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Journal : EQIEN - JURNAL EKONOMI DAN BISNIS

PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN NASABAH PADA PT. BANK RAKYAT INDONESIA (PERSERO) Tbk. Samsul Rizal; Vivid Violin; Eka Wardiana; Irwan Abdullah
Eqien - Jurnal Ekonomi dan Bisnis Vol 8 No 2 (2021): EQIEN - JURNAL EKONOMI DAN BISNIS
Publisher : Sekolah Tinggi Ilmu Ekonomi Dr Kh Ez Mutaqien

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (384.614 KB) | DOI: 10.34308/eqien.v8i2.232

Abstract

The purpose of this study was to determine the effect of service quality on customer satisfaction at PT. Bank Rakyat Indonesia (Persero) Tbk. Unit Bengo Branch Watampone. This research was conducted at PT. Bank Rakyat Indonesia (Persero) Tbk. Unit Bengo Branch Watampone, the research population is all customers of PT. Bank Rakyat Indonesia (Persero) Tbk. Unit Bengo Branch Watampone Unit, which was met at the time of the research, where the population was 500 customers while the sample size was determined using incidental sampling technique, which was 84 respondents. Data collection uses descriptive statistical techniques, simple linear regression analysis, and hypothesis testing. The results of data analysis obtained t count of 7.669 while t table amounted to 1.98932, so the t test hypothesis variable service quality has a positive effect on customer satisfaction. From the calculation of SPSS obtained R = 0.646, with R2 = 0.418 or 41.8%, the amount of customer satisfaction has been explained in the service quality data. While the rest, which is 0.582 or 58.2%, information about the amount of customer satisfaction cannot be explained by these independent variables.
POTENSI DAN EFEKTIVITAS PENGELOLAAN ZAKAT FITRAH Samsul Rizal; Irwan Abdullah; Sahrullah Sahrullah; Laila Nur Atika
Eqien - Jurnal Ekonomi dan Bisnis Vol 9 No 1 (2022): EQIEN - JURNAL EKONOMI DAN BISNIS
Publisher : Sekolah Tinggi Ilmu Ekonomi Dr Kh Ez Mutaqien

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (369.638 KB) | DOI: 10.34308/eqien.v9i1.335

Abstract

This study aims to determine the potential and effectiveness of the management of Zakat Fitrah in South Sulawesi Province. The type of research used is descriptive qualitative. The results obtained in this study are the potential of Zakat Fitrah in South Sulawesi Province is very large. This is evidenced by the number of zakat fitrah collected, from the regency, city and provincial level, namely the amount of zakat fitrah collected during the Ramadhan yesterday in the May 2019 period. Specifically, the data available at the National Board of Education of the South Sulawesi Province BAZNAS is around Rp. 139,595,500 collected from the individual Muzakki and Muzakki Institution data. As for the total amount of zakat fitrah collected throughout the South Sulawesi Province, both at the Regency and City level, which is registered in the existing system at the National Amil Zakat Agency (BAZNAS) of South Sulawesi Province is around Rp. 29,896,902.304, -. While the effectiveness of zakat fitrah management in South Sulawesi Province is still in the effectiveness phase.
Co-Authors , Handoko . Sugiyanta, . A Ali A. S. Suharyono Abdul Harris Burhan Abdullah Abdullah Ade Sumiahadi AHMAD JUNAEDI Ahmad Junaidi Aidi Noor Aji Hermawan Aldi M Alfima Rahasti Anas M. Fauzi Andhini, Martika Ani Kurniawati Anita Ristianingrum Ansyarif Khalid Artha Regina Tambunan Asdi Asdi Asep Nursangaji Asih Sukowati Astuti DA Astuti DA Awang Maharijaya Axel Anderson Ayu Vandira Candra Kusuma Bambang Pramudya Bambang S. Purwoko Bustami Syam Chairannisa, Dyana D.A. Astuti dan Kukuh Murtilaksono DARUSMAN, L.K. Darwis AN Darwis AN Desta Wirnas dewi novita Diah karyawati Dina Harsono Dwi Guntoro Dwiwanti Sulistyowati E. Namaken Sembiring Edi Santosa Edy Yusmin Eka Intan Kumala Putri Eka Wardiana EVA OKTAVIDIATI, EVA Faradesi Ardialisa Faras Gaitsa Bilkis Fibra Nurainy Gerson Hans Maure GHULAMAHDI, M. Gretty Febriola Siahaan h sanusi H. Soedarmadi HAJRIAL ASWIDINNOOR Hartami Dewi Hemawati Hemawati Hendrik Hendrik Herman Wafom Tubur Hesty Juniar Rukmin Hiroshi Ehara Hongarta, Reynaldo Ida H. Somantri Indriani Santoso Iqbal . Irwan Abdullah Iskandar Lubis ISMAIL SALEH Iswari S. Dewi Jalali Iqram Kanny, Putri Irene Karti PDMH Karti PDMH Khairil Anwar Krishna Surya Buana KWANG HO KIM Laila Nur Atika Lalu Muhamad Zarwazi Luki Abdullah M Zardan Araby M. Ghulamahdi Machfud Machfud Maisura Maisura Maria Erna Marmawi R . Maya Melati Mochammad Afifuddin Moeljarno Djojomartono Muftil Badri Muhamad Kurniadi Muhamad Syukur Muhammad Syaifuk Ar Rosyid Munawir, Fathurrahman Aziz MUNIF GHULAMAHDI P.M.D.H Karti, P.M.D.H Pangerang, Utama K. Perwita, Atikah Dyah Purwono Purwono Putri Sakura Raisa Baharuddin RANI FARIDA Ratih Marina Kurniaty Rinaldo, Ruswandi Ritonga, Arya Widura Sahrullah Sahrullah Sangrani Annisa Dewi Selvie D. Anis Selvie Diana Anis Sigit Prabawa Sobir Sobir Soedarmadi Hardjosoewignyo Soekisman Tjitrosemito Sofyan Zaman Sri Mulatsih Sudirman Yahya Sudradjat Sudradjat Sugiyanta Suryana Sutikno Sutikno Suwarto Tanto Pratondo Utomo Tineke Mandang Ulinnuha, Zulfa urai salam Vivid Violin Wenny Rahmawati WIJAYANTO, N. Yasidi, Farid Yudi Febrianto Yudi Febrianto Yuline . Yundari, Yundari Yuniarti , Zulfa Ulinnuha