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Journal : Jurnal Kebijakan dan Pelayanan Publik

ANALISIS IMPLEMENTASI KEBIJAKAN PERATURAN PEMERINTAH NOMOR 39 TAHUN 2018 TENTANG KEPROTOKOLAN PADA BAGIAN PROTOKOL DAN KOMUNIKASI PIMPINAN SEKRETARIAT DAERAH PEMERINTAH KABUPATEN LAMPUNG BARAT Adrian Tawai; Rola Pola Anto; Kusuma Wardani Dwi Putri
e-JKPP Vol 7, No 2 (2021): Agustus
Publisher : Universitas Bandar Lampung (UBL)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36448/ejkpp.v7i2.2101

Abstract

The prevailing regulations in regulating the implementation of technical seraca protocol are stipulated in Government Regulation No. 39 of 2018 concerning the Implementation of Law No. 9 of 2010 on Protocol. In the regulation regulates various technical implementation of protocol ranging from the layout of the venue, ceremony, respect, regulation of the protocol of state guests, government guests and guests of foreign state institutions, as well as the arrangement of visits and banquets. On the other hand, members of the protocol of the West Lampung Regency District Government still do not understand many rules governing the protocol itself, this often happens to the placement of the order of invited guests who have not complied with the applicable rules. This study aims to identify and analyze the Government Regulation Policy No. 39 of 2018 on Protocol and Communication in the Protocol and Communication Section of the Regional Secretariat of the Government of West Lampung Regency. The research method used in this study is qualitative data analysis. Where researchers jump directly into the field to obtain data from the beginning to the end of the study. The sources and types of data used are primary and secondary data. Data collection method by means of literature research, observation, interview, and documentation.Based on the data analysis that has been done, the implementation of Government Regulation No. 39 of 2018 on Protocol and Communication in the Protocol and Communication Section of the Regional Secretariat of West Lampung Regency has not gone well because there are still many protocol members who do not understand the rules governing protocol, Factors Inhibiting the Implementation of PP No. 39 of 2018 on the first protocol is still the lack of human resources with ASN status, Second, there are still many members of the protocol who have not followed the training of protocol either held by the Ministry Institutions or provincial government, Third, still lack of existing facilities and infrastructure.
ANALISIS LINGKUNGAN ORGANISASI DALAM MENUNJANG KINERJA ORGANISASI PUBLIK (Studi pada Dinas Perdagangan dan Pasar Kota Metro Lampung) Adrian Tawai; Hendriawan Hendriawan
e-JKPP Vol 5, No 2 (2019): Agustus
Publisher : Universitas Bandar Lampung (UBL)

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (126.426 KB) | DOI: 10.36448/ejkpp.v5i2.1858

Abstract

The problems in this research are: (1) How is the Environmental Condition of the Organization at the Metro City Trade and Market Office. (2) What aspects support and hinder the Organizational Environment in Supporting Public Organization Performance at the Metro City Trade and Market Office.The research method used in this research is descriptive qualitative method. The use of this method is to describe the Organizational Environment in Supporting the Performance of Public Organizations at the Metro City Trade and Market Office, to study qualitatively, how all data is obtained directly from informants in the field using interviews and document studies.The results show that the organizational environment of the Metro City Trade and Market Office is one of the causes of success in carrying out a job, because the organizational environment can affect workers, especially the organizational environment that is psychological in nature. The organizational environment at the Metro City Trade and Market Office aims to provide maximum work comfort, so that employees in providing quality services, in the sense that if employees work and the results of the work get appreciation and recognition, then the work must be of high quality.Supporting and inhibiting aspects in efforts to improve the organizational environment at the Metro City Education and Culture Office. These aspects can occur both internally and externally to the organization. Internal factors include elements contained in the body of the organization, namely the Metro City Trade and Market Office. Then the external factors that come from outside the Metro City Trade and Market Office, such as local governments, relevant agencies and the community. This happens because a good organizational environment has been strived for, but it has not materialized as expected because there are still employees who are not fully comfortable with the existing organizational environment, such as air circulation, noise in the workplace.
PENGARUH GAYA KEPEMIMPINAN DAN BADAYA ORGANISASI TERHADAP KINERJA PEGAWAI PADA BIRO HUMAS DAN PROTOKOL PROVINSI LAMPUNG Adrian Tawai; Yudhi Franata
e-JKPP Vol 4, No 1 (2018): April
Publisher : Universitas Bandar Lampung (UBL)

