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Analisis Kualitas Pelayanan Publik Di Perusahaan Daerah Air Minum Cabang Selatan Kota Semarang Wijanarko, Candra; Sulandari, Susi; Yuniningsih, Tri
Journal of Public Policy and Management Review Volume 4, Nomor 4, Tahun 2015
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (76.33 KB) | DOI: 10.14710/jppmr.v4i4.9184

Abstract

The aim of this research is to analyze the level of quality of service, to analyze people’s satisfaction and to analyze public satisfaction index about Water Supply Company in the southern branch office of Semarang. This research uses qualitative descriptive method. The source of the data in this study is a questionnaire with the number of respondents 150 people which are selected by using accidental sampling method. Based on the results seen from 14 dimensions of community satisfaction (IKM) are service procedures, service requirements, clarity of service officer, disciplinary care of service officer, the responsibilityof service officer, the ability of service officer, speed of service, justice to get the service, friendliness of service officer, reasonableness of the service charge, certainty of service schedule, environmental comfort and environmental safety. It is showed that the service performance of Water Supply Company in the southern branch office of Semarang is ‘Good’, this is seen from the public Satisfaction Index value of 2.95 with conversion value of 73,6. From these percentages seen that all units of the average quality of service is good. The conlcusion of this research is the values of IKM index from 14 dimensions of community satisfaction is the average of all elements is good. The Suggestion can be given thatthere are several service dimensions that urged to promptly repaired, such as a service requirements and service schedule certainty in Water Supply Company in the southern branch office of Semarang.
ANALISIS KUALITAS PELAYANAN PEMBUATAN PASPOR PADA KANTOR IMIGRASI KELAS I SEMARANG Grahadyastiti, Rahayu; Warsono, Hardi; Yuniningsih, Tri
Journal of Public Policy and Management Review Volume 1, Nomor 2, Tahun 2012
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (347.022 KB) | DOI: 10.14710/jppmr.v1i2.1313

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Rendahnya kualitas pelayanan pembuatan paspor di Kantor Imigrasi Kelas I Semarang menjadikan ketidakpuasan masyarakat terhadap Kinerja yang diberikan oleh Instansi Pemerintah. Oleh karena itu, penelitian ini dibuat untuk menganalisis dan menilai kualitas pelayanan yang diberikan Kantor Imigrasi Kelas I Semarang termasuk faktor pendukung dan penghambat serta solusi yang telah dan akan dilakukan. Penelitian ini menggunakan jenis penelitian Deskriptif Kualitatif dengan Teknik Pengumpulan Data melalui wawancara (interview) dan Observasi. Informan yang diambil adalah beberapa Pegawai Kantor Imigrasi, Birojasa serta Masyarakat pengguna layanan. Hasil data dan wawancara dianalisis menggunakan literatur yang ada dan sumber pustaka lain sebagai penunjang.Dengan menggunakan Konsep penilaian berdasarkan lima dimensi yaitu Tangibles masih menunjukan kualitas yang kurang baik terutama pada performa SDM dan optimalisasi sarana, Responsibility sudah menunjukan kualitas yang baik karena pengembangan SDM yang ada sudah dilakukan secara optimal, Responsiveness sudah menunjukan kualitas yang baik karena petugas yang da dapat merespon masalah secara cepat, Assurance Belum menunjukan kualitas yang baik karena masih terjadi kesenjangan waktu dan biaya antara masyarakat dan penyedia layanan, dan Empathy sudah menunjukkan kualitas baik karena sikap petugas yang ramah dan sopan.Berdasarkan hasil analisis yang telah dilakukan dapat disimpulkan bahwa Kualitas Pelayanan pembuatan paspor pada Kantor Imigrasi Kelas I Semarang masih belum menunjukkan kualitas yang baik karena masih terjadi kesenjangan antara harapan masyarakat dengan kualitas yang diberikan dalam pembuatan paspor sehingga kepuasan pelanggan belum dapat tercapai. Oleh karena itu diharapkan dapat dilakukan perbaikan dalam beberapa aspek yang belum optimal terutama dalam penambahan loket dan SDM serta pemberantasan Calo.
ANALISIS PARTISIPASI MASYARAKAT DALAM PENGEMBANGAN DESA WISATA WONOLOPO KECAMATAN MIJEN KOTA SEMARANG Putri, Nadia Isnaini; Yuniningsih, Tri
Journal of Public Policy and Management Review Volume 8 Nomer 4 Tahun 2019
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (734.294 KB) | DOI: 10.14710/jppmr.v8i4.24790

