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Pengaruh Kompetensi Pegawai Terhadap Peningkatan Kualitas Pelayanan Publik di Kantor Pusat Universitas Sam Ratulangi Ma Lumi, Djefry; Rares, Joyce J; Tulusan, Femmy M
JURNAL ILMIAH SOCIETY Vol 1, No 14 (2015): Volume 1 Nomor 14
Publisher : JURNAL ILMIAH SOCIETY

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Sam Ratulangi University as one of the major universities are very concerned will be given public service employees, to the competence of the employees is a problem that is considered by the leadership, because without a good employee competence given the public service will not be maximized. The research methodology used is that while the survey is descriptive analytical method. The target population in this study is that there are employees in the Central Office and the University of Sam Ratulangi University Students Sam Ratulangi, with a total sample as many as 113. The data were analyzed by using multiple linear regression statistical correlation. From this study it can be concluded that Altogether employee competence, namely the concept of self (Self Concept), the competence of employees that employee knowledge and competence of the employees that employee skills a positive effect on improving the quality of public services in the Central Office of Sam Ratulangi University. Keywords: Employee Competence, Quality of Public Services
MANAJEMEN PENGELOLAAN TAMAN NASIONAL BUNAKEN OLEH PEMERINTAH PROVINSI SULAWESI UTARA Rares, Joyce Jacinta
Jurnal LPPM Bidang EkoSosBudKum (Ekonomi,Sosial,Budaya, dan Hukum) Vol 2, No 2 (2015)
Publisher : Universitas Sam Ratulangi

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Penelitian ini tentang manajemen pengelolaan kawasan Taman Nasional Bunaken. Alasan utama dilaksanakannya penelitian ini, yaitu terus terjadinya penurunan kualitas kawasan (habitat bawah laut), rendahnya tingkat kunjungan wisatawan (terutama mancanegara) yang berdampak pada rendahnya kontribusi Pendapatan Asli Daerah dari sektor ini, serta belum baiknya kebersihan kawasan ini. Metode Penelitian yang digunakan adalah metode penelitian kualitatif. Hasil penelitian memperlihatkan tidak berjalannnya seluruh aspek manajemen (planning, organizing, actuating, dan controlling) karena bersumber dari kesalahan pada bentuk struktur (the bodies) dari lembaga yang dibentuk oleh Pemerintah Provinsi Sulawesi Utara di tahun 2000, untuk mengelola kawasan ini. Dewan Pengelola Taman Nasional Bunaken sebagai lembaga yang dibentuk untuk mengelola kawasan ini, hanya merupakan lembaga yang sifatnya koordinatif dan bukan pelaksana utama pengelola kawasan Taman Nasional Bunaken. Tugasnya hanya mengkoordinasikan segenap kebijakan dan program yang dibuat oleh instansi terkait. Juga, lembaga ini tidak memiliki kewenangan untuk memberikan punishment jika instansi terkait tidak melaksanakan programnya. Dengan keberadaannya yang demikian, maka instansi terkait tidak merasa berkewajiban untuk memberikan laporan kepada lembaga ini. Sumber masalah lainnya adalah “kecemburuan” instansi terkait terhadap keberadaan lembaga ini, serta adanya “egoisme” kelembagaan. Dari penelitian ini, direkomendasikan bahwa Dewan Pengelola Taman Nasional Bunaken masih perlu dipertahankan, tetapi dengan struktur dan kewenangan yang berbeda. Pengelolaan Kawasan Taman Nasional Bunaken diserahkan sepenuhnya kepada Lembaga ini, dengan cara menempatkan secara permanen tenaga ahli dari masing-masing instansi terkait pada lembaga ini. Selanjutnya, kewenangan instansi terkait lainnya terhadap kawasan Bunaken dihapus dan hanya menangani hal-hal yang bersifat eksternal.