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (185.219 KB) | DOI: 10.36448/ejkpp.v4i1.1845

Abstract

Masalah dalam penelitian ini adalah: (1) Apakah Gaya Kepemimpinan berpengaruh terhadap Kinerja pegawai pada (2) Apakah Budaya Organisasi berpengaruh terhadap Kinerja pegawai pada Biro Humas Dan Protokol Provinsi Lampung, (3) Apakah Gaya kepemimpinan dan budaya organisasi berpengaruh terhadap Kinerja pegawai pada Biro Humas Dan Protokol Provinsi Lampung. Metode penelitian yang digunakan dalam penelitian ini ialah metode explanatory survey survei. Populasi dalam penelitian ini seluruh Pegawai pada Biro Humas Dan Protokol Provinsi Lampung sebanyak 150 orang, kemudian sampel dalam penelitian ini yaitu sebanyak 60 orang. Sesuai hasil penelitian menunjukkan bahwa Gaya kepemimpinan berpengaruh terhadap kinerja pegawai pada Biro Humas dan Protokol Provinsi Lampung. Sesuai hasil penelitian menunjukkan bahwa gaya kepemimpinan yang diterapkan sekarang belum sepenuhnya dipatuhi oleh pegawai. Kemudian Budaya organisasi berpengaruh terhadap kenerja pegawai pada Biro Humas dan Protokol Provinsi Lampung. Sesuai hasil penelitian menunjukkan bahwa budaya organisasi berada pada kategori cukup baik, namun belum optimal, hal ini dikarenakan budaya malu yang ada pada Biro Humas dan Protokol Provinsi Lampung belum sepenuhnya dilaksanakan oleh pegawai. Gaya kepemimpinan dan budaya organisasi secara bersama-sama berpengaruh terhadap Kinerja pegawai pada Biro Humas dan Protokol Provinsi Lampung. Sesuai hasil penelitian menunjukkan bahwa gaya kepemimpinan yang ditampilkan dan budaya organisasi dengan sepuluh prinsip malu belum optimal dalam meningkatkan kinerja pegawai, karena masih ada variabel lain yang mempengaruhi kinerja pegawai tetapi tidak diteliti.
IMPLEMENTASI PERATURAN PEMERINTAH RI NOMOR 53 TAHUN 2010 TENTANG DISIPLIN PEGAWAI NEGERI SIPIL PADA SEKRETARIAT DAERAH KABUPATEN MESUJI Rola Pola Anto; Adrian Tawai; Muzairi Muzairi
e-JKPP Vol 7, No 1 (2021): April
Publisher : Universitas Bandar Lampung (UBL)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36448/ejkpp.v7i1.1943

Abstract

The problems in this research are: (1) How to implement the policy of the Republic of Indonesia Government Regulation Number 53 of 2010 concerning Civil Servant Discipline at the Regional Secretariat of Mesuji Regency. (2) What aspects hinder the implementation of the policies of the Government of the Republic of Indonesia Number 53 of 2010 concerning Discipline of Civil Servants at the Regional Secretariat of Mesuji Regency. This research design is to use a qualitative research type with descriptive analysis method. The use of this method is to describe the implementation of the policy of the Government of the Republic of Indonesia Number 53 of 2010 concerning Discipline of Civil Servants at the Regional Secretariat of Mesuji Regency, qualitatively examining how all data is obtained directly from informants in the field using interviews and observations. The results showed that the Implementation of Government Regulation No. 53 of 2010, has been implemented, but not optimal, employees who have good discipline are proven to show better performance compared to those who do not have good discipline. It can be seen that there are still state civil servants who often enter the office late and some often leave before office hours, without any clear reason, and this is also strengthened by employee performance reports. Obstructing aspects, namely in the application of employee discipline is a lack of knowledge about work procedures and standard operating procedures, which results in reduced work results, relatively low number of employees, and relatively limited office work facilities, and frequent power outages, so that time reduced work and relatively low quality of work. Thus, that the application of employee discipline in carrying out their duties is often neglected, many stakeholders have not expected sanctions for employees who violate the policies of the Republic of Indonesia Government Regulation No. 53 of 2010 concerning the Discipline of the State Civil Apparatus at the Regional Secretariat of Mesuji Regency.
PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN MASYARAKAT DALAM PEMBUATAN PASPOR DI KANTOR IMIGRASI KELAS I TEMPAT PEMERIKSAAN IMIGRASI BANDAR LAMPUNG Adrian Tawai; Rola Pola Anto; Haerul Ikrar Rusli
e-JKPP Vol 6, No 3 (2020): DESEMBER
Publisher : Universitas Bandar Lampung (UBL)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.36448/ejkpp.v6i3.1922

