,000 - Rp. 100,000 after. On the other hand, for users, the results of the CSI analysis show that the Fare Variable is considered Satisfied for the user. At the same time, Safety, Comfort, Regularity, Smoothness, and Accuracy are rated Normal/Neutral. The Dissatisfied Variables are Safety and Pollution. In the IPA analysis, seven attributes are in Quadrant II, which means that users rate public transportation as 'Keep Up The Good Work', and six attributes are in Quadrant I, which means they need serious attention and 'improvement'. While the other 16 attributes are in quadrants III and IV, namely 'Low Priority' and 'Possible Overkill'.
Co-Authors Adris Ade Putra Ahmad Syarif Sukri Ahmad, Siti Nurjanah Ainusalbi Al Ikhsan Aminur Aminur Anafi Minmahddun Andhy Ilga Nur Aisyah Andi Indarwangi Andi Kukuh Setiawan Andi Mulk Rahim Akbar Arif Munandar Arman Faslih Arman Faslih Armayanti Aris Asraf Asraf Asri Asri Baso Mursidi Baso Mursidi Dewi Dewi Diki Darmawan Djordhy Wira Wira Adyaksa Edward Ngii Elisabet Elisabet Evika Hatma Fahruddin Fahruddin Fathur Rahman Rustan Ferdiansyah Ferdiansyah Fitriah Masud Gilang Firmansyah Herdianto Herdianto Hermanto Hermanto I Gede Wira Prayuda Ice Jayanti Ikhsan, Ainussalbi Al Jahidin Jaya, St. Nawal Jimin Jimin Jumadil Nangi La Ode Abdul Razak La Ode Muh. Hamid La Ode Muhamad Nurrakhmad Arsyad La Ode Rizki Darmawan La Welendo Laode Haji Laode M. Iradat Laode Muhammad Nurrakhmad M. Yamin Mappa Nashrun Mappa Nashrun Mappa Nasrun Masykur Kimsan Muammar Makmur Muh. Handy Dwi Adityawan Muh. Jun Sawal Muh. Miftahul Fadli Muh. Thahir Azikin Muh. Thahir Azikin Muhammad Akbar Kurdin Muhammad Syarif Prasetia Muhammad Syarif Prasetia Nasrul Nasrul Nasrul Nasrul Nini Hasriyani Aswad Nur Intan Kias Nur Salam Saleng Nurgiantoro, Nurgiantoro Ode Agus Salim Mando Oscar Ade Nur Pipit Krida Rahayu Pratama, Elko Edy Rachman, Ranno Marlany Rachmat Sofyan Ramal Ramal Reza Adiyaksa Rial Hadi Rahmawan Ridwansyah Nuhun Rindiani Aulia Surlan Riswandi Riswandi Rustam Rustam Samsudin Samsudin Siti Nurjanah Ahmad Siti Nurjanah Ahmad Statiswaty Suharjito Suharjito Sulha Sulha Sulha Sulha Suratman Aldin Susanti Djalante Umran Sarita Umran Sarita Uslinawaty, Zakiah Wa Kuasa Wa Ode Oga Wa Ode Rezkaleonita Dawayanti Wayan Mustika