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Journal : Media Eksakta

Implementasi Sistem Mutu ISO-9000 Terhadap Kinerja Puskesmas di Kota Palu Syamsuddin, Syamsuddin
Media Eksakta Vol 5, No 2 (2009)
Publisher : Media Eksakta

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Abstract

The goal, hence method of data collecting used is census method, type of research deskriptif-verifikatif, method of research of explanatory survey, technique used is cross sectional, and also object in this research is performance of puskesmas TQM in Palu City. Result of first hypothesis examination (product aspect) indicating that system of quality of ISO-9000 from product aspect by parsial have an effect on positive to performance of puskesmas TQM in Palu City that is equal to 0.215 or 21.5 gratuity; with the detail is level of direct influence that is 27.0 gratuity, and also the level of indirect influence which is passing aspect of action and aspect of management role that is (- 5.6) gratuity. Result of first hypothesis examination (action aspect) indicating that system of quality of ISO-9000 from execution aspect by parsial have an effect on the negative to performance of puskesmas TQM in Palu City that is equal to (-0.121) or (-12.1) gratuity; with the detail is level of direct influence that is 6.3 gratuity, and also the level of indirect influence which is passing aspect of product and aspect of management role that is (-0.184) gratuity. Result of first hypothesis examination (aspect of management role) indicating that system of quality of ISO-9000 from aspect of management role by parsial have an effect on positive to performance of puskesmas TQM in Palu City that is equal to 0.443 or 44.3 gratuity; with the detail is level of direct influence that is 56.3 gratuity, and also indirect influence which is passing aspect of product and action aspect that is (-12.0) gratuity.  Result of second hypothesis examination indicate that the system of quality of ISO-9000 (product aspect, action aspect, aspect of management role) by simultan have an effect on to performance of puskesmas TQM in Palu City that is equal to 53 gratuity, and also 47 gratuity determined by external variable is which not studied.
Co-Authors Adiasih, Ning admin admin, admin Adnan Adnan Agung Setiyawan, Agung Ahmad, Miladu Ahadi Akif Khilmiyah Alprince Maleso Andi Suriyaman Mustari Pide Ardianto, Yosia Arfandi, Muhammad Arina Rohmatika, Arina Asngadi Asngadi Assegaf, Muhammad Alimuddin Hamzah Astari, Fitrah Astuti, Wahyu Indri Aziz Salam, Aziz Azlinda Azman, Azlinda Badjeber, Nikma Barasandji, Saharaduin Cahyani, Erna Christi L., Rita DEWI SARTIKA Dominikus Rato Dwiyatmi Sulasminah, Dwiyatmi Efendi Efendi Faizah Mastutie Giri Wiyono Hammar, Robert K.R Hardianto, Mujib Harisah, Sitii Ibrahim Yunus, Andi Idris Patekai Indradewa, D. Indrijawati, Aini Intihanah, Intihanah Irwan, Rezkiyana Ulfha Ismail A. Sanusi Isnaeni, Purnaning Dhian Johariyah, St Juhriati, Juhriati Keban, Sesilia A Khairunnisak Khairunnisak, Khairunnisak Khaqiqi, Mohammad Nur Kunthi Tridewiyanti La Alimuddin, La Alimuddin Lamai, Suhartini Marlina Marlina Mawo, Junita Seravi Mislan Muhammad Muhammad Muhammad Nasri MUHAMMAD TAUFIK Muhammad Zuhdi Muzakkir Muzakkir Nam Rumkel nofrika, vony Nur Aida, Nur Nur Lazimatul Hilma Sholehah Orna, Orna Pandaleke, Alex Y. Pantanemo, Fauzia Parmin Ishak Pontoh, Grace Theresia Pratama Bayu Santosa Rasimeng, Syamsurijal Ratna Ayu Damayanti Rina Yulianti Rosnidar Sembiring Rum, Muhammad Sabrianto Aswad, Sabrianto Safaruddin Safaruddin Safriani Safriani, Safriani Saharudin Saharudin Sahrudin Barasandji Sakka Sakka Santi, Kanya Eka Sinapati Sinapati St. Laksanto Utomo Stanislaus, Stanislaus Sudarkam R. Mertosono Suhartini Dg. Matata Sukrisna, Bakti Sulastriyono . Sulistyowati Irianto, Sulistyowati Susanti, Ariska Sutriany Jafar, Farny Syahrial Ayub, Syahrial Syam, Akhmad Syamsuddin, Erfan Syihab, Mufly Fadla TAKDIR SAILI Triyanto Pristiwaluyo Tungga, Jefri Ulinsa, Ulinsa Umi Sumbulah Utami, Ni Nyoman Tri Wa Laili Salido Wahyu, Riswan Wayan P. Windia Wulansari, Chatarina Dewi Yuliana Yuliana Yunidar Yusman Bakri