Kinerja Pegawai Negeri Sipil Di Kantor Kecamatan Sario Kota Manado Sumual, Maervilli; Liando, Daud; Rares, Joyce
JURNAL ILMIAH SOCIETY Vol 3, No 20 (2016)
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Performance is the result of the quality and quantity of work accomplished by an employee in carrying out their duties in accordance with the responsibilities given to him. Performance is affected by factors such as ability and motivation. This study aims to determine the performance of civil servants in the Sario District Office of Manado City. The methodology used for this study is qualitative research methods. The data is collected through direct interviews and field observations. The results showed that the performance of civil servants in the Sario District Office of Manado City is not maximized. This is caused by various level of workability, there’s also lack of motivation, financial or non-financial one, given by the employer. Keywords : Performance, ability, motivation
PELAYANAN KESEHATAN DI PUSAT KESEHATAN MASYARAKAT (PUSKESMAS) AMURANG TIMUR KABUPATEN MINAHASA SELATAN Wowor, Hetmy; Liando, Daud; Rares, Joyce
JURNAL ILMIAH SOCIETY Vol 3, No 20 (2016)
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This study aims to determine the health services in community health centers (Puskesmas). Through the results of the study found that the health care received by the community have followed the procedures of existing services, from the aspects of reliability, responsiveness, assurance, empathy and tangible. This is supported by officers who have a sense of caring for a patient, friendly so that patients feel more comfortable being in a neighborhood health centers. Keywords: Care, Health
Efektifitas Pelayanan Publik Di Kantor Kelurahan Tongkeina Oroh, Johns A. Ch; Rares, Joyce; Pesoth, Welly
JURNAL ILMIAH SOCIETY Vol 2, No 20 (2016)
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This research was conducted in order to find out the public service management and community respond applied by Tongkaina Political District Office Bunaken Sub-district Manado City. This descriptive research is only to explain the situation of public service management in Tongkaina Political District Office Bunaken Sub-district Manado City. This research used descriptive analysis, to draw conclusion by in depth interview with secondary information as supported data. Then, the data researched based on the existing concepts from library. The result showed that the public service in Tongkaina Political District Office Bunaken Sub-district Manado Citystill far from maximum satisfaction
KEPEMIMPINAN PEREMPUAN DI DESA WIAU LAPI KECAMATAN TARERAN KABUPATEN MINAHASA SELATAN RUMIMPUNU, SOFANY RUSSO; RARES, JOYCE JACINTA; TAMPI, GUSTAF BUDI
JURNAL ADMINISTRASI PUBLIK Vol 4, No 52 (2018)
Publisher : Sam Ratulangi University

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Abstrack Leadership is a thing that should be owned by every leader of the organization. Aleader must be able to respond to changes that occur and lead their organizations. Women's leadershiphas always been a matter of interest to interest, especially with so many theories that clarify about theleadership of women. This is certainly not in spite of the complexity of the problems relating to womenthemselves. An overview of women's Leadership can be seen in the village of Tareran Sub-district WiauLapi South Minahasa Regency. Research methods used in this research is descriptive qualitativeresearch methods. The results of this research show that the woman had already been given the freedomto lead, but in some ways still felt lacking and could be a big problem, as the communication should stillbe increased because of the still existing of taste confidence from the community or Councilor to conveyan idea also input, further establishing communication with the opposite sex. In motivating this is morevisible to the village to the community are valued less. For referrals work, felt good already but stillneeds to be improved especially when communicating with the opposite sex. In innovation is still veryless because of big changes have not provided for the village. Then raise the degree in women wherestill has not appeared in the village see still lack women to want to appear although weaker with the oldlaw now is women can represent. In the old law still troubleshooting using the feelings so that anyproblems can be resolved only with deliberation. Based on the results of the above conclusions, theresearchers advise that women should maintain leadership values that either one of them buildcommunication without limits, more motivating ourselves, referral work is always based on rules,multiply the innovation that can build the village and help the community, provide training andsocialization are more specific and unequivocal stance regarding women and fair very expected that insolving and decision-making is done in a balanced way.Keywords: Leadership, Women, Participative, Democratis.
PENYELENGGARAAN PELAYANAN PUBLIK DI KANTOR KECAMATAN MALALAYANG KOTA MANADO Mokoginta, Muhammad Aldino; Lengkong, florence Daicy; Rares, Joyce Jacinta
