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FLORENCE DAICY LENGKONG
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PROFESIONALISME APARATUR SIPIL NEGARA DALAM PENYELENGGARAAN PELAYANAN PUBLIK DI KANTOR KECAMATAN SINGKIL KOTA MANADO SANGKALA, ABDUL AZIS; LENGKONG, FLORENCE DAICY; TAMPI, GUSTAAF BUDI
JURNAL ADMINISTRASI PUBLIK Vol 4, No 64 (2018)
Publisher : Sam Ratulangi University

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Tujuan penelitian adalah untuk mengetahui bagaimana profesionalisme ASN dalampenyelenggaraan pelayanan public di Kecamatan Singkil Kota Manado. Penelitian ini menggunakanmetode pendekatan kuantitatif. Informan penelitiana adalah Camat, Sekretaris Kecamatan, para KepalaSeksi/Sub bagian dan Staf Kantor Camat Singkil, serta warga masyarakat penerima pelayanan,seluruhnya sebanyak 11 orang informan. Pengumpulan data menggunakan pedoman wawancara,sedangkan teknik analisis yang digunakan adalah analisis model interaktif dari Miles dan Hubernan.Berdasarkan hasil analisa data ditarik kesimpulan : (1) Profesionalisme aparatur dalam pelayanan publikdi kantor Kecamatan Singkil menurut persepsi ASN/PNS (penyelenggara pelayanan) sudah terwujuddengan baik dilihat dari semua dimensi/indikator yang dipakai yaitu : equlity, equity, loyality,responsibility, optimism, courage dan fairness. Namun menurut persepsi masyarakat (penerimapelayanan) belum semua dimensi profesionalisme tersebut terwujud dengan baik/maksimal dalampenyelenggaraan pelayanan publik di Kantor Kecamatan Singkil. (2)Dimensi profesionalisme aparaturyang belum secara optimal terwujud dengan baik menurut persepsi masyarakat (penerima pelayanan)terutama adalah equlity, equlity, responsibilitydan courage. Berdasarkan hasil penelitian dapatdirekomendasikan saran : (1) Profesionalisme ASN dalam pelayanan publik perlu ditingkatkan terutamadalam dimensi/aspek equlity (perlakuan yang sama), equity (perlakuan yang adil), responsibility (tanggungjawab terhadap pekerjaan), dan courage (keberanian membuat keputusan dan tindakan dalam mengatasimasalah yang muncul). (2) Untuk meningkatkan profesionalisme dalam pelayanan publik makapengembangan kompetensi ASN perlu terus dilakukan baik pengembangan kemampuan pengetahuan,keterampilan, maupun sikap melalui pendidikan dan pelatihan.Kata Kunci: Profesionalisme, Aparatur Sipil Negara, Pelayanan Publik
PENYELENGGARAAN PELAYANAN PUBLIK DI KANTOR KECAMATAN MALALAYANG KOTA MANADO Mokoginta, Muhammad Aldino; Lengkong, florence Daicy; Rares, Joyce Jacinta
JURNAL ADMINISTRASI PUBLIK Vol 3, No 031 (2015)
Publisher : Sam Ratulangi University

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Abstract : Excellent service to the community is the most prominent issues in managing public servicestoday. His vigorous demands made by the community to the Government to implement the Organization ofgood governance in line with the increase in the level of the knowledge society, in addition to the presenceof the influence of globalization. Old patterns of organization of the Government does not comply with theorder of people's lives that have been changed. It encourages researchers to review the existing publicservices of Kecamatan Offices in Malalayang Manado city.Methods used in this research is descriptive method of analysis, with data collection through surveys andinterviews with voters question form the necessary information in this study. In this study, respondentsselected by purposive sampling. The respondents in this study is a community that takes care of Manadocity ID card, KK, birth certificate, and the certificate of the subdistrict office Moved Malalayang that addup to 80 people, with the consideration that they may represent a population research. The data analyzedin the descriptive analysis by descriptive statistics using a frequency distribution table.The results showed that: (1) the application of the principles of transparency and accountability in thepublic service in the Office of Sub-district is a low level Malalayang means not yet implemented properly;(2) the productivity of the public service in the low category, meaning that Kecamatan offices of Ministersapparatus Malalayang is less able to work in the public service in accordance with the expectations of theorganization i.e. work achieve the mission and objectives of the Organization; (3) the quality of the publicservice work in the Office of Subdistrict Malalayang in category is low, meaning that it has not been inaccordance with the expectations and desires of the community.The research gives the conclusion that the public service's Office in Manado city Malalayang Sub-districthas not been implemented as expected. For it suggested more needs to be increased transparency andaccountability of public service, public service, productivity and quality of work of public service.Keywords: Organizing, Public Service, Office Of Sub-district
IMPLEMENTASI KEBIJAKAN BANTUAN STIMULAN PERUMAHAN SWADAYA DI KABUPATEN MINAHASA SELATAN REMBET, MEYER IMANUEL; LENGKONG, FLORENCE DAICY; LALOMA, ALDEN
JURNAL ADMINISTRASI PUBLIK Vol 4, No 54 (2018)
Publisher : Sam Ratulangi University

