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All Journal SOROT: Jurnal Ilmu-ilmu Sosial JIP (Jurnal Industri dan Perkotaan) Jurnal Kebijakan Publik Jurnal Online Mahasiswa (JOM) Bidang Ilmu Sosial dan Ilmu Politik jurnal niara AdBispreneur JURNAL PENDIDIKAN TAMBUSAI Jurnal Pendidikan dan Konseling PRO PATRIA Enrichment : Journal of Management Jurnal Pembelajaran Pemberdayaan Masyarakat (JP2M) Ministrate: Jurnal Birokrasi dan Pemerintahan Daerah Madaniya Budapest International Research and Critics Institute-Journal (BIRCI-Journal): Humanities and Social Sciences International Journal Of Science, Technology & Management (IJSTM) Unri Conference Series: Community Engagement International Journal of Educational Research and Social Sciences (IJERSC) EKONOMIKA45 JAMBURA: JURNAL ILMIAH MANAJEMEN DAN BISNIS JOURNAL OF COMMUNITY SERVICES PUBLIC AFFAIRS Jurnal Ilmu Administrasi Negara Jurnal Sumber Daya Manusia Unggul (JSDMU) Innovative: Journal Of Social Science Research JLEB: Journal of Law, Education and Business El-Mal: Jurnal Kajian Ekonomi & Bisnis Islam
Meyzi Heriyanto
Business Administration Study Program, Department Of Administrative Sciences, Faculty Of Social And Political Sciences. Riau University, Pekanbaru, Indonesia
Religion Aerospace Engineering Agriculture, Biological Sciences & Forestry Arts Humanities Automotive Engineering Biochemistry, Genetics & Molecular Biology Chemical Engineering, Chemistry & Bioengineering Chemistry Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Earth & Planetary Sciences Economics, Econometrics & Finance Education Electrical & Electronics Engineering Energy Engineering Environmental Science Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Mathematics Mechanical Engineering Public Health Social Sciences Transportation Other

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Effect Of Organizational Culture On Organizational Commitment And Nurse Involvement As Intervening Variable: Study at Maternity Hospital Business in Pekanbaru City, Indonesia Kasmiruddin; Meyzi Heriyanto; Hernimawarti
International Journal of Science, Technology & Management Vol. 2 No. 5 (2021): September 2021
Publisher : Publisher Cv. Inara

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.46729/ijstm.v2i5.316

Abstract

This study aims to prove the indirect effect of organizational culture on organizational commitment through the involvement of nurses in the Maternity Hospital, and whether the effect is greater than the direct effect. This study uses a quantitative approach with explanatory and primary data. Collecting data using a questionnaire with a research sample of 67 nurses. This study uses PLS-SEM with Smart-PLS software in analyzing and processing data. The results showed that organizational culture had a direct effect on organizational commitment, organizational culture had an effect on nurse involvement in hospitals, and nurse involvement had an effect on organizational commitment. However, it was found that organizational culture was not proven to have an effect on commitment through the nurse involvement variable, based on indirect testing. Therefore, the nurse’s involvement variable has not shown its contribution in improving organizational culture and commitment while working at the hospital.
PENGARUH KUALITAS PELAYANAN DAN PENETAPAN HARGA TERHADAP KEPUASAN KONSUMEN PADA HOTEL INNA PARAPAT GIRSANG SIPANGANBOLON Manurung, Juni Yanti; Heriyanto, Meyzi
Jurnal Online Mahasiswa (JOM) Bidang Ilmu Sosial dan Ilmu Politik Vol. 8: Edisi II Juli - Desember 2021
Publisher : Fakultas Ilmu Sosial dan Ilmu Politik Universitas Riau