JURNAL ADMINISTRASI PUBLIK Vol 3, No 031 (2015)
Publisher : Sam Ratulangi University

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Abstract : Excellent service to the community is the most prominent issues in managing public servicestoday. His vigorous demands made by the community to the Government to implement the Organization ofgood governance in line with the increase in the level of the knowledge society, in addition to the presenceof the influence of globalization. Old patterns of organization of the Government does not comply with theorder of people's lives that have been changed. It encourages researchers to review the existing publicservices of Kecamatan Offices in Malalayang Manado city.Methods used in this research is descriptive method of analysis, with data collection through surveys andinterviews with voters question form the necessary information in this study. In this study, respondentsselected by purposive sampling. The respondents in this study is a community that takes care of Manadocity ID card, KK, birth certificate, and the certificate of the subdistrict office Moved Malalayang that addup to 80 people, with the consideration that they may represent a population research. The data analyzedin the descriptive analysis by descriptive statistics using a frequency distribution table.The results showed that: (1) the application of the principles of transparency and accountability in thepublic service in the Office of Sub-district is a low level Malalayang means not yet implemented properly;(2) the productivity of the public service in the low category, meaning that Kecamatan offices of Ministersapparatus Malalayang is less able to work in the public service in accordance with the expectations of theorganization i.e. work achieve the mission and objectives of the Organization; (3) the quality of the publicservice work in the Office of Subdistrict Malalayang in category is low, meaning that it has not been inaccordance with the expectations and desires of the community.The research gives the conclusion that the public service's Office in Manado city Malalayang Sub-districthas not been implemented as expected. For it suggested more needs to be increased transparency andaccountability of public service, public service, productivity and quality of work of public service.Keywords: Organizing, Public Service, Office Of Sub-district
PENGEMBANGAN PARIWISATA PULAU LEMBEH DI KOTA BITUNG KOKODJU, HAPSA MUTIAH; RARES, JOYCE JACINTA; KIYAI, BURHANUDDIN
JURNAL ADMINISTRASI PUBLIK Vol 5, No 74 (2019)
Publisher : Sam Ratulangi University

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The development of the world of tourism has undergone various changes, both changes in thepattern, shape and nature of activities, as well as the encouragement of people to travel, ways of thinkingthat can provide rapid economic growth. Tourism development is not only directed at attracting foreigntourists but also domestic tourists. In line with the development of the world of tourism which appears to beincreasing, as well as the existence of areas that have the potential to become tourism objects, therefore theselection of activities or development of facilities must be measured in a way that does not conflict withsocial and ecological values. The purpose of this study was to find out the development of Lembeh Islandtourism in Bitung City. The theory used is development and tourism. The research method used is aqualitative method that is trying to find answers to questions related to tourism development. These questionsrequire descriptive answers that describe the facts about the problems being investigated as well as therational interpretation of various findings in the field while analyzing all the conditions at the research site.Based on the results of the research namely the development of Lembeh Island tourism in Bitung City, sometourist sites have not developed and due to lack of government attention, one of them is the limited facilitiesavailable at Lembeh Island tourist attractions in Bitung City.Keywords: Development, Tourism, Island
PENGARUH KINERJA PEGAWAI TERHADAP KUALITAS PELAYANAN DI PUSKESMAS KECAMATAN LEMBEH UTARA KOTA BITUNG MANANEKE, TRIO; RARES, JOYCE; TAMPONGANGOY, DEYSI
JURNAL ADMINISTRASI PUBLIK Vol 5, No 78 (2019)
Publisher : Sam Ratulangi University

