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All Journal Jurnal Ilmu Pertanian Indonesia Jurnal Teknologi Perikanan dan Kelautan Jurnal Pengolahan Hasil Perikanan Indonesia Jurnal Ilmu dan Teknologi Kelautan Tropis Jurnal Ilmu-Ilmu Perairan dan Perikanan Indonesia Indonesian Journal of Geography Maspari Journal Biospecies Bumi Lestari Jurnal Ilmu Lingkungan JURNAL TEKNOLOGI LINGKUNGAN Microbiology Indonesia BIOTROPIA - The Southeast Asian Journal of Tropical Biology Biota: Jurnal Ilmiah Ilmu-Ilmu Hayati Maspari Journal Journal of Degraded and Mining Lands Management Jurnal Pengelolaan Sumberdaya Alam dan Lingkungan (Journal of Natural Resources and Environmental Management) Jurnal Kimia dan Kemasan Jurnal Pariwisata INTENSIF: Jurnal Ilmiah Penelitian dan Penerapan Teknologi Sistem Informasi Jurnal Biologi Tropis Indonesian Journal of Chemistry Biosaintifika: Journal of Biology & Biology Education Jurnal Ecolab Jurnal Segara Jurnal Pengelolaan Lingkungan Berkelanjutan (Journal of Environmental Sustainability Management) Jurnal Kebijakan Sosial Ekonomi Kelautan dan Perikanan Jurnal Iktiologi Indonesia (Indonesian Journal of Ichthyology) Jurnal Pascapanen dan Bioteknologi Kelautan dan Perikanan Advances in Tropical Biodiversity and Environmental Sciences Grouper: Jurnal Ilmiah Perikanan Jurnal Kimia dan Kemasan Makara Journal of Science Jurnal Ilmu Kehutanan
Hefni Effendi
1) Departemen Manajemen Sumberdaya Perairan, Fakultas Perikanan Dan Ilmu Kelautan, IPB University, Bogor, Indonesia; 2) Pusat Penelitian Lingkungan Hidup, IPB University, Bogor, Indonesia
Agriculture, Biological Sciences & Forestry Humanities Biochemistry, Genetics & Molecular Biology Chemical Engineering, Chemistry & Bioengineering Chemistry Computer Science & IT Decision Sciences, Operations Research & Management Earth & Planetary Sciences Education Energy Environmental Science Immunology & microbiology Library & Information Science Materials Science & Nanotechnology Medicine & Pharmacology Veterinary

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Journal : Jurnal Pariwisata

 1 
Analisis Kepuasan Wisatawan Untuk Manajemen Pantai Di Wisata Pantai Tanjung Bira Maryono Maryono; Hefni Effendi; Majariana Krisanti
Jurnal Pariwisata Vol 3, No 2 (2016): Jurnal PARIWISATA
Publisher : LPPM Universitas Bina Sarana Informatika

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (152.357 KB) | DOI: 10.31294/par.v3i2.1352