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Abstract

This research was conducted at Hotel Inna Parapat Girsang Sipanganbolon. The purpose of this study was to determine the effect of service quality and pricing on consumer satisfaction at the Hotel Inna Parapat Girsang Sipanganbolon. The influence of service quality and pricing as independent variables (X1, X2) while consumer satisfaction as the dependent variable (Y). The problem in this research is the reduction in the number of consumers in the last  two years, the number of consumers staying overnight is decreasing. It can be seen from the data of consumer visits and the table of scores given by consumers. The sample of this study was taken as many as 100 respondents from the population which was calculated using the Slovin formula. The data obtained from the results of the questionnaire and then processed and then tested with statistics through the SPSS program. From the results of the tests carried out, it shows that the influence of service quality and pricing has a positive and significant effect on customer satisfaction at the Inna Parapat Girsang Sipanganbolon Hotel.        Keywords : Service Quality, Pricing and Consumer Satisfaction
PENGARUH KUALITAS PELAYANAN DAN PENETAPAN HARGA TERHADAP KEPUASAN KONSUMEN (STUDI KASUS PADA HOTEL GRAND SUKA PEKANBARU) Gea, Risihati; Heriyanto, Meyzi
Jurnal Online Mahasiswa (JOM) Bidang Ilmu Sosial dan Ilmu Politik Vol. 8: Edisi II Juli - Desember 2021
Publisher : Fakultas Ilmu Sosial dan Ilmu Politik Universitas Riau

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Abstract

The research was conducted at the Grand Suka Hotel Pekanbaru, located at Jalan SoekarnoHatta kav.148 Pekanbaru, Riau. The purpose of this study was to determine the effect of Service Quality And Pricing On Costumer Satisfaction (a case study at Hotel Grand Suka Pekanbaru) partially and simultaneously. In this research, the method used is quantitative descriptive analysis with the SPPS program. The population in this study were all consumers who purchased rooms at the Grand Suka Hotel Pekanbaru in the last year, namely 2019, as many as 100 people. The sample in this research is all consumers of Hotel Grand Suka Pekanbaru as many as 100 respondents. To determine the sample using the census method. The technique of collecting data through questionnaires and interviews, the types and sources of data using primary data and secondary data, the technique of collecting measurements using a liker scale.From the analysis of data which includes validity test, reliability, simple linear regression analysis, multiple linear analysis, determination analysis and significance test with t test (partial test), and f test (simultaneous).  Keywords: Service Quality; Pricing; Customer satisfaction
PENGARUH KUALITAS PELAYANAN DAN PENETAPAN HARGA TERHADAP LOYALITAS KONSUMEN JASA KAMAR PADA TJOKRO HOTEL PEKANBARU Siagian, Joko Hendro; Heriyanto, Meyzi
Jurnal Online Mahasiswa (JOM) Bidang Ilmu Sosial dan Ilmu Politik Vol. 8: Edisi I Januari - Juni 2021
Publisher : Fakultas Ilmu Sosial dan Ilmu Politik Universitas Riau

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Abstract

This research was conduced at Tjokro Hotel Pekanbaru located at Jenderal Sudirman Street No. 51 Pekanbaru. The purpose of this study was determine the effect of service quality and pricing on consumer loyalty room service at Tjokro Hotel Pekanbaru partially and simultaneously. In this research the method used is quantitative descriptive analysis with SPSS Program. The sample of this study was taken as many as 100 respondents from the entire population and calculated using the Slovin formula, a non-probability sampling technique with an accidental sampling technique. Data Collection techniques through interviews and questionnaries, types and source of data using primary data and secondary data, measurement techniques using a Likert Scale.From the analysis of data which includes validity, reliability, simple linear analysis, multiple linear analysis, determination analysis and significance test with t test (partial test), and F test (simultaneous). The results of this study indicate that the results of the first t test hypothesis testing, service quality on consumer loyalty is t arithmetic (12,442) > t table (1,6605) means that service quality has a significant effect on consumer loyalty . second, price pricing on consumer loyalty is t arithmetic (15,091) > t table (1,6605) means that pricing has a significant effect on concumer loyalty. F Test Results of service quality have a significant effect on consumer loyalty, namely F arithmetic (122.846) > F tables (3,09). This means that service quality and pricing simultaneously have a significant effect on consumer loyalty at Tjokro Hotel Pekanbaru.  Keywords : Service Quality, Pricing, Consumer Loyalty 
Efektivitas Penerapan Peraturan Daerah Nomer 10 Tahun 2006 tentang Sumber Daya Air dan Sumur Resapan (Studi Kasus di Kecamatan Tuahmadani) Angraini, Rini; Rusli, Zaili; Heriyanto, Meyzi
Jurnal Pendidikan Tambusai Vol. 5 No. 3 (2021): 2021
Publisher : LPPM Universitas Pahlawan Tuanku Tambusai, Riau, Indonesia