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One of the factors that becomes the criteria for achieving the smooth purpose of anorganization or agency is identifying and measuring the performance of its employees. all organizations arerequired to be able to compete to provide maximum service, performance achievements can be seen fromthe ability of organizations to recognize community needs, set the agenda and priority of services and developpublic service programs in accordance with the needs and aspirations of the community. There are twovariables in this study, namely variable employee performance (X) and service quality variables (Y). Thepurpose of this study was to determine the effect of employee performance on service quality in the HealthCenter of North Lembeh District, Bitung City. In this study the method used is a quantitative method. Datacollection techniques used were observation and distribution of questionnaires or questionnaires distributedto forty respondents. The results of the validity and reliability tests show that each item is valid and reliable.Then from the results of simple linear regression analysis it is found that every 1% increase in the value ofthe employee performance variable, the value of the service quality variable increases by 0.500 and it canbe said that the direction of the influence of employee performance on service quality is positive.Keywords: Performance, Employees, Service Quality
PEMBERDAYAAN MASYARAKAT DESA MALAWOR DISTRIK MAKBON KABUPATEN SORONG (STUDI TENTANG PROGRAM PERCETAKAN SAWAH) TAHRIN, NOVALIA; RARES, JOYCE; TAMPONGANGOY, DEYSI
JURNAL ADMINISTRASI PUBLIK Vol 5, No 77 (2019)
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Empowerment according to the Big Indonesian Language Dictionary (KBBI) is a process, method, actionthat makes power, namely the ability to do something or the ability to act in the form of reason, effort oreffort. Society is the unity of human life that interacts according to a certain system of customs that iscontinuous, and which is bound by a sense of shared identity. Community empowerment is an effort toimprove the ability and potential of the community so that the community can realize its identity and dignityto the maximum to survive and develop themselves independently both in the economic, social, religious andcultural fields. Rice field printing programs are carried out to increase food production to support therealization of food security in Indonesia. The purpose of the new paddy field printing activity is to increasethe standard area of pagan land through the expansion of paddy fields which are then expected to be ableto produce the main production of rice in the paddy fields. In addition, the implementation of this programis expected to be able to meet the needs of paddy fields which are decreasing due to land conversion. Therice field printing program is intended to support food self-sufficiency and food security in Indonesia.Keywords: Empowerment, Community and Print Rice Fields
Co-Authors Afny Tatulus, Afny Agnes Hardianti Denje, Agnes Hardianti AGUS, DIAH SULISTIAWATI Alden Laloma Alwein Majampoh, Alwein AMINUDIN, FAZRIANI AMIR, ANNISA Angel Gloria Mokorowu ANGELINE WEALTHY PATRICIA PANGEMANAN ANGKOW, FINKEN Areros, Weliam Agustinus Arie Junus Rorong ARIE RORONG Ayu Andriani, Ni Made BONDE, FAISAL Burhanuddin Kiyai Chatrinne Soputan Christin Dessy Sahudege Christin Novita Lenak, Christin Novita Daud Liando, Daud Devyand Odu, Devyand Deysi Livy Natalia Tampongangoy Deysi Tampongangoy Dian Dendaluhe DIONIKI, FEBRINA Djefry Lumi, Djefry DOROHUNGI, WELHEMUS Dyna Maryanti Tahupiah, Dyna Maryanti ERARI, ABERT NIKOLAS FALAH, RIZAL FAUZAN NURUL Fari Manoppo, Fari FATMAWATI, DIANA Femmy Nurul Akbar Femmy Tasik, Femmy FEMMY TULUSAN FLORENCE DAICY LENGKONG GALANGBULAENG, VERAWATI OLIVIA GEILORNA Gideon Gabriel Lumempow Grace Waleleng Gustaf Budi Tampi Hasan, Febriyanti Helly Kolondam Hetmy Wowor, Hetmy Jantje Mandey Jericho Pombengi Jhonny Hanny Posumah, Jhonny Hanny JOHNNY HANNY POSUMAH Johnny Posumah Johns A. Ch Oroh, Johns A. Ch JOORIE MARHAEN RURU JOORIE RURU KELES, JULITA LINDA KIYAI, SYAHRIZAL KOBANDAHA, YUSTIKA KOKODJU, HAPSA MUTIAH KOTANGON, FRICILIA Kristina Hohakay, Kristina LABAKA, TRIO YATNO LALOMPOH, SOLEMAN LANGINGI, FEBRIAN LENGKONG, FLORENCE LIANDO, ROI LOMBOAN, MEISY Londa, Very Yohanis LUBYS, MIRNANDA APRILIA AMIR MA’RUF, FEISAL Maervilli Sumual, Maervilli Mamuaya, Sandy Kristian MANANEKE, TRIO Mangkuto, Rouldy R MANITIK, ROLANDO MANZANARIS, MARSEKALDO RIVALDO Martha Ogotan Masje Pangkey MAWUNTU, PRICILIA Mery Krismas Siagian, Mery Krismas Michael Mamentu, Michael MISAH, MEILANY MONINTJA, YEREMIA Muhammad Aldino Mokoginta, Muhammad Aldino NAINGGOLAN, GRACE NAJOAN, MONALISA Natasya Imanuela Memah NGETJE, HERTO NOVVA PLANGITEN Novva Plangiten PALAR, NOVIE PAPUTUNGAN, RIKSAN PAPUTUNGAN, ROSITA APRILIA Patar Rumapea PITERADJA, ANGGI CHRISYE PUSIDA, ALAN RAHEL TUMEWU RAMPENGAN, JUAN ANTONIO Regita Agatha Valencia Rumagit Reinaldi Gisberd Sasundame Reyne Ivone Radangkilat RIMBING, FALENTINO FHEGZAL RORONG, FIFIE RULLY MAMBO Rully Mambo Rully Mambo Rully Mambo RUMIMPUNU, SOFANY RUSSO RYCKI IMANUEL YOSEPH KANSIL Salmin Dengo Salmin Dengo Salmin Dengo SALOMO, PARLUHUTAN SAMAU, FERRY SANI, TITUS SAPUTRA, SUEB Saragih, Eli Kristian Sefti Sari Ime Seila Gumolung SINENGKEIAN, ANJEYNI SITORUS, GABRIELLA KRISTIANY Stefi Maria Sumarauw, Stefi Maria STEVI SRIANI KAKESING Sulma Umamit, Sulma TAHRIN, NOVALIA TAMPI, GUSTAAF BUDI TEMPONGBUKA, ALPIANUS TENDA, PINGKAN TEWU, NEISSY TIMOTHY FEDEREVO MAMBU TOAD, VICKY SWITLY Toar Willem Ransun Trisno Mais, Trisno Tumundo, Oktofianus W. Ch. Vanesa Tesalonika Pratasik VERY LONDA WARDANA, ALYA FAUZIAH Waworundeng, Welly ., Welly Pesoth, Welly Welson Yapi Rompas Widadari, Krisya Wilson Rompas, Wilson