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Partisipasi masyarakat merupakan salah satu aspek penting dalam keberhasilan suatu program pembangunan. Desa wisata merupakan desa yang memiliki daya tarik dan berpotensi sebagai objek pariwisata yang dilihat dari aspek potensi alam maupun budaya masyarakatnya yang bertujuan untuk pengembangan suatu desa dan meningkatkan taraf sosial dan ekonomi masyarakat sekitar. Desa wisata dibentuk sendiri oleh masyarakat desa, maka peran partisipasi masyarakat dalam pengembangan ini sangat besar. Tujuan dari penelitian ini adalah untuk mendeskripsikan dan menganalisis bagaimana bentuk dan tingkat partisipasi masyarakat Kelurahan Wonolopo dalam upaya pengembangan Desa Wisata Wonolopo dan untuk mengidentifikasi apa saja faktor yang mempengaruhi partisipasi masyarakat dalam upaya pengembangan Desa Wisata Wonolopo. Penelitian ini menggunakan tipe deskriptif dengan pendekatan kualitatif. Teknik pengumpulan data yang digunakan yaitu observasi, wawancara, studi dokumentasi dan studi pustaka. Hasil penelitian ini menunjukkan bahwa bentuk partisipasi masyarakat Kelurahan Wonolopo dalam pengembangan Desa Wisata Wonolopo masih berbentuk partisipasi semu, sedangkan tingkat partisipasi masyarakat Wonolopo dalam pengembangan Desa Wisata Wonolopo ini sudah berada pada tingkat tertinggi yaitu citizen power atau kekuatan dari masyarakat. Rekomendasi untuk dapat memperbaiki partisipasi masyarakat sehingga berbentuk partisipasi otentik dengan mengajak sebagian warga untuk berpatisipasi langsung,agar manfaat dapat diterima secara menyeluruh. Pada faktor latar belakang pendidikan yang dapat dilakukan adalah memberikan pengarahan dan memberikan pemahaman lebih dalam mengenai pengembangan Desa Wisata Wonolopo, pada faktor eksternal pemerintah harus lebih berinovasi dalam mengadakan pelatihan – pelatihan yang secara rutin.
Analisis Kualitas Pelayanan Calon Tenaga Kerja Indonesia di Dinas Sosial Tenaga Kerja dan Transmigrasi Kabupaten Pati Saputra, Ardian Hadi; Mustam, Mochammad; Yuniningsih, Tri
Journal of Public Policy and Management Review Volume 3, Nomor 2, Tahun 2014
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (257.23 KB) | DOI: 10.14710/jppmr.v3i2.5119

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Indonesia's Labor candidate or candidates are often referred to by the term TKI for Indonesia's citizens are going to work abroad in a working relationship for a period of time with pay. The main purpose of this research is to analyze the quality of service of candidates as well as provide a solution in the TKI improved service quality in the service of Social prospective TKI manpower and transmigration Pati. Standar services already contained in the prospective TKI Act No. 39 of 2004 which contains about the placement and protection of Indonesia Labor abroad.Service quality prospective migrant workers in social dept. manpower and transmigration district starch seen in theory zeithman dkk ( 1990 ) consisting of 5 dimensions namely dimensions tangible, reliability, dimensions dimensions responsivines, dimensions assurance and empathy dimension.Show that service quality prospective migrant workers in social dept. manpower and transmigration district starch is enough quality. Besides also contained a correlation coefficient a positive relationship and significant between dimensions 5 dimensions service quality and satisfaction service.Based on the level of interest in improving the quality of indonesian candidate service ( there are 3 ) pioritas three main candidates in improving the quality of service in aspect of indonesian namely. service, speed comfort and ease service place in the process of services. That writer recommended on aspects speed service by means of increasing employment and need held diklat, to comfort service place by means of adding facilities as air conditioning / ac tv and fix the seat. At ease in the process of service by means of service, installed boards alur make a queue electronic system adding machine fotocopy.
Analisis Pengembangan Karier Pegawai Negeri Sipil Berdasarkan Undang – Undang Nomor 5 Tahun 2014 Tentang Aparatur Sipil Negara di Badan Kepegawaian Daerah Provinsi Jawa Tengah Rostanti, Linda Felecia; Yuniningsih, Tri; Djumiarti, Titik
Journal of Public Policy and Management Review Volume 5, Nomor 3, Tahun 2016
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (355.693 KB) | DOI: 10.14710/jppmr.v5i3.12567