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Abstract

Tata cara lokasi pengganti diatur dalam peraturan pelaksana , yaitu setiap badan yang akan mengurus surat Izin Mendirikan Bangunan wajib membuat sumur resapan. apabila secara teknis diketahui lokasi pembuatan sumur resapan tidak dapat memenuhi persyaratan dikarnakan lokasi tersebut mempunya kedalam kurang dai 1 meter ,Masih lemahnya penerapan Peraturan Daerah tentang kewajiban membuat sumur resapan.Permasalahan banjir yang sering terjadi belum menjadi prioritas utama untuk di selesaikan oleh pemerintah Kota Pekanbaru.Diperlukannya keseriusan dari Pemerintah Kota Pekanbaru untuk mengatasi permasalahan banjir, agar pada kemudian hari tidak terjadinya lagi masalah banjir disetiap masuknya musim penghujan.Kurangnya sumur resapan di pekanbaru menjadi penyebab banjir. Penelitian ini menggunakan metode kualitatif deskriftif,lokasi penelitian di Kecamatan Tuahmadani melalui teknik pengumpulan data wawancara, observasi, studi literatur dan kelompok fokus, dengan menggunakan teknik analisa data. Hasil penelitian ini menjelaskan bahwa Efektivitas Penerapan Peraturan Daerah Kota Pekanbaru Nomor 10 Tahun 2006 tentang Sumuber Daya Air dan Sumur Resapan di Kecamatan Tampan Kota Pekanbaru belum efektif. Belum efektifnya pelaksanaan Peraturan Daerah Kota Pekanbaru tersebut dapat dilihat dari bangunan-bangunan baik rumah toko (ruko) maupun rumah tempat tinggal yang terdapat di Kecamatan Tampan masih banyak yang tidak memiliki sumur resapan.
GARUH KUALITAS PELAYANAN TERHADAP LOYALITAS PELANGGAN MELALUI KEPUASAN KONSUMEN SEBAGAI VARIABEL INTERVENING ( Studi Penjualan Produk Sampingan / By Product pada PT. Perkebunan Nusantara V Pekanbaru ) Syafendra, Rian; Heriyanto, Meyzi
Jurnal Online Mahasiswa (JOM) Bidang Ilmu Sosial dan Ilmu Politik Vol. 9: Edisi I Januari - Juni 2022
Publisher : Fakultas Ilmu Sosial dan Ilmu Politik Universitas Riau

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Abstract

This research is motivated by the importance of maintaining customer loyalty in a company because this is a vital part that must be maintained and strived for by the company in supporting its marketing. To maintain and improve it requires good service quality from the company to customers. This will then create a sense of satisfaction from customers so as to make customers loyal and loyal to the company. This research was conducted at PT. Perkebunan Nusantara V, Jl. Rambutan No.43, East Sidomulyo, Kec. Marpoyan Damai, Pekanbaru City, Riau 28289, Indonesia. The purpose of this study was to determine and analyze the effect of service quality on customer loyalty through consumer satisfaction in the sale of PTPN V Pekanbaru products. The sample of this study was taken as many as 50 respondents using the census method. In this research, the method used is descriptive and quantitative analysis. The data obtained from the results of the questionnaire/questionnaire were then tested using the PLS (Partial Least Square) analysis technique through the SmartPLS software. In this study the results obtained are that Service Quality (X) has a positive and significant effect on Customer Loyalty (Y), Service Quality (X) has a positive and significant effect on consumer goals (Z), consumer goals (Z) has a positive and significant impact on consumer goals (Z). Customer Loyalty (Y) and Service Quality (X) have a positive and significant effect on Customer Loyalty (Y) through the Consumer Goals (Z) as Intervening Variables on By-Product sales at PT. Nusantara V Pekanbaru Plantation.Keywords: Service Quality, Customer Loyalty, and Consumer Goals
KINERJA PELAYANAN PUBLIK PADA KANTOR KESYAHBANDARAN DAN OTORITAS PELABUHAN (KSOP) KELAS IV BAGANSIAPIAPI Mursalin Mursalin; Meyzi Heriyanto; Febri Yuliani
Pro Patria: Jurnal Pendidikan, Kewarganegaraan, Hukum, Sosial, dan Politik Vol 4 No 2 (2021): PRO PATRIA: Jurnal Pendidikan, Kewarganegaraan, Hukum, Sosial dan Politik
Publisher : Pendidikan Pancasila dan Kewarganegaraan, FKIP, Universitas Banten Jaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47080/propatria.v4i2.1431

