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Disman Disman
Universitas Pendidikan Indonesia
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Journal : Jurnal Aplikasi Bisnis dan Manajemen (JABM) E-Journal

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Empirical Effects of Work Environment, Job Satisfaction and Work Engagement On Turnover Intention in Hospitality Industry Rian Andriani; Disman Disman; Eeng Ahman; Budi Santoso
Jurnal Aplikasi Bisnis dan Manajemen (JABM) Vol. 9 No. 1 (2023): JABM, Vol. 9 No. 1, Januari 2023
Publisher : School of Business, Bogor Agricultural University (SB-IPB)

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.17358/jabm.9.1.129

Abstract

This study aims to analyze the effect of the work environment on turnover intention, by employing the mediating role of job satisfaction and work engagement. A poor work environment is more likely to increase turnover intention, and our study aims to mitigate this effect by using the effects of job satisfaction and work engagement. The study was conducted on hotel employees in Bandung City, West Java, Indonesia. The analytical technique used is the partial least squares method to test the significance of the relationship between research constructs. The results showed that supportive work environment has positive effects on job satisfaction and on employee work engagement. In relation with the effect of job satisfaction, the findings demonstrated its positive and significant influence on employee work engagement. Regarding the turnover intentions, the results found a negative and significant effect of work engagement on employee turnover intention. Mediation analysis reveals the important role of job satisfaction in mediating the relationship between work environment and turnover intention. The conclusion of these findings underscores the role of supportive work environment, increased employee engagement and satisfaction as important antecedents in minimizing turnover intention in the hotel industry. The practical implication for hotel managers is to ensure the active and participatory engagement of employees while remaining focused on creating a supportive and satisfying work environment. Keywords: hospitality, job satisfaction, turnover intention, work engagement, work environment
Co-Authors A. Adman A. Maulana A. Suhandi Achmad Nawawi Adib Sultan, Adib Agus Gunawan Agus Rahayu Agus Rahayu Ahmad Zaelani Adnan Ahmad Zaelani Adnan Ahmad Zaelani Adnan Amalia Nabila Salim Andre Hernowo Andrey Satwika Yogaswara Anggraeni, Tuti Anik Widiastuti Anik Widiastuti Ardiansyah Firdaus Arief Budiman Aris Budiman Awalludin, Dudi Budi Santoso Budi Santoso Chairul Furqon, Chairul Chairul Hakim Dadang Agus Suryanto Dadang Dahlan Dadang Sundawa Dadng Dahlan Dani Dagustani Deden Agustira Dedy Kurnaendar Dhyah Mutmainnah Dian Nurawaliah Sonjaya Dicky Ramadhan Sudrajat Dodi Sukamayana Dyhah Mutmainnah Eeng Ahman, Eeng Elly Malihah Endang Ruchiyat Enok Maryani Erlina Wiyanarti Ernandia Pandikar Ersis Warmansyah Abbas Estu Niana Syamiya Euis Bandawaty Eva Precilia Lukman Femmy Effendy Gatot Iwan Kurniawan Geraldi Novian Gusganda Suria Manda Gusni, Gusni Hari Mulyadi Heny Hendrayati Heny Hendrayati Heryana, Toni Idrus Affandi Ika Putera Waspada Ikaputera Waspada Ikaputera Waspada Iman Sidik Nusannas Imas Purnamasari Ismaul Fitroh Ismeirita Ismeirita Janah Sojanah, Janah Khania Teresa Gunawan Kokom Komalasari Komarudin, Komarudin Kusnendi Kusnendi Kusumah, Echo Perdana Lili Adi Wibowo, Lili Adi Lindawati M. Wahyudin Zarkasyi Mamat Ruhimat, Mamat Marliani Herlina Maya Sari Maya Sari Mia Zultrianti Mirza Desfandi Moh. Imron Rosidi Mokhammad Wahyudin Muhammad Oceano Fauzan Muhammad Samadya Liyanto Muhammad Yusuf muji Rahayu Mutiani Mutiani MW Zarkasyi Nana Supriatna Nana Supriatna Nana Supriatna Nanang Fattah Neng Sri Nuraeni Nova Pratiwi Nugraha Nugraha Nugraha Nugraha Nugraha Nuke Puji Lestari Santoso Nura, Alfi Nurihsan, Achmad Juntika Peggi Pratiwi Pupu Saeful Rahmat, Pupu Saeful Purnomo Purnomo Purnomo Purwadhi Purwadhi Putri Adawiyah Rahayu Sri Purnami Rani Tania Pratiwi Rasidin Rasidin Ratih Huriyati Ratih Hurriyati Ratu Dintha Insyani Zukhruf Firdausi Sulaksana Rian Andriani Rina Maria Hendriyani Rizki Pebriana Rofi Rofaida Rosyidah Rahmah ROWLAND SEYRAM KOKU DABI S. Suwatno Salman Imbari Santi Hendayani Saptono Kusdano Waskito Shahibah Yuliani Shahibah Yuliani Silvi Nur Afifah Siti Nurbayani Siti Nurbayani K Sugiyanto Sugiyanto Suhono Suhono Suhono Suhono Sukma Nugraha Supriyatna, Yayat Susanti Kurniawati Sutarto Hadi Sutopo Sutopo Suwatno Suwatno Syamsul Hadi Senen, Syamsul Hadi Tiar Lina Situngkir Tjutju Yuniarsih, Tjutju Tomas Chochole Udin Saefudin Sa’ud Ujang Suherman Ujang Suherman Uma Kusumawati Mutmainah Usep Deden Suherman Usep Suherman Wahyu Sopandi Yasir Maulana Yoni Hermawan YUSUF, RAMAYANI