Abstract

The lack of good quality of service at the Class I Immigration Office at the Bandar Lampung Immigration Checkpoint can lead to a crisis of trust in the community, which can be in the form of people still feeling convoluted, non-transparent, less informative, less accommodating and inconsistent service procedures and mechanisms so that they do not guarantee legal certainty, time and cost. So that this results in the emergence of other phenomena such as the high costs that must be incurred by the community as users of public services provided by the government. For this reason, bureaucratic reform in the field of public services must be a top priority for the government.The problem in this study can be formulated, namely "does the quality of service affect public satisfaction in making passports at the Class I Immigration Office at the Bandar Lampung Immigration Checkpoint?". This study has the aim of knowing and analyzing the effect of service quality on community satisfaction in making passports at the Class I Immigration Office at the Bandar Lampung Immigration Checkpoint.This study used an explanatory survey design by analyzing the influence of the service quality variable (independent variable) on community satisfaction (dependent variable). The population in this study were the people who made Passports 24 at the Class I Immigration Office at the Bandar Lampung Immigration Checkpoint in 2019, amounting to 1,371 people. The sample in this study was taken 10% x 1.371 = 137.1 ≈ 137 people. The sampling technique used in this study was accidental sampling. The analysis used is descriptive analysis and simple linear regression analysis.Based on the results of data analysis, many respondents who answered about the quality of service complained about the empathy of passport-making employees, especially regarding individual attention, the community was still not satisfied because they did not feel that they had received good service in how employees communicate to the community, were considered less communicative and less effective, this has a significant impact on community satisfaction, especially in terms of getting preferential treatment from employees. There is a positive influence between service quality and community satisfaction in making passports at the Class I Immigration Office at the Bandar Lampung Immigration Checkpoint, which is 27.3%, the rest is influenced by other factors that are not researched, showing that the process of making a passport is not only influenced by service quality. However, there are still many other factors that are not examined such as product quality, emotionality, price and cost.
PENGARUH PEMBERIAN REWARD DAN DISIPLIN TERHADAP KINERJA PEGAWAI BADAN PEMBERDAYAAN MASYARAKAT DAN PEMERINTAHAN DESA (BPMPD) PROVINSI SULAWESI TENGGARA Adrian Tawai
e-JKPP Vol 3, No 3 (2017): DESEMBER
Publisher : Universitas Bandar Lampung (UBL)

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (1154.727 KB) | DOI: 10.36448/ejkpp.v3i3.960