Abstract

ABSTRAKTanjung Bira pantai telah menjadi pusat pariwisata di Kabupaten Bulukumba. Akibatnya, peningkatan jumlah pengunjung ke objek wisata Tanjung Bira pantai dapat mengurangi kualitas layanan pantai. Tujuan dari penelitian ini adalah untuk menganalisis indeks kepuasan pelanggan dan untuk mengidentifikasi indikator yang perlu ditingkatkan. Metode yang digunakan dalam penelitian ini adalah metode survei dengan distribusi kuesioner close-end. Analisis yang dilakukan dengan menghitung Customer Satisfaction Index (CSI) dan Importance-Performance Analysis (IPA). Penelitian dilakukan di pantai Tanjung Bira dari bulan April sampai Mei. Pengumpulan data dari kuesioner, 311 responden dari wisatawan lokal. Hasilnya menunjukkan nilai CSI sebesar 58%. Ini berarti bahwa pengunjung merasa cukup puas dengan kondisi dan fasilitas di kawasan wisata Tanjung Bira beach. Pentingnya Kinerja analisis (IPA) mengidentifikasi 13 indikator yang perlu perbaikan, yaitu kesempatan untuk melihat hewan laut, harga tiket masuk, bangku, penjaga pantai, papan buletin, kebersihan pantai, tong sampah, toilet umum, kebersihan toilet umum, medis perawatan, keamanan & keselamatan, budaya sebagai daya tarik wisata lokal dan peran LSM.Kata Kunci: Indeks kepuasan pengunjung, Importance-performance, Tanjung Bira, manajemen pantai.  ABSTRACTTanjung Bira beach has become the center of tourism in Bulukumba District. As the result, the increasing number of visitors to the attractions of Tanjung Bira beach can reduce the quality of beach services. The purpose of this study was to analyze customer satisfaction index and to identify the indicators that need to improved. The method used in this research is survey method with closed-ended questionnaires distribution. The analysis was performed by calculating the Customer Satisfaction Index (CSI) and the Importance-Performance Analysis (IPA). The study was conducted at Tanjung Bira beach from April to May. Collecting data from questionnaires, 311 respondents from local travelers. The results show the value of CSI by 58%. This means that visitors feel quite satisfied with the conditions and facilities in the tourist area of Tanjung Bira beach. The importance-performance analysis (IPA) identified 13 indicators that need improvement, namely the opportunity to see marine animals, the price of admission, benches, lifeguard, bulletin boards, beach cleanliness, trash cans, public toilets, cleanliness of public toilets, medical care, security & safety, culture as a local tourist attraction and the role of NGOs.Keywords : Customer satisfaction index, importance-performance analysis, Tanjung Bira, beach management
Co-Authors - - mardiyana - - nurjanah . Chaidir A. Zaenal Mustopa A. Zaenal Mustopa Adi Sulaksono Aditya Herry Emawan Agustina Sinuhaji Ahmad Jamhari Rahmawan Ali Mashar Aloysius Adimas Kristianiarso Andrian Rizaldy Azhar Audra Ligafinza Audra Nur Ayub Sugara B Sartono Bagus Amalrullah Utomo Bagus Amalrullah Utomo Bq Tri Khairani Ilhami Bq Tri Khairina Ilhami Budi Kurniawan Budi Nurtama Budi Nurtama Chaidir Chaidir Charles Parningotan Haratua Simanjuntak Cut Meurah Nurul 'Akla Damar, Ario Dea Fauzia Lestari Dedi Soedarma Dedi Soedarma Dedi Soedharma Dedi Soedharma DEDI SOEDHARMA Dewanti Pratiwi Dietriech G. Bengen Dietriech Geoffrey Bengen Dino Rimantho Dita Ariyanti Ditta Ayu Anggraini Dwi Suci Indah Permata Sari Dyah Iswantini Dyah Muji Rahayu Enan M Adiwilaga Eriyatno . Erlangga Erliza Noor Erniati Etty Riani Eva Cristine Ronauli F Farlina Fitri Ariani Flandrianto Sih Palimirmo Fredinan Yulianda Gatot Prayoga Gatot Prayoga Gatot Yulianto Gede Iwan Setiabudi Ghozali, Ali Aulia Giri Maruto Darmawangsa Gunawan Gunawan Gunawan Pratama Yoga Hadi Supardi Hari Wijayanto Harum Farahisah Harum Farahisah Herman Yulianto I Wayan Nurjaya Imamshadiqin Iman Rusmana Imanullah Irza Arnita nur Kurniawan, Yehezkiel Steven Luisa Febrina Amalo Luluk Dwi Wulan Handayani Majariana Krisanti Marfian Dwidima Putra Maryono Maryono Maulid Wahid Yusuf Melanie Cornelia, Melanie Melki . Melki Melki Meutia Samira Ismet Muhammad Mukhlis Kamal MUJIZAT KAWAROE Mujizat Kawaroe Mujizat Kawaroe Mujizat Kawaroe Mujizat Kawaroe MUJIZAT KAWAROE Mukti Ali Mursalin Idris Mursalin Mursalin Mursalin Mursalin Nabil Zurba Neneng Marlian Neneng Sri Hendra Neviaty P Zamani Neviaty P. Zamani Neviaty P. Zamani NEVIATY PUTRI ZAMANI Niken TM Pratiwi Niken Tunjung Murti Pertiwi Niken Tunjung Murti Pratiwi Noveldesra Suhery Novera Nirmalasanti Novik Nurhidayat Ocky Karna Radjasa Ocky Karna Radjasa Prasetyo, Kunandar Purwantiningsih Sugita Purwanto, Yanuar Jarwadi Qadar Hasani Rachma Venita Rachmad Caesario Rahman Rahman Rahman Rahman Rahmat Pangestu Rais Sonaji Rebo Elfida Karo-Karo Refa Riskiana Rezi Apri Ririn Setyowati Rizal Syarief Rizal Syarief Rizki Novia Rahmi Romi Seroja Rozirwan . safrina dyah hardiningtyas Saiful Adhar Sigid Hariyadi Sigit Winarno Siti Rosa Oktavia Sulistiono Suprihatin Suprihatin Suprihatin Suprihatin Suprihatin Suprihatin Suprihatin Suprihatin Suria Darma Tarigan Surya Cipta Ramadhan Kete Taryono Taryono TATI NURHAYATI Tri Permadi Warsiki, Endang Widiatmaka . Widyatmoko Widyatmoko Wiwin Ambarwulan Wiwin Ambarwulan Yonvitner - Yudhi Amrial Yudho Andika Yudho Andika Yudi Setiawan Yunandar Yunandar Yuni Yolanda Yusli Wardiatno Zidni Ilma Palupi