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P. Eko Prasetyo
Fakultas Ekonomi Universitas Negeri Semarang
Religion Agriculture, Biological Sciences & Forestry Humanities Automotive Engineering Biochemistry, Genetics & Molecular Biology Civil Engineering, Building, Construction & Architecture Computer Science & IT Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Education Electrical & Electronics Engineering Energy Engineering Health Professions Immunology & microbiology Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Materials Science & Nanotechnology Mechanical Engineering Medicine & Pharmacology Neuroscience Nursing Physics Public Health Social Sciences Other

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Journal : The Journal of Educational Development

 1 
DEVELOPING PERFORMANCE MEASURMENT MODEL FOR EDUCATIONAL IN HOSPITAL BASED ON BALANCED SCORE CARD Lestari, Lilik; Widodo, Joko; Rachman, Maman; Prasetyo, P. Eko
The Journal of Educational Development Vol 3 No 2 (2015): November 2015
Publisher : The Journal of Educational Development

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Abstract

This study is aimed to: (1) identify performance measurement model hospitals as educational institutions that have been implemented (2) produce a design model of hospital performance measurement as an educational institution base on the balanced scorecard, (3) analyze the effectiveness of the performance of the developed measurement model. The research model and development is carried out in the Hospital Pulmonary dr. Ario Wirawan Salatiga. Subjects were apprenticeship program participants, apprenticeship supervisor and hospital employees. Qualitative and quantitative data were collected to be analyzed using descriptive statistics and accuracy test model. The results of research and development show that (1) model of hospital performance measurement as an educational institution that is used today is the Government Performance Accountability Report; (2) the result of the model that is based on the Balanced Scorecard performance measurement shows that the development of indicators of customer perspective is customer satisfaction, customer loyalty, relationship quality, trust and customer acquisition; the development of financial perspective is accountability, economic ratios, the ratio of the efficiency and effectiveness ratio; the development of internal business process perspective is quality assurance, quality of facilities - infrastructure, innovation, patient preference, outpatient visits and hospitalization and use of the bed; and the development of learning and growth perspective is the instructor competence, job satisfaction, organizational commitment, work motivation, employee retention and employee productivity (3) The effectiveness of the measurement model that is developed is ability to provide a comprehensive framework to describe the hospitals vision and mission as an educational institution.
Co-Authors - Kardoyo Achmad Hizazi Adang Samsudin S., Adang Samsudin Agus Kuncoro Alamsyah - Andaraswari Andaraswari Andryan Setyadharma Anggraeni, Oki Anggraeni, Oki Ani Dijah Rahajoe Anisa Ayuning Tyas Anita Safitri arif arizal Asih Wulandari Avi Budi Setiawan Awinda lutfina Ratnasari, Awinda lutfina Azridjal Aziz Azridjal Aziz Dewi Fitriyani Diya Novitasari Djoko Suwandono Djoko Widodo Dwi Haryatmi Dwi Rahmayani, Dwi Dyah Maya Nihayah Emil Huriani Endang Sulistyowati Erlanda Augupta Pane Etty Soesilowati Fafurida Fafurida Fitria Nur Anggraeni, Fitria Nur Fugiyar Suherman Harry Setya Hadi Hasan Hariri Hayatul Ismi Hendra Purwanto Herman Tarigan Idhotun Nafiah Irawan Yogyadipratama, Panji Irawan Yogyadipratama, Panji Istihara Ibnu Hajar Jati, Sarwito Asmoro Kartika Firdausy Kesuma, Ayu Cahyaning Khatijah Binti Abdullah Krisdianto, Boby Febri Kristanti Wahyuningtyas Lilik Lestari lutfina Ratnasari, Awinda lutfina Ratnasari, Awinda Maman Abdul Jalil Maman Rachman Mariella Rosa Farabita Marimin Marimin Milna Andelina Muhammad Naufal Ibnu Ridho MUHAMMAD TAUFIK Muliantino, Mulyanti Roberto Noer Rochma Damayanti Noffik Ermawati, Noffik Nur Wahyuningsih Nurida Isnaeni Nurjannah Rahayu Kistanti Panji Irawan Yogyadipratama, Panji Irawan Partono Thomas Parwati Parwati Prameswara, Daffa Arkan Pratama, Rizka Nur Pudaka, Deo Leko Pudaka, Deo Leko Purba, Susanti Lasmaria Purba, Susanti Lasmaria Putri, Chintia Ariani R.Ade Sukarna Rahmat Iman Mainil Reni Yustien Rika Gubita Rika Sarfika Riska Fitriani Risna Endah Budiati Rohman, Shohihatur Rudi Hermawan Rusdarti - Simanjuntak, Agnes Pradina Simanjuntak, Agnes Pradina Siti Harnina Bintari Siti Maisaroh Soffiana Agustin, Soffiana Sri Hartini Sri Wahyuningsih Sugeng Sulaksono, Bambang Sunyoto Sunyoto Suranto Suranto Susi Andriyani Suwardi, Maskun Tole Sutikno Trisno Utomo Ucip Sucipto Ulya, Khalwatul Umi Darojah, Umi Wasino Wasino Wiwik Tiswiyanti Yesni, Marnila Zia, Ikrima Zaleda