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This study attempts to analyze and describe the implementation of career development based on the Civil Servants Regulation Number 5 Year 2014 about state civil apparatus in Human Resources Agency Provincial Government Of Central Java This research use descriptive research with a qualitative approach. The focus of this study include four (4) dimensions of qualification, competence dimensions, dimensions of performance appraisal, as well as the dimensions of the needs of government agencies. The results show that human resources agency provincial government central java in general has conducted development career with well even though in its implementation still often referred to previous regulation, and consequently a shortage of various things study. Advice that provided is the development of career in Human Resources Agency Provincial Government Central Java needs to be improved and fully reference to civil regulation state apparatus that can be used as a reference for all agencies that exist in the environment of Central Java Province.
PARTISIPASI PEMILIK RUMAH KOS DALAM IMPLEMENTASI PERDA KOTA SEMARANG NO. 3 TAHUN 2011 DI KELURAHAN TEMBALANG Prastiwi, Mey; Yuniningsih, Tri
Journal of Public Policy and Management Review Volume 6, Nomer 3, Tahun 2017
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (643.662 KB) | DOI: 10.14710/jppmr.v6i3.16714

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Participation is a manifestation of the awareness, caring, and responsibility of the community towards the development. Tembalang district is the center of educational development in Semarang City, it is causing the increase of the number of newcomers every year has an impact on the number of problems that arise in Tembalang sub district, one of them is the taxes for boarding house with more than 10 rooms, which is charged up to 10% tax. The purpose of this study was to describe and analyze the community participation of boarding house holders on 2001, number 3 of regional regulation implementations in Semarang, in Tembalang district, And to identify what are the factors inhibiting the low of community participation of householders on 2001, number 3 of regional regulation implementations in Semarang, Tembalang district. This research using descriptive type with qualitative approach. Data collection techniques used are interview and documentation. The results of this study indicate that the form of the participation of boarding house holders still in the form of participation of all tau psudeo participation, while the level of participation are nonparticipation level. The internal factors that influencing the low level of participation are certain culture trust, while the external factor is stakeholderss.
ANALISIS PENGELOLAAN SAMPAH DI KECAMATAN PEDURUNGAN KOA SEMARANG Bahana, Agra; Yuniningsih, Tri
Journal of Public Policy and Management Review Volume 7, Nomer 4, Tahun 2018
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (147.786 KB) | DOI: 10.14710/jppmr.v7i4.21783

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Waste management in a city aims to serve the waste of citizen trash to protect for healthy place environment and a good place for living. In the Pedurungan District, there are people who doesn’t care about waste management trash which is very important to reducing the trash. Illegal waste trash occur because the control from officer is weak. It makes the illegal trash feel free to waste. In this research the writer take the research of waste management processing in Pedurungan District Semarang City. In this research the writer used description method with interviewing the head of environmental services agency Semarang city and activies of waste management this research is purpose to describe and analysis how waste management serve cityzen in Pedurungan district Semarang city, depends on theory from Terry about 5 management function and describe what causes good waste management and factor made waste management ineffective. This research is to purpose that the waste management by environmental services agency Semarang city occurred a few problem on waste infrastructure and careless of citizen about waste management. Ineffective waste management made by illegal trash and less about activity of socialism how to reduce, reuse amd recycle the trash.
ANALISIS KINERJA DINAS KEBERSIHAN DAN PERTAMANAN KOTA SEMARANG DALAM MEWUJUDKAN SANITASI PERKOTAAN PADA SEKTOR PERSAMPAHAN Abdurrahman, Ananda Rifqi; Yuniningsih, Tri; Maesaroh, Maesaroh
Journal of Public Policy and Management Review Volume 4, Nomor 3, Tahun 2015
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (142.892 KB) | DOI: 10.14710/jppmr.v4i3.8899