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This research aims to find out what caused the implementation of policies help self-help housing stimulantin South Minahasa Regency. This type of research is a qualitative descriptive study. Types of data used inthis research is the primary data and secondary data. The data collected by means of observation,interview and documentation. The analysis of the data used in this study, namely the reduction of data,data presentation, and conclusion. And from the research results show that implementation of the selfhelp housing assistance policy Stimulants in South Minahasa Regency: First, the size and purpose of thepolicy, that policy is very positive impact on the community. But there was a problem of society thatconsiders the system of recruitment of prospective recipients of this assistance are not completely wellunderway, the public assess the prospective recipient of the village is sometimes lost to people who have ahigh income is not that low so you can conclude that its application in the village are not right on target.Second, the policy resource can be judged from the issue of skill and the skill of employees here still needto be on the increase, particularly employees who have the engineering expertise of besic architects andcivil engineering or energy-experts in support the inaugural program help self-help housing stimulant.Third, the characteristics or properties of the agency/implementing agencies at the policy process canalready run by the Agency, Just an interesting question here is the program of assistance in disseminatingthe self-help housing is a stimulant in done by the technical team of the field can not walk properly,because only socializing through the village chief. Fourth, For communication between organizations,coordination with the authorities of the village should also be in more boost. The increase in the numberof recipients of assistance also needs to be carried out by the organisers. And fifth, the attitude of theexecutor, the executor is the attitude on the issue of discipline employees who are still very weak.Discipline in the meaning of discipline when it comes on time, break time and go home on time.Keywords: Implementation of Policy, Help of Stimulants, Self-help Housing
Pengaruh Disiplin Kerja Terhadap Produktivitas Pegawai (suatu studi di Kantor Kelurahan Tingkulu Kecamatan Wanea Kota Manado) Ruauw, Astria; Lengkong, florence Daicy; Mandey, Jantje
JURNAL ADMINISTRASI PUBLIK Vol 3, No 031 (2015)
Publisher : Sam Ratulangi University

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ABSTRACT Labor discipline is a behavioral containing technical aspects that work ethic is the normsthat are binding and are set explicitly and practices such as behavioral attitudes respect, honor, obey, andobey that must be held to be maintained and implemented in government agencies. Problems to beanswered in this study is the work discipline of employees about employee performance affects theproductivity of employees working in the Village Tingkulu Wanea districts of Manado. This study aims todetermine the effect of labor discipline against the employee productivity. These results indicate that thelabor discipline and significant positive effect on the productivity of employees in the Village TingkuluWanea District of Manado City. Based on these conclusions labor discipline must be observed andmaintained on each employee so that the tasks and responsibilities can be a priority terselenggarakan well.Keywords: influence, discipline, performance, employee productivity
PERFORMANCE OF SOCIAL AGENCY ON HANDLING THE HOMELESS in MANADO CITY RIMBING, GRACELLA; LENGKONG, FLORENCE DAICY; POMBENGI, JERICHO
JURNAL ADMINISTRASI PUBLIK Vol 4, No 59 (2018)
Publisher : Sam Ratulangi University

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Abstract: This research is a qualitative research to examine the performance of Manado City Social andCommunity Empowerment Agency in handling the homeless in Manado City, using performance indicatoraccording to Dwiyanto: Productivity, Service Quality, Responsiveness, Responsibility, and Accountability.Data were obtained through interviews, completed with secondary data, in the form of data from theManado Social Service and Manado city newspapers. The number of informants in this study is 7 people,consisting of: 2 employees of Manado City Social Service, 3 homeless people located in Manado city, and 2people who often see the daily life of the homeless. From the results of the research, obtained; (1) In termsof productivity, the performance of Manado City Social and Community Empowerment Agency in handlingthe homeless is still minimal. (2) In terms of service quality, the performance of Manado City Social andCommunity Empowerment Agency in handling the homeless is still minimal. (3) In terms of responsiveness,the performance of Manado City Social and Community Empowerment Agency in handling the homelessin Manado is still minimal. (4) In terms of responsibilitas, Manado City Social and CommunityEmpowerment Agency in handling the homeless is quite enough. (5) In terms of accountability, theperformance of Manado City Social and Community Empowerment Agency in handling the homeless isquite enough.Keyword: Performance, Social Agency, Homeless
IMPLEMENTASI KEBIJAKAN PELAYANAN KESEHATAN MASYARAKAT MISKIN DI RUMAH SAKIT UMUM DAERAH KOTA BITUNG Taalongonan, Etmon; Lengkong, Florence Daicy; Laloma, Alden
JURNAL ADMINISTRASI PUBLIK Vol 3, No 038 (2016): Jurnal Administrasi Publik
Publisher : Sam Ratulangi University

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ABSTRACTThis research aims to get an overview or description of the implementation of the policy of the Ministry of health ofthe poor in the HOSPITALS of the city of Bitung. The type of research used in this research is descriptive qualitativeapproach method. Descriptive research aims to describe, summarize a variety of conditions, the situation or thevarious variables that arise in society which became the object of the research. Penelitiaannya focus on the factor ofcommunication, resources, attitudes andbureaucratic structure.Conclusions are in General, almost all indicators of policy implementation services Jamkesmas heldin Bitung city HOSPITALS already are good enough, the indicator of the system/equipment medical facilities arealready full enough. Meanwhile, implementing any policy stance is already pretty good and friendly in serving thepeople who came for the medication, but became the indicator needs to be fixed is the slowness of the distributionof the cards to the general wards of JAMKESMAS recipient JAMKESMAS card.Then there are some factor restricting the achievement of success of implementation of the policy of the Ministry ofhealth of the poor in the HOSPITALS of the city of Bitung IE from external factors, such as lack of understanding ofthe people about the ownership card JAMKESMAS.Keywords: Healthcare, Policy Implementation
PENGARUH IMPLEMENTASI PROGRAM BUMDES TERHADAP PEMBERDAYAAN EKONOMI MASYARAKAT DI DESA TONSEWER SELATAN KECAMATAN TOMPASO BARAT KABUPATEN MINAHASA SUOTH, AYU ENJELIA PATRISIA; LENGKONG, FLORENCE DAICY; DENGO, SALMIN
JURNAL ADMINISTRASI PUBLIK Vol 5, No 73 (2019)
Publisher : Sam Ratulangi University

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The Implementation of BUMDES program is the implementation of economic programs or activities that are managed directly by the village government and the community, whose purpose is to manage and develop the village’s potential. Community economic empowerment is an effort to prosper the community through the implementation of economic activities that can increase people’s income. Based on research, BUMDES Tonsewer Selatan, Tompaso Barat subdistrict has programs work already running well, although there are still programs that have not run smoothly and still have constraints, such as in the implementation of hollow brick business. This research is to measure how big the influence of BUMDES program implementation to economic empowerment of people in the Tonsewer Selatan Village, Tompaso Barat subdistrict, Minahasa district. By using method of quantitative research. Variabel in this study there are two that BUMDES program implementation (x) and economic empowerment of the community (y). Samples in this study totaling 75 consisting of 8 peoples manager BUMDES, 14 device village, 3 religious leaders, and 50 head of the family. Instruments in this study is likert scale and interview guides to get scores of BUMDES program implementation and economic empowerment of the community. Test used is a test the validity and reliability and technique is used technique simple linier regression analysis and analysis techniques product mement correlation.Keyword: Program Implementation, Economic Empowerment, Community
PERAN BADAN PERENCANAAN PEMBANGUNAN DAERAH DALAM PENYUSUNAN RPJMD KOTA TOMOHON LANTAEDA, SYARON BRIGETTE; LENGKONG, FLORENCE DAICY; RURU, JOORIE
JURNAL ADMINISTRASI PUBLIK Vol 4, No 48 (2017)
Publisher : Sam Ratulangi University

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Abstract : Development is a process of continuous improvement of a society or a social system as a whole towards a betterlife. The government is the most important party and acts as a driver in development, namely through development planning.Development planning is a government effort to coordinate all economic decisions in the long run to directly influence andcontrol the growth of important economic variables. In Law no. 25 Year 2004 About National Development PlanningSystem, Development Planning Agency at Sub-National Levelhas an important role in implementing regional planning. Local development planning planned by Bappeda starts from thevillage / sub-district, sub-district, district and city level, to the provincial level through (Development Planning Meeting). Inthe planning of this regional development required the participation of local communities in the implementation ofdevelopment in the region. The role of Regional Development Planning Board is very complex in the implementation ofregional development planning, meaning that all areas of development planning are handled under the RegionalDevelopment Planning Board, as well as regional economic development planning. This study aims to find out how the roleof the Regional Development Planning Agency) in Tomohon City. Data collection is done by interviewing key informants(key informants), observation and documentation. The method used in this research is descriptive that is the method usedto analyze the data by describing or describing the data that has been collected as it is. Based on the results of researchconducted shows that the Role of Development Planning Agency (Tomohon City. This can be seen from the role indicatorthat is based on the main tasks and functions of Bappeda itself, the mechanism by which Development Planning Agency atSub-National Levelin improving economic development and the problems faced in the development planning.Keywords: Role, Regional Development Planning Board, Development of Medium Term Development Plan Area
PENGARUH KEPEMIMPINAN KEPALA SEKOLAH TERHADAP KUALITAS PELAYANAN PENDIDIKAN DI SMP NEGERI 2 MODAYAG KABUPATEN BOLAANG MONGONDOW TIMUR MAMAHIT, KLARITA PRISILIA; LENGKONG, FLORENCE DAICY; TAMPONGANGOY, DEYSI
JURNAL ADMINISTRASI PUBLIK Vol 5, No 67 (2019)
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This research aims to find out: is there a principal leadership influence to the quality ofeducational services in the State Junior 2 East Bolaang Mongondow Regency Modayag. This research isquantitative research. The sample in this study are students of SMP Negeri 2 Modayag a numbering 97people. Data collection instruments in the form of a questionnaire, consisting of 8 questions aboutprincipal and 8 questions about the quality of educational services. The issue that you want to answer inthis study which is about whether the leadership of the principal influence on the quality of educationalservices. From the research that has been done and the result of pengolaan data with SPSS. In a test ofthe validity of the shows that all statements on the koesioner there is a valid data because all thecoefficients r count greater than r 0.202 table. Thus, all of the items now declared valid so it can be usedas a research instrument. So also with the reliability test in this research show that the value of thevariable alpha cronbach's the leadership of the principal and the service quality of higher education from0202 then data from the principal and leadership variables the quality of educational services is a datareabel status. If in the view of the t-test because the value t htung of 8.049 > t 1.986 table so that it can beconcluded that there was a great influence on the leadership of the principal (X) to the quality ofeducational services (Y). Based on the hypothesis test showed that there was significant influence betweenthe leadership of the headmaster to quality educational services. This is evidenced showed significantlevels of less than 0.05 0.00 only. It means Ho denied and Ha is received. Based on data obtained from theresults of research done then can be drawn the conclusion that the leadership of the principal influenceon the quality of educational services. Suggestions for teachers and principals in order to provide a serviceand follow the norms of learning with high discipline, thus the process of educational services willproduce a quality learner.Keywords : Leadership, Principal, Service Quality, Education.
PARTISIPASI MASYARAKAT DALAM PERENCANAAN PEMBANGUNAN PARTISIPATIF DI KECAMATAN IBU SELATAN KENO, DEVANTY CIMBERLY; LENGKONG, FLORENCE DAICY; POMBENGI, JERICHO
JURNAL ADMINISTRASI PUBLIK Vol 4, No 48 (2017)
Publisher : Sam Ratulangi University

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Summary: Planning is the first and most vital stage of development. Development planning is the main determinant ofsuccessful development that will be done within a country. Good planning and maturation will give birth to good results aswell. Therefore, in development planning must involve all parties in it not as objects but as subjects in the implementationof development. In planning the development of the very need of public participation.Participation is a bridge between government policy and the interests of the community, so that regional planning shouldbe done with a bottom-up model or so-called participatory planning. Participatory planning is planning that aims to involvethe interests of the people, and in the process involves the people (both direct and indirect) but in reality the planning itselfis still mostly done from the top (top down planning). This study aims to determine how the level of community participationin development planning. This research was conducted in Kecamatan Ibu Selatan Halmahera Barat District. The researchuses descriptive method with qualitative approach. Based on the results of interviews that have been done shows thatcommunity participation in development planning is still in the form of ideas and thoughts of ideas and suggestions. Needto do a deeper socialization to the community, so that the community is more active in the development planning that willbe done in the future.Keywords. Society participation
Co-Authors Alden Laloma Alden Laloma AMIHI, DEREIFEL Anak Agung Istri Sri Wiadnyani Ardino s Ambanaga Astria Ruauw, Astria Ayunda Putri BAWOLE, POULA JECQUELINE BOBANE, KERIN VIDIYANTI BONALDY, SOETANDY Burhanuddin Kiyai Burhanudin Kiyai, Burhanudin Calvin Losa, Calvin Daniel Rewah, Daniel Desy Sangkoy DEWI, HENDRIKA PUTRI MARSITA Deysi Tampongangoy Deyvy Setiawan Bawole, Deyvy Setiawan DJODJOBO, FENESIA Etmon Taalongonan, Etmon FATMAWATI UMASANGADJI Femmy Nurul Akbar Fraike Rumondor, Fraike GANI, MOHAMMAD TRIYADI SAPUTRA GOHORA, JONI Gosal, Fidel Gredy Pangalila Gustaf Budi Tampi Harianto Ardiansyah Wumu, Harianto Ardiansyah Helly Kolondam HULKIBA, RIZKI Jantje Mandey Jericho DANGA Pombengi, Jericho DANGA Jericho Pombengi JOORIE MARHAEN RURU JOORIE RURU Joseph Mundung, Joseph Joyce Rares JUHRA, ANDIRMAN KANSIL, MEITA EUNIKE EKLESIA SIGAR Kawengian, Filly KENO, DEVANTY CIMBERLY KIYAI, ZULRACHMAN Kristiana Purba LAKO, ENTI SUSAN IRAWATI LAMADAU, SRI NANDA LANTAEDA, SYARON BRIGETTE Lensun, Junifer Frederik Lestari -, Lestari LIANDO, ROI Liany Tiara Mahda, Liany Tiara LIOW, HAPPY LOBBU, DORTEA NOVA Londa, Very Yohanis LUMANSIK, DENIS PATRICK MAKASILI, VIRLI MAKAWIMBANG, RUTRISME ALICIA MAMAHIT, JEKLIN MAMAHIT, KLARITA PRISILIA MAMUKO, EVIA NON MANDOLANG, YOSUA Martha Ogotan MASIKOME, JUNIOR HERMAN JOHANES Masje Pangkey MELITA, KARTIKA Migar, Selfia MOKOSOLANG, DELA CHELSEA Muhajir Samad, Muhajir Muhammad Aldino Mokoginta, Muhammad Aldino Natalia Anastasya Sumuruk NAYOAN, CINDY Novie Anders Palar, Novie Anders NOVVA PLANGITEN Nowzellita Makahinda, Nowzellita Olivia Nova Najoan, Olivia Nova PALAR, NOVIE PANTAS, LISYUNARTI Patar Rumapea PUSIDA, MAWARJATI RADING, NOFITRI RADJA, GREACE OKTAFIANI RAMPENGAN, BRIAN RAMPENGAN, JUAN ANTONIO RARANTA, TESALONIKA REMBET, MEYER IMANUEL RIBKA SANDI MAMANUA RIKUN, ALWAN RIMBING, GRACELLA RIVALDO MOTTOH ROMPAS, EL FITRIA Rorong, Meirando E. Rully Mambo RURU, ALTER MAYKEL RURU, ELVIS Salmin Dengo SANGALA, REGITA JENIVER SANGKALA, ABDUL AZIS SAPUTRA, SUEB SELVIANA EMELINIA LENGKEY, SELVIANA EMELINIA Shinta Manabung, Shinta Sonny Rompas SUOTH, AYU ENJELIA PATRISIA Suoth, Marvela Berlian SURATINOYO, SARIFA AYU TAMPI, GUSTAAF TAMPI, GUSTAAF BUDI TUMIWA, PINGKAN TUPAN, THRESIA NATALIA VERY LONDA VILLA SATRIA PUTRI TAMON, VILLA SATRIA PUTRI YAHYA, EKO R.Z Yunita Arne, Yunita ZULFIKAR, MOH. ZULFIKAR LASANDANGMOH