Abstract

ABSTRAKPengaruh Pemberian Reward dan Disiplin terhadap Kinerja Pegawai Badan Pemberdayaan Masyarakat dan Pemerintahan Desa (BPMPD) Provinsi Sulawesi Tenggara. Program Studi Administrasi Pembangunan Pascasarjana Universitas Halu Oleo.Penelitian ini bertujuan untuk (1) Mengkaji dan menganalisis pengaruh pemberian reward terhadap kinerja pada Badan Pemberdayaan Masyarakat dan Pemerintahan Desa (BPMPD) Provinsi Sulawesi Tenggara ; (2) Mengkaji dan menganalisis pengaruh disiplin pegawai terhadap kinerja pada Badan Pemberdayaan Masyarakat dan Pemerintahan Desa (BPMPD) Provinsi Sulawesi Tenggara. (3) Mengkaji dan menganalisis pengaruh pemberian reward dan disiplin pegawai secara simultan terhadap kinerja pada Badan Pemberdayaan Masyarakat dan Pemerintahan Desa (BPMPD) Provinsi Sulawesi Tenggara.            Populasi dalam penelitian ini adalah seluruh Pegawai Negeri Sipil (PNS) yang berada dalam lingkup Badan Pemberdayaan Masyarakat dan Pemerintah Desa (BPMPD) Provinsi Sulawesi Tenggara terkecuali pimpinan instansi (Kepala Badan), yang berjumlah 98 orang dan penelitian bersifat sensus sehingga tidak perlu dilakukan proses sampel.            Hasil penelitian menunjukkan bahwa : 1). Pemberian Reward berpengaruh terhadap kinerja Pegawai pada Badan Pemberdayaan Masyarakat dan Pemerintah Desa (BPMPD) Provinsi Sulawesi Tenggara. ; 2) Disiplin berpengaruh terhadap kinerja Pegawai pada Badan Pemberdayaan Masyarakat dan Pemerintah Desa (BPMPD) Provinsi Sulawesi Tenggara., serta 3). Pemberian Reward dan disiplin secara simultan berpengaruh terhadap kinerja Pegawai pada Badan Pemberdayaan Masyarakat dan Pemerintah Desa (BPMPD) Provinsi Sulawesi Tenggara. Kata Kunci ; Reward, Disiplin, Kinerja.
Co-Authors Abdul Rizal Abdullah, Muh. Zein Achmad Selamet Aku Adrianus Adrianus Agung Suharyanto Akbar Wahbi Al Asrin Rahman Alfira Rezky Fajriati Rahmad Almaidah Amin Tunda Aminuddin Aminuddin Amir, H. Muh Amir, Muhammad Andre Andre Apolinaris S.A Ari Agung Prastowo, Ari Agung Arifin Utha Arifin Utha Aslim, La Ode Asrianah Hasan Asriani Asriani Audra Junita, Devanya Dani Umbara de Guzman, Broderick M. N. Deki Zulkarnain ERDIANA WATI, ERDIANA Eriyanti Eriyanti Ernia Ernia Evita Sandra Fahril Muchtasar Faturachman Alputra Fera Tri Susilawaty Firdayanti, Firdayanti Gunawan Gunawan Haeruddin, Karnila Haerul Ikrar Rusli Harnina Ridwan Hendri Ade Sucipto Hendriawan Hendriawan Ilmainar Mauna Jamal Bake Jamal Bake Kaimudin, Hasnani Kusuma Wardani Dwi Putri La Ode Arsad Sani La Ode Aslim La Ode Herman Halika La Ode Muhamad Munadi La Ode Muhammad Elwan La Ode Muhammad Elwan La Ode Nafiu La Ode Sahaba La Tarifu Larasati, Ida Ayu Putri liwaul, liwaul Lode Asrun Loeth, Lidya Tri Wardhany Marlina Marsela Marsela Muh Amir Muh. Nasir Muh. Rijal Muh. Yusuf Muhammad Amir Muhammad Amir MUHAMMAD AMIR Muhammad Amrullah Pagala Muhammad Basri Muhammad Basri Muhammad Elwan Muhammad Rijal Muhammad Yusuf Muhammad Yusuf Muhammad Yusuf Muhammad Yusuf Murdjani Kamaluddin Musjito Musjito mustafa, laode Muzairi Muzairi Natsir Sandiah Nurul Arsy Utami P., Iwan Pertiwi, Ajeng purnamasari, muthia Putranto, Teguh Dwi Putrianingsi, Eka Razak, Abd Salam Reski Reski Rina Astarika Rina Astarika Rista Pebriyanti Rola Pola Anto Rola Pola Anto Romualdus T.P.M.D Ryan Julio Dwi Putra Samiruddin Samiruddin Sarita, Ihsan Sartono Sartono Sartono Sartono Sartono Sartono, Sartono Semuel Batlajery Simon Siamsa Sri Muliati Suhadi Sulsalman Moita, Sulsalman Suriani Suriani Suryana Mekuo Syamsul Alam Tarimana, Ambo Wonua Utha, Arifin Yamin Yaddi Yudhi Franata Yudi Agusman Zamran Afriadi