Abstract

Abstract This study aims to find out how the performance of public services at the harbor and port authority offices (KSOP class IV Bagansiapiapi. And what are the factors that affect the performance of public services at the harbor and port authority office (KSOP) class IV Bagansiapiapi. The data analysis used is descriptive qualitative analysis recommended by Miles and Huberman (1992), namely: Data Reduction, Data Presentation, and Conclusions and Verification of Results. Data collection techniques with observation, interviews (structured and in-depth with informants), and documentation. The results of the research show that the Performance of Public Service Performance at the Port Authority and Class IV Bagansiapiapi Port Authority has been carried out as it should. of the 14 (fourteen) indicators used according to Moeheriono (2012:163), namely, there are 13 (thirteen) indicators that are good (as it should be) but there is one indicator that is not good, namely the Environmental Comfort indicator, this is related to the availability of facilities the existing facilities in the working area of the Port Authority (KSOP) Class IV Bagansiapiapi office, namely Haling Island, Sinaboy and BuluHala. And the factors that affect the performance of public services at the Port Authority Port Authority Office (KSOP) class IV Bagansiapiapi are on the Individual Factor, namely Ability and Expertise, on the Psychological Factor is the Attitude, Personality and Learning and Motivation factor while the Organizational Factor is Resources, Leadership and Awards
IMPLEMENTASI PROGRAM CORPORATE SOCIAL RESPONSIBILITY PADA PT. EKADURA SEI MANDINGKABUPATEN ROKAN HULU(Studi Pemberdayaan Ekonomi Masyarakat) Yosi Witasari; Meyzi Heriyanto
Pro Patria: Jurnal Pendidikan, Kewarganegaraan, Hukum, Sosial, dan Politik Vol 5 No 1 (2022): PRO PATRIA: Jurnal Pendidikan, Kewarganegaraan, Hukum, Sosial dan Politik
Publisher : Pendidikan Pancasila dan Kewarganegaraan, FKIP, Universitas Banten Jaya

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.47080/propatria.v5i1.1457

Abstract

Abstract The purpose of this research is to know and analyze the implementation of Corporate Social Responsibility program at PT. Ekadura Sei Manding, Rokan Hulu Regency. This research is qualitative with a descriptive case approach The results showed that there are several indicators that must be considered in the implementation of corporate social responsibility (CSR) program at PT. Ekadura Sei Manding Rokan Hulu Regency is the form and content of policies, organizational capabilities with all its resources and environmental influences. If PT. Ekadura Sei Manding Rokan Hulu Regency cannot meet the 3 (three) indicators, there will be obstacles that can trigger failure in the Implementation of Corporate Social Responsibility program. Therefore, related to the Implementation of Corporate Social Responsibility program at PT. Ekadura Sei Manding Rokan Hulu Regency as a whole has not been running optimally, effectively and efficiently. Factors inhibiting the implementation of corporate social responsibility program. PT. Ekadura Sei Manding includes the improper use of Corporate Social Responsibility (CSR) grants, erratic disbursement of aid funds, the misappropriation of business capital, lack of public awareness in utilizing assistance, lack of knowledge and skills of program implementing employees and weak commitment of company leaders in organizing the implementation of corporate social responsibility programs.
ANALISIS PERSEPSI MASYARAKAT TERHADAP PENGEMBANGAN KAWASAN EKONOMI KHUSUS (KEK) KOTA DUMAI Meyzi Heriyanto
JIP ( Jurnal Industri dan Perkotaan ) Vol 14, No 25 (2010)
Publisher : Pusat Studi Industri dan Perkotaan (PSIP) Universitas Riau

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Abstract

This research aim to know perception and support of society, goverment preparation and implication of social economic zon at Dumai City. The analysis use hollistic contextual progressive approach. 
Otonomi Daerah Berbasis Teknologi Informasi (Menuju Riau 2020) Meyzi Heriyanto
JIP ( Jurnal Industri dan Perkotaan ) Vol 6, No 10 (2002)
Publisher : Pusat Studi Industri dan Perkotaan (PSIP) Universitas Riau

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Abstract

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