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Health is a main priority is the human that which is not separated relation to sanitation.Of the four sanitation sector where among other clean water waste, waste, and drainage, in this research focused on the waste which are managed and it is determined by the performance of semarang city department of hygiene and urban landscapping.The problems underlying this research is waste semarang city as a problem of waste management and less orptimal the performance of semarang city department of hygiene and urban landscapping.This research is written with a method of descriptive qualitative.The purpose of this research is described and analyzing the performance of semarang city department of hygiene and urban landscapping using indicators the quality of services for the society responsiveness, responsibilitas, and accountability.The selection of informants technique with snowball technique and the keyperson is head of planning and evaluation. The result of this research in terms of service quality indicators , responsiveness , in the level of effectiveness and accountability still being awake , but on the responsibility still have obstacles and gave rise to the barrier is a factor of human resources of factor and hygiene facilities and infrastructure and parks department already have a solution that has been applied namely cooperation with third parties and a solution that will be done is the withdrawal of investors in waste management . Based on the results of research that can conclude in a city park agency and less optmal semarang.Therefore, it was the advice given and recruitment in a special team of technical experts in the field, a deep understanding exercise and technical knowledge about the environment and waste to the employee performance to solve the problem, as well as facilities and infrastructure especially by heavy equipment belongs to semarang city department of hygiene and urban landscapping could be more optimal.
PENGARUH KEMAMPUAN KERJA DAN LINGKUNGAN KERJA TERHADAP KINERJA PEGAWAI DI KECAMATAN GAYAMSARI KOTA SEMARANG Putra, Dana Cahya; Mustam, Muhammad; Yuniningsih, Tri
Journal of Public Policy and Management Review Volume 2, Nomor 4, Tahun 2013
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (205.44 KB) | DOI: 10.14710/jppmr.v2i4.3598

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In order to support the achievement of performance accountability Semarang regency government better by improving the performance of civil servants who are in the local government area in Semarang. The study aims to describe the performance of employees and determine the influence of environmental variables and the ability to work on the performance of employees working in the District Gayamsari Semarang. Employee performance is a process of assessment of the progress of the work against the goals and objectives in the management of human resources in achieving organizational goals. According to Armstrong there are four factors related to the performance of one's work environment, style of leadership, productivity, and interpersonal skills. Whereas performance by Surya Dharma theory is a theory of motivation, the concept of organizational effectiveness, confidence managing performance, work environment. This study has a locus in the District Gayamsari the city, it is because there is an indication of less than optimal performance of employees in the agency. This type of research is explanatory, respondents drawn a number of 33 people by using population. This study uses quantitative data analysis and hypothesis testing using Rank Kendall, Kendall concordance coefficient and the coefficient of determination.The results showed the results of the performance of employees in the district of Semarang Gayamsari high of 15.2% and a high of 84.8%, the magnitude of the effect between the ability of the (X 1) on employee performance (Y) is equal to 27.56%, the level of influence between the work environment (X 2) on employee performance (Y) is equal to 24.21%, and Employee Performance (Y) is affected by the Work Capability (X 1) and Working Environment (X 2) jointly by 52.71%. From these results, the authors provide suggestions for service revenue and financial management in the form of improved employee performance is optimal, then the increase employability through the provision of training / skills training and work environment through improved infrastructure and create intimacy all employees.
ANALISIS STRATEGI PENGELOLAAN PASAR TRADISIONAL “BANGSRI” DI DINAS KOPERASI, UMKM DAN PENGELOLAAN PASAR KABUPATEN JEPARA Widyasari, Ferninda Arlisa; Yuniningsih, Tri
Journal of Public Policy and Management Review Volume 5, Nomor 2, Tahun 2016
Publisher : Jurusan Administrasi Publik, Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Diponegoro

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (434.403 KB) | DOI: 10.14710/jppmr.v5i2.10997

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Traditional market one of economic growth proponent aspect in Jepara Regency. But, the condition of Bangsri Traditional Market shown the unstable year by year, those are so many lack of the infrastructures for the public (merchants and consumer). The aim of this research is to formulate a strategy that must be done by Department of Cooperation, UMKM and Market Management of Jepara Regency to increase the management in Bangsri Traditional Market. This research used a qualitative descriptive study. The techniques of collecting data is documentation, interview, observation and literature study. This research used purposive sampling and accidental sampling method to determine the informants. The writer identified the internal and external factors of organization by using SWOT analysis, then will be gained strategic issue. Next step is measuring priority scale by using Litmus Test to know the most strategic issue. The result of this research showed that the management strategic in Bangsri Traditional Market has not been optimal yet, thus it needs new strategy to solve them. The recommended strategy is to make the optimum cooperation with stakeholders and private to increase Bangsri Traditional Market management, raise the merchants participation by socialization to manage Bangsri Traditional Market, strive for the infrastructures in Bangsri Traditional Market and coordination between Department, Government, regional legislative assembly, market organizer and merchants to increase the donation for Bangsri Traditional Market.
Co-Authors Achmad Faizun M Adi Nur Fatah Aditya Kusumawardana Adrianus Satrio Herbowo Afrizza Wahyu Azizi Agustin Rina Herawati Ahmad Anwar Ajeng Resi Krisdyawati Akhmad Syarif Hidayatullah Aldo Nizar Farozin Aldy Zulian Saputra Alfirdania Saphira Dewi Amanda Novitasari K.D, Amanda Novitasari Ananda Rifqi Abdurrahman, Ananda Rifqi Annada Farhat Arifin Annisa Azwar Kurniati Aprillia Maharani, Aprillia Ardian Hadi Saputra Ari Subowo Arief Rahmat Obisadik, Arief Rahmat Augustin Rina Herawati Aulia Rizki Nabila Bahana, Agra Baidi Abdullah Bella Dian Nusantara Bella Dian Nusantara Bhanu Prawirasworo Bunga Adhitiyana Sari Candra Wijanarko, Candra Chafid Diyanto Dana Cahya Putra Dara Chatlea Satiti Dea Martha Diah Hariani Diah Hariani Dipika Fatma Nudiana Dipta Kharisma Dwi Indra Jaya Dwi Ratna Sari Dyah Hariani Dyah Lituhayu Dyah Lituhayu Edy Susanto Ega Aditya Alfa Riq Eka Putri Arviyanthi Endang Larasati Endang Larasati Endang Larasati Endang Larasati Endang Larasati Endang Larasati Endang Larasati S Endang Larasati Setianingsih Endang Larasati Setyaningsih Erfan Yusuf Sadewa, Erfan Yusuf Erna Puji Lestari Fadoli, M. Irsyad Farhah Millati Camalia Farih Rizqi Putranto Fathya Mahesratri Maharani Ferninda Arlisa Widyasari, Ferninda Arlisa Genta Paradise Purba Gilang Agitya Kesuma Gilby, Maulvi Ahmad Grace Ginting Hardi Warsono Hartuti Purnaweni Hesti Lestari Hubibah Nur An Nisa Ida Hayu D. Ida Hayu Dwimawanti Ifansyah, Muhammad Noor Ika Riswanti Putranti Ilham Maulana Eka Irvinne Alma Dhita Ismail Niko Handoyo ISTIYANI ISTIYANI Jeremy Woosnam Kandung Sapto Nugroho Kismartini Kismartini Kushandayani Kushandayani Kushandayani, Kushandayani Linda Felecia Rostanti, Linda Felecia Luluk Fauziah Lutfiana, Nurul Maesaroh Maesaroh Maesaroh Maesaroh Margaretha Suryaningsih Mashudi Masyhurah Mochamad Mustam Mochammad Mustam Mohammad Mustam Muh Ihsan Ibrahim, Muh Ihsan Muhamad Dwi Septiawan Muhammad Iman Kandias Saraan Muhammad Mustam Mushaffa Faiz Akmal Nindya Khasna A. Nur Dila Alfi Isnindya Nurul Lutfiana Pingky Yolanda Pramesti Prastiwi, Mey Purwanto Purwanto Putri, Nadia Isnaini Rafika Yolanita Rahayu Grahadyastiti Rahayu Rahayu Rahayu Rahayu Ratna Wulan Kusmarini Reifandi Yusuf Pratama Retno Sunu Astuti Rezky Ghoffar Ismail Ridwan Maulana Rihandoyo Rihandoyo Rinaldy May Rinaldy May Wendra Rizal Mustakim Rizki Hidayati Roy Ardiansyah, Roy Rr Regina Fitriariska Saraan, Muhammad Iman Kandias Selli Puspita Septi Anjani Putri Dwika Shabrina Anita Sari Shafa Tasya Kamila Shafira Fatma Chaerunissa Siti Malaiha Dewi Siti Malaiha Dewi Slamet Santoso Sopyan, Ence Sri Suwitri Suharto Suharto Suharto Suharto Sundarso Sundarso Surung Oliper Ambarita Susi Sulandari Teguh Teguh Teguh Yuwono Teuku Afrizal Titik Djumiarti Titik Djumiarti Tri Setyaningsih Iswarsanty Ulya Rochmana Ulya Rochmana, Ulya Umar Reza Saputra Vivi Anggraini Subu Wahma Dewi Bintari Wendy Resnu William Yanuarius Yoani Mega Pertiwi Yundari, Yundari Zaenal Hidayat