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Journal : MUQTASID

Analisis Pengaruh Kualitas Pelayanan terhadap Kepuasan Tinggi dan Rendah Nasabah di Bank Syari’ah Mandiri Cabang Salatiga Wiyanto, Wiyanto
Muqtasid: Jurnal Ekonomi dan Perbankan Syariah Vol 7, No 2 (2016): MUQTASID: Jurnal Ekonomi dan Perbankan Syariah
Publisher : IAIN Salatiga

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.18326/muqtasid.v7i2.117-135

Abstract

The purpose of this study was to test the effect of a variable quality of service with tangible, reliability, responsiveness, assurance and empathy on the high and low customer satisfaction at Syariah Mandiri Bank, Salatiga. The study used a sample of 150 students of the Faculty of Economics and Business Islam IAIN Salatiga. Multiple regression analysis was used to test hypotheses of the study after the classic assumption test and test validity and reliability. The results showed that the variable of reliability, responsiveness, and empathy effect on the high and low customer satisfaction Syariah Mandiri Bank with the branch in Salatiga. Furthermore, the quality of service with these five indicators affect the high and low customer satisfaction Syariah Mandiri Bank, Salatiga together.
Co-Authors - Hartono - Nugroho - Sugianto A Sopyan A. Yulianto Achmad Sopyan, Achmad Agus Wahyudin Agustami, Ribka Putri Anam, Akhmad Choirul Ani Rusilowati Arianto, Ivan Setia Atip Nurwahyunani, Atip Baedhoni, Muhammad Irham Baedhoni, Muhammad Irham Bambang Subali Bil Amri, Mohamad Yafuz Budi Astuti Cahyati, Ani Cahyati, Ani Darsono, Teguh Dewi Mustikaningtyas DWI YULIANTI Dyah Rini Indriyanti E. Juliyanto E. Suwarsi Edy Cahyono Ellianawati, Ellianawati Endang Susilaningsih Erni Suharini Farumananda, Fatimah Primadian Feghana, Ferghana Hardi Suyitno Harra Hau, Rambu Ririnsia Hartono Hartono Hesti Yunitiara Rizqi Hidayah, Nevy Nurul Hidayanto, Oktafian Endi Huda, Wafiq Nurul Husain, Bachtiar Arifudin Husin, Vivi Elvi Ian Yulianti, Ian Imastuti, Imastuti Irfana, Shiva Isa Akhlis Isnarto, Isnarto Izah, Naelatul Janah, Anisa Furtakhul Khoir, Nisaul Lathifatul Kurnianto, Bagas Langlang Handayani Lestari, Indah Beti Lisdiana Lisdiana Maemonah, Maemonah Masrukan Masrukan Masturi Masturi Meiarti, Devi Mosik - Muhamad Taufiq Muhammad Irsyad Murbangun Nuswowati Murti, Murti Naela Zulfiyatul Uqba, Naela Zulfiyatul Nathan Hindarto Ngongo, Verdinandus Lelu Noor Aini Habibah Noor Hidayah Nunung Kusnadi Nurul Wahidah Oktavianti, Yayan P. Marwoto Parmin - Pradani, Devi Rakhma Prasadi, Anggi Hary Purwantoro, Ihsan Puspitasari, Vicka Putra, Maulana Dias Putra, Ngurah Made Darma Putra, Ngurah Made Dharma Putut Marwoto Ria Yulia Gloria Riasti, Rifda Ayu Rochmawati, Annisa S Sopiah S. B. Waluya, S. B. Saiful Ridlo Sarifuddin, Muhamad Sekarini, Assa Prima Sigit Saptono Siti Alimah Sri Haryani Sudar - Sudarmin Sudarmin Sugianto Sugianto Suharto Linuwih Sujarwata Sujarwata, Sujarwata Sulistiarmi, Wike Sunyoto Eko Nugroho, Sunyoto Eko Supliyadi, Supliyadi Supliyadi, Supliyadi SW A Wibowo Syifa, Naila Hilmiyana Taufiq Hidayat Theasy, Yoan Trisnaning, Tri Wijayanti Trisnaning, Tri Wijayanti Tugiyati, Tugiyati Wardhani, Ratri Shinta Wasono, Kurniawan Eko Widayati, Niken Tri Widi Widayat Widyaningtyas, Reny Woro Hastuti, Dyah Ayu Woro Sumarni Wuriyudani, Hasri Arlin Y. Subagyo Yanti, Andi Astri Yunita